QUADRIS LIMITED

Fortinet Fortigate Managed Firewall Service

Quadris offer the Fortinet flagship enterprise firewall platform, FortiGate, as a fully managed firewall solution, it is available in a wide range of sizes and form factors to fit any environment. Quadris offers 24x7x365 support, deployment-flexibility, predictable costs. Quadris provides firewall configuration, administration, monitoring, report generation, support, and on-site installation.

Features

• Firewall, VPN , Anti-Virus, Intrusion Prevention, Web Filtering and Anti-Spam
• Manufacturer Vendor Management, including support, maintenance, updates and notices
• Incident Prioritisation, Incident activity tracking and automated electronic updates
• Application control – recognises applications based on behaviour
• Firewall Configuration Changes following defined change models
• FortiGuard AI/ML-powered IPS provides near-real-time intelligence
• Industry leading SSL-Inspection throughput
• Centralised Policy Management of Firewalls
• Detection of Call Home communication and reporting for Crypto Ransomware
• 24x7 Monitoring through a UK-based Security Operations Centre (SOC)

Benefits

• Multiple layers of security
• Choice of AV engine balances performance and provides security options
• Provides the ability to enforce VoIP security on your network
• Efficient consolidated security, traffic optimisation and VPN technologies
• Full visibility and control of your application traffic
• Flexible, granular, easy to manage Web-filtering with customised reports
• Security consolidation, reduce physical and carbon footprint of your infrastructure
• Lower total cost of ownership from consolidated fully managed solution
• Intrusion prevention rules detect and block known and zero-day threats
• Qualified Fortinet engineers and 24 x 7 support on hand

£39.78 a unit a month

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@quadris.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

315461210523430

Contact

Mark Charity
01615374980
gcloud@quadris.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: None
• System requirements:
  • Internet Connectivity
  • Virtual or Physical Networks

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: 07:00 - 18:00 Weekdays excluding Bank Holidays and 24x7 cover if the client has the out of hours support add-on. 1 to 4 hour response dependent on priority call, Priority 1 - (30 mins), Priority 2 - (1 hour), Priority 3 - (4 hours).
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We offer implementation support and transition from existing security solutions to Fortinet. This service can be scheduled 24 x 7 x 365 to accommodate a full range of customer operating hours.; See our pricing details for the support cost breakdown.; 07:00 - 18:00 Weekdays excluding Bank Holidays is based on our standard daily rate or included in the agreed support contract. Evenings and weekends is chargeable at the higher out of hours rates.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Firstly, Quadris would need an initial meeting with the client to determine and capture their requirements, and to complete an onboarding document. Using this information Quadris would help design a bespoke solution using the FortiGate product suite to determine the correctly sized appliances, software and licenses, and the best location for these, we also need to assess the current bandwidth links to make sure they are sufficient for achieving the customers requirements. Once the solution has been signed off by the customer, Quadris will initiate a post sales project implementation process. This would involve all of the relevant stakeholders from both Quadris and the customer. During this project phase, all roles, responsibilities, training requirements, documentation and service transition processes will be actioned. The end users will be given access to the Quadris customer portal for logging service requests and trained in its use before the service goes live.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: Any physical or virtual appliance is transferred over to the customer at the of the contract. Logs, configuration data, backups, documentation stored by Quadris will be either be handed over to the customer or destroyed in a secure way.
• End-of-contract process: The customer will own the firewall devices at the end of the contract. Quadris will remove the monitoring, centralised deployment and analysing software as part of the decommissioning process which is free of any charges. As well as transferring over any data or documentation relating to this service stored by Quadris, also without any additional costs. If the customer wishes to purchase extended FortiGate software and hardware maintenance in order to keep the equipment in service then this would be chargeable and costs will vary at the time. Quadris support will also cease at the end of the contract and any additional work not mentioned above after this will be chargeable at the daily rate at that given point in time.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: There are no feature differences between the mobile and desktop experience.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: Web based control panel for deployment management and service configuration. The portal also provides extensive reporting and usage data.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: This is provided by the third party vendor
• API: Yes
• What users can and can't do using the API: The Fortinet Security Fabric APIs enable automated operations through dynamic sharing of local and global threat intelligence across security components, which can use that information to orchestrate a coordinated, rapid threat response to stop cyberthreats anywhere along the attack chain. The Security Fabric enables the development and delivery of comprehensive, end-to-end security solutions that can dynamically adapt to the evolving network architecture as well as the changing threat landscape. API Categories include, management, cloud, SDN orchestration, endpoint and IoT, Virtualisation, SIEM, vulnerability management, network and security operations.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: There is an initial scoping exercise to make sure the correct service is provided at the start of the contract, then through ongoing monitoring and regular reviews, the performance is assessed on an ongoing basis, if the customer needs to upgrade because of increased user numbers then we can review this during the contract and adjust accordingly.

