NETWORK INTEGRATION TECHNOLOGIES LTD

Action1 Patch Management

Action1 provides a cloud-based patch management platform, streamlining vulnerability mitigation and patch deployment across systems, ensuring real-time compliance and risk reduction for OS and third-party software.

Features

• Cloud-Based Platform
• Automated Patch Deployment
• Comprehensive Reporting
• Custom Patch Policies
• Immediate Vulnerability Alerts
• Third-Party Software Patching
• Pre-Tested Patches
• Endpoint Management Integration
• Role-Based Access Control
• Patch Rollback Capabilities

Benefits

• Enhanced Security
• Compliance Assurance
• Reduced IT Workload
• Real-time Updates
• Centralised Management
• Scalability
• Risk Management
• Cross-Platform Support
• Improved System Performance
• Cost-Effective

£24 a device a year

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tim@itogether.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

312935898831432

Contact

Tim Ripper
01133410123
tim@itogether.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: None
• System requirements:
  • Windows 7 or later
  • Deployer - minimum 100 MB of available physical memory
  • Deployer - 50 MB of disk space
  • Agent - minimum 50 MB of available physical memory,
  • Agent - 10 MB of disk space

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Priority Level - Maximum Response Time Target P1 – Major Impact - 1 Hour P2 – Moderate Impact - 4 Hours P3 – Low Impact - 6 Hours
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Our service is B2B and currently is not tested according to EN 301 549 accessibility standards.
• Web chat accessibility testing: Our service is B2B and currently is not tested according to EN 301 549 accessibility standards.
• Onsite support: Yes, at extra cost
• Support levels: 24x7 support and consultancy Service management and configuration changes Both a dedicated Account Manager and access to the support team are included in the above costs. Support includes: - Rule based changes - Configuration changes - User creation and deletion - Software updates and management *critical patching and minor OS configuration changes / updates. - Guaranteed SLAs - Quarterly Service Review All prices are ex VAT
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: The Action1 onboarding process is streamlined and user-friendly, starting with a quick registration that only requires basic details. Once registered, users gain access to a comprehensive setup wizard, guiding them through the initial configuration of their system environment. The platform automatically detects connected devices and software, simplifying the integration of new endpoints. Users are then introduced to key features through interactive tutorials and can immediately start configuring their patch management policies. Support resources, including detailed documentation and customer service, are readily available to assist with any queries during the setup. This approach ensures a smooth transition and quick start with Action1.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: The service does not hold customer data only security configuration and log data to generate reports on the service functionality. Report information can be exported from the service web interface in order to archive the information.
• End-of-contract process: Unless the contract is renewed, functionality of the service (as described in the service features section) will cease on the day of expiration. The service will remain accessible. If the service is not renewed after 30 days of expiry the service will be terminated and all configuration deleted.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems: Windows
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The Action1 service interface is designed for ease of use and efficiency, featuring a clean and intuitive dashboard that centralises all patch management tasks. Users can quickly view the status of patches, compliance levels, and security alerts in real-time. The interface allows for easy navigation between different modules, including system updates, software deployment, and reporting tools. Customisable widgets and configurable alerts ensure that IT administrators have immediate access to the most relevant information. With drag-and-drop functionality and a straightforward setup process, the Action1 interface facilitates a smooth user experience, significantly reducing the complexity of managing patches across diverse IT environments.
• Accessibility standards: None or don’t know
• Description of accessibility: Our service is B2B and currently is not tested according to EN 301 549 accessibility standards.
• Accessibility testing: Our service is B2B and currently is not tested according to EN 301 549 accessibility standards.
• API: No
• Customisation available: No

Scaling

• Independence of resources: The service is built on public cloud infrastructure and scales automatically to accommodate new users. Each service account is provisioned as a separate tenancy with no interaction between tenancies.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Action1

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: The service does not hold customer data only security configuration and log data to generate reports on the service functionality. Report information can be exported from the service web interface in order to archive the information.
• Data export formats: Other
• Other data export formats: PDF
• Data import formats: Other
• Other data import formats: None. The service does not hold data.

