Softcat Limited

Cribl

Cribl, the Data Engine for IT and Security, empowers organizations to transform their data strategy. Powered by a data processing engine purpose-built for IT and Security, Cribl’s product suite is a vendor-agnostic data management solution.

Features

• Cribl Stream data processing engine
• Cribl Edge edge-based collection system for logs, metrics and data
• perform federated search-in-place queries on any data, anywhere

Benefits

• streamline deployment and management of your data lake

£0.27 a gigabyte a day

• Education pricing available
• Free trial available

Service documents

• Pricing document

  ODP

• Service definition document

  PDF

• Terms and conditions

  ODP

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

313503693241716

Contact

Charles Harrison
01628 403403
psitq@softcat.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: "Stream = any system that you collect and send data to; Edge = universal agent for all logs, metrics and application data; Search = federated search-in-place across all systems; Lake = reduce operational overhead of your data lake"
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: None
• System requirements: https://docs.cribl.io/stream/deploy-planning/

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Response times can be found here: https://cribl.io/support/
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AAA
• Web chat accessibility testing: Webchat is accessible through supported internet browsers, with accessibility features.
• Onsite support: Yes, at extra cost
• Support levels: Please see: https://cribl.io/support/
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Cribl has multiple tiers of the Stream product: Free (on-prem), Free (Cloud), Standard, Enterprise or Cribl.Cloud.; ; Cribl provide all training free-of-charge, with multiple hands-on sandboxes and exploratory online course available through https://sandbox.cribl.io/
• Service documentation: Yes
• Documentation formats:
  • HTML
  • Other
• Other documentation formats: Please see: https://docs.cribl.io/
• End-of-contract data extraction: Cribl Stream provides a data-pipeline for routing event data from sources to destinations. Data held within Stream is purely for configuration purposes, and can be extracted at contract-end time. Event data can be archived using Stream, this data is saved to a location chosen by the customer and therefore can be extracted and retained by the customer outside of the contract.
• End-of-contract process: SeeSection 6 of our subscription services agreement: https://cribl.io/legal/archived-terms/

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Linux or Unix
  • MacOS
  • Windows
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: WCAG 2.1 AAA
• API: Yes
• What users can and can't do using the API: Please see: https://docs.cribl.io/stream/api-tutorials/
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Cribl Stream can reside within the buyers' own infrastructure, within the infrastructure of their chosen Cloud Provider, or hosted within Cribl's own SaaS platform. Stream ingests data from within the buyer's infrastructure. Administrators of the Cribl Stream instance(s) can customise and configure the application to consume target data-sources, filter and transform the events, enrich and enhance via knowledge lookups, and forward to one or more destinations. The pipeline is configurable with inbuilt features and functionality. Configuration can be performed through Stream's user interface, API or through the underlying configuration files. Cribl uses Git to manage and maintain the underlying configurations and customisations for Stream, which can be synchronised and pushed as required.

Scaling

• Independence of resources: Cribl Stream can reside within the buyers' own infrastructure, within the infrastructure of their chosen Cloud Provider, or hosted within Cribl's own SaaS platform. Where the buyer is hosting the solution in their on-prem or cloud infrastructure the resources are within the buyers control. We can assist with Professional Services to analyse user demands on the service and provide recommendations to ensure the platform is configured and resources to support the user demands.

Analytics

• Service usage metrics: Yes
• Metrics types: Please see: https://docs.cribl.io/stream/monitoring/
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Crible

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Other
• Other data at rest protection approach: The buyer can chose to implement Cribl Stream on their own infrastructure, or in a cloud provider of their choosing (including Cribl's own SaaS platform). Our Professional Services can provide advice and guidance on securing data-at-rest in these scenario. Cribl's own cloud service uses logical data separation, authenticated user accounts, industry standard hardening and accredited to SOC2. Data in transit is encrypted with industry standard SSL and data at rest is encrypted, complying government standards (e.g. HIPAA).
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Cribl Stream is a data observability pipeline solution. Its core functionality is to ingest from data sources and export data to target destinations in the format and protocol accepted by the target destination/service. Users or Administrators of Cribl Stream build pipelines which connect Sources to Destinations, allow the flow of data to traverse the platform and export in the desired format.
• Data export formats: Other
• Other data export formats:
  • Splunk, Elastic, Confluent Cloud, Kafka, New Relic Amazon Kinesis
  • S3 and Cloudwatch, SQS Azure Blob, Monitor Log, Event Hub
  • Google Cloud Chronicle, Stoage and Pub/Sub Syslog
  • SNMP, Filesystem, NFS StatsD and StatsD Extended DataDog
  • InIO, Wavefront, SignalFX, Sumo Logic InfluxDB, Grafana
  • Prometheus, Loki Opentelemtary, Webhook
  • JSON and RAW (Replay) ... and many more
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Syslog TCP JSON and TCP RAW
  • Splunk TCP/HEC SNMP
  • HTTPS (Bulk and Raw) Metrics
  • Prometheus Amazon Kinesis Firehose
  • Elasticsearch (API) ...and many more

