WM Promus

DigiAssist Intelligent /Robotic Process Automation

WM Promus delivers DigiAssist Intelligent/Robotic Process Automation - a simple solution to automate business processes. Through RPA/IA, a digital workforce increases operational efficiency, reduces costs, boosts employee morale and delivers a superior customer experience. Improved operations 24/7 - 365 days a year. DigiAssist suits organisations of all sizes.

Features

• Quickly automates repetitive manual tasks and frees up human resources
• Easy-to-use intuitive browser-based control panel
• Self-service access to new robots
• Seamless implementation of process automation and hassle-free deployment
• Digital workers providing accuracy, productivity, consistency, reliability and compliance
• Easily scalable
• Continual process improvement through insightful reporting and analytics
• Codeless configuration extends bot management to non-IT functions
• No initial training and any knowledge of coding
• Set up and operate within 24 hrs

Benefits

• Digital workers on demand, improved efficiency, increased productivity, enhanced accuracy
• Timeliness, 24/7 availability, operational flexibility and data confidentiality
• Automate manual, repetitive processes with software robots
• Reduced time to ROI, increased scalability, ease of use
• Accelerate benefits from digital transformation
• Improve compliance and governance in your workplace
• Improve your employees experience with a digital assistant
• Improve your customer experience

£250 to £750 a licence a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ewong@wmpromus.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

316632311253005

Contact

Emma Wong
44 (0) 203 946 6226
ewong@wmpromus.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: No service constraints
• System requirements:
  • Vary depending on the client requirement
  • Agent on premise to access non-cloud s/w

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Our support services have embedded Service Level Agreements (SLAs) that stipulate the required response times. Our standard support offering is Mon-Fri, 9 to 5. On request, we provide weekend support. Response times vary depending on incident and request priority but all fall within 1 working day.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Support requirements are discussed and agreed based on the client's requirements. The standard channels supported are onsite, phone and email. Our support services include a technical account manager. If you require dedicated support or support from specific locations, this will be at an extra cost.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Our RPA/IA Experience spans Consulting, Strategy, Program Design and Implementation. We are adept in translating customer’s business requirements into an RPA/IA value proposition and have the ability to scope solutions for clients. Consulting Services assist you in creating RPA business cases, defining strategy and roadmaps, improving operating models, opportunity assessment and operations pain points analysis. Our Implementation Services include process analysis & automation solutions, desktop automation analysis and solutions, full automation solutions, ongoing support and maintenance and RPA Training. ; The DigiAssist service commences with a Discovery session to ensure that we fully understand your bot requirements.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: WM Promus solution does not store business process related customer data.
• End-of-contract process: The license is provided based on annual or monthly subscription and cost. If the subscription is not extended, the software will automatically stop working. However, the data will be available on request to WM Promus. For further details, contact info@wmpromus.com

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: No disparity but sizing may affect the appearance of service
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: There is an easy to use intuitive web UI in place.
• Accessibility standards: None or don’t know
• Description of accessibility: Access is via a web browser. Whatever controls the browser allows, will support the product access features - which is a very intuitive and easy-to-use interface.
• Accessibility testing: WM Promus have conducted some testing related to browser accessibility features.
• API: No
• Customisation available: Yes
• Description of customisation: DigiAssist is a SaaS based solution. Users can start, stop and schedule bots as they require. WM Promus also supports creation of new bots and WM Promus can customise existing bots on behalf of clients.

Scaling

• Independence of resources: The solution is built on digital workers. The workers are naturally scalable, meaning they can be added and removed in reaction to any change in demand for particular processes. This, in turn, ensures that peaks and troughs in demand do not impact client operations.; AWS - the underlying platform also has inbuilt scaling.; Database servers are able to scale vertically to match the resource demand. Virtual workers can run on any number of servers (or virtual machines) allowing them to scale horizontally to demand.

Analytics

• Service usage metrics: Yes
• Metrics types: A wealth of metrics is available by default. Via a dashboard provided with the solution, metrics such as number of active instances, utilisation and activity logs and much more are visible . Pre-built exception reporting is also included with the platform to inform the business of any errors encountered with the business data or systems.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Where bots run a process that generates data e.g. invoices, this is easily extracted via the portal. Users also have access to their own billing and customer details via the portal.
• Data export formats:
  • CSV
  • Other
• Other data export formats: Bot Output data is Bot dependent
• Data import formats:
  • CSV
  • Other
• Other data import formats: Bot input data is bot dependent

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Our support services have embedded Service Level Agreements (SLAs) . Availability is addressed in individual EULAs .
• Approach to resilience: The underlying infrastructure is distributed, has redundant components within the setup to provide mirroring, and has embedded error handling and recovery.
• Outage reporting: Email