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: For Action1, we ensure a robust level of service availability, guaranteeing 99% uptime. This commitment is supported by a network of cloud-based servers and advanced failover techniques, ensuring that the patch management system is continuously operational. This high availability is critical for maintaining the security and performance of your IT systems, as it ensures that all updates and patches can be applied promptly and efficiently, minimising potential vulnerabilities and disruptions to your business operations.
• Approach to resilience: Action1's service is designed with resilience at its core, ensuring that it remains robust and reliable even under challenging conditions. The platform is hosted on a cloud infrastructure that leverages multiple data centres strategically located to provide redundancy and fault tolerance. This setup allows for seamless failover capabilities, meaning if one data centre experiences issues, traffic can automatically reroute to another without service interruption.
• Outage reporting: Action1 employs a comprehensive approach to outage reporting to ensure transparency and prompt communication with its users. In the event of a service disruption, Action1 uses several channels to inform customers:; ; Dashboard Notifications: Users receive real-time notifications on their Action1 service dashboard, detailing the nature and expected duration of the outage.; Email Alerts: Registered users are sent email notifications that provide information about the outage and any steps they may need to take.; SMS Alerts: For critical outages, SMS alerts may be sent to provide immediate updates to key personnel.; Service Status Page: Action1 maintains a publicly accessible service status page which is regularly updated to reflect the current status of the service, including any ongoing issues.; Social Media Updates: Updates about larger or prolonged outages may also be communicated through Action1’s official social media channels.; This multi-channel communication strategy ensures that all stakeholders are informed promptly and can prepare or respond accordingly to minimise impact on their operations.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Action1 employs stringent access control within its management interfaces and support channels:; ; Role-Based Access Control (RBAC): Assigns specific roles with necessary permissions.; Multi-Factor Authentication (MFA): Requires additional verification for access.; Secure VPN Access: Mandates VPN use for secure, encrypted remote access.; Audit Logs: Tracks all activities, with monitoring for unauthorized access.; Session Time-outs: Implements automatic time-outs to prevent unattended access risks.; Dedicated Support Channels: Access to support channels is restricted to authorized personnel, ensuring data security.; These measures collectively safeguard against unauthorised access and ensure data integrity and confidentiality.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: -