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection between networks: Cribl Stream can reside within the buyers' own infrastructure, within the infrastructure of their chosen Cloud Provider, or hosted within Cribl's own SaaS platform. The Buyer would take responsibility to ensure communication between the buyer's data sources and their chosen Stream platform is secure. The buyer would also take responsibility for securing data transmitted to a destination. Cribl's inter-component communications will be secured as per Cribl best practice. Cribl provide several guides to assist buyers with securing their communications.; ; https://docs.cribl.io/stream/securing-and-monitoring; https://docs.cribl.io/stream/securing-communications; https://docs.cribl.io/stream/securing-data
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: Cribl Stream can reside within the buyers' own infrastructure, within the infrastructure of their chosen Cloud Provider, or hosted within Cribl's own SaaS platform. Data protection between data-sources and Stream, and Stream to the buyer's destinations is their responsibility. Cribl provide several guides and options for security incoming data, outgoing data, and inter-component communications.; ; https://docs.cribl.io/stream/securing-and-monitoring; https://docs.cribl.io/stream/securing-communications; https://docs.cribl.io/stream/securing-data; ; Networkology's Professional Services team can support the buyer to ensure their data is secured in accordance with their data security standards.

Availability and resilience

• Guaranteed availability: Cribl Stream can reside within the buyers' own infrastructure, within the infrastructure of their chosen Cloud Provider, or hosted within Cribl's own SaaS platform. Availability of the infrastructure within the buyer's control is the responsibility. If the buy choses to use Cribl's own SaaS environment the availabilty is 99.9%. For further details please see section 3.6 of our terms of service: https://cribl.io/legal/archived-terms/
• Approach to resilience: Cribl Stream can reside within the buyers' own infrastructure, within the infrastructure of their chosen Cloud Provider, or hosted within Cribl's own SaaS platform. Resilience of the buyer's own infrastructure (on-prem or Cloud) is the responsibility of the buyer or their cloud provider. If the buyer choses to use Cribl's SaaS platform the resilience is provided within the solution and ensures the platform is able to meet a 99.9% SLA. Information about Crib's SaaS resilience can be obtained on request.
• Outage reporting: Cribl Stream can reside within the buyers' own infrastructure, within the infrastructure of their chosen Cloud Provider, or hosted within Cribl's own SaaS platform. Outage reporting is the responsibility of the buyer or their cloud provider when hosted on their own infrastructure. If the buyer choses to use Cribl's SaaS platform, outages are reported via email.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Cribl Stream resides within the buyer's infrastructure; their chosen cloud service provider; or Cribl's SaaS platform. In all instances the Cribl Stream user authentication system allows the assignment of roles which require custom permissions. The buyer can define roles using a list of capabilities. internal authentication is enabled by default in Cribl Stream.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: https://trust.cribl.io/documents#resource
• ISO/IEC 27001 accreditation date: 12th December 2023
• What the ISO/IEC 27001 doesn’t cover: https://trust.cribl.io/documents#resource
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: "This offering enables Cribl Stream software to be deployed on a platform of the buyer's chosing - either inside their network as a private or hybrid cloud; within the infrastructure of their cloud service provider; or on Cribl's own SaaS platform.; ; The information security policies and processes will remain the responsibility of the buyer or their service provider when deployed outside of Cribl's SaaS platform. Networkology understand the requirements for security policies and processes, and are able to provide buyers with advice and guidance on appropriate security policies and process to follow. The would include reporting structures, policy management and enforcement, and overall policy review.; ; Details of Cribl's SaaS platform security policy and reporting structure is internal to their organisation, and may be available on request."

