BOXXE LIMITED

boxxe Delta Computer Services Leisure Management System

Integrated software system “SCUBA” to manage sports facilities, theatres and leisure centres

Features

• Fully integrated staff and customer facing transactional interface
• Central database of users store in a secure CRM system
• Integrated Diary for block and regular bookings
• Integrated mobile- friendly Courses module for swim school
• Customer APP included for self service
• Real-time multiple sales channels - POS, in person, App, Web
• Integrated e-mail client for automated customer updates
• All software updates included for the life of the contract
• GDPR Compliant
• PCI DSS Compliant

Benefits

• Automatic collation of performance figures (Income Reporting)
• Single database of users with marketing functionality available
• Seamless membership journey, from prospect through registration to ongoing management
• DD management module included
• Fast-track access control included
• Customer App to offer booking, query and payment facilities
• Electronic ticketing available throughout to reduce carbon footprint
• SSO / LDAP Integration to simplify rollout to large organisations
• Appropriate training Included
• Project Management included

£25 a user a month

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@boxxe.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

316624753051631

Contact

Kasia Regula
01347 812100
tenders@boxxe.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: N/A
• System requirements:
  • Hosted Application Server - Windows OS, RDS or Citrix
  • Hosted Web Server - Windows OS, IIS 10
  • SQL Server 2016 or above (Per Core licence)
  • PHP, Tortoise SVN,

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Telephone - immediately, E-mail within one hour and aim for 75% first call fix rate. Escalation procedures inplace after 8 hours.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Accessibility varies according to technology used. Teams, Fastviewer, GOTO Meeting or customer-specified medium
• Web chat accessibility testing: N/A
• Onsite support: Yes, at extra cost
• Support levels: Standard Support, Mon - Fri (08:00-17:00) GMT excl Public Holidays
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Covered in Project Management meeting
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: Word
• End-of-contract data extraction: All extractable data can be exported in usable formats. We would assist as necessary.
• End-of-contract process: Pre-Exit meeting is suggested where an agreed timetable can be formulated to satisfaction of both parties.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Windows
  • Windows Phone
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Mobile services are designed specifically for self-service and present reduced functionality to that available to trained staff members
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: 'Share Memberhip file information with third party integrators. SSO / LDAP facilities. Direct Debit managed services. APP integration. Chip & PIN facilities. On-Line payments. Bank Account Modulus Checking. Address lookup.
• API documentation: Yes
• API documentation formats:
  • HTML
  • Other
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: Continuous monitoring using Paessler system

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Delta

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Facility is built into our software and end -users have access to this.
• Data export formats:
  • CSV
  • Other
• Other data export formats: Flat File
• Data import formats: Other
• Other data import formats: N/A

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: Other
• Other protection within supplier network: Firewalls, regular backups, replication

Availability and resilience

• Guaranteed availability: 99.9%
• Approach to resilience: Cloud2Me uses four datacentres - three 'active', one 'passive' to protect others in event of failure
• Outage reporting: Cloud2Me has a status page where uptime and failures are reported

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
  • Other
• Other user authentication: IP Whitelisting
• Access restrictions in management interfaces and support channels: N/A
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password
  • Other
• Description of management access authentication: Whitelisting

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: SGS United Kingdom Ltd
• ISO/IEC 27001 accreditation date: 23/01/2022
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: N/A
• PCI DSS accreditation date: N/A
• What the PCI DSS doesn’t cover: N/A
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: ISO9001 PCI DSS 3.0
• Information security policies and processes: ISO27001

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: N/A
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: N/A
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: N/A
• Incident management type: Supplier-defined controls
• Incident management approach: N/A

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  One of boxxe’s key values is to promote sustainability by investing in and protecting the environment through the creation of habitable and lasting workspaces and digital solutions. We monitor our whole supply chain through our annual review, monitor their commitment to becoming net zero before 2050, and ensure that our suppliers mirror our sustainability work. ; We have a carbon reduction plan in place which includes the below points: ; - Scope 1: Emissions from the use of oil for heating and hot water in our offices, and emissions from fuel used in our company vehicles.; - Scope 2: Emissions from our sub-metered electricity consumption in our offices and warehouse.; - Scope 3: Emissions associated with waste disposal, business travel, employee commuting, water supply, waste, upstream transportation and distribution and downstream transportation and distribution.; boxxe is carbon neutral across our sources of Scope 1 and 2 through purchasing EU ETC carbon allowances. By 2030, boxxe will be carbon neutral, achieving Net Zero across our entire business from supply chain to products.; Other methods used to deliver environmental benefits: ; - boxxe have a dedicated Sustainability Champion who monitors and manages our position on sustainability, including our B-Corporation application.; - In 2020, 59% of electricity we used was procured from renewable sources – a total of 324,680MWh. Our goal is to use only renewable energy by the end of Q2 2022.; - Promoting a circular economy with our partnerships with the Turing Trust and the TechData Trade-In service. Recycling hardware reduces the impact of IT on the environment,and conforms to WEEE regulations.; - ISO14001 certified to ensure our internal processes comply with all current and future environmental regulations. ; - We reuse or recycle as much of our waste possible (typically 99.5%). ; - Partnering with organisations who have a zero-landfill policy.
• Covid-19 recovery:

