SAP UK Ltd

SAP Ariba Spend Analysis

The SAP® Ariba® Spend Analysis solution enables organizations to make confident spending decisions based on reliable data and a clear, centralized view of suppliers and spend. It delivers this value by aggregating and classifying the spend data across the enterprise and benchmarking the data using peer, category, and market intelligence.

Features

• Data cleansing and consolidation
• Data enrichment
• Data reclassification
• Data visualisation from multiple sources
• Reporting and Dashboards

Benefits

• Full visibility of spend
• SAP provides the data consolidation and enrichment service
• Customer mines the data to get new insights on spend
• Identify new sourcing opportunities
• Identify supplier parent child linkages
• Aggregate sources of spend and reduce suppliers

£150,122 a unit a year

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at UKPublicSector@sap.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

313250377051384

Contact

David Dinsdale
+44 870 608 4000
UKPublicSector@sap.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Yes depending on what modules are used but open cloud service
• System requirements: Current internet browsers

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: SLAs are agreed with Customers. Weekend SLAs may be different but again will be agreed with Customers
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Standard and Expert care options
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Train the Trainer; Online tutorials; User Guides
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Straight from the Ariba Application with 3 months after the contract ends
• End-of-contract process: 3 months for clients to extract all their data

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: SAP Ariba is built with a responsive design to support both Mobile and Desktop.
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: Open API into the SAP Ariba Applications and Network are available.
• API documentation: Yes
• API documentation formats: Other
• API sandbox or test environment: Yes
• Customisation available: No

Scaling

• Independence of resources: SAP Ariba can provide this information on request

Analytics

• Service usage metrics: Yes
• Metrics types: Full in depth pre set or customised reporting
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with SSAE-16 / ISAE 3402
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Number of different options
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: IPsec or TLS VPN gateway
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.5, assured by contractual commitment
• Approach to resilience: Available on request
• Outage reporting: Outages are reported using e-mail alerts as well as public dashboard available in user community

Identity and authentication

• User authentication needed: Yes
• User authentication: Public key authentication (including by TLS client certificate)
• Access restrictions in management interfaces and support channels: SAP Ariba can share this information on request
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: SAP Ariba can share this information on request
• ISO/IEC 27001 accreditation date: SAP Ariba can share this information on request
• What the ISO/IEC 27001 doesn’t cover: SAP Ariba can share this information on request
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • ISO22301 – Business Continuity Management
  • BS 10012 – Personal Information Management
  • ISO 9001 – Quality Management
  • ISO27001 – Security Management

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: CSA CCM version 3.0
• Information security policies and processes: This information upon request or can be accessed at www.sap.com/corporate/en/company/security.html

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: All processes and policies are defined following industry standards. Most of these are internal and audited in our SOC2 audit which is made twice a year and available to the customer
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: All processes and policies are defined following industry standards. Most of these are internal and audited in our SOC2 audit which is made twice a year and available to the customer
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: All processes and policies are defined following industry standards. Most of these are internal and audited in our SOC2 audit which is made twice a year and available to the customer
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: All processes and policies are defined following industry standards. Most of these are internal and audited in our SOC2 audit which is made twice a year and available to the customer

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Tackling economic inequality
  • Wellbeing

  Tackling economic inequality

  Maximize sourcing savings, by increased spend under management, improvement of your sourcing pipeline, discovery of new sourcing opportunities, and find out exactly where your money is going. The reduction of procurement costs, by discovering supplier linkages to boost spend leverage and get the most from your supplier base while expanding visibility into price indexes and discount leakages.

  Wellbeing

  Improvement of contract compliance by gaining insights from spending reports that identify maverick, off-contract, and non-PO-based spending while guarding against fraud and other non-compliant activity.

Pricing

• Price: £150,122 a unit a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at UKPublicSector@sap.com. Tell them what format you need. It will help if you say what assistive technology you use.