Analytics

• Service usage metrics: Yes
• Metrics types: Firewall and Interface Uptime, bandwidth usage, application usage, processor usage.; ; Report types include the following, Admin and System Events, Threat Report, Application Risk and Control, Top 20 Categories and Applications, Bandwidth and Application Top 20 Categories and Applications ,Top 20 Category and Websites, User Detailed Browsing Log, User Security Analysis, User Top 500 Websites by Session, FortiGate Performance Statistics, VPN Report, Web Usage, Hourly Website Hits, IPS Report, SaaS Application Usage.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: FortiNet

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Quadris will do the export based on the customers request, logs can be exported in either either plain text or CSV format. Reports can be exported to html, CSV or PDF.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • HTML
  • PDF
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: 99.999% Up time.
• Approach to resilience: Available on request.
• Outage reporting: Private portal status page, and email alerts.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
• Access restrictions in management interfaces and support channels: Role based application security model together with MFA service for each user. System access is controlled by these roles which are in turn applied to groups of users to control what if any management access they have
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Alcumus ISOQAR
• ISO/IEC 27001 accreditation date: 07/01/2016
• What the ISO/IEC 27001 doesn’t cover: None
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Self Certified
• PCI DSS accreditation date: 15/06/2019
• What the PCI DSS doesn’t cover: All card related activities are covered
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Quadris holds the following certifications that govern our security policies and processes: ISO27001, Cyber Essentials Plus, PCI DSS (self certified) and NHS Data Security and Protection Toolkit. Security incidents are monitored and reported in real time. Security is managed via weekly management and monthly board meetings. Policy adherence is audited internally and externally via independent third party security specialists.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Our Change Management process is designed around the ITIL standard and supported by our Change Management system. All changes are detailed by our engineers, including the assets affected, the reason for the change, proposed scheduled time, risk and risk mitigation analysis and actions including the impact of change on the backup and security systems. Detailed implementation, testing and backout plans must be defined for each change. All changes must be approved by Quadris and the customer’s CAB team or individual. All configuration changes are tracked through the same system and made available via email and our self-service portal.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We operate an internal and external vulnerability testing toolset on a weekly basis to identify vulnerabilities so they can be remediated immediately. An independent CREST, CISSP accredited security specialist conducts PEN tests of our network annually. Patch management operates in accordance with our ISO27001 certified Patching Policy to ensure all relevant devices are routinely patched against an effective schedule. We deploy a specialist patching application which automatically updates third party applications, such as Chrome, Adobe Reader etc. Zero day threats are monitored continuously via a specialist security service provider and actioned immediately.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Quadris' Cloud portal interface is protected by a hosted cloud WAF service from Imperva, proxied access from Imperva is the only access permitted. This system automatically detects attempts to use the system maliciously and blocks and alerts automatically. We also subscribe to RSS security feeds from NVD to alert on relevant software solutions used in our cloud Alerts are sent directly to our SoC with <15m response to take appropriate action.
• Incident management type: Supplier-defined controls
• Incident management approach: Quadris operates an Incident Management (IM) process for failures or degradation to services, aligned to the ITIL standard. Our IM process includes impact analysis to determine the severity of the incident which has SLA backed response times. Where the cause of an incident is not diagnosed within 30 minutes the incident is automatically escalated to our incident escalations team with senior technical expertise in the related technology. Our IM process includes steps for developing workarounds to protect customers mission critical processes, including invocation of disaster recovery services and post incident review.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Quadris has been a carbon neutral organization since the 1st of April 2020 and aims to be carbon zero by 2050. To achieve this target, we have implemented a Sustainable Development policy that commits Quadris to have a carbon reduction plan in place. As we work towards our 2050 zero carbon goal, we have from 1st April 2020 been carbon net zero (or carbon neutral) in our own operations. We’ve done this by investing in verified carbon reduction projects overseas to offset our own emissions. Our Carbon Net Zero plan is aligned to the PAS 2060 specification for detailing how to demonstrate carbon neutrality which is produced and published by the British Standards Institute (BSI). Emissions are reported and recorded in accordance with the published reporting standard for Carbon Reduction Plans and the GHG Reporting Protocol corporate standard1 and uses the appropriate Government emission conversion factors for greenhouse gas company reporting. Scope 1 and Scope 2 emissions have been reported in accordance with SECR requirements, and the required subset of Scope 3 emissions have been reported in accordance with the published reporting standard for Carbon Reduction Plans and the Corporate Value Chain (Scope 3) Standard. We set ongoing initiatives for reducing our carbon emissions each commitment period which runs in parallel to our financial year and reporting on these initiatives annually.

