Corporate Project Solutions

Managed Service Provider (MSP)

Our Managed Service Provider (MSP) services offer comprehensive IT support and management, tailored to your organisation's needs. We ensure your IT infrastructure is optimised, secure, and up-to-date, allowing you to focus on business growth. Benefit from our proactive monitoring, maintenance, and expert technical support to enhance your operational efficiency.

Features

• Cloud target operating model design for delivery managed service provider
• Design of service management model including SIAM / ITIL integration
• Development and review of high-level designs e.g. for cloud environments
• Enhance build and automation of cloud services and secure access
• Mature and develop automated testing processes and tools
• Design and develop customer requirements for working with managed services
• Transition management to support customer migration (technical and processes)
• Agile project support and coordination of teams
• Business case and benefits realisation for delivery managed services
• Manage organisational learning and knowledge transfer for sustaining service

Benefits

• Consultants embedded into your organisation to deliver end-to-end service management
• Technical skills including DevOps, cloud-hosting design, development, automation and security
• Service management skills, including process development, service-desk setup and integration
• Customer management skills, communication, stakeholder management and requirement gathering
• Project delivery expertise, including project management, benefits tracking and support
• Agile experts, inc. coordinating and running project teams
• Delivery of client outcomes with knowledge transfer into your organisation
• Team that integrates and collaborates fully with you
• Provision of security and SOC management; security cleared consultants

£1,500 a unit a month

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@cps.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

315127368540935

Contact

Sales Administration
01628 321321
sales@cps.co.uk

Planning

• Planning service: Yes
• How the planning service works: CPS' team of MSP, technical and planning consultants, certs include the Association of Project Management (APM), PRINCE2, and Prosci; are experts in supporting all aspects of digital delivery, including cloud hosting and software services. Leveraging their extensive experience of Microsoft 365, Dynamics 365, Azure, AWS and Google Cloud, they use planning tools and technique to ensure robust planning and successful outcomes for your cloud hosting migrations. For more detailed information or to discuss how we can assist with your cloud project, please see our service description and contact CPS using the contact details provided.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: CPS is a ProSci® Business Change Consultancy. We know the importance of change in driving successful user adoption. Our training programs are designed to accommodate various learning styles, ensuring all users achieve proficiency. This can include one or more of the following, aligned to your ways of working: On-Site Training: We deliver tailored, interactive sessions at your location, catering to different user groups. This direct engagement allows for immediate feedback and hands-on learning. Remote Training: Through webinars and virtual classrooms, we offer flexible training options for remote participants. These sessions are comprehensive, ensuring that users who cannot attend in person receive the same level of instruction. Train-the-Trainer: This approach empowers select internal team members to become expert users who can then train others within the organization. It's a cost-effective way to sustain ongoing learning and support. Floor Walking: Post-training, our experts 'walk the floor' of your offices, providing real-time help and guidance, addressing any immediate questions or difficulties users might encounter as they begin to use the new system. Remote Post-Training Support: After the initial training period, we offer continued support remotely, helping to resolve subsequent queries or issues and ensuring users remain competent and confident.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: When assisting you with the transition to cloud services or migrating between cloud platforms, the focus on Adoption and Change Management (ACM) is crucial to ensure a smooth and effective move. Initially, we engage with stakeholders to understand their specific needs, objectives, and concerns, tailoring the migration strategy to align with your business goals. This involves detailed planning sessions where we map out the migration process, emphasising minimal disruption to operations and ensuring data integrity. A vital part of the ACM process is comprehensive training and support, designed to familiarise users with the new cloud environment. This includes hands-on workshops, easy-to-follow guides, and ongoing support channels, enabling users to leverage the full potential of cloud technology confidently. We prioritise clear, consistent communication throughout the migration journey, providing regular updates and being responsive to feedback and concerns. This ensures that all team members are on board, understand the benefits, and can adapt to changes seamlessly. Moreover, we implement feedback loops to capture user experiences and address any issues promptly, fostering a culture of continuous improvement. By emphasising user adoption and efficient change management, we facilitate a smoother transition, ensuring that you can quickly realise the cloud's benefits.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: In the context of Adoption and Change Management (ACM), Quality Assurance (QA) and Performance Testing are pivotal for ensuring that new cloud solutions meet organisational standards and user expectations. These processes are integral to your adoption strategy, providing a structured approach to identify potential issues and optimise system performance before full-scale implementation. The QA phase focuses on verifying the cloud solution aligns with predefined requirements and standards, ensuring it is reliable, secure, and user-friendly. This involves rigorous testing of functionalities, security protocols, and integration with existing systems. Involving end-users in the testing process, organisations can gather valuable feedback on usability, facilitating a user-centred design approach that enhances satisfaction and adoption rates. Performance testing assesses the solution's efficiency, scalability, and stability under various conditions. This ensures the system can handle peak loads and integrates smoothly with your IT ecosystem, preventing potential performance bottlenecks that could affect user productivity and confidence in the solution. Throughout the ACM process, continuous communication and training are essential to prepare users for the transition, addressing concerns and building competency in the new environment. By integrating QA and performance testing into the change management strategy, organisations can foster a culture of excellence, and a seamless transition.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security incident management
  • Security audit services

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: CPS has a Managed Service (MSP) offering with a dedicated UK-based support team. CPS can offer remote and/or onsite tactical support through to full outsourced managed service. CPS adheres to defined support SLAs based on issue severity and priority. For all customer queries, CPS provides an initial response time of under 1 hr for questions received within Standard Business Hours. Weekend questions (Priority One only) and normal SLA's apply. As standard, all CPS customers are assigned a dedicated Account Manager who will also be on hand to support and address customer queries with no charge.

