QUORI LIMITED

Operational Intelligence System

Quori is an operational intelligence system, powered by AI. It acts as a holistic intelligence and situational awareness system, while predicting areas of highest risk at least 24 hours in the future. Quori supports organisations working in development, security, intelligence, and the protection of critical resources and infrastructure.

Features

• real-time reporting
• intelligence fusion
• predictive analytics
• multiple source reporting
• live tracking

Benefits

• carry out intelligence fusion
• maintain situational awareness
• generate predictive analytics
• manage resources more effectively
• organise information in an auditable manner

£150,000.00 a unit a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at marta@quori.io. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

314287080501858

Contact

Marta Tufa
+4402030360916
marta@quori.io

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Mobile app limited to iOS and Android device. No restrictions on web application
• System requirements:
  • Web browser
  • Mobile devices

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Response times are within 6, 12 or 24 hours depending on the operational criticality of the issue.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: We use a third party support tool which has carried out this testing.
• Onsite support: Yes, at extra cost
• Support levels: Telephone response to faults after reporting. Telephone support should be available during normal working hours - Within 1 hour; ; Response to fault (online) if telephone response does not address issue - Within 8 hours; ; Full fault rectification - Within 24 hours
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Following a client consultation where the specific requirements are identified, training can be conducted on the site, either remotely or in person
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: At the end of the contract, we can provide the data in line with the customer requirements
• End-of-contract process: At the end of the contract, all licences are deactivated and data provided to the client if requested, and removed from our systems.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: There is a separate mobile application for use on mobile devices
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: Yes
• What users can and can't do using the API: API services can be requested to cater for specific requirements
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: The system is customised to all clients requirements, with options available, but not limited to: report formats, tags, metrics, notification lists and templates; ; Custom modules can also be requested and implemented depending on client requirements

Scaling

• Independence of resources: The API servers are elastically scaled based on demand thresholds, with warm pool usage for improved response. Servers are split across multiple locations within the UK.

Analytics

• Service usage metrics: Yes
• Metrics types: These can be provided dependent in client requirements
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: We can, upon request, provide exports of the client data depending on requirements
• Data export formats:
  • CSV
  • Other
• Other data export formats: JSON
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: Where possible within the system, internet is not exposed to the internet, and is moved internally

Availability and resilience

• Guaranteed availability: Quori aims to provide a 99%+ uptime for all services. Penalties can be negotiated on a case by case basis.
• Approach to resilience: This information is available on request
• Outage reporting: We report any outages both through email as well as contacting key personnel directly.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Users are authenticated and this authentication used both in the front-end and back-end to verify access to management tools.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: The full ISMS is available upon request.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Quori has a Change Management Policy, which is available upon request. Changes are automatically scanned for potential security impacts and any findings addressed.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Quori has a Vulnerability Management policy which is available upon request. Our software is scanned for potential threats automatically using automated services such as Snyk, with all potential threats being rectified within 96 hours.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Quori has an ISMS that is available upon request. All data is monitored by anomaly detection services that alert us to anomalous activity.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Quori has an Incident Management Policy that is available on request.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality

  Fighting climate change

  Quori works on a cloud-based system up to five times more energy efficient than the median enterprise data centres in Europe and 3.6 times more efficient than those in the US. In the UK, the data centres we use are powered by 95% renewable energy. The system can generally be used with existing hardware. This not only serves to protect critical resources, but also helps to increase the capacity (but lower the environmental impact) of our clients by dramatically reducing the amount of e-waste involved in the use of our services.; ; Quori aims to minimise the environmental impact of our products and services, and to help our clients to do the same.The ease of Quori adoption has enabled localised data collection and auditing that would have previously involved long distance travel or the use of external resources. Quori has helped a government partner organisation achieve a 50% reduction in man-hours spent on reporting, email, and data collection tasks, while up-skilling staff.

  Tackling economic inequality

  Quori has helped our users digitalise in a way that is quick and easy, and to gradually build their skills so that they continuously develop, own, and make best use of their data, creating space for them to create future innovation.; ; The system has been developed provide a faster and more sustainable path to digitalisation by enabling users to participate in a level of data collection, analytics, and AI normally only accessible in high-skilled and technologically advanced positions.

Pricing

• Price: £150,000.00 a unit a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: A trial version can be provided for up to 14-days. This includes up to two platform licenses and five mobile application licenses, on a non-customised version of the platform. Predictions and analytics may available subject to the data available.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at marta@quori.io. Tell them what format you need. It will help if you say what assistive technology you use.