  Covid-19 recovery

  Quadris is committed to supporting local communities to recover from the impacts of COVID-19. At the heart of our social values and business planning is that we met and continue to meet and exceed, the ‘Good Work Plan’ recommendations (Taylor Review 2017) in advance of its publication and introduction into legislation in 2020. This includes the following COVID-19 recovery activities. Recruitment & Employment: Priority given to eligible unemployed applicants to join our workforce since 2020. Agile working offered since 2020. Above market median salaries, and a competitive value-add benefits package reviewed annually benchmarked against CIPD data. Patterning with local Community Colleges and Universities to offer employment opportunities. Apprenticeship partnering (Programme-led). Health & Well-Being: COVID education and risk assessment. Access to free health supplements and fresh fruit. Best practice line management in supporting health conditions through measures such as return to work meetings and alignment to CIPD & HSE best practices. Provision for supporting Long-COVID through flexible and agile working options. Rapid collaboration across the business to ensure employees children had access to laptops for education continuity during home schooling and beyond. Workplace conditions: Safe, open plan offices with safe working practices. Home working options available, with full H&S risk assessment. Workplace restructuring to new hybrid models of working. Supporting Organisations & Business : Launched our Managed Digital Workspace offering enabling our customers to operate successful remote working practices. Products and services sourced locally wherever possible, across a range of SME’s to invest back into our local economy’s recovery plan. Fair payment terms. Use of suppliers that are ethically like-minded.

  Tackling economic inequality

  Quadris is committed to working with people and businesses to create employment opportunities that stretch and challenge, resulting in high quality career development, positive social engagement, and a sense of value in the wider economy. In addition, we purposefully seek out and encourage local, small, diverse high-quality suppliers as part of our procurement approach, and treat our suppliers fairly through fair terms and conditions, and prompt payment practices. We pride ourselves on strong links with local college and university career hubs, offering opportunities for work in the IT sector that can help to kick start careers for the inexperienced. We work very closely with local training providers to source externally accredited courses, and engage with them for our apprenticeship placements. We operate the following activities focused on tackling economic inequality: Focus on local sourcing and attraction, with priority given to eligible unemployed applicants to join our workforce wherever possible, encouraging return to work applicants since 2020; partnering with local Community Colleges and Universities to offer employment opportunities; development of employment and skills through Personal & Professional Development planning; financial support for Industry recognised skills shortage technical and digital qualifications; financial advice for all employees joining; Apprenticeship partnering (Programme-led); work placements/work experience programmes; Diversity & Inclusion and all other policies aligned with Equality Act 2010 & EHRC; clear anti-harassment and anti-bullying policies underpin our workplace culture of inclusion; developing our relationship with BiTC (Business in the Community) in community-based volunteering opportunities; aligning with our staff social well-being.

  Equal opportunity

  Quadris operates specific governance policies and processes to ensure it is a diverse and representative organisation that challenges itself and its staff to do all it can to ensure that diversity and inclusion is embedded in our ways of thinking, and in our ways of working. Through recruitment, to the development and promotion of our people, we encourage opportunity for all to shape the future of Quadris’ professional and specialist levels of expertise. We value different skill sets, perspectives, and backgrounds and this is reflected in our Core Values around teamwork, and knowledge and learning. We take pride in ensuring we can deliver the best possible outcomes to our customers through staff that feel empowered to be the best version of themselves and feel respected, valued and included which in turn, we believe, unlocks their true potential as individuals and our potential as an organisation. By continuously increasing the diversity of our teams we encourage a culture of empowerment, continuous learning, creativity, a sense of ownership and responsibility, wider thinking, and collaborative working. We achieve this position through: ensuring recruitment practices are inclusive with regard to socio-economic diversity, and accessible by supporting reasonable adjustment requirements; voluntarily collecting data on the backgrounds of those who apply to, and make up Quadris’ workforce; investment and commitment to apprentice upskilling into digital & technology-based careers, whilst also supporting functional skills achievements; addressing the gender imbalance in technology, by increasing our female headcount % of the workforce; increasing our ethnic minority representation; actively attracting female STEM Graduates into our business, and offering flexible employment and facilities to aid the employment of people with disabilities. All our operations must take place in accordance with policies we have for: Equality & Diversity Policy and Modern Slavery Policy.

  Wellbeing

  Well-being is integrated into our organisation, and embedded in our culture, our leadership, and people management processes. We operate a ‘people first’ approach as part of our culture and strategy. Wellbeing activities include: Good Work: effective people management policies; clear job roles and key deliverables for each employee; externally accredited Employee Assistance Programme for all staff to support them with their health; personal, physical, mental and emotional, their relationships, their lifestyle and their financial well-being. Health & Lifestyle: access to free health supplements and fresh fruit to improve health and relieve pressures on health services; encouraging physical fitness as well as mental fitness as part of our culture; social ‘activity based’ events for employees; commitment to Mental Health at work initiative. Values//Principles: values based leadership and company vision; encourage openness, empowerment and autonomy through our leadership approach; company core-values that support trust, respect and encouragement across colleagues woven into the fabric of our business; Diversity & Inclusion and all other policies aligned with Equality Act 2010 & EHRC. Collective/Social: ‘employee voice’ formal staff survey and reporting and action planning against this output into continuous improvement plans; social calendar of Quadris funded staff and family events. Personal growth: Career Development Planning – mentoring, coaching, performance management, development plans, succession planning. Financial Financial advice for all employees joining us; life assurance provision; Pay & Reward; Above market median salaries, and a competitive value-add benefits package reviewed annually and benchmarked against current market CIPD data; all salaries maintained above the voluntary National Living wage.

Pricing

• Price: £39.78 a unit a month
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@quadris.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.