BIG AGILE LTD

BigAgile

BigAgile is a complete solution for Leadership/Management in Agile organisations to plan, track and manage their product and portfolio delivery in a central place. Manage cross-team dependencies and risks, track progress against milestones and OKR's, forecast a product roadmap.

Features

• Real-time team progress status
• Cross team dependency management
• OKR delivery forecasting and tracking
• Portfolio/Programme tracking and reporting
• Commercial & Business Milestone tracking
• Integration with project workflow platforms (e.g. Jira & Azure DevOps)
• Product road-map management
• Product ideation
• Portfolio risk management
• Scaled Agile programme/project planning

Benefits

• Reduces decision latency by showing realtime transparent data
• Managing a large number of agile teams
• Managing an agile product pipeline from concept to delivery
• On demand portfolio reporting based on real progress
• Supports agnostic implementations of all scaled agile frameworks
• Easy setup allowing quick, seamless access to portfolio progress
• Increases Portfolio, Programme and Project level predictability
• Highlights issues, clashes and risks to the delivery pipeline
• Allows management and stakeholders self service to live reports
• Allows base-lining and benchmarking of teams/projects and programmes

£915 an instance a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at simon@bigagile.io. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

317032169187868

Contact

Simon Maurer
07971562833
simon@bigagile.io

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: The platform is SaaS, so updates would be aligned and rolled-out across instances
• System requirements: A browser

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within 4 hours
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: We've tested accessibility as part of our core testing. Readable sans serif fonts, with adequate spacing. Consistent headings and structure Single colour backgrounds with sufficient contrast levels between background and text. Limited to three colours. Layout is left aligned without justification. In short simple sentences. Writing Style is in active voice.
• Onsite support: Yes, at extra cost
• Support levels: We provide consulting, training and assisted setup/migration. Support costs are included in our two service levels: Our standard offering includes In-app support, Dedicated onboarding specialist, 4 training sessions (Product & Delivery), Quarterly success check-ins Our Premium offering includes additional Monthly success check-ins and Premium Support levels. Additional bespoke levels of support can be facilitated.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We have a full set of user documentation, FAQ's, videos and provide free initial training sessions and assisted onboarding.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Data exports are available during normal operations and bulk exports can be provided on request at the end of the service
• End-of-contract process: There are no additional charges for ending the service

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Other than a reduced screen real estate the service is the same
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: No
• Customisation available: Yes
• Description of customisation: Integrations, increments, value streams, programmes, teams, projects, products, users and many other facets are fully customisable

Scaling

• Independence of resources: The service is a cloud hosted per customer instance and no other customers would impact the service. The service auto-balances user load.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: Less than once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: Our application and data is hosted on AWS, so we harness the AWS security and encryption.
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: By csv within the service
• Data export formats: CSV
• Data import formats: Other

Data-in-transit protection

• Data protection between buyer and supplier networks: Other
• Other protection between networks: It depends on where the customer's workflow tool is hosted. For example if it is a cloud instance of Jira then the data in encrypted in transit. If Jira is locally hosted within a private network then there are multiple options which we are more than happy to be flexible with.
• Data protection within supplier network: Other
• Other protection within supplier network: Our application and data is hosted on AWS, so we harness the AWS security.

Availability and resilience

• Guaranteed availability: Our application and data is hosted on AWS, so we offer the same level of availability; 99.95%
• Approach to resilience: Our application and data is hosted on AWS, we leverage their architecture and infrastructure.
• Outage reporting: We do not currently report outages to clients.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: In-app user roles & permissions define access levels
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Our application and data are hosted on AWS IaaS and PaaS and therefore we leverage their best in class security governance.
• Information security policies and processes: Targets to adhere to customer security policies where possible, using functionality supplied with AWS. Annual internal management review of security and processes.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All functionality implemented in the application is tracked through our workflow management tools from idea to release, all source code is managed on a Source Code Management platform. All changes are assessed by the engineering team for any impact and testing carried out on test and demo environments before a phased release to client instances.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: As our application and data is hosted on AWS PaaS and IaaS, we leverage AWS's robust monitoring and remediation procedures and availability guarantees
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: As our application and data is hosted on AWS PaaS and IaaS, we leverage AWS's robust monitoring and remediation procedures and availability guarantees
• Incident management type: Undisclosed
• Incident management approach: Users can report incidents using our support pages accessible through the application or our website. These get logged into our workflow management tools and acted on according to severity. The reporter is kept updated with progress

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Covid-19 recovery

  Covid-19 recovery

  Our application supports remote team and user workflow, and has been a key tool used for running remote, cross-team, big room planning sessions. We support remote working across the UK.

Pricing

• Price: £915 an instance a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Full functionality for an agreed limited time period (maximum 3 months). Setup support is not included.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at simon@bigagile.io. Tell them what format you need. It will help if you say what assistive technology you use.