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Within the DigiAssist solution there is an Admin panel with defined RBAC permissions. Basic users are unable to access this panel.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: WM Promus have a named board-level person responsible for service security. WM Promus conducts annual reviews of its policies around the delivery of SAAS (and, indeed for all WM Promus services). WM Promus undertakes a 3rd party annual cybersecurity assessment in accordance with the government national cybersecurity program, thus WM Promus maintains cybersecurity essentials certification. WM Promus regularly re-evaluates and updates its information and physical security program as the industry evolves, new technologies emerge or new threats are identified.
• Information security policies and processes: WM Promus have in place security policies related to: ; Acceptable Encryption and Key Management Policy; Acceptable Use Policy; Clean Desk Policy; Data Breach Response Policy; Disaster Recovery Plan Policy; Personnel Security Policy; Data Backup Policy; User Identification, Authentication, and Authorization Policy; Incident Response Policy; End User Encryption Key Protection Policy; Risk Assessment Standards and Procedures; Remote Access Policy; Secure Systems Management Policy; Monitoring and Logging Policy; Change Management Policy; ; In additon, WM Promus have a named board-level person responsible for service security.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: WM Promus conduct a structured approach (supported by version control tools) to release of new versions. There is a rigorous testing process prior to all releases (supported by tools such as vulnerability scanners within version control tools) to ensure mitigation of security risks.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: WM Promus conduct a structured approach (supported by version control tools) to release of new versions. There is a rigorous testing process prior to all releases (supported by tools such as vulnerability scanners within version control tools) to ensure mitigation of security risks. The scanner will run daily checks of vulnerabilities and thereby, WM Promus are notified immediately.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: WM Promus conduct a structured approach (supported by version control tools) to release of new versions. There is a rigorous testing process prior to all releases (supported by tools such as vulnerability scanners within version control tools) to ensure mitigation of security risks. The scanner will run daily checks of vulnerabilities and thereby, WM Promus are notified immediately. WM Promus respond immediately upon notification.
• Incident management type: Supplier-defined controls
• Incident management approach: WM Promus adhere to industry best practice (ITIL) for Incident Management. In terms of support, WM Promus can be contacted by telephone and email.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Data Center Optimization - WMPromus adopt a green approach in terms of virtualization and consolidation of servers; optimize resource utilization, reduce physical servers, & lower energy consumption. Annually, WM Promus reviews the IT estate and plans for increased optimization. For clients, WMPromus conduct reviews of client environments and provide recommendations for migrating to a ‘greener cleaner’ landscape. Cloud Computing and Green Hosting - As part of our Cloud & DevOps line of business, WM Promus provide consultancy services related to transitioning to cloud computing services. WM Promus discusses with clients the option to choose green hosting providers that prioritize renewable energy sources for their data centers. Paper-Free Commitment - WM Promus encourage a ‘paper-free’ approach. At all project ‘kickoffs’, discussions on ‘ways-of-working’ encourage printers and printer ink cartridges minimum usage and commit to using online collaboration tools. Travel if necessary- WM Promus promotes a ‘travel if necessary’ policy. The majority of our work is conducted remotely, and our engineers are encouraged to only travel if the client has requested them onsite or if the project work requires an onsite presence. Our training is in virtual classrooms and only in person on request. Our pricing is varied depending on whether an onsite engineer is required, or remote working is suitable; with remote working more favourable for clients financially. This encourages clients to also adopt a ‘travel if necessary’ policy. End-User Devices - WM Promus requests all engineers and employees to adopt power management procedures. WM Promus recycles laptops and other IT devices. There is a strong focus on maintaining equipment and fixing component parts when they break instead of buying entirely new products. WM Promus properly disposes of obsolete electronic equipment being aware of the potentially dangerous chemicals non-designated recycling centers or disposal companies release to the environment.

  Covid-19 recovery

  Critically, WM Promus provide pricing that offers substantial discounts to public sector organisations. In addition, we enable remote work; our services empower organizations to increase remote work capabilities. This promotes social distancing and reduces the risk of transmission while ensuring business continuity. Boosting Collaboration: Features like video conferencing, secure file sharing, and real-time communication tools within our services and project delivery approaches foster collaboration across dispersed teams.

  Tackling economic inequality

  Tackling economic inequality - WM Promus create opportunities for entrepreneurship and help new organisations to grow, tackling economic inequality, supporting economic growth and business creation. WM Promus provides free TED talks about technology advances and how they can help start-up businesses and SME’s to scale up and grow. We host these onsite (and virtually) at our serviced offices where there is a large community of SMEs. These TED talks are free to attend (either in person or virtually). For example, our TED talk “Curious about Artificial Intelligence - Will it help you or replace you?” provided answers to questions such as “What AI solutions can I use to help me in my current role?“ . The feedback on these sessions is that they significantly benefit SMEs who attend with valuable insights into AI tools (that are free) and can be leveraged for innovation and efficiency. WM Promus offer opportunities for work experience or similar activities. WM Promus provides quality secondary-school work-experience placements designed to provide students with practical, hands-on experience in the field of IT consultancy. The school with whom we engage has over two thirds of pupils from minority ethnic backgrounds, over half of the pupils eligible for pupil premium, and a pupil’s attainment at entry level significantly below the national average. Our placements aim to allow students to develop technical skills, gain exposure to professional work environments, and explore potential career paths within the IT sector.

  Equal opportunity

  Equal opportunity - WM Promus have a robust Equality, Diversity, and Inclusion (EDI) Policy. The applications we resell and deliver services against are accessible to users with disabilities by incorporating features like keyboard navigation and screen reader compatibility, user interface elements that cater to diverse visual needs and so on. In addition, they offer multilingual support aligned with our inclusion policy. Our diverse workforce informs training materials and support services offered alongside our solutions.

  Wellbeing

  Wellbeing- WM Promus promote Work-Life Balance and facilitate flexible work for employees. Our services and solutions also do this for clients through asynchronous communication tools (allowing for responses outside core working hours), mobile access for remote work and flexible schedules (thus helping client engineers achieve a better work-life balance by offering them more control over their workload and schedule). Our services and solutions also reduce work stress through automated and streamlined workflows. Automating repetitive tasks frees up users' time and reduce stress associated with manual, time-consuming processes. Our services and solution embed easy-to-use and intuitive interfaces minimizing frustration and cognitive load for users, contributing to a more positive work experience. The Data Privacy and Security features within our offerings demonstrate a commitment to user wellbeing by protecting sensitive information and reducing stress related to potential data breaches.

Pricing

• Price: £250 to £750 a licence a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Unlimited team members; 50 bot run minutes; unlimited bots; email chat support; zero days development

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ewong@wmpromus.com. Tell them what format you need. It will help if you say what assistive technology you use.