BCN Group Ltd

Microsoft Fabric Solutions for Enhanced Public Sector Services

BCN provide the Development, Improvement & Management of Fabric Solutions for Public Sector organisations.
Whether you're looking for Reporting & Visualisation of your data, or deep BI, Analytics or Machine Learning solutions, BCN can help you transform services with Fabric, enabling data-driven decision-making for improved insight from your data

Features

OneLake: Centralised SaaS Data Lake for data processing
Unified data platform connecting disparate data sources
Data warehouse: Structure & Process Data
Power BI visualizations for real business insights
Use data to drive decisions using Power BI analysis
Data science: Using AI tools to improve insights.
Data Engineering: Organise and analyze large volumes of data
Business intelligence: Turn Data into Decisions with Power BI
Integration with existing systems & centralise data for analysis
Tailored Microsoft Fabric Solutions for public sector services

Benefits

Professional Services or Managed Service engagements
Partner with proven data-services skills in the Public Sector
A single data platform from ingestion to insight analytics
Expert resources without the hiring headache
Data-driven decision-making capabilities
Reduce costs through data-driven optimizations
Put data at the fingertips of your Users
Enhance data security and privacy measures
Stay ahead in service provision with innovative analytics solutions
Advice on strategic & tactical approaches to Data Development

£1,250 a unit

Education pricing available

Service documents

Pricing document

PDF
Skills Framework for the Information Age rate card

PDF
Service definition document

PDF
Terms and conditions

PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ric.kelly@bcn.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

Contact

BCN Group Ltd Mr Ric Kelly
Telephone: 0345 095 7000
Email: ric.kelly@bcn.co.uk

Service scope

Software add-on or extension: Yes
What software services is the service an extension to: Microsoft Fabric
Cloud deployment model: Public cloud
Service constraints: Services are constrained only by the limitations of the Microsoft Fabric Platform & the associated services
System requirements: Relevant Fabric Licensing

Suitable Internet Connectivity

User support

Email or online ticketing support: Email or online ticketing
Support response times: Depending on Service Purchased Options: Standard Support Hours - Monday - Friday 08:00 - 18:00Hrs Extended Support Hours - Monday - Friday 07:00 - 19:00Hrs Out of Hours Support - P1 ONLY - 24/7 (Excluding Christmas Day) Priority 1: Standard / Extended Hours - Response Within 30 minutes Priority 1: (Out of Hours) Response Within 60 minutes Priority 2: Standard / Extended Hours – Response Within 2 hours Priority 3 or 4: Standard / Extended Hours – Response Within 4 hours Priority 5: Standard / Extended Hours – Response Within 4 hours
User can manage status and priority of support tickets: Yes
Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
Phone support: Yes
Phone support availability: 9 to 5 (UK time), Monday to Friday
Web chat support: No
Onsite support: Yes, at extra cost
Support levels: Comprehensive Account Management & Support options Availability of the Fabric Platform is inherited via Microsoft
Support Hours 50+ dedicated support engineers across 3 UK offices provide technical support 24 hours a day, 7 days a week, 365 days a year. * This includes proactive monitoring and alerting of core services. *Waking Hours = 7am to 7pm Monday to Friday (from manned helpdesk) Ticket Severity All tickets logged to the Service Desk will be allocated a severity level based on the following methodology. This will ensure that reporting on service levels may be achieved to the optimum format. 1 - Catastrophic business disruption 2 - Severe business disruption or user critical issue 3 - Business disruption or multiple user issue 4 - Minor business disruption or user issue 5 - Job or Task Service Desk Staff will evaluate the Incident and allocate a priority level after which it will be assigned to the appropriate staff. This will be based on the required skill set to resolve the incident in a timely manner.
As a Microsoft Tier-1 CSP BCN will escalate issues to Microsoft as required for additional support.
Support available to third parties: Yes

Onboarding and offboarding

Getting started: For all Fabric Solutions BCN will engage with the customer to identify business requirements & the optimal solution required. Whether that is a migration to Fabric from other data stores or development of an existing solution, BCN will guide from start to finish. BCN follow the below methodology for delivering projects: Define The first step is always information. We take the time to understand your business. Build We build on our research. Your solution is designed to leverage the insights we learn. Deliver We only ever deliver once we're completely happy and fully tested. Evolve Digital solutions don't stop, they evolve. Metrics & analytics keep pushing you forward.
Service documentation: Yes
Documentation formats: PDF

Other
Other documentation formats: Microsoft Word
End-of-contract data extraction: Continuity of service is important to us for our customers. All customer data is hosted in the customer's tenant & therefore is fully owned by the customer. At the end of any contracted engagement the customer will control the data within the customer's environment & BCN access will be removed as necessary.
End-of-contract process: At the end of any contracted engagement BCN will support handover of any solution to the customer. BCN will remove access to all systems as necessary & terminate any support for services.

