MOTOROLA SOLUTIONS UK LIMITED

RapidDeploy - Radius, Radius Plus Eclipse & Lightning

Radius is a cloud-based 9-1-1 tactical mapping solution. Eclipse is an easy-to-use cloud-based analytics solution. Lightning is a mobile app designed specifically to empower Field Responders with the tools and information they need to respond to emergencies swiftly and effectively.

Features

• GIS/Map integrations include 20+ basemaps and utilize client-authoritative-data
• SMS/Text: bidirectional communication with AI-powered translation in 130+ languages
• Panic buttons: integrate and display panic buttons with alerting
• Transcription & Translation: AI-powered call transcription and translation with keywords
• Find responders: real-time tracking of responders in the field
• Real-time-alerts: notify first responders when emergency-call received in close-proximity
• Search-&-Navigate: Boost responder efficiency with real-time call-data and on-click-navigation
• Standard reporting library for frequently accessed information and report scheduling.
• Natural language queries for real-time intelligence and faster decision making.
• Performance management inclusive of a staffing module for resource planning

Benefits

• GIS/Map integrations include 20+ basemaps and utelize client authorative data.
• SMS/Text: bidirectional communication with AI-powered translation in 130+ languages.
• Panic buttons: integrate and display panic buttons with alerting
• Transcription & Translation: AI-powered call transcription and translation with keywords
• Find responders: real-time tracking of responders in the field.
• Real-time alerts: notify first responders when emergency-call received in close-proximity.
• Search-&-Navigate: Boost responder efficiency with real-time call-data and on-click-navigation.
• Standard reporting library for frequently accessed information and report scheduling.
• Natural language queries for real-time intelligence and faster decision making.
• Performance management inclusive of a staffing module for resource planning

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at andy.glover@motorolasolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

317445567660061

Contact

Andy Glover
07736636880
andy.glover@motorolasolutions.com

About your service

• Service categories:

  Applications

  Production and operations

  Service industry and public sector operations

  • Public Order and Safety
  • Police
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: No
• System requirements:
  • Windows 10 Pro 64-bit with latest security and windows updates
  • Web Browser: HTML5 Google Chrome (latest version)
  • Microsoft Edge (Chromium-based version) Chrome
  • Edge Windows Browser for Radiusv5.
  • Windows 10 Pro 64-bit with latest security and windows updates
  • Screen Resolution: 1080p
  • Hard drive: 128GB (Solid State Drives preferred)
  • 1-5 positions 10Mbps; 6-10 positions 15Mbps; 11-30 positions 30Mbps
  • Processor: i3 (i5 processor preferred)

