Supercharge London Ltd.
AI and Intelligent Automation Services
This service supports buyers to automate and streamline processes, reduce manual work and minimise operational risk through strategically introducing AI and automation solutions. Our end-to-end, bespoke service covers readiness assessment and design through to deployment, training, live operation and optimisation.
Features
- AI readiness assessment, evaluating data, infrastructure and objectives
- Use case prioritisation to identify automatable/AI-suited processes
- Secure, compliant design of AI architecture and platforms
- Intelligent workflow implementation with automation and document processing
- Agentic AI implementation, integrating LLM steps with human oversight
- Predictive model development for forecasting, anomaly detection and recommendations
- Embedded security, compliance and quality testing and support
- Comprehensive training and knowledge transfer for successful adoption
- End-to-end support and ongoing operational maintenance
- Agile build, test, and validation process incorporating user feedback
Benefits
- Use-case prioritisation delivers value quickly and reduces misalignment
- Solutions improve operational efficiency and productivity
- Supports safe, governed and compliant AI adoption in regulated environments
- User validation enables better user buy-in and outcomes
- Improves cost efficiency and quality by minimising manual processing
- Minimises human error, reducing avoidable rework and risk
- Improves decision quality using organisational data
- Provides scalable foundations for overall cost savings and long-term value
- Provider neutral approach avoids AI model or cloud platform lock-in
- Balances governance and security with performance and accessibility
Pricing
Service documents
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Framework
G-Cloud 15
Service ID
3 1 7 1 0 8 5 5 0 3 7 3 5 8 7
Contact
Supercharge London Ltd.
Laura Rodriguez
Telephone: +44 7425248371
Email: uksales@supercharge.io
About your service
- Service categories
-
Cloud Support Services
Set Up and Migration
- Data auditing and organising
- Data/information structure design
- Engagement and communication planning
- Project management and governance
- Service optimisation/right sizing
- Other
Service scope
- Service constraints
-
As our service is delivered through close collaboration with client teams, for delivery to proceed effectively, we need:
- Timely access to client stakeholders and subject-matter experts, including business, technical and governance representatives, to support discovery, decision-making and validation activities.
- Access to relevant systems, environments and documentation, as agreed in the Statement of Work, including legacy platforms, interfaces and operational processes
- Appropriate permissions to deliver tooling and environments, such as cloud accounts, code repositories, CI/CD pipelines and monitoring or logging tools, where development, testing or deployment activities are part of the scope
User support
- Email or online ticketing support
- Yes
- Support response times
-
We operate a priority-based (P1-P4) multi-level support model with defined response and resolution times
L1 (Technical Support): 24/7/365 availability, immediate response and resolution or transfer
L2 (Advanced Infrastructure Support): 24/7/365
P1 Response: 1 hour, resolution: 8 hours
P2 Response: 4 hours, resolution: 24 hours
P3 Response: 24 hours, resolution: 5 days
P4 Response: 2 days, resolution: next scheduled release
L3 (Application Support): 9am-5pm CET, Monday to Friday, Hungarian Business Days
P1 Response: 4 hours, resolution: 2 days
P2 Response: 1 day, resolution: 3 days
P3 Response: 2 days, resolution: 5 days
P4 Response: 5 days, resolution: next scheduled release - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.2 AA
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- Yes
- Web chat support availability
- 24 hours, 7 days a week
- Web chat support accessibility standard
- WCAG 2.2 AA
- Web chat accessibility testing
-
Web chat testing is carried out by Zendesk on our behalf. Zendesk conducts web chat accessibility testing for clients by:
● Formally consulting with agents, admins and end users who rely on assistive technology to collect feedback
● Accepting customer/end-user feedback through a variety of channels
● Using all feedback to inform improvements
● Retesting products following remediation and new feature updates
● Engaging third-party auditors to conduct regular compliance audits of their products - Support levels
-
The support levels we provide are as follows:
● L1: Technical Support / Helpdesk Team - Technical support specialists are available 24/7 365 days a year, in 8 hour shifts, via dedicated phone number and Zendesk ticketing system.
● L2: Advanced Infrastructure Support/Reliability Engineers- DevOps organisation available 24/7 365 days a year following on-call rotation via dedicated phone number and Zendesk or Jira ticketing system.
● L3: Application Support/Engineers - L3 Application Engineering team following CET business hours, available via Jira ticketing system.
With quoting influenced by factors such as availability windows and customer/engagement requirements, we operate a bespoke pricing model, subject to agreement with the customer. Upholding transparency, we share the details which inform our pricing, such as day rates and anticipated resources allocated, with clients.