Using the service

Web browser interface: Yes
Supported browsers: Microsoft Edge

Firefox

Chrome

Safari
Application to install: No
Designed for use on mobile devices: Yes
Differences between the mobile and desktop service: No feature differences. Layouts will auto adapt dependent on screen configuration.
Service interface: Yes
User support accessibility: WCAG 2.1 AA or EN 301 549
Description of service interface: Users can access Fabric Services through the Microsoft Fabric Portal: https://app.fabric.microsoft.com/
Accessibility standards: WCAG 2.1 AA or EN 301 549
Accessibility testing: Microsoft are responsible for Web Interface testing
API: No
Customisation available: Yes
Description of customisation: Complete customization is available within the boundaries of the Fabric Development Framework & other Microsoft Cloud Services. BCN will complete works based on the agreed design.

Scaling

Independence of resources: Independence of resources is provided by Microsoft using logical tenant isolation. Multiple forms of protection have been implemented throughout Microsoft Fabric to prevent customers from compromising Microsoft Fabric services or applications or gaining unauthorized access to the information of other tenants or the Microsoft Fabric system itself, including: Logical isolation of customer content within each tenant for Microsoft Fabric services is achieved through Microsoft Entra authorization and role-based access control.

Analytics

Service usage metrics: Yes
Metrics types: Native Fabric usage metrics & measures. Others can be developed on request
Reporting types: API access

Real-time dashboards

Reports on request

Resellers

Supplier type: Reseller providing extra features and support
Organisation whose services are being resold: Microsoft

Staff security

Staff security clearance: Other security clearance
Government security clearance: Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations: Yes
Data storage and processing locations: United Kingdom

European Economic Area (EEA)
User control over data storage and processing locations: Yes
Datacentre security standards: Managed by a third party
Penetration testing frequency: At least once a year
Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest: Physical access control, complying with CSA CCM v3.0

Physical access control, complying with SSAE-16 / ISAE 3402

Encryption of all physical media
Data sanitisation process: Yes
Data sanitisation type: Explicit overwriting of storage before reallocation

Deleted data can’t be directly accessed
Equipment disposal approach: A third-party destruction service

Data importing and exporting

Data export approach: Data is kept in standard data formats and can be extracted at any time by the customer using standard Microsoft or other products.
Data export formats: CSV

Other
Other data export formats: Other supported Power BI Data Formats
Data import formats: CSV

Other
Other data import formats: Other support Power BI Data Formats

Data-in-transit protection

Data protection between buyer and supplier networks: TLS (version 1.2 or above)
Data protection within supplier network: TLS (version 1.2 or above)

IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability: Availability of the Fabric Service is leveraged from Microsoft. Service availability <99.9% results in service credits being provided by Microsoft.

Fabric can be built for higher availability, & BCN will design solutions to meet the required customer availability requirements

Microsoft SLAs can be found here - https://view.officeapps.live.com/op/view.aspx?src=https%3A%2F%2Fwwlpdocumentsearch.blob.core.windows.net%2Fprodv2%2FOnlineSvcsConsolidatedSLA(WW)(English)(April2024)(CR).docx&wdOrigin=BROWSELINK
Approach to resilience: Microsoft Fabric runs on Microsoft's Azure infrastructure. Microsoft ensures that the baseline infrastructure and platform services are available. BCN can design for further resiliency as required for the solution, depending on requirements. Power BI, now a part of the Fabric, has a solid disaster recovery system in place and offers the following features: BCDR as default. Cross-region replication: Power BI uses Azure storage geo-redundant replication and Azure SQL geo-redundant replication to guarantee that backup instances exist in other regions and can be used. This means that data is duplicated across different regions, enhancing its availability, and reducing the risks associated with regional outages. Continued services and access after disaster: Even during disruptive events, Power BI items remain accessible in read-only mode. Items include semantic models, reports, and dashboards, ensuring that businesses can continue their analysis and decision-making processes without significant hindrance.
Outage reporting: Public Dashboard & Emails