Service scope

• Service constraints: NA

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: CPS has a Managed Service (MSP) offering with a dedicated UK-based support team. CPS can offer remote and/or onsite tactical support through to full outsourced managed service. CPS adheres to defined support SLAs based on issue severity and priority. For all customer queries, CPS provides an initial response time of under 1 hr for questions received within Standard Business Hours. Weekend questions (Priority One only) and normal SLA's apply. As standard, all CPS customers are assigned a dedicated Account Manager who will also be on hand to support and address customer queries with no charge.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 A
• Web chat accessibility testing: Microsoft Teams
• Support levels: CPS offer two levels of support: Level 1 - Reactive Support - Something goes wrong and the customer calls or emails for help. Level 2 - Managed Service - We monitor the environment and carry out proactive maintenance of the solution. A dedicated Managed Service team runs Managed Services. As part of this service CPS assign a Cloud Support Engineer. Level 1 and Level 2 have Technical Account Managers assigned as standard.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Citation ISO Certification
• ISO/IEC 27001 accreditation date: 21/01/2023
• What the ISO/IEC 27001 doesn’t cover: NA
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: Microsoft Solutions Partner | Security

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  At CPS, we take our environmental impact seriously. We are measuring and reducing our carbon emissions and have set a progressive target to reduce emissions 50% by 2030 and achieve Net Zero by 2050. This involves the continuation of various measures and activities, already being implemented and embraced by our people, for example: the continued maintenance of our ISO:14001 accreditation, meetings via Microsoft Teams, a “Think Local” approach to sourcing quality suppliers, the implementation of an electric vehicle scheme and cycle to work programme, and maintaining a paperless office. Moving forward, our commitment to reduced carbon emissions will continue to grow with the implementation of further measures such as: the introduction of a Sustainable Travel Policy to support employee behavioural change to business travel, commuting and parking, introducing a remote working policy alongside the reduction of office space to encourage remote working and reduce travel to office, and the roll out of carbon training to all our colleagues.

  Covid-19 recovery

  As CPS navigates the post-pandemic era, we remain committed to bolstering the UK's economic revival and ensuring the well-being of our employees. Our procurement strategy prioritises UK-based suppliers, circulating capital within the local economy. To accommodate the new normal, we've reimagined our workspace design, focusing on flexible environments that foster collaboration and innovation while ensuring safety. We've enhanced our mental health support programs, acknowledging the profound impact COVID-19 has had on mental well-being. Additionally, our professional development initiatives have been recalibrated to equip our workforce with the skills necessary for a digital-first economy, thereby ensuring their growth and adaptability. By implementing remote working options, we are sustaining productivity and contributing to reducing commuter congestion, supporting a greener economy. Our approach is holistic – we are enhancing our business operations and nurturing our workforce to be stronger, resilient, and future-ready.

  Tackling economic inequality

  CPS champions economic equality by considering local employment alongside UK wide recruitment, helping communities in our local areas, while fostering equitable growth. Our apprenticeship schemes unlock career opportunities, offering hands-on experience that cultivates skilled professionals across diverse socio-economic backgrounds. Alongside this, our graduate programmes are designed to nurture emerging talent, providing the essential tools for success in a dynamic marketplace. These initiatives stand at the core of our commitment to inclusivity, propelling opportunity and progression as shared values within our society. Through these efforts, CPS asserts its role as a responsible corporate citizen, actively shaping a more equitable and balanced economy.

  Equal opportunity

  CPS steadfastly upholds an inclusive work environment, endorsing equal opportunity and safeguarding against all forms of unlawful discrimination — whether based on ethnicity, gender, pregnancy, marital status, gender identity, disability, faith, age, or sexual orientation. Our policy is designed to dismantle any prejudiced practices, fostering an ethos where diversity is not only respected but is integral to our collective success. Our aim extends beyond our internal operations to ensure equitable access to our services and products for all clients and customers, affirming our belief in respect and dignity for every individual we engage with. In alignment with our Data Protection Policy, we manage all personal data with the utmost integrity. The goals of this policy are clear: to eradicate discrimination, ensuring compliance with the Equality Act 2010. We are committed to fair practices in all HR processes, from hiring to promotion, and from professional development to compensation. Decisions are based solely on individual ability, achievements, expertise, and efficiency. This commitment reflects our ongoing dedication to meritocracy and the fair treatment of all employees and stakeholders in line with the most current UK government guidelines.

  Wellbeing

  CPS is at the forefront of championing the health and wellbeing of our team, underscoring the significance of both physical and mental health across all levels of our operations. Our commitment to fostering a positive workplace culture is evident in our modern, flexible working strategies. These include: - Hybrid working models, which empower our employees to deliver exceptional results from any location within the UK, harnessing the benefits of both office-based and remote working to enhance productivity and work-life balance. - The implementation of a 9-day working fortnight, offering our staff a well-deserved break every second Friday, ensuring rest and recuperation which is integral to sustained performance and employee satisfaction. - Comprehensive healthcare provisions that encompass mental health support, reflecting our recognition of the importance of holistic health for our staff's overall wellbeing. These measures are part of our continuous effort to adapt to the evolving work landscape, reinforcing our dedication to the prosperity and resilience of our employees and, by extension, the organisations we serve.

Pricing

• Price: £1,500 a unit a month
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@cps.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.