ERNST & YOUNG LLP

Cloud eDiscovery Hosting Services

EY offers data collection, processing, hosting and search capabilities via a robust cloud-based document review platform, covering the eDiscovery lifecycle. Our experience, combined with generative AI technology, ensures efficient handling of complex legal challenges and investigations.

Features

• High-speed data processing: Handling large data volumes leveraging cloud infrastructure
• User-friendly interface: Intuitive design for easy navigation
• Customisable workflows: Tailored processes to fit specific needs
• Real-time collaboration tools: Enhances teamwork during reviews
• Robust security measures: Protects data integrity and confidentiality
• Detailed reporting capabilities: Comprehensive insights for informed decisions
• Integration with existing systems: Connectivity with various tools and platforms
• Remote access for users: Secure access from anywhere, anytime
• Support for various data formats: Handles diverse data types efficiently

Benefits

• Secure high-speed cloud collections: Secure, efficient data gathering
• Efficient data upload and ingestion: Streamlined, custom workflows
• Scalable for large-scale reviews: Supports numerous simultaneous users
• Automated extraction and processing: Streamlined data handling for efficiency
• AI-assisted review: Enhances accuracy and accelerates reviews leveraging generative AI
• Secure remote access with two-factor authentication: Protects sensitive data access
• Comprehensive case management: Effective oversight of eDiscovery activities
• Hosting on document review platform: Flexibility with leading eDiscovery technologies
• Advanced analytics and visualisation tools: Insightful data analysis and reporting
• Timely reporting and insights: Keeps stakeholders informed throughout

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at eytenders@uk.ey.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

314660086942977

Contact

EY Tenders
+44 (0) 20 7951 2000
eytenders@uk.ey.com

About your service

• Service categories:

  Applications

  Content workflow and management

  • EDiscovery and forensics
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: EY is a regulated provider of audit services, therefore certain services we offer may be restricted by our independence rules. EY may not be able to provide services in the event of conflict with regulatory provisions. We will work with you during the proposal stage to identify potential conflicts.; ; For all AI solutions, the Large Language Models used can sometimes hallucinate. EY offers comprehensive risk and governance services to mitigate risk and minimize inaccuracies, with human review always recommended before AI results are used in decision making.
• System requirements:
  • Latest release of Chrome, Firefox, Safari or Edge browser
  • Document Review Platform is not supported on mobile browsers
  • Document Review Platform is not supported on Linux-based/Chromebook devices

User support

• Email or online ticketing support: Yes
• Support response times: Support levels agreed within the engagement contract.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Support levels to be agreed within the engagement contract.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We help users start using our eDiscovery service through a structured onboarding process:; ; - Initial Meetings: Discuss and agree on project requirements, including timelines, workflow designs, and security arrangements.; - Scoping Call: Assess data sources, sizes, and specific case requirements, such as data deduplication, search criteria (dates, terms, key individuals), and analytics such as email threading and AI technology requirements.; - Collaboration: Work closely with your team to identify existing skills and determine the appropriate level of training needed.; - Training Sessions: Organise tailored training sessions online (or in person) supported by documentation, using your data within the document review platform.; - Hands-On Experience: Provide practical experience with real data and workflows to ensure a smooth transition and effective use of our eDiscovery solutions.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Users can extract their data at the end of the contract through several options:; ; - Full Data Export: Export all project data, including source data and Relativity data onto an encrypted hard drive.; - Cold-Storage Solution: Keep the project accessible for a limited time after closure with a cold-storage option, allowing for quicker access at reduced hosting fees in Relativity.; - Data Deletion: Permanently delete all data from our systems. Once deleted, the process is irreversible.
• End-of-contract process: At the end of the contract, the following occurs:; ; - Engagement Agreement: Details regarding the conclusion of the contract will be outlined in the engagement agreement, including options and associated costs.; - Data Retention: Discuss options for retaining data, ensuring compliance with any legal or regulatory requirements.; - Data Packaging: Prepare and package data for the client, ensuring it is delivered in a secure and accessible format.; - Additional Options: Other options can be discussed based on specific requirements and the underlying commercial agreement.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Documentation available on request.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Document review platform accessed via a web browser.
• Accessibility standards: None or don’t know
• Description of accessibility: Details can be provided on request.
• Accessibility testing: Details can be provided on request.
• API: No
• Customisation available: Yes
• Description of customisation: Users can customise our eDiscovery service in several ways:; ; - Granular Permission-level Access: Restrict access to areas of the platform on a reviewer level.; - Flexible Workflow Designs: Tailor workflows to fit unique project requirements, including data processing and review workflows.; - Search Criteria and Filters: Set specific search terms, date ranges, and key individuals for targeted data retrieval.; - Custom Tagging and Categorisation: Organise and prioritise documents effectively through personalised tagging options.; - Personalised Dashboards and Reports: Create custom dashboards and reports to monitor project progress and gain insights into reviewed data.; - Collaborative Approach: Our team works closely with yours to ensure customisations enhance your experience and meet project goals.

Scaling

• Independence of resources: We offer a scalable document review platform. It is designed to maintain performance during peak usage by dynamically increasing capacity and adapting its server infrastructure. As it utilises Microsoft Azure's cloud-based architecture, the platform can handle many simultaneous users without compromising performance. Regular updates maintain speed and security, providing a reliable experience for all users. This robust infrastructure allows your team to work efficiently, regardless of the number of concurrent users accessing the service.

Analytics

• Service usage metrics: Yes
• Metrics types: We offer custom, tailored reports to meet your specific needs. Our service metrics can encompass the entire workspace or focus on particular workflows, depending on your requirements. These reports provide insights into key performance indicators, user activity, and project progress, helping your team make informed decisions. We ensure that the metrics are relevant and actionable, allowing you to track efficiency and effectiveness throughout the eDiscovery process. We deliver the information you need to optimise your workflows and achieve your project goals.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Relativity (RelativityOne)

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Data exports or formal productions can be provided via:; ; - sFTP service; - Encrypted physical media; - Web interface in Excel format; - Bespoke formats upon request
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Concordance DAT file (legal export)
  • Excel
  • PDF
  • Bespoke (based on agreement)
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Concordance DAT file (legal export)
  • Standard user files such as PDF, PST, DOC, etc.
  • Media formats such as MP3, MP4, WAV, etc.
  • Bespoke (based on agreement)

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Details available on request.
• Approach to resilience: Details available on request with specific requirements established between buyer and supplier.
• Outage reporting: Outages reported via email alerts.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Details available on request.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: ISO/IEC 27001
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Configuration and change management processes available on request.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Details available on request.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Details available on request.
• Incident management type: Supplier-defined controls
• Incident management approach: Details available on request.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: Tuesday 28 March 2023
• What the ISO/IEC 27001 doesn’t cover: Covers ISMS that covers systems, assets and processes related to all client data that is stored, processed and transferred to EY
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: BSI
• ISO 9001 accreditation date: Friday 13 October 2023
• What the ISO 9001 doesn’t cover: Covers Facilities Management activities at EY UK offices
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 34a30969-df95-41bd-806c-23bd6bc79e05
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 756f2a85-2b14-4347-8230-35a941505f62
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at eytenders@uk.ey.com. Tell them what format you need. It will help if you say what assistive technology you use.