Enovation UK Limited

Enovation Mail

Enovation Mail secures your e-mail communication to send sensitive information to your recipients. Professionals are supported in the process of sending secure e-mails and the technical specifications comply with a broad range of international security and data protection standards such as IETF RFCs and the GDPR (UK version).


  • Secure email functionality
  • Microsoft Outlook & Office 365 Send Secure add-ins
  • Integration with information systems
  • Supports multiple browsers and devices
  • Secure e-mail environment for non-community recipients
  • Secure address book for community members
  • Authenticated users in the onboarding process
  • Integration with existing email environment organization
  • Secure connection (TLS1.2) and encryption (AES256)
  • Supports 2-factor authentication access (2FA)


  • Easy to use from any device and location
  • Improves information protection and security
  • Minimises the risk for data breaches via email
  • Creates awareness for sharing sensitive information safely
  • Large community for secure communication
  • Proven solution with over 25.000 customers
  • Certified solution (International: ISO/GDPR)
  • Easy to use in combination with the existing mail solution
  • Commitment to ongoing investment and innovation in solutions
  • Multilingualism of the solutions makes your work easier


£2,640 a licence a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Liam.Canham@enovationgroup.com. Tell them what format you need. It will help if you say what assistive technology you use.


G-Cloud 13

Service ID

3 1 3 9 8 9 2 6 8 6 9 5 0 4 0


Enovation UK Limited Liam.Canham@enovationgroup.com
Telephone: 08445611814
Email: Liam.Canham@enovationgroup.com

Service scope

Software add-on or extension
Cloud deployment model
  • Private cloud
  • Community cloud
Service constraints
Enovation Mail is integrated with different mail environments, information systems and portals at over 25.000 customers. As part of the implementation process, the technical and functional requirements documentation is shared at the start of the onboarding process.
System requirements
  • Microsoft Outlook 2013 or later on Windows
  • Microsoft Outlook 2016 or later on Windows
  • Microsoft Outlook 2019 or later on Windows
  • Microsoft Exchange Online starting from Plan 1
  • Microsoft Office 365 Business starting from Essentials
  • Microsoft Office 365 Enterprise starting from E1 (including F1)
  • Google Workspace
  • Office 365
  • On-premise Exchange
  • Postfix

User support

Email or online ticketing support
Email or online ticketing
Support response times
Standard support hours are Monday - Friday, 09.00-17.30, during 5 working days per week, excluding Bank and Public holidays.
User can manage status and priority of support tickets
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Onsite support
Yes, at extra cost
Support levels
Support is available by telephone during normal business hours, which is 09.00–17.30, 5 working days per week, excluding Bank and Public holidays. On technical level the Enovation Mail Cloud infrastructure is monitored 24/7 on server availability.

Optional: dependant on the size and scope of the project, on demand, a technical support person can be allocated.
Support available to third parties

Onboarding and offboarding

Getting started
Enovation provides standard online training and can offer, on demand, also onsite training for integrators, administrators and end-users.

User manuals are available online and/or are shared in the onboarding process.
Service documentation
Documentation formats
End-of-contract data extraction
When the customer makes use of linking its mailserver to the Enovation Mail mailserver all the emails are being stored on its own mailserver.
When the customer makes use of an Enovation Mail integration with an information system the mails are stored in the (mail client of the) information system. In that case it is up to the customer to ensure that the agreements on this topic are being part of the contract with the information system provider. The messages received in the Enovation Mail Viewer by the recipients will be automatically removed after 90 days.
End-of-contract process
See former topic

Using the service

Web browser interface
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
Compatible operating systems
  • Android
  • IOS
  • Windows
Designed for use on mobile devices
Differences between the mobile and desktop service
The Send Secure add-in for Outlook operates on Desktop and Laptop. The Send Secure add-in for Office 365 operates on Desktop, Laptop, and Tablet (iOS and Android). Microsoft doesn't support the use of their add-ins on (smart)phones.

In cases where the Send Secure add-ins cannot be used, as on (smart)phones, it is possible to make use of manually entered Enovation Mail Viewer triggers, preferable with 2FA for the recipient.
Service interface
User support accessibility
WCAG 2.1 AA or EN 301 549
Description of service interface
Enovation Mail has multiple service interfaces, but all are aimed to support the users the best in their processes. First of all, the Microsoft Outlook or Office365 add-ins. These add-ins support the process of sending secure e-mails from the user's Microsoft mail application. If no add-in is installed it is also possible to use the manual Enovation Mail Viewer triggers. Besides that, recipients of secure emails - who aren't part of the Enovation Mail Community - receive 2FA access to the secure Enovation Mail Viewer. In this Viewer, the recipient can read, reply, forward, and download the message and attachment(s).
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
The Enovation Mail Viewer interface and functionality have been developed and tested in cooperation with customers and their end-users. The WCAG accessibility standards have been tested in a formal audit executed by an external certifying body for the secure email regulation in the Netherlands: https://www.nen.nl/en/nta-7516-2019-nl-254878.
What users can and can't do using the API
Providers of healthcare information systems, other software applications or portals can make use of the following interface options of Enovation Mail: SMTP, IMAP or POP3. It is also possible to create an Enovation Mail Address book interface in the following ways: API, files, LDAP or manually. For these interfaces technical documentation is available and where applicable how to tune the interface to your specific needs.
API documentation
API documentation formats
API sandbox or test environment
Customisation available


Independence of resources
The Enovation Mail service is hosted on our scalable infrastructure and is continuously monitored to ensure the best user experience.

