Savience Limited

Self-Service Patient Flow Management and Virtual Care

- Digital healthcare transformation
- Patient experience optimisation
- Online patient booking system
- Online clinic room booking
- Patient flow improvement
- Mobile appointment booking
- Healthcare efficiency
- Patient volume management
- Agile healthcare support
- Demand fluctuation management
- Paperless patient data collection
- Clinic outcome management

Features

  • Self-service patient check-in, patient check-in by location, patient calling
  • Self-appointment booking, online appointment booking system, mobile appointment management
  • Patient appointment management, interactive patient appointment reminder service
  • Clinician secure communications, patient confidentiality, secure patient data
  • Virtual consultations, online consultations, video appointments, virtual clinics, telecare
  • Digital outpatient modernisation, online patient choice, digital patient flow improvement
  • Patient appointment management, interactive patient appointment reminder service
  • Outpatient department patient flow management, Emergency Department patient flow management
  • Digital outpatient modernisation, online patient choice, digital patient flow improvement
  • Clinic room booking system, healthcare resource management, clinic outcome management

Benefits

  • Improved patient flow through the Outpatients Department, online registration process
  • Improved patient engagement, self check-in mobile manager app, patient alerts
  • Improved patient flow through the Outpatients Department, online registration process
  • Appointment follow-up, virtual appointments, virtual waiting rooms
  • Remote patient management, patient location identity, electronic feedback forms
  • Realtime clinician information, realtime patient information management
  • Cost savings, operational flexibility, manual process reduction, increased staff efficiency
  • Healthcare service modernisation, patient self check-in, digital healthcare
  • Improved clinical outcome recording, reduced patient delays, clinic performance monitoring
  • Increased staff efficiencies, automated messaging and appointment reminders, clinic utilisation

Pricing

£50,000 to £100,000 a unit

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at roger.everitt@savience.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

3 1 2 9 0 7 6 7 5 3 5 8 9 7 6

Contact

Savience Limited Roger Everitt
Telephone: 07968955149
Email: roger.everitt@savience.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
A wide array of PAS (patient administration systems) and clinical EPRs (electronic patient records).
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints
No
System requirements
  • Application software licences
  • Anti virus for virtual machines

User support

Email or online ticketing support
Email or online ticketing
Support response times
Response times are dependent on each service level agreement.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Onsite support
Support levels
We provide full support for our solutions and on site support for any associated hardware issues.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Training documentation, online meetings, face to face training
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Typically our users are healthcare organisations and they retain their data at all times
End-of-contract process
The solution is withdrawn.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Chrome
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Windows
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The solution has been optimised for both mobile and tablet screens
Service interface
No
User support accessibility
WCAG 2.1 A
API
Yes
What users can and can't do using the API
Users can register, login, access appointment data, confirm appointment attendance, change demographics, cancel/reschedule appointments and view hospital information.
API documentation
No
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
The solution can be customised in a wide variety of ways, all through a configuration module or via parameters that Savience can set for the user.

Scaling

Independence of resources
Our solution typically sits within a hospital's own environment so they control demand.

Analytics

Service usage metrics
Yes
Metrics types
We work with our customers to provide them with reporting that if pertinent and of use to them. Typical reporting may include operational metrics, such as number of check-ins and broken down by type plus real time access to operational views of the solution for clinician and management usage.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
Never
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
No
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Due to the nature of our business, this is not applicable. Our customers always retain full control and access to their data so exporting isn't required.
Data export formats
  • CSV
  • ODF
Data import formats
  • CSV
  • ODF

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
Priority 1:
Incident Category - High Impact
Maximum Response Target 30 minutes
Maximum Resolution Target 4 hours
Example: Significant Business Impact. Unavailability of the system, or a key module or major function. Or unavailability or severe problem within a discrete but key outpatient area

Priority 2:
Incident Category - Medium Impact
Maximum Response Target 1 hour
Maximum Resolution Target 8 hours
Example: Limited business impact. Severe problem with a key module or function, but workaround available. Or unavailability of the system contained within a small outpatient area.

Priority 3:
Incident Category - Low Impact
Maximum Response Target 2 hours
Maximum Resolution Target 5 working days
Example: Problems causing inconvenience, minor disruption or restricting performance.

Priority 4:
Incident Category - Minor
Maximum Response Target 4 hours
Maximum Resolution Target As agreed
Example: Non-urgent problems causing slight irritation but where workarounds are available; cosmetic or general enquiries for information.

-- 95% of reported support calls to be responded within target
-- 90% of reported support calls to be resolved with the allocated priority
Approach to resilience
Available on request
Outage reporting
Email alerts

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Through controlling access to accounts and the associated user's profiles.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
We comply the security governance as defined by our clients
Information security policies and processes
We comply with the security governance as defined by our clients

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
All application changes are managed through a standard source control system. All configuration changes are managed through our project team.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
We periodically check for patches and reports of known threats and ensure all our systems are patched to the latest levels. We also ensure that critical patches or program updates are installed when they are released. We use public forums and websites and automated updates.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We use anti virus software, firewalls and monitoring software to protect our systems from threats. If these report any unusual activity or malicious intent our security team will quickly assess the threat and take appropriate action.
Incident management type
Supplier-defined controls
Incident management approach
We use an incident reporting and management platform for our clients to log incidents and to monitor the progress of their issues.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
Yes
Connected networks
  • Health and Social Care Network (HSCN)
  • Other
Other public sector networks
NHS trust secure access portals

Social Value

Fighting climate change

Fighting climate change

.
Covid-19 recovery

Covid-19 recovery

.
Tackling economic inequality

Tackling economic inequality

.
Equal opportunity

Equal opportunity

.
Wellbeing

Wellbeing

.

Pricing

Price
£50,000 to £100,000 a unit
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at roger.everitt@savience.com. Tell them what format you need. It will help if you say what assistive technology you use.