Technical account manager and cloud support engineers
We provide L1, L2 and L3 cloud support Engineers, as outlined above. For successful collaboration and coordinated oversight, we provide clients with a dedicated Service Operations Manager. As the main point of contact, they monitor and report progress to clients, typically at weekly ticketing review calls, monthly service review calls and quarterly service reviews, attended by all key stakeholders. - AI chatbot
- No
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Baseline Personnel Security Standard (BPSS)
Pricing
- Discount for educational organisations
- No
Architecture roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data architect | £610.00 | |
| Senior data architect | £700.00 | |
| Chief data architect | £1,000.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Lead security architect | £950.00 | |
| Principal security architect | £1,000.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Senior solution architect | £950.00 | |
| Principal solution architect | £1,000.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Senior technical architect | £950.00 | |
| Principal technical architect | £1,000.00 |
Chief digital and data roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Chief data officer | £1,000.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Chief information security officer | £1,000.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Chief technology officer | £1,000.00 |
Data roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Analytics engineer | £570.00 | |
| Senior analytics engineer | £650.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data analyst | £570.00 | |
| Senior data analyst | £650.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Senior data engineer | £670.00 | |
| Lead data engineer | £750.00 | |
| Head of data engineering | £900.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data scientist | £610.00 | |
| Principal data scientist | £690.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Senior machine learning engineer | £810.00 | |
| Lead machine learning engineer | £900.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Performance analyst | £570.00 | |
| Senior performance analyst | £650.00 |
IT operations roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Business relationship manager | £50.00 | |
| Senior business relationship manager | £50.00 | |
| Lead business relationship manager | £50.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Operational control manager | £680.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Senior IT service manager | £680.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Incident manager | £680.00 | |
| Major incident manager | £680.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Senior infrastructure engineer | £720.00 | |
| Lead infrastructure engineer | £800.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Senior infrastructure operations engineer | £720.00 | |
| Lead infrastructure operations engineer | £800.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Service desk manager | £680.00 |
Product and delivery roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Business analyst | £590.00 | |
| Senior business analyst | £650.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Delivery manager | £670.00 | |
| Senior delivery manager | £750.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Product manager | £720.00 | |
| Senior product manager | £790.00 |
Quality assurance testing (QAT) roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Senior QAT analyst | £550.00 | |
| Lead QAT analyst | £640.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Senior test engineer | £550.00 | |
| Lead test engineer | £640.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Test manager | £550.00 |
Software development roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Senior DevOps engineer | £720.00 | |
| Lead DevOps engineer | £800.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Frontend developer | £650.00 | |
| Senior frontend developer | £700.00 | |
| Lead frontend developer | £750.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Developer | £650.00 | |
| Senior developer | £700.00 | |
| Lead developer | £750.00 |
User-centred design roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Senior accessibility specialist | £720.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Senior content designer | £720.00 | |
| Lead content designer | £800.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Content strategist | £720.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Senior graphic designer | £550.00 | |
| Lead graphic designer | £660.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Senior interaction designer | £720.00 | |
| Lead interaction designer | £800.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Senior service designer | £720.00 | |
| Head of service design | £900.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Technical writer | £590.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Senior user researcher | £720.00 | |
| Head of user research | £900.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- TAM CERT
- ISO/IEC 27001 accreditation date
- Monday 13 October 2025
- What the ISO/IEC 27001 doesn’t cover
- Our certification does not specify what is not covered, however it specifies that it covers digital strategy & product design, customer software development, data & AI, and support services.
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- No
- Quality management systems (QMS)
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- Cd4edbd6-c3c9-4c36-a30a-72eb6ea3c447
- Cyber essentials plus
- Yes
- Please provide your Cyber Essentials Plus Certificate Number
- 9d2de5f1-ac50-4800-b269-8e34670ac0ff
- Other security certifications
- No
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
- New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
- Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
- Plans to engage the contract workforce in deciding the most important workplace issues to address
- Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
- Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
- Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
- Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
- Activities to cascade good practice on fair working conditions throughout the supply chain
- Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
- Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
- Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
- Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
- Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
- Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
- Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
- Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
- Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
- Volunteering opportunities for staff
- Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
- Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
- Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
- How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
- Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.
- Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
- Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
- Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
- Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises
- Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
- Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
- Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
- Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
- Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
- Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
- Plans for positive actions with community groups.
- Measures for making facilities used in the delivery of the contract available for community groups, education or training
- Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
- Plans to respond flexibly and adapt approaches to community engagement and initiatives
- Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
-
Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero
Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.
- Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
- Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
- Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
- Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
-
Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 6: Employment and training: For those who face barriers to employment
- Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
- Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
- Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
- Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
- Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
- Working conditions which promote an inclusive working environment and promote retention and progression
- Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
-
Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.
- Understanding of the issues affecting the development of new skills by target cohort
- Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
- Other measures to offer development opportunities for the target cohort(s) in the contract workforce
- Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
- Understanding of issues relating to entering the contract workforce
- Creation of outreach activities to create a pipeline of employees for the future contract delivery
-
Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.
Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.
- Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
- Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
- Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
- Actions to invest in the physical and mental health and wellbeing of the contract workforce
-
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at uksales@supercharge.io.
Tell them what format you need. It will help if you say what assistive technology you use.