Identity and authentication

User authentication needed: Yes
User authentication: 2-factor authentication
Access restrictions in management interfaces and support channels: Entra ID provides RBAC controls into customer Fabric environments to restrict access to named resources. Following a least-privilege principle access is controlled via the Entra ID of the customer & other network restrictions based on the solution.
Access restriction testing frequency: At least once a year
Management access authentication: 2-factor authentication

Audit information for users

Access to user activity audit information: Users have access to real-time audit information
How long user audit data is stored for: User-defined
Access to supplier activity audit information: Users have access to real-time audit information
How long supplier audit data is stored for: User-defined
How long system logs are stored for: User-defined

Standards and certifications

ISO/IEC 27001 certification: Yes
Who accredited the ISO/IEC 27001: SGS
ISO/IEC 27001 accreditation date: 25/06/2020
What the ISO/IEC 27001 doesn’t cover: BCN Group activities related to the provision of this service are covered by ISO 27001
ISO 28000:2007 certification: No
CSA STAR certification: No
PCI certification: No
Cyber essentials: Yes
Cyber essentials plus: Yes
Other security certifications: No

Security governance

Named board-level person responsible for service security: Yes
Security governance certified: Yes
Security governance standards: ISO/IEC 27001
Information security policies and processes: Organisation chart available on request. Upon induction, staff handbook, policies and procedures are provided. Specific IG policies around Information Security which are also in the staff handbook are included. We are also fully compliant with GDPR guidelines. Ongoing documented review to ensure policies are being followed as well as one-to-one systems to enforce policy processes.

Operational security

Configuration and change management standard: Supplier-defined controls
Configuration and change management approach: Change requests are raised by the customer or on their behalf by our support team. These are submitted to the change team for review and what-if analysis, the results of which are communicated back to the change owner for review of potential impacts and technical feedback before authorising and scheduling in the work. Upon completion and validation that the change has been successful, relevant documentation and parties are updated accordingly. The Change Advisory Board meet regularly to assess the whole change life-cycle to ensure that safeguards and security remain at the forefront of any changes made.
Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach: Production assets are scheduled for daily, automatic scans with the most recent vulnerability signatures. The results of these scans are collected in a secure, central storage service, and automated reporting makes results available to service teams. Service teams review scan results that report aggregate scan results to provide comprehensive reporting and trend analysis. When vulnerability scans indicate missing patches, security misconfigurations, or other vulnerabilities in the environment, service teams use these reports to target the affected components for remediation. Vulnerabilities discovered through scanning are prioritized for remediation based on their (CVSS) scores and other relevant risk factors - https://learn.microsoft.com/en-us/compliance/assurance/assurance-vulnerability-management
Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach: Protective Monitoring is provided by Microsoft for Fabric Services. "Microsoft cloud services are continuously monitored for signs of compromise. In addition to automated security monitoring and alerting, all employees receive annual training to recognize and report signs of potential security incidents. When suspicious activity is detected and escalated, Service-specific Security Response teams initiate a process of analysis, containment, eradication, and recovery" More information can be found here https://learn.microsoft.com/en-us/compliance/assurance/assurance-incident-management
Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach: BCN's Incident Management process: Upon detection of an incident either internally or by report (telephone/email/portal) it is classified due to its impact and the number of users it affects. Where required, an escalation event is then created triggering the assignment of a Major Incident Manager, re-assignment of technical resource and team leader to provide client updates. Updates are provided throughout a major incident (P1) with an incident report provided within 1 week. Root cause analysis undertaken after the incident has been resolved to help mitigate the likelihood of recurrence. Microsoft's Incident Management processes for infrastructure incidents are found here: https://learn.microsoft.com/en-us/compliance/assurance/assurance-incident-management

Secure development

Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks: No

Pricing

Price: £1,250 a unit
Discount for educational organisations: Yes
Free trial available: No

Service documents

Pricing document

PDF
Skills Framework for the Information Age rate card

PDF
Service definition document

PDF
Terms and conditions

PDF

Request an accessible format

Cookies on Digital Marketplace

Microsoft Fabric Solutions for Enhanced Public Sector Services

Features

Benefits

Pricing

Service documents

Framework

Service ID

Contact

Service scope

User support

Onboarding and offboarding

Using the service

Scaling

Analytics

Resellers

Staff security

Asset protection

Data importing and exporting

Data-in-transit protection

Availability and resilience

Identity and authentication

Audit information for users

Standards and certifications

Security governance

Operational security

Secure development

Public sector networks

Social Value

Pricing

Service documents