Self-Service Patient Flow Management and Virtual Care
- Digital healthcare transformation
- Patient experience optimisation
- Online patient booking system
- Online clinic room booking
- Patient flow improvement
- Mobile appointment booking
- Healthcare efficiency
- Patient volume management
- Agile healthcare support
- Demand fluctuation management
- Paperless patient data collection
- Clinic outcome management
Features
- Self-service patient check-in, patient check-in by location, patient calling
- Self-appointment booking, online appointment booking system, mobile appointment management
- Patient appointment management, interactive patient appointment reminder service
- Clinician secure communications, patient confidentiality, secure patient data
- Virtual consultations, online consultations, video appointments, virtual clinics, telecare
- Digital outpatient modernisation, online patient choice, digital patient flow improvement
- Patient appointment management, interactive patient appointment reminder service
- Outpatient department patient flow management, Emergency Department patient flow management
- Digital outpatient modernisation, online patient choice, digital patient flow improvement
- Clinic room booking system, healthcare resource management, clinic outcome management
Benefits
- Improved patient flow through the Outpatients Department, online registration process
- Improved patient engagement, self check-in mobile manager app, patient alerts
- Improved patient flow through the Outpatients Department, online registration process
- Appointment follow-up, virtual appointments, virtual waiting rooms
- Remote patient management, patient location identity, electronic feedback forms
- Realtime clinician information, realtime patient information management
- Cost savings, operational flexibility, manual process reduction, increased staff efficiency
- Healthcare service modernisation, patient self check-in, digital healthcare
- Improved clinical outcome recording, reduced patient delays, clinic performance monitoring
- Increased staff efficiencies, automated messaging and appointment reminders, clinic utilisation
Pricing
£50,000 to £100,000 a unit
Service documents
Request an accessible format
Framework
G-Cloud 13
Service ID
3 1 2 9 0 7 6 7 5 3 5 8 9 7 6
Contact
Savience Limited
Roger Everitt
Telephone: 07968955149
Email: roger.everitt@savience.com
Service scope
- Software add-on or extension
- Yes, but can also be used as a standalone service
- What software services is the service an extension to
- A wide array of PAS (patient administration systems) and clinical EPRs (electronic patient records).
- Cloud deployment model
-
- Public cloud
- Private cloud
- Service constraints
- No
- System requirements
-
- Application software licences
- Anti virus for virtual machines
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Response times are dependent on each service level agreement.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- Onsite support
- Support levels
- We provide full support for our solutions and on site support for any associated hardware issues.
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- Training documentation, online meetings, face to face training
- Service documentation
- Yes
- Documentation formats
- End-of-contract data extraction
- Typically our users are healthcare organisations and they retain their data at all times
- End-of-contract process
- The solution is withdrawn.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 11
- Microsoft Edge
- Chrome
- Application to install
- Yes
- Compatible operating systems
-
- Android
- IOS
- Windows
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- The solution has been optimised for both mobile and tablet screens
- Service interface
- No
- User support accessibility
- WCAG 2.1 A
- API
- Yes
- What users can and can't do using the API
- Users can register, login, access appointment data, confirm appointment attendance, change demographics, cancel/reschedule appointments and view hospital information.
- API documentation
- No
- API sandbox or test environment
- Yes
- Customisation available
- Yes
- Description of customisation
- The solution can be customised in a wide variety of ways, all through a configuration module or via parameters that Savience can set for the user.
Scaling
- Independence of resources
- Our solution typically sits within a hospital's own environment so they control demand.
Analytics
- Service usage metrics
- Yes
- Metrics types
- We work with our customers to provide them with reporting that if pertinent and of use to them. Typical reporting may include operational metrics, such as number of check-ins and broken down by type plus real time access to operational views of the solution for clinician and management usage.
- Reporting types
-
- Real-time dashboards
- Regular reports
- Reports on request
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Baseline Personnel Security Standard (BPSS)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Supplier-defined controls
- Penetration testing frequency
- Never
- Protecting data at rest
- Physical access control, complying with another standard
- Data sanitisation process
- No
- Equipment disposal approach
- In-house destruction process
Data importing and exporting
- Data export approach
- Due to the nature of our business, this is not applicable. Our customers always retain full control and access to their data so exporting isn't required.
- Data export formats
-
- CSV
- ODF
- Data import formats
-
- CSV
- ODF
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- Private network or public sector network
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
- Legacy SSL and TLS (under version 1.2)
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
Availability and resilience
- Guaranteed availability
-
Priority 1:
Incident Category - High Impact
Maximum Response Target 30 minutes
Maximum Resolution Target 4 hours
Example: Significant Business Impact. Unavailability of the system, or a key module or major function. Or unavailability or severe problem within a discrete but key outpatient area
Priority 2:
Incident Category - Medium Impact
Maximum Response Target 1 hour
Maximum Resolution Target 8 hours
Example: Limited business impact. Severe problem with a key module or function, but workaround available. Or unavailability of the system contained within a small outpatient area.
Priority 3:
Incident Category - Low Impact
Maximum Response Target 2 hours
Maximum Resolution Target 5 working days
Example: Problems causing inconvenience, minor disruption or restricting performance.
Priority 4:
Incident Category - Minor
Maximum Response Target 4 hours
Maximum Resolution Target As agreed
Example: Non-urgent problems causing slight irritation but where workarounds are available; cosmetic or general enquiries for information.
-- 95% of reported support calls to be responded within target
-- 90% of reported support calls to be resolved with the allocated priority - Approach to resilience
- Available on request
- Outage reporting
- Email alerts
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- 2-factor authentication
- Dedicated link (for example VPN)
- Username or password
- Access restrictions in management interfaces and support channels
- Through controlling access to accounts and the associated user's profiles.
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
-
- Dedicated link (for example VPN)
- Username or password
Audit information for users
- Access to user activity audit information
- Users contact the support team to get audit information
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- User-defined
- How long system logs are stored for
- User-defined
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber essentials plus
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- No
- Security governance approach
- We comply the security governance as defined by our clients
- Information security policies and processes
- We comply with the security governance as defined by our clients
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- All application changes are managed through a standard source control system. All configuration changes are managed through our project team.
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
- We periodically check for patches and reports of known threats and ensure all our systems are patched to the latest levels. We also ensure that critical patches or program updates are installed when they are released. We use public forums and websites and automated updates.
- Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- We use anti virus software, firewalls and monitoring software to protect our systems from threats. If these report any unusual activity or malicious intent our security team will quickly assess the threat and take appropriate action.
- Incident management type
- Supplier-defined controls
- Incident management approach
- We use an incident reporting and management platform for our clients to log incidents and to monitor the progress of their issues.
Secure development
- Approach to secure software development best practice
- Supplier-defined process
Public sector networks
- Connection to public sector networks
- Yes
- Connected networks
-
- Health and Social Care Network (HSCN)
- Other
- Other public sector networks
- NHS trust secure access portals
Social Value
- Fighting climate change
-
Fighting climate change
. - Covid-19 recovery
-
Covid-19 recovery
. - Tackling economic inequality
-
Tackling economic inequality
. - Equal opportunity
-
Equal opportunity
. - Wellbeing
-
Wellbeing
.
Pricing
- Price
- £50,000 to £100,000 a unit
- Discount for educational organisations
- No
- Free trial available
- No