Fujitsu Services Limited

SD-WAN

Fujitsu’s SD-WAN, a full service able to run over any network provider’s infrastructure supporting a number of vendor offerings. May be deployed on traditional hardware and white box Universal CPE (uCPE). For uCPE option it can be combined with additional security, network functions and applications.

Features

• Full service managed SD-WAN suitable for any network
• Supports a range of SD-WAN vendors
• Choice of either traditional hardware or universal CPE (uCPE)
• An extensible catalogue of additional VNFs and applications for uCPE
• Fujitsu project, design and implementation services available
• 24x7 support. Monitoring, incident management and break-fix
• Single pane of glass management with dashboards and reporting
• Modular service options. Underlay management and SDWAN optimisation
• Options for advanced security services and migration to SASE
• Managed network service to source and operate the underlay network

Benefits

• Network independent helping maximise network savings of SD-WAN
• Expertise in many deployments: retail, government and corporate
• Consultancy service selects the best SD-WAN for your network
• Fujitsu experts can turn performance data into real business benefits
• Expertise in broadband and how to run SD-WAN over it
• Universal CPE means low cost of change and maximum flexibility
• Fujitsu’s uCPE helps you diagnose and fix problem sites remotely
• Strong security team to identify and mitigate threats

£50 an instance a month

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at government.frameworks@fujitsu.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

314595000677705

Contact

Sam Skinner
07867829234
government.frameworks@fujitsu.com

Planning

• Planning service: Yes
• How the planning service works: We develop a proof of concept or target state architecture by defining architecture principles, application portfolio and roadmap, services framework, vision and service levels. We can help you integrate new network technologies and simplify large, complex multi-site and cloud environments.
• Planning service works with specific services: No

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We work with customers to evaluate, choose, design, implement and manage the right SD-WAN technology solution for your business, enabling you to optimise your operations for better agility and cloud application performance for users and customers.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: The approach to SD-WAN begins with an advisory and professional services team. We work with customers to evaluate, choose, design, implement and manage the right SD-WAN technology solution for your business. The success criteria for this specific activity will ensure testing is completed through strategic pilot sites and template testing of the SD-WAN technology. This will enable optimisation for better agility and application performance for end users and customers.

Security testing

• Security services: Yes
• Security services type: Security incident management

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Buyer hosting or software
• How the support service works: Fujitsu's Managed Edge Compute service is supported by an operational centre on a 24x7 basis. This include break-fix support up to and including hardware replacement and installation services. This is provided according to the Service Level Agreement purchased by the buyer.

Service scope

• Service constraints: The buyer is required to have an existing ITSM toolset that must be integrated with Fujitsu's ITSM as part of the project startup. The buyer is required to provide limited Internet access for Edge Compute platforms at a site.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Each incident has a severity and is assigned a priority, this combined with the Service Level Agreement purchase by the buyer will determine response time, which can very from minutes to days.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: The SD-WAN service has a number of different support levels depending on customer preference. In addition individual customer sites will have an agreed SLA according to customer need and any geographical limitations. Higher levels of support available include a technical expert to provide proactive analysis of SD-WAN performance and recommendations for optimum network Quality of Experience. The SLAs and support levels are defined as part of the solution design. Fujitsu support includes support engineers as required to resolve any fault that falls within the SD-WAN domain.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Bureau Veritas
• ISO/IEC 27001 accreditation date: 06/01/2022
• What the ISO/IEC 27001 doesn’t cover: Buyer site infrastructure is not covered by the certification. Some low cost service delivery locations for Operations Centres are excluded, the exact service delivery locations used are defined as part of the solution design as required by the buyer.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Fujitsu operates a Dual Delivery approach to Social Value (SV). Our Responsible Business Programme, developed on the principles of the Public Sector (SV Act 2013) delivers our corporate employee and community programme. Running parallel to the corporate programme, we deliver bespoke client-facing SV programmes within each call off contract. Programmes are fully aligned to the requirements of PPN06/20. Using our co-creation process, we undertake both local and national initiatives, jointly developed with clients and partners, that ensure Economic, Social and Environmental benefit to communities.

  Covid-19 recovery

  Fujitsu operates a Dual Delivery approach to Social Value (SV). Our Responsible Business Programme, developed on the principles of the Public Sector (SV Act 2013) delivers our corporate employee and community programme. Running parallel to the corporate programme, we deliver bespoke client-facing SV programmes within each call off contract. Programmes are fully aligned to the requirements of PPN06/20. Using our co-creation process, we undertake both local and national initiatives, jointly developed with clients and partners, that ensure Economic, Social and Environmental benefit to communities.

  Tackling economic inequality

  Fujitsu operates a Dual Delivery approach to Social Value (SV). Our Responsible Business Programme, developed on the principles of the Public Sector (SV Act 2013) delivers our corporate employee and community programme. Running parallel to the corporate programme, we deliver bespoke client-facing SV programmes within each call off contract. Programmes are fully aligned to the requirements of PPN06/20. Using our co-creation process, we undertake both local and national initiatives, jointly developed with clients and partners, that ensure Economic, Social and Environmental benefit to communities.

  Equal opportunity

  Fujitsu operates a Dual Delivery approach to Social Value (SV). Our Responsible Business Programme, developed on the principles of the Public Sector (SV Act 2013) delivers our corporate employee and community programme. Running parallel to the corporate programme, we deliver bespoke client-facing SV programmes within each call off contract. Programmes are fully aligned to the requirements of PPN06/20. Using our co-creation process, we undertake both local and national initiatives, jointly developed with clients and partners, that ensure Economic, Social and Environmental benefit to communities.

  Wellbeing

  Fujitsu operates a Dual Delivery approach to Social Value (SV). Our Responsible Business Programme, developed on the principles of the Public Sector (SV Act 2013) delivers our corporate employee and community programme. Running parallel to the corporate programme, we deliver bespoke client-facing SV programmes within each call off contract. Programmes are fully aligned to the requirements of PPN06/20. Using our co-creation process, we undertake both local and national initiatives, jointly developed with clients and partners, that ensure Economic, Social and Environmental benefit to communities.

Pricing

• Price: £50 an instance a month
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at government.frameworks@fujitsu.com. Tell them what format you need. It will help if you say what assistive technology you use.