OPTEC SERVICES LTD
Fortified Monitoring and Support
Optec Fortified Monitoring and Support provides Fortinet focused network monitoring, proactive alerting and expert operational support as a managed service. It delivers continuous visibility, security event detection, configuration assurance and incident response, backed by Fortinet NSE certified engineers, enabling organisations to operate secure, resilient and well managed network infrastructure.
Features
- Fortinet focused network monitoring using secure hardware probes and telemetry
- Periodic device health and configuration reviews
- Proactive incident detection and ITIL aligned response
- Real time security event and configuration change monitoring
- Fortinet certified engineer led operational support
- Configuration management with secure automated backups
- PSIRT advisory and CVE monitoring with remediation support
- External vulnerability scanning and security posture reporting
- Controlled change management with full audit trail
- Flexible support hours including optional 24x7 coverage
Benefits
- Reduced operational risk through continuous monitoring and expert oversight
- Detects security threats and unauthorised changes as they occur
- Improves network resilience and service availability
- Accelerates incident response and resolution times
- Removes need for in house Fortinet expertise
- Provides clear visibility into network performance and health
- Supports compliance through audit ready change control
- Minimises downtime with proactive alerting and response
- Improves security posture through vulnerability awareness
- Enables predictable costs with fixed monthly service model
Pricing
- Education pricing available
Service documents
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Framework
G-Cloud 15
Service ID
3 1 3 5 1 0 1 2 4 1 5 7 0 3 7
Contact
OPTEC SERVICES LTD
Stuart Harper
Telephone: 07984598195
Email: stuart@optec.co.uk
About your service
- Service categories
-
Cloud Support Services
Ongoing Support
- Product support capabilities
- Logging and management of incidents
- Reporting and proactive results analysis
- Dispatch of service technicians and/or parts
- End user training coordination
- Other
Service scope
- Service constraints
- The service is primarily delivered remotely and relies on the monitoring probe having reliable internet connectivity. Customers must provide suitable network access, device information, and complete onboarding requirements. Onsite activities such as probe installation may require coordination, while hardware part replacement is delivered under an appropriate support contract. Secure connectivity from the probe to Optec systems is required for monitoring and alerting. The service focuses on, but is not exclusive to, Fortinet technologies, reflecting Optec’s position as a Fortinet Expert partner. Support hours and incident coverage depend on the selected service level.
User support
- Email or online ticketing support
- Yes
- Support response times
- Customers can raise questions and incidents via email or the Optec online ticketing portal, which is available 24x7. During standard support hours, responses are provided in line with defined SLA targets based on ticket priority. Outside standard hours, customers with 24x7 cover receive responses for Priority 1 and Priority 2 incidents only. Response times range from 30 minutes for critical incidents to two business days for low priority requests. All response times are measured and reported through the Optec support portal.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.2 AA
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Support levels
-
Optec provides two support levels as part of the Fortified Network Monitoring and Support service. Standard Support operates Monday to Friday, 08:30 to 17:30, excluding UK bank holidays. An optional 24x7 support level is available for customers requiring round the clock coverage. Outside standard hours, 24x7 support applies to Priority 1 and Priority 2 incidents only.
Support costs are based on a fixed monthly subscription and vary depending on the selected support level, number of devices, and chosen service elements. Pricing is transparent and predictable, with no usage based charging.
All customers receive access to Optec’s Network Operations Centre, staffed by Fortinet certified engineers who provide monitoring, incident response, and change delivery. A named account manager is provided for service governance, commercial management, and escalation. Technical ownership is delivered by the NOC team rather than a single assigned engineer, ensuring continuity, resilience, and consistent service delivery.
Support levels, response targets, and service scope are defined contractually and measured against agreed service level agreements.
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- Fortinet
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Baseline Personnel Security Standard (BPSS)
Pricing
- Discount for educational organisations
- Yes
Architecture roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Trainee business architect | £799.99 | £799.99 |
| Associate business architect | £799.99 | £799.99 |
| Business architect | £799.99 | £799.99 |
| Lead business architect | £799.99 | £799.99 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data architect | £799.99 | £799.99 |
| Senior data architect | £799.99 | £799.99 |
| Chief data architect | £799.99 | £799.99 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Enterprise architect | £799.99 | £799.99 |
| Senior enterprise architect | £799.99 | £799.99 |
| Lead enterprise architect | £799.99 | £799.99 |
| Principal enterprise architect | £799.99 | £799.99 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate network architect | £799.99 | £799.99 |
| Network architect | £799.99 | £799.99 |
| Lead network architect | £799.99 | £799.99 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Security architect | £799.99 | £799.99 |
| Lead security architect | £799.99 | £799.99 |
| Principal security architect | £799.99 | £799.99 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate solution architect | £799.99 | £799.99 |
| Solution architect | £799.99 | £799.99 |
| Senior solution architect | £799.99 | £799.99 |
| Lead solution architect | £799.99 | £799.99 |
| Principal solution architect | £799.99 | £799.99 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate technical architect | £799.99 | £799.99 |
| Technical architect | £799.99 | £799.99 |
| Senior technical architect | £799.99 | £799.99 |
| Lead technical architect | £799.99 | £799.99 |
| Principal technical architect | £799.99 | £799.99 |
Cyber security roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Lead cyber security audit and assurance | £999.99 | £999.99 |
| Principal cyber security audit and assurance | £999.99 | £999.99 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security governance and risk manager | £999.99 | £999.99 |
| Lead cyber security governance and risk manager | £999.99 | £999.99 |
| Principal cyber security governance and risk manager | £999.99 | £999.99 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security secure systems architecture and design | £999.99 | £999.99 |
| Lead cyber security secure systems architecture and design | £999.99 | £999.99 |
| Principal cyber security secure systems architecture and design | £999.99 | £999.99 |
IT operations roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate infrastructure engineer | £799.99 | £799.99 |
| Infrastructure engineer | £799.99 | £799.99 |
| Senior infrastructure engineer | £799.99 | £799.99 |
| Lead infrastructure engineer | £799.99 | £799.99 |
| Principal infrastructure engineer | £799.99 | £799.99 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Sancert Ltd
- ISO/IEC 27001 accreditation date
- Wednesday 4 June 2025
- What the ISO/IEC 27001 doesn’t cover
- The entire organisation and managed services offered are covered by the ISO/IEC 27001 certification
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- No
- Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- 3f9848ea-2898-474d-9a02-bd855f5d810e
- Cyber essentials plus
- No
- Cyber Essentials Alternative
- In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
- Other security certifications
- No
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
- Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
- Plans to engage the contract workforce in deciding the most important workplace issues to address
- Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
- Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
- Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
- Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
- Activities to cascade good practice on fair working conditions throughout the supply chain
- Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
- Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
- Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
- Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
- Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
- Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
- Volunteering opportunities for staff
- Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
- Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
- Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
- How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
- Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.
- Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
- Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises
- Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
- Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
- Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
- Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
- Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
- Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
- Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
- Plans to respond flexibly and adapt approaches to community engagement and initiatives
- Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
- Collaborating with anchor institutions and community groups to make facilities available for education, training or community events
-
Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero
Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.
- Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
- Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
- Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
-
Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 6: Employment and training: For those who face barriers to employment
- Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
- Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
- Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
- Introducing transparency to pay and reward processes
- Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
- Working conditions which promote an inclusive working environment and promote retention and progression
- Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
-
Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.
- Understanding of the issues affecting the development of new skills by target cohort
- Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
- Understanding of issues relating to entering the contract workforce
-
Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.
Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.
- Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
- Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
- Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
-
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at stuart@optec.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.