IJYI Ltd

Cloud Support Service

A Managed Support Service covering Bespoke Applications, Software, Cloud Infrastructure, Data and PowerBI. The service is flexible to deliver your requirements as they change over time, including alignment to critical/busy periods or to enable your team to become self-sufficient. Data and PowerBI Support gives ongoing assistance to your Data team.

Features

• Support of Bespoke Software or Applications
• Microsoft Azure and Amazon Web Services (AWS) Cloud Infrastructure covered
• Technologies including Synapse, Microsoft Fabric, Data Factory, SQL, RDS, CosmosDB
• PowerBI expertise for when you need advanced reports or visualisations
• Tailored service to fit your organisational goals and peaks
• Helps you become self-sufficient if a medium term goal.
• Range of commercial options to fit your budget and requirements
• 100% UK based delivered by a Microsoft Gold Partner
• Business Hours through to 24x7 offering
• Telephone, E-mail and Web Based support channels

Benefits

• Supplement or avoid maintaining complex, rare or expensive skills internally
• Continuous Improvements and Updates as part of the service.
• We will drive knowledge transfer to your business as required
• Commercial options that align to your short-term and long-term plans
• Leverage Microsoft Data and PowerBI expertise for your business insights
• Accelerate your cloud, data, business intelligence and visualisation strategy
• Bring hard to find skills into your organisation
• Pay-as-you-go or committed volume service options
• Regular Cloud Cost Optimisation to keep your spend under control
• Regular Security Testing to ensure risks are identified and mitigated

£1,200 a unit a month

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at kevin.linsell@ijyi.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

316255807503061

Contact

Kevin Linsell
01473 558748
kevin.linsell@ijyi.com

Planning

• Planning service: Yes
• How the planning service works: Our team will undertake a Discovery phase to tailor our service to best meet your technical, operational and commercial requirements. As part of service initiation we will review and refine the service to ensure that the full "go-live" is a success. Alerting, Monitoring, Reporting, SLA's and Processes will all be clearly explained and refined.; A Support Service, whilst leveraging technology, is a success due to the people involved and the working relationships they build. Our team will take the time to get to know your organisation, the services being supported and your team. We have found this "closely aligned" approach ensures the service commences successfully, with everyone committed achieving the business requirements.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Every organisation and individual is slightly different with their start point and end goals. Our approach is Assess, Plan, Deliver and Support.; ; We start by assessing the ambition. What level of skills are required? We then build a “role profile” of the requirements. This role profile is used to self-assess a competency journey. We also assess relevant complementary skills.; ; A Development Pathway is then created and contains activities, skills and training required to reach the required level of competency.; ; A combination of Coaching, Show-n-Tell, Demonstrations, Guided Self-Study, Role Shadowing and external formal training courses is used to progress the Development Pathway.; ; We use this approach to train our own people as well as supporting the training of your own where that is in scope (such as to become self-sufficient)
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Our Initiation phase will be tailored to the service we are taking on. No two services are identical, we will listen, define and agree with you prior to any go-live. A pilot/warranty period will also be agreed.; Technology wise, monitoring, reporting, service portal, escalations, etc will all be established. ; There are several setup scenarios we commonly undertake:; ; 1) New service built by IJYI will have followed our "we built it, we support it" DevOps model. ; ; 2) If the service is taking on from the in-house team then a level of knowledge transfer and dual-running will be designed; ; 3) If taking over from an incumbent who will no longer be available post go-live then a more extensive migration will be required to ensure that the big risks are mitigated to ensure service stability.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We ensure that the team on each project has the skills and experience to meet your needs and deliver the required value. As Microsoft partners we apply our industry leading testing capabilities to ensure your solution meets your needs by following our Repeatable, Reliable and Resilient testing approach. Our use of manual and automated testing methods ensures we provide a high quality, cost-effective service.; ; Security of bespoke software, applications and data is paramount. We have internal security experts, ethical hackers and penetration testers. By completing regular security testing we can advise, mitigate and remediate any vulnerabilities. Where required, we can also work with an independent third party security team to ensure external assessment and testing.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
• Certified security testers: Yes
• Security testing certifications: Other
• Other security testing certifications:
  • CompTIA Certified Penetration Test+
  • CompTIA Certified Network Vulnerability Assessment Professional
  • CompTIA Certified Advanced Security Practitioner
  • CompTIA Certified Secure Infrastructure Expert
  • CompTIA Certified Security Analytics Expert
  • CompTIA Certified Cyber Security Analyst
  • CompTIA Certified Security+ Professional
  • Certificate of Cloud Security Knowledge V4 (CCSK)

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: IJYI’s software, system and data support service keeps your business critical applications functioning and performing. Our support team provides proactive service targeting and incident avoidance, while regular engagements with support consultants ensures that IJYI has a clear understanding of and input into your business strategy, enabling us to add value to your contingency plans.; We offer a range of models from full 24x7 support through to a more ad-hoc "insurance policy" type service. We can design and tailor the service to meet your strategy, often with support decreasing over time as you become increasingly self-sufficient.

Service scope

• Service constraints: No.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: This would be dependent on the client requirements and agreed ‘response’ service level agreement (SLA). We operate a number of different bespoke SLA models across our client base, starting at 30 minutes
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: 1st line support for end users at extra cost. 2nd & 3rd Line support is part of our standard support offering.; ; This would be dependent on the client requirements and agreed ‘response’ service level agreement (SLA). We operate a number of different bespoke SLA models across our client base.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Our team work extensively from home thus reducing the environmental impact of commuting.; All our solutions are cloud based therefore enabling the cloud providers to concentrate on effective power, heating and cooling at a scale that we could not.; We have extended the refresh period of our computing equipment to reduce landfill and waste.

  Covid-19 recovery

  As a result of COVID-I9 we have changed our business working pattern completely. All staff now work remote for the majority of their time, using our re-designed office facilities when their personal or business needs require. ; This has enabled improved social distancing, reduced travel and also improved wellbeing of our staff. Additional benefit is casting a wider geographical net for staff.; We also encourage part time working, including fitting around childcare and education.

  Tackling economic inequality

  Our business is growing and we are creating career opportunities in the East of England. We have employment options across a range of areas:; - School Hours contracts to enable parents/carers to return to work; - Flexible Study Contracts that has enabled mature students to continue to work in our sector whilst studying degree/PHD level; - General part-time work.; Approx. 30% of our staff (including CEO) now work part-time patterns.; ; In 2023 we restarting our Apprenticeship Programme in partnership with our local council and a local training provider. ; ; We continue to nurture early career progression through our work experience programme and as an Industry Partner with Suffolk New College and the University of Suffolk.

  Equal opportunity

  Everyone has a development pathway looking to facilitate career progression. We invest time and money in training, development and opportunities for self improvement. Our IJYI Innovators initiative gives individuals the opportunity to work on personal interest projects either lone or in a small team. This ensures everyone, at all levels, can collaborate and drive personal improvement.

  Wellbeing

  Wellbeing is vital here at IJYI. We have an open approach to discussing everything and anything. We are flexible with our life-work balance and keen to support everyone through any challenges they may face.; Every employee has a private personal health benefit which includes the ability to speak to professionals around their health and wellbeing.; We have recently put all staff through a Mental Health Toolkit training course provided by Suffolk MIND.; Our team is actively involved in volunteering activities with local charities. Time is freely given both from work and personal time.

Pricing

• Price: £1,200 a unit a month
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at kevin.linsell@ijyi.com. Tell them what format you need. It will help if you say what assistive technology you use.