TechLabs London

Microsoft Dynamics 365 CRM Customer Engagement Power Apps Power Platform Consultancy &Implementation

TechLabs London team includes Microsoft Most Valuable Professionals (MVP) and highly experienced Microsoft Dynamics CRM, Power Apps and Power Platform consultants and developers. We offer Dynamics365 Consultancy, implementation development services and Systems Integration. We are Microsoft Cloud Solutions Provider, Microsoft Distinguished & Certified Partner and Microsoft licenses Direct Reseller.

Features

• Dynamics 365 Sales, Customer Services, Field Services and Project Services
• Highly Experienced Dynamics 365 consultants and developers including Microsoft MVPs
• Dynamics 365 CRM Technical Design and Solution Architecture
• Dynamics CRM Design Review and Development Code analysis
• Dynamics 365 Artificial Intelligence (AI) Specialists Implementation partner
• Customer sel-serve Portal, social engagement and digital marketing
• Power Platform, PowerApps, Microsoft Flow, Power BI and Reporting
• Microsoft Dynamics 365 Certified Partner and Cloud Solutions Provider
• Microsoft Dynamics 365 Advisory and Technical/Delivery Assurance Services
• Dynamics CRM on-premise migration to Cloud Consultancy

Benefits

• Reliable Dynamics 365 Consultancy and Implementation services
• The Team behind the iProperty Cloud Solution for Housing
• Delivered first ever Dynamics 365 AI implementation in Europe
• Long Term Housing and Public Sector Experience and Focus
• Agile Scrum and Prototype approach to realise benefits quickly
• Experienced, highly accredited and certified professionals and MVPs
• Strategic engagement across your business and organisation
• Best practices applied throughout our engagement
• Delivering tangible business value through Technology enablement
• Increased User Adoption through automation and usability

£450 to £1,500 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mm@techlabs.london. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

316786189469643

Contact

Mohamed Mostafa
0788912547
mm@techlabs.london

Planning

• Planning service: Yes
• How the planning service works: Our Dynamics 365 CRM Design principles focus on delivering business value and not just a CRM Solution with no bugs or issues. We strive to ensure that the output solution delivers the outcomes and ROI expected along with high levels of users adoption. Our extensive Technical capabilities and experience does not lead us to overlook Business objectives. We use innovative approaches for business analysis that take into account any strategic, budgetary and functional requirements.; ; We have industry knowledge in Government, Non-for-profit, Education and Charitable verticals of the market which ensures you do not have to explain every term and every process but rather utilise our prior experiences building similar innovative solutions to your target solution.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Microsoft Dynamics 365 CRM Customer Engagement
  • Microsoft Azure Cloud
  • Microsoft Power Apps
  • Microsoft Power Platform
  • Microsoft Dynamics 365 Customer Services
  • Microsoft Customer Insights
  • Microsoft Dynamics 365 Marketing
  • Microsoft Dynamics 365 Field Service
  • Microsoft Power Apps Portals
  • Microsoft Flow, Microsoft Power Automate, Microsoft Power BI

Training

• Training service provided: Yes
• How the training service works: We offer training on everything Microsoft Dynamics 365 CRM related including:; ; - Microsoft Dynamics 365 CRM Administration; ; - Microsoft Dynamics 365 CRM Configuration and Customisation; ; - Microsoft Dynamics 365 CRM Development; ; - Microsoft Dynamics 365 Field Services; ; - Microsoft Dynamics 365 Sales; ; - Microsoft Dynamics 365 Customer Services; ; - Microsoft Dynamics 365 CRM Business Analysis and Requirements gathering
• Training is tied to specific services: Yes
• Services the training service works with:
  • Microsoft Dynamics 365 CRM Customer Engagement Cloud
  • Microsoft Azure Cloud
  • Microsoft Power Apps
  • Microsoft Power Platform
  • Microsoft Power Automate - Microsoft Flow
  • Microsoft Power BI
  • Power Apps Portals
  • Customer Portals - Customer Self-Service Portals and Customer Websites
  • Microsoft Cloud
  • Microsoft Modern Workplace, Teams Exchange Office 365 SharePoint

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We offer full setup and migration services for customers moving from or to Microsoft Dynamics 365 CRM including Users Setup, Data Migration (import/export), Data Transformation, Integration and Deployment services. We can help you bring your data to Microsoft Dynamics 365 using built-in features and 3rd party services such as Scribe Online Cloud, Scribe Insight and SQL Server Integration Services. We offer complete migration to the Cloud from on-premise or Cloud systems to Microsoft Power Platform and Microsoft Dynamics 365 CRM Customer Engagement including Sales, Field Services, Customer Services, Marketing and more. We helped organisations move from Microsoft Dynamics on-premise to Microsoft Dynamics 365 Cloud and Microsoft Power Apps / Power Platform cloud.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Microsoft Dynamics 365 CRM Customer Engagement
  • Microsoft Azure Cloud
  • Microsoft Power Platform
  • Microsoft Power Apps
  • Microsoft Cloud
  • Microsoft Modern Workplace including Teams, Exchange, SharePoint and Office 365
  • Microsoft Power Automate, Microsoft Flow
  • Power BI
  • Power Apps Portals
  • Customer self-service Portals and Websites

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We have a dedicated Quality Assurance team to provide all Testing operations and activities for the Microsoft Power Platform, Power Apps, Microsoft Dynamics 365, Microsoft Azure and Microsoft Technology.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We support your Microsoft Dynamics 365 CRM Cloud solution offering at the application support level and also to deliver additional enhancements. This support can be structured in different ways that suit your business including a set pool of development man days along with support for a fixed monthly cost. We can also manage and support all your Microsoft Licenses as your Cloud Solution Provider (CSP Direct).