  Covid-19 recovery

  Utilising technology to its best, boxxe successfully implemented our Work From Anywhere policy. Because of this, we removed the requirement to commute to our offices and the geographical barriers to employment. Additionally, it means people with disabilities do not have to worry about working in an office on a daily basis. As a result, boxxe’s employment was unaffected by the COVID-19 restrictions, and no redundancies were made due to the pandemic. ; Since January 2020, boxxe have hired 106 new employees from around the UK, facilitated by the Work From Anywhere policy, supporting communities to recover from the impacts of COVID-19. Implementation of this policy made it possible for those who were shielding to gain employment without being office-based. Essential staff who were required within the office benefited from our sustainable travel solutions like Lift-Share scheme and Cycle to Work scheme. ; boxxe’s goal is to make technology human, and we work closely with our supply chain in the development and deployment of new technologies. As a result, boxxe can now deliver more solutions to G-Cloud customers remotely, which not only made it possible for boxxe to grow during the pandemic, but also helped us to support the growth of our clients, suppliers, and communities where they operate.; boxxe employees are given 5% of their time to spend on community support initiatives. Using some of this allowance boxxe will commit to G-Cloud clients interested in utilising our community hours. We will guide them through our internal process to utilise this time to the benefit of local communities. An example of this is our current work with York Cares who support chronically ill people getting back into employment, and York Mind. This has so far included gardening days, organising events for care homes, food bank donations and more.
• Tackling economic inequality:

  Tackling economic inequality

  Since the COVID-19 pandemic, boxxe successfully transitioned to be a ‘Work from Anywhere’ company meaning we now employ people from across the UK. Employees are given the option to work from the main office in York, or work remotely from their homes and are able to switch between the two. Having this option has opened up jobs and careers across the country and reduces the issue of geographic location being problematic when joining boxxe. Currently, 21% of our workforce are outside of a 50-mile radius from York; this is expected to increase through our proactive measures for recruitment.; In 2021, we launched our boxxe Evolve Apprenticeship scheme aimed at making the technology sector more inviting for women and directly address the gender imbalance boxxe noticed within our Service Desk team. Six women were hired to join our Service Desk as Service Desk Support Analysts. The Evolve program reduces the barriers to entering our industry by providing technical knowledge and training, as well as direct experience. Throughout the course of their apprenticeship, the Evolve Apprentices work towards the RITTech recognised Level 3 Information Communications Technician – Azure Cloud Support Specialist qualification. This qualification is suitable for people at the beginning of a technical support role and will develop their IT knowledge, giving them the skills to support people in their organisation. The skills gained from this qualification are transferable to other organisations within the IT industry.
• Equal opportunity:

  Equal opportunity

  boxxe are part of specific diversity-increasing groups, which focus on levelling the inequality of jobs in some areas. Our engagement with the Disability Confident scheme and Stonewall Diversity Champion scheme displays boxxe’s commitment to tackling workplace inequality.; Employees are required to complete annual Equality, Diversity, and Inclusion online training through iHASCO. The training includes aspects such as the Equality Act, discrimination, how to be an ally and how to ensure fair access to opportunities. Individual completion of training is monitored by our Learning and Development Manager. ; A group of employees carry out a Diversity, Equality, and Inclusion (DE&I) monthly group discussion around topics including mental health, gender biases, workplace diversity and how boxxe can continue to progress. This group brings together employees from across boxxe to discuss and plan companywide activities and initiatives in line with the CIPD DE&I calendar. ; boxxe utilises TeamTailor to anonymise applicants and force equality and diversity by making the recruitment process blind. This method increases diversity in ethnic and racial backgrounds, gender, sexuality, and socio-economic backgrounds, ensuring candidates are only judged on their experience and skills. ; As a silver accredited Armed Forces Covenant member, we work to help create employment opportunities for ex-service personnel and support staff members with training as military reservists. In signing this AFC pledge, we provide measures to make it easier for our employees to meet their service commitments, such as offering extra paid leave to attend annual training. ; boxxe has a zero tolerance policy to modern slavery. We are committed to ensuring there is no modern slavery in our business or our supply chain. Our policy reflects our commitment to acting ethically and with integrity in all business relationships, and to enforcing effective systems to ensure modern slavery is not taking place within our business or supply chains.
• Wellbeing:

  Wellbeing

  boxxe developed twenty-five (25) family policies for their staff to support their physical and mental wellbeing. The policies include extended maternity/paternity leave, flexible working, home working and many more. ; Our Work From Anywhere policy removes requirement to commute to the office daily and allows employees to choose whether they work from home, from the office, or both. This gives employees greater flexibility and allows them to maintain a better work-life balance by removing the stress of managing school runs, attending parent’s consultation meetings and other life events. boxxe’s H&S Officer ensures that all policies are being adhered to, especially in areas of our employee’s health when working from office or remotely. ; boxxers benefit from regular workshops to discuss and provide guidance on various aspects of work and life, for example those relating to finance, investment, money worries, wellbeing, diversity, career, yoga, dieting, stress management, hobbies and many more. boxxe invites external speakers to those sessions who provide specialists advice. boxxe also utilise various communication tools, like surveys for staff to identify other specialists’ areas which will bring benefit. ; Furthermore, boxxe give their employees a generous allowance of 5% of their time to be used to support local communities. This time can also be used leveraging individual skills and interests of our boxxers in supporting charitable organisations and initiatives. Some boxxers use their gardening skills to help upgrade sensory gardens at schools or organising events for schools and local communities. Allowing boxxers to use paid time to help communities has a positive impact on wellbeing and job satisfaction. ; Our Partner Management allows us to choose suppliers who are capable to match our engagement into staff wellbeing, therefore ensuring all our subcontractors in delivery of this framework contracts will be extension of boxxe.

Pricing

• Price: £25 a user a month
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@boxxe.com. Tell them what format you need. It will help if you say what assistive technology you use.