User support

• Email or online ticketing support: Yes
• Support response times: Within 15 minutes
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes
• Support levels: A. The support process starts when the Client has submitted a support request and RapidDeploy has opened a new a service ticket. All support actions, metrics and escalations will be linked and recorded against by the service ticket.; b. Once a service ticket has been assigned, Tier 1 support will review the support request and assign the appropriate Severity, service level criteria and request type. If the request type is either a bug requiring technical assistance or a new feature request, the service ticket is passed to the development management team for assessment, prioritization and scheduling as part of the development delivery process.; c. If the service ticket is for either a non-technical bug or general support request, the service ticket is then assigned to Tier 1 support for resolution. At this point the ticket will be subject to SLA timelines for initial response and updates. RapidDeploy will escalate beyond Tier 1 support as needed in order to resolve the incident in a timely manner. ; d. During assessment of and on completion / resolution of the service ticket, the Client will be provided with a resolution progress and feedback pertaining to their request.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: RapidDeploy conducts a Training Kick-off with the Client to define training-needs scope, led by Customer-Success-Manager. This includes defining delivery-method(s), target-audiences etc to promote successful training of Client-stakeholders and end-users. Training approach is documented and shared with Client-stakeholders.; ; Training provided via RapidDeploy-Academy online Learning-Management-System, on-demand training portal 24/7/365. Should in-person training, live-webinar-training-sessions, and/or significant number of "Office-Hours" sessions be requested, RapidDeploy works with Client to agree approach, document and review. Additional-charges may apply if in-person and/or live-webinar training-sessions are required.; ; -System Administrators Training; System Administrators access the System-Admin-training modules in RapidDeploy Academy. The primary audience being PSAP training-staff and/or supervisors who enroll-and-direct the attendance of PSAP end-users.; -End-User Training; These are tailored to front-line personnel and administered at a self-directed pace while seated-at-a-console. System-Administrators/Supervisors are responsible for monitoring-completion of RapidDeploy Academy-curriculum by the end-users and receipt of certificate.; -“Office Hours” Live-Training-Sessions; RapidDeploy can schedule and conduct a live, instructor-led webinar session to answer questions and provide in-depth review of specific application functionality if requested. The quantity and timing of this session(s) is based on need and availability of RapidDeploy staff.; ; In-depth training-videos and training-guides are available to PSAP end-users via Help-Center and accessed directly from Support-Portal within the RapidDeploy Radius application.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: Video (Online, streaming)
• End-of-contract data extraction: Client data will be returned to Client in a format reasonably determined by RapidDeploy upon written request following the expiration or termination of this Agreement.
• End-of-contract process: During the 90 days following termination of the Agreement, RapidDeploy will return or otherwise make available to the Client any Personal Data, Incident Records and Client Content that RapidDeploy maintains on behalf of Client as of the date of termination. Following such 90 day period, or as otherwise specified in the Agreement, RapidDeploy will cease Processing, and promptly delete or otherwise render reasonably inaccessible all Incident Records and Client Content, except as may be required by law, or which may be retained in connection with RapidDeploy’s rights under Section 1.7 of the Agreement.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Documentation is provided via the RapidDeploy Academy online Learning Management System (LMS), an on-demand training portal available 24/7/365. In-depth training videos and training guides will also be made available to all end users via the Help Center, which can be accessed directly from the Support Portal within the RapidDeploy products.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Our mobile product (Lightning) is designed and optimised for first responders in the field, whereas the desktop product(Radius/Radius Plus) is designed and optimised for telecommunicators working from a desk.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Radius/radius Plus is a cloud-based emergency response tactical mapping solution for emergency responders. Radius leverages Esri capabilities to visualize caller information on the customer’s authoritative GIS data. Radius provides additional situational awareness by correlating and signals from a curated partner network to provide additional information to the call taker at the point of receiving a distress call.
• Accessibility standards: None or don’t know
• Description of accessibility: Although we try our best to accommodate the Web-Content-Accessibility-Guidelines, we do not fully-comply. ; ; We comply with the following requirements:; - ColorContrast: Maintain-adequate-contrast between text-and-background to ensure-readability-by-users with visual-impairments.; - Readable Text: Make-sure-text can be resized-up-to 200% without loss-of-content or functionality, for-users with-visual-impairments.; - Accessible Forms: Label-elements-clearly and ensure form-fields are logically-structured and keyboard-accessible.; - Error Identification and Suggestion: If a user makes an error, it should be clearly-identified with a suggestion for correction.; ; We do not comply with the following requirements:; - Text Alternatives: Provide text alternatives for non-text content like images-videos-and-audio-files.; - Keyboard Accessibility: Ensure all interactive-elements are navigable-using-a-keyboard.
• Accessibility testing: N/A
• API: No
• Customisation available: Yes
• Description of customisation: Radius/Radius Plus: ; - Core worklfow is static, making use of fly-out panels for different information. The theme can toggle between light/dark mode.; - The majority of the features are controlled by feature enablement and RBAC.; ; Lightning:; - Core workflow elements are static, theme can toggle between light/dark mode.; - The majority of the features are controlled by feature enablement and RBAC.; ; Eclipse:; - Core workflow elements are static, theme can toggle between light/dark mode.; - The majority of the features are controlled by feature enablement and RBAC.