Service scope

• Service constraints: None identified.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Response within 8 hours (Typically a lot quicker) Working hours 9am to 5pm Monday to Friday.; ; Ticketing provided via Email, CRM, Portal or Trello (desktop & mobile apps).; ; Weekend support - response time and costs on application
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Optional Premium Support Services include Phone and Chat Support Services using our Chat applications. Phone Support typically includes UK working hours, 9am to 5pm on weekdays with available upgrades up to 24/7 phone support for emergency, critical and severity 1 issues in the form of "On-Call" phone number.
• Support levels: We offer highly flexible support model focused on optimising the value that our customers get from our support. Hence, we shape and adjust our support levels to match organisations needs assisting our customers in leveraging the potential of Microsoft Azure Cloud and Microsoft Dynamics 365 in order to improve employee productivity and bring tangible organisational efficiencies.; ; Our support costs are provided based on your requirements and may include various levels of support (Mon-Fri 9 to 5pm, weekends or 24/7) and can include a package of pre-agreed development man days to use every month - all for a fixed monthly cost.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft. Microsoft Cloud Solutions Provider, Microsoft Dynamics 365 and Azure

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Fighting climate change; TechLabs London recently undertook an exercise to measure its business carbon footprint across the three key areas of scope:; • Scope 1 – Direct emissions; • Scope 2 – Indirect emissions; • Scope 3 – Upstream & downstream emissions; As a result of this activity, TechLabs London is now in a better position to understand, manage and reduce its carbon footprint. We are currently working with a third-party organization to prepare our PPN 06/21 compliant Carbon Reduction Plan and have committed to offsetting our 2021 carbon emissions to become certified carbon neutral. Our plan and digital dashboard will be available on our website.; In parallel with this exercise, we also promote the following environmentally friendly working practices:; • A flexible work from home policy; • Remote project working to reduce office and customer travel.; • No air conditioning units in our offices; • Paperless office approach; • Switched to a green energy supplier (Pozitive Energy); • No company car fleet; • No physical products are produced so we have a minimal supply chain; • Green waste bins in operation

  Covid-19 recovery

  Covid-19 recovery; TechLabs London has taken reasonable precautions throughout the COVID-19 pandemic to ensure the safety of its staff and customers. We have switched to a remote first working approach whereby customer travel is limited to essential trips only.; For many of our staff and associates we promote a work from home operating philosophy but do not encourage a 100% remote working approach that may foster isolation and other such metal health issues. We encourage our staff to spend a minimum of one day a month in our offices and where possible hold monthly company meetings in person.

  Tackling economic inequality

  Tackling economic inequality; We actively hire from within our local community and promote a program of trainee roles within key departments such as Sales and Marketing. We also take on inexperienced hires with the express purpose of training them into consultancy roles, which is a core element of our professional services line of business. We therefore encourage our staff to realize their potential by increasing their skills whilst providing fulfilling roles within the business.; As a Microsoft Gold Partner, TechLabs London is committed to ensuring we train our staff to meet Microsoft certified standards through its comprehensive examination processes. We ensure our staff have maximum exposure to training materials in various formats to allow them to benefit from structured learning and development programs.

  Equal opportunity

  Equal opportunity; TechLabs London (TLL) is an equal opportunities employer. We are committed to equality of opportunity and to providing a service and following practices which are free from unfair and unlawful discrimination. The aim of our Equality and Diversity policy is to ensure that no person receives less favourable treatment on the grounds of age, disability, gender reassignment, marriage, and civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation, or is disadvantaged by conditions or requirements which cannot be shown to be relevant to performance. It seeks also to ensure that no person is victimised or subjected to any form of bullying or harassment.; We will actively support diversity, equity, and inclusion and ensure that our workforce is valued and treated with dignity and respect. We want to encourage everyone in our business to reach their potential.; We value people as individuals with diverse opinions, cultures, lifestyles, and circumstances. Our policy covers all team members, officers, consultants, contractors, volunteers, casual workers, and agency workers and it applies to all areas of employment including recruitment, selection, training, deployment, career development, and promotion. These areas are monitored, and policies and practices are amended if necessary to ensure that no unfair or unlawful discrimination, intentional, unintentional, direct or indirect, overt or latent exists.

  Wellbeing

  Wellbeing; All the TechLabs London UK Team has access to an employee wellbeing platform which offers physical health support (such as online GP 24/7, workout sessions) as well as mental health (such as the Employee Assistance Programme, Meditation, Webinars, Talking Therapy and Hypnotherapy).

Pricing

• Price: £450 to £1,500 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mm@techlabs.london. Tell them what format you need. It will help if you say what assistive technology you use.