When the customer has linked its own mail server to the Enovation Mail server the performance of the own mail server is under control of the organization itself.


Service usage metrics
Metrics types
Specific service usage metrics can be decided upon in the Service Level Agreement.
Reporting types
Regular reports


Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
European Economic Area (EEA)
User control over data storage and processing locations
Datacentre security standards
Managed by a third party
Penetration testing frequency
Less than once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
See description 'End-of-contract data extraction'.
Users of the secure Enovation Mail Viewer can download the email and/or the attachment(s) from the Viewer and store them in their own environment. The download of the email will be in PDF-format. The download of the attachments will be in their original format and can be done in a ZIP-file or as separate files.
Data export formats
Other data export formats
  • PDF-format
  • ZIP-file
  • Original format of the attachments/files
Data import formats
Other data import formats
Enovation Mail doesn't support sending attachments with unsafe extensions.

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
As stated in the product related Terms and Conditions the availability of Enovation Mail is 98% measured during the course of a calendar quarter.
Approach to resilience
This information will be made available on request.
Outage reporting
Through our online service page which indicates outage and scheduled maintenance: https://enovationgroup.com/nl/service-support/

Identity and authentication

User authentication needed
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
Other user authentication
Single Sign On (SAML2.0 or OpenID)
Access restrictions in management interfaces and support channels
When processing personal data, only selected employees within Enovation are able to access personal data. These employees are limited to technical administrators of Enovation Mail and then only on a "need to have" and "need to know" basis.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
You control when users can access audit information
How long user audit data is stored for
Between 1 month and 6 months
Access to supplier activity audit information
You control when users can access audit information
How long supplier audit data is stored for
Between 1 month and 6 months
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
Who accredited the ISO/IEC 27001
ISO/IEC 27001 accreditation date
What the ISO/IEC 27001 doesn’t cover
Enovation Mail services are covered by our ISO certification.
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Cyber essentials
Cyber essentials plus
Other security certifications
Any other security certifications
  • ISO 9001
  • ISO 27001
  • ISO 27799
  • NEN 7510
  • NTA 7516

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
Information security policies and processes
All knowledge and processes are being documented in a central knowledge base: Information Security Management System (ISMS). The Security Office organise on a yearly basis several workshops to be sure important subjects are clearly explained and ensure up-to-date knowledge. Every department also has at least one member of an internal task force to guard the compliance of the security policies in place. Enovation is accredited for the Data Security and Protection Toolkit (DSPT) and also for Cyber Essentials.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
For change management Enovation manages five types of changes:
1. Standard changes
2. Normal changes
3. Internal changes
4. Emergency changes
5. Release/deploy changes.
Changes can start from a customer and/or an internal Enovation request and are handled within the Clientele ITSM application. Templates are being used for the process itself and the way of processing. Release/deploy changes are handled within the Atlassian's Jira application, including a security risk assessment as described in the ISMS of Enovation. The management of these changes is executed by the Service Management department. Development and Product Management can be involved as well.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Enovation makes use of the ISO 31000 definition of risk analysis. A risk is defined as: probability factor x damage factor which can result in five different CVSS scores. The PDCA Cycle of Deming for continuously risk assessment in Atlassian's Jira is being used. In the Change Management process for deployments all steps are described in full details. A specific procedure is in place for priority 1 incidents including a RCA. A decision log is in place for the ISMS and the PDCA cycle. The Enovation Security Office and our partner Northwave are examples of our sources for potential threats.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
For Enovation Mail checks are implemented to check the availability of the servers. There is logging available to trace real-time messaging: for Relay messages (up to 48 hours) and for Viewer messages. The audit processes consist of internal and external audits, including 3-year ISO and NEN Audits. As described in Article 8 of the Enovation Mail Terms & Conditions: "The Response Time amounts to a maximum of 4 (four) Office Hours after the Incident has been reported. The Vendor will keep the Client informed of the progress of resolving the Incident."
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Information Security Incident Management is based on the ISO 27002, ISO 27799 and NEN 7510 standards. Incident Management covers day-to-day standard procedures to control and resolve incidents causing a negative disturbance of our IT services and systems. The procedure is based on ITIL procedures. Users report incidents to the Service & Support department of Enovation. Incidents will be routed to the applicable department for follow-up. Maintenance windows and disruptions are reported via: https://enovationgroup.com/nl/service-support/. The Enovation Support Portal offers customers the opportunity to register incidents themselves and to have insight in the status or their reported incidents.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks

Social Value

Fighting climate change

Fighting climate change

Enovation offers a mobility plan in which only electric lease cars are supported, a bicycle scheme is offered and, as an alternative to a lease car, the option of a mobility allowance is available.
Covid-19 recovery

Covid-19 recovery

During the Covid-19 pandemic, there was a lot of extra demand for digital messaging in the context of the Covid-19 tests and the Covid-19 vaccinations. Enovation Mail was able to play a key role in this process - and still does - by delivering all Covid-19 positive test results and all Covid-19 vaccinations in a digital and secure way to all general practitioners in the Netherlands.
Tackling economic inequality

Tackling economic inequality

Already for many years Enovation is facilitating work experience for trainees and graduates.
Equal opportunity

Equal opportunity

Scholarships are organised, giving people from disadvantaged groups the opportunity to work at Enovation.


Enovation offers, among other things, a voluntary 'Stop Smoking' course, a table football game for relaxation, a home office arrangement and a chair massage option.


£2,640 a licence a year
Discount for educational organisations
Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Liam.Canham@enovationgroup.com. Tell them what format you need. It will help if you say what assistive technology you use.