Scaling

• Independence of resources: High availability and autoscaling of resources

Analytics

• Service usage metrics: Yes
• Metrics types: It's an adhoc request.
• Reporting types: Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: We safeguard data at rest using AES-256-bit-encryption & strict identity-centric access-controls. For all databases-and-storage, including managed and None-DB environments, we enforce encryption at the storage-layer with automated-cryptographic-key rotation-managed via a secure-vault and backups-of-keys. To further minimize risk, we implement Dynamic-Data-Masking(DDM) and hashing to ensure that sensitive fields—such as PII—are obscured from unauthorized-users and administrative-staff. Access is strictly governed by Identity-Provider(IdP) integration using Managed-Identities, ensuring that only authorized-application-logic can decrypt-data. This is supported by full-audit-logging, real-time monitoring, and automated-alerting for anomalous activity tied to 24/7 SOC. All cryptographic-standards are aligned with FIPS 140-2 requirements, ensuring robust-protection and compliance with data-sovereignty principles.
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure

Data importing and exporting

• Data export approach: There is no Manual export of data permitted.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PDF, MP3, MP4
  • Any common digital asset format. e.g. mp4, mp3
• Data import formats:
  • CSV
  • Other
• Other data import formats: Geotiff

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: Beyond standard TLS 1.2+ encryption, we implement a multi-layered defense-in-depth, zero-trust network-strategy to secure the network-path. We enforce Edge-network-filtering including web-application firewalls and volumetric-DDoS-mitigation to neutralize-threats before they reach the-application. Integrity is maintained via DNSSEC and Geo-fencing to restrict traffic to authorized-jurisdictions. Connectivity is strictly governed by Identity-and-Access-Management (IAM) with mandatory multi-factor-authentication, ensuring only authenticated-sessions can initiate data-transfer. Within our environment, we utilize network segregation via tiered private-subnets and internal-firewalls to isolate-the-workload. We mandate TLS 1.2 or higher(prioritizing TLS 1.3), supported by a managed PKI for CA management and network-data-encryption, ensuring all communications are encrypted using modern, industry-standard cryptographic suites.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection within supplier network: We implement Zero-Trust-Architecture(ZTA)Network. In our-environment, data-is-protected through network micro-segmentation using Network-Security-Groups(NSGs) & segregated-Network-Policies, to enforce granular, least-privilege traffic-flow between application-tiers & isolate-the-workloads from management-planes. All internal service-to-service communication is secured via-mutual-TLS(mTLS) & authenticated-via Identity-aware proxies, ensuring data-in-transit within-environments is both encrypted-and-verified, & continuously-evaluated for validity. We further-secure the internal-environment through private-endpoints & service-level firewalls to prevent lateral-movement. Continuous threat-detection & automated vulnerability-scanning monitor the internal workload, while all administrative access is restricted through Privileged-Access-Management(PAM) & strictly governed by Role-Based Access Control(RBAC). Further we use internal PKI trusted root certificates to encrypt traffic for services.

Availability and resilience

• Guaranteed availability: Availability SLA: RapidDeploy shall use proactive and technically appropriate measures to provide an uptime of 99.99% for the RapidDeploy Platform Services for the measurement period and subject to exclusions outlined below in Section 2. ; ; a. RapidDeploy will measure uptime monthly based on platform uptime outside of all planned mutually agreed maintenance windows.; b. RapidDeploy will measure platform downtime and unavailability based on Severity 1 incidents only, this includes any emergency downtime for resolution of Severity 1 incidents. ; c. RapidDeploy considers all third-party integrations to be non-essential functions to perform critical functions within the platform.; e. SLA Exclusions:; i. The service level agreement does not apply to unavailability that results from a platform suspension or remedial action, as defined in the Master-Agreement; ii. Due to factors outside of RapidDeploy’s reasonable control, including any force-majeure event, Client internet access, or problems beyond the demarcation-point of the RapidDeploy infrastructure; iii. Resulting from any actions or inactions of the Client or any third-party as can be reasonably determined ; iv. Resulting from the equipment, software or other-technology of the customer or any third party(other than third-party equipment within RapidDeploy’s direct control)including third-party maintenance; ; RapidDeploy does not have a standard-penalty or refund-mechanism specific to our Availability-SLA.
• Approach to resilience: Available on request
• Outage reporting: There are email alerts that go out to customers in the case of an outage.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
  • Other
• Other user authentication: We authenticate users by redirecting them to an Auth0-hosted login page, where they provide credentials and receive a secure JSON Web Token (JWT) for authorized access to our services.; RBAC policies govern what users are permitted access to access within the system
• Access restrictions in management interfaces and support channels: With Role based access controls
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
  • Other
• Description of management access authentication: We authenticate users by redirecting them to an Auth0-hosted login page, where they provide credentials and receive a secure JSON Web Token (JWT) for authorized access to our services.; RBAC policies govern what users are permitted access to access within the system for all users -- included management ones.