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: ITogether has an information security process in place to protect customer confidential information against accidental loss or misuse, in conformance with applicable laws and industry standards. Our security framework is based on internal security policy standard, which is very strict. The scope of our company’s security policies and standards cover critical business aspects (e.g. application development, data centre services, cloud security, physical security, change management process, etc.). All employees are trained in information security policies, standards and procedures, security requirements, business controls and in the use of IT facilities. Self-audits are being done on a regular basis and corrective actions are taken when needed.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: At ITogether, we approach change management by rigorously aligning with industry standards, ensuring seamless transitions and minimal disruption. Our methodology is grounded in best practices from ITIL and ISO frameworks, providing a structured and effective approach to managing changes in our clients' IT environments. We prioritise clear communication, stakeholder engagement, and thorough impact assessments to mitigate risks. By adhering to these standards, we ensure that every change is strategically planned, executed with precision, and closely monitored for success. This commitment and adherence to established protocols ensures that our clients' IT infrastructures remain robust, secure, and aligned with their business objectives.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: At ITogether, our vulnerability management process is meticulously crafted to adhere to the highest industry standards, ensuring the security and integrity of our clients' IT infrastructures. We employ a proactive approach, continuously scanning for vulnerabilities and aligning with frameworks such as ISO/IEC 27001 and NIST to guide our practices. Our strategy includes regular assessments, timely patch management, and thorough risk analysis to prioritise threats based on severity and potential impact. By implementing a cycle of identification, evaluation, treatment, and review, we ensure vulnerabilities are efficiently mitigated, keeping our clients' systems secure against evolving cyber threats.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: At ITogether, our protective monitoring is guided by standards such as ISO/IEC 27001, ensuring our clients’ IT environments are robustly secured. We employ continuous, advanced monitoring techniques to detect and respond to threats swiftly, minimising potential impacts. Our approach combines real-time analytics and threat intelligence to proactively identify risks, offering our clients a high level of security and compliance. This strategy allows us to protect against emerging cyber threats effectively, providing peace of mind and a secure foundation for our clients’ operations. Our commitment to vigilant, expert analysis underpins a secure, resilient IT infrastructure.
• Incident management type: Supplier-defined controls
• Incident management approach: At ITogether, our incident management approach aligns with ISO/IEC 27001 and ITIL standards to ensure rapid, effective responses to IT incidents, minimising impact on our clients' operations. We prioritise swift identification, assessment, and resolution of incidents, supported by a structured communication plan that keeps stakeholders informed throughout the process. Our dedicated team employs best practices for incident analysis and resolution, enabling quick restoration of services and thorough post-incident reviews to prevent future occurrences. This meticulous approach ensures resilience, maintains service continuity, and enhances overall security, providing our clients with the confidence that their IT environments are in expert hands.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  At ITogether, we're committed to reducing our environmental impact and supporting our clients in their sustainability goals. Our G-Cloud services leverage energy-efficient cloud infrastructures to minimise carbon footprints. By optimising server utilisation and promoting remote work capabilities, we significantly reduce the need for physical hardware and office space, leading to lower energy consumption. Our cloud solutions also enable clients to monitor and manage their energy usage more effectively, helping them make informed decisions that contribute to a greener planet. Embracing cloud computing is a step forward in the fight against climate change, aligning with our mission for a sustainable future.

  Covid-19 recovery

  Our G-Cloud services play a crucial role in the recovery from the COVID-19 pandemic by enabling seamless remote work and maintaining business continuity. We provide secure, scalable cloud solutions that support remote collaboration, ensuring organisations can operate efficiently regardless of location. This adaptability is vital for businesses navigating the challenges posed by COVID-19, allowing them to sustain operations, safeguard jobs, and continue serving their communities. By facilitating a digital-first approach, we help organisations emerge stronger, more flexible, and ready for the future.

  Tackling economic inequality

  ITogether’s G-Cloud services contribute to tackling economic inequality by providing access to cutting-edge technology for all sectors, regardless of their size or financial capabilities. Our cloud solutions democratise technology, offering small to medium-sized enterprises (SMEs) the tools to compete on a level playing field with larger corporations. This access stimulates innovation, drives business growth, and supports job creation, directly addressing economic disparities. By offering scalable and affordable IT solutions, we empower organisations to focus on growth and development, fostering a more equitable economic landscape.

  Equal opportunity

  At ITogether, we believe technology should be accessible to everyone. Our G-Cloud services are designed to ensure equal opportunity, providing tools that support accessibility and inclusivity. By implementing solutions that cater to diverse needs, we help public sector organisations serve their communities more effectively, breaking down barriers to digital engagement. Our commitment extends to offering training and support, ensuring all users can fully leverage the benefits of cloud technology. This approach not only enhances service delivery but also promotes a culture of inclusivity and equal opportunity in the digital age.

  Wellbeing

  Our G-Cloud offerings are designed with wellbeing at their core. By facilitating remote work and flexible schedules through cloud-based solutions, we support a healthier work-life balance, reducing stress and increasing job satisfaction. Our services also enable organisations to provide their teams with the tools they need to collaborate effectively and securely from any location, fostering a positive work environment. Moreover, our commitment to reliable and efficient IT infrastructure means that employees can focus on their core tasks without the added pressure of technical issues, contributing to overall wellbeing in the workplace.

Pricing

• Price: £24 a device a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tim@itogether.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.