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: "Cribl Stream resides within the buyer's infrastructure; their chosen cloud provider or the Cribl Cloud SaaS platform, Configuration and change management is the responsibility of the buyer or their cloud service supplier when hosted outside the Cribl SaaS platform.; ; Cribl's SaaS platform maintains strict change control, with email notifactions released to cloud customers when changes are being implemented. Cribl will maintain the underlying platform and Stream application version, the configuration and customisation of the application is the responsibility of the buyer."
• Vulnerability management type: Undisclosed
• Vulnerability management approach: Cribl Stream resides within the buyer's infrastructure; their chosen cloud service provider; or Cribl's SaaS platform. Control of the vulnerability management process sits with the buy when Stream is implemented outsite the Cribl SaaS platform. Networkology have a robust process for threat management and assessment of vulnerabilities to Stream by evaluating all potential security vulnerabilities that are discovered internally or externally within two business days of discovery. We use the industry standard CVSSv2 to rate vulnerabilities. In the case of critical risk, high impact vulnerabilities, Cribl will make all reasonable effort to supply patches to their software.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Cribl Stream resides within the buyer's infrastructure; their chosen cloud provider; or within Cribl's SaaS platform. Protective monitoring is the responsibility of the buyer or their cloud service supplier when implemented outside of the Cribl SaaS platform.
• Incident management type: Supplier-defined controls
• Incident management approach: Cribl Stream resides within the buyer's infrastructure; their chosen cloud service provider; or Cribl's SaaS platform. Incident management and associated processes for Stream implemented outside Crib's SaaS solution are the buyer's responsibility.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Softcat are dedicated to reducing our environmental impact and actively promoting sustainability. Our commitment to sustainability is a core aspect of our business strategy, driving us to innovate and lead in the creation of a more sustainable future for our company and the communities we serve. This commitment is embedded in our policies, operating procedures, and training programs.; ; We are proud to be the first FTSE 250 company to be awarded 5-star status in relation to the United Nations Sustainable Development Goals. ; ; We aim to achieve a Carbon Net-Zero Value Circle by 2040 by prioritising renewable energy, reducing natural resource use, minimising waste, and safeguarding biodiversity in compliance with environmental legislation.; ; At Softcat, we have taken significant steps towards securing renewable energy across our organisation, reducing our scope 1 & 2 emissions. We had the target of using 100% Renewable Energy across all our locations by 2024. We successfully delivered against this target ~2 years early.; ; In May 2023 we took delivery of 15 electric vehicles, replacing all existing fossil-fuelled company cars used by employees for business means. The implementation of the EV pool fleet will see a saving of over 80 tons of CO2e per year. A huge impact on our Net Zero targets.

  Tackling economic inequality

  As a value-add reseller, Softcat outsources the products, services, and solutions through our extensive network of partners, to best suit the needs of our broad client base. We always consider and promote SMEs and local providers where appropriate, particularly for the products and services we offer via the G Cloud framework.; ; We remain dedicated to improving employability and educational awareness across schools, colleges, and universities to help break down the barriers to joining technology organisations.; ; We work collaboratively with many schools that are close in proximity to our offices, to ensure we are actively supporting the community as well as schools from lower socio-economic backgrounds. ; ; We visit the schools to talk about the IT sector and the roles in our organisation, as well as promoting work-experience opportunities during the summer. In particular, we actively encourage students from diverse backgrounds to engage in work experience to appreciate the roles available in our sector.; ; For ambitious school and college leavers, a Softcat Apprenticeship is a great first step into the world of work, with 94% of our apprentices offered a permanent position at Softcat post apprenticeships, which goes to show the amazing opportunity available with us.; ; We were ranked 1st in IT & Consultancy, and 10th overall in by RateMyApprenticeship.com - Best 100 Apprenticeship Employers 2023-2024 list.; ; Softcat now also offer 12 month paid internships to University students looking to complete a year in industry as part of their undergraduate studies.

  Equal opportunity

  Our approach to diversity and inclusion is introduced first during our induction training, as part of our Softcat values, outlining responsibility to uphold our principles. This message is reinforced by our process and policies, networks, Allyship Training and Inclusion Awareness campaigns.; ; Softcat supports diversity and inclusion through various networks including:; - Supporting Women in Business (SWIB); - The Ethnic and Cultural Network; - The Pride Network; - The Family Network; - The Empowering Disability and Neurodiversity Network (EDN); - The Faith at Work Network; - Armed Forces & Veterans Network; These networks aim to create a supportive and inclusive work environment for all employees, regardless of gender, ethnicity, sexual orientation, disability, or family commitments.; ; Our allyship programme, Stronger Together, is a mixture of event and workshop-based training available to all staff. Programme topics include, bias, power, privilege, and being a greater ally. ; ; Inclusion Awareness campaigns include race, disability, sexual orientation, gender, faith, and caring responsibilities. These sessions highlight and celebrate minority groups, through panel sessions, Q&A sessions and training, providing an opportunity to discuss and understand ways to be more inclusive. ; ; Our efforts to improve diversity and inclusion have been incredibly successful. Since 2020, the number of female employees below management level has increased to 35%, and the number of ethnic minority employees rose to 17%.

  Wellbeing

  At Softcat, all employees are provided with access to our multidimensional wellbeing programme which includes flexible work arrangements, free nutritious breakfast, mental health support, employee benefits scheme, health and wellbeing week activities, and online workshops.; ; Giving back to the community is an innate part of who we are as a company. All Softcat employees are therefore given two volunteer days per year to support a charitable or community cause. ; ; Each of our 10 regional offices also support local charities through fundraising, donations and events. For example, our Manchester office has raised over £30,000 for the WeLoveMCR charity. This funding has supported young, disadvantaged Manchester citizens in gaining qualifications to broaden their work opportunities and supporting local groups in delivering indispensable services that enable community cohesion.

Pricing

• Price: £0.27 a gigabyte a day
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Yes - please see: https://cribl.io/cribl-cloud/try-cribl-cloud/

Service documents

• Pricing document

  ODP

• Service definition document

  PDF

• Terms and conditions

  ODP

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.