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: Less than 1 month

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: TX-RAMP, GovRAMP, CJIS
• Information security policies and processes: We follow established cybersecurity frameworks(ISO 27001, NIST(TX-RAMP, GovRAMP, CJIS)) to help standardise our security approach.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Configuration management establishes a rigorous inventory of every code commit, dependency version, and infrastructure setting, creating a reliable baseline that allows teams to reproduce any environment or revert to a previous stable state. Change management compliments this by providing a governed d pipeline for evolving the codebase. Through a combination of automated testing, peer reviews, and staged deployments, every modification is vetted for quality and security before it reaches production.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: We deploy critical patches immediately as released by a vendor or following 48 hours from release on servers if Dev/Testing is required.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Identify compromises: ; -Cloudflare Enterprise telemetry (security analytics, WAF, bot/attack protections)feeds our SIEM in near real-time; -Endpoint/identity signals(EDR, IAM), IDS/IPS & Zero-Trust gateway-logs are correlated for-anomaly & threat‐intel-matches; -Use-cases cover-credential-abuse, data-exfiltration patterns, lateral movement & policy-violations; ; Response:; -High‑severity detections-page on‑call via-the incident-management platform with automated-enrichment & runbook-links; -Triage validates-the-signal, scopes-impact & executes containment(account-lock, session-revocation, block-rules, network-isolation); -Escalation-paths to SecOps & platform-owners; evidence is preserved for forensics; comms follow predefined-templates; ; Speed of Response:; Alert-acknowledgement: ≤ 5minutes(SLA); Initial-triage: ≤ 15minutes for high-severity; Containment-action: ≤ 30minutes, faster if automated-controls-apply; Post‑incident review within 48hours to refine detections & controls
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Incidents are identified through automated monitoring or user reported via our support channels. Once detected, the event is triaged to determine its severity level. We use the incident command system to coordinate the process and use playbooks for specific scenarios. The primary goal is to restore service as fast as possible. Once service is restored, the incident is closed and a postmortem is written to document what happened, why ti happened, how it was caught and what is being done to make sure it doesn’t happen again.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Free trials are not publicly available, only with prior arrangement and executed agreements. The link will remain the same as the Production version, with limited features enabled.
• Link to free trial: Free trials are not publicly available, only with prior arrangement and excecuted agreements. The link will remain the same as the Production version, with limited features enabled.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Coalfire
• ISO/IEC 27001 accreditation date: Tuesday 1 December 2020
• What the ISO/IEC 27001 doesn’t cover: Items not included are those that are out of scope of Information Security and Privacy Management System (ISPMS) governing information assets and data processed by Motorola Solutions, Inc. (including its subsidiaries), development and technical engineering support operations and relevant corporate infrastructure for its Critical Communications, Video Security, and Command Center products and services offerings, and the Data Protection Office and Enterprise Information Security.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Coalfire
• ISO 9001 accreditation date: Friday 1 October 2010
• What the ISO 9001 doesn’t cover: Items not included are those that fall outside the scope of supporting the operations underlying Radio equipment & Services, Command Center Software, and Video Security and Access Control offerings. The organizational scope includes Requirement Management, Design/Development, System Integration, Support Services, Managed Services, Manufacturing, Repair Services, Supply Chain Support, Rentals, and Training Services teams affecting the Quality Management System.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 1b4965d3-cf84-4eca-81cd-5f5b6eaa912d
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: D29c6122-921f-4fac-a806-f8527971521e
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at andy.glover@motorolasolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.