TECHNOLOGY SERVICES GROUP

Sophos Central Endpoint/Server Protection

Cloud-based endpoint/server security solution

Features

• Fully cloud based deployment and monitoring for endpoint/server protection
• Anti-malware, anti-virus, zero-day threat detection and remediation
• DLP to detect & prevent the loss of sensitive information
• Web access control and protection against web-borne threats
• Peripheral control, control/prevent access to peripherals such as USB storage
• 24/7/365 support available from vendor
• Minimal deployment requirements due to cloud based console
• Deployment options for Microsoft Windows and Apple Mac and Linux
• Control applications and block where necessary
• PUA (Potentially unwanted program) blocking

Benefits

• Cloud based console always up-to-date, no manual updating required
• Industry leading vendor with a proven track record
• Protects users while on and offline
• Full vendor-backed support
• Granular policies defined according to device or user
• Easily integrated with other select vendor products for increased protection

£9.50 to £53 a unit a year

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@tsg.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

317515391532102

Contact

Marketing Team
03332200777
info@tsg.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Sophos Central offers a number of other services such as Intercept-X for dedicated anti-ransomware protection, Sophos Mobile to manage mobile devices, Sophos Central Device Encryption, Sophos Phish Threat which provides simulated email phishing attacks and training and more all of which can be added to with Sophos Central Endpoint/Server Protection
• Cloud deployment model: Public cloud
• Service constraints: Service is based in Amazon Web Service; Service offers data stores in USA, Ireland or Germany; Data store will never move geography (data sovereignty); Service is sold through re-seller channel with direct Sophos Sales; Service is sold through re-seller channel with direct Sophos Support
• System requirements:
  • Microsoft Windows 8, 8.1, 10,11
  • Microsoft Server 2012R2, 2016, 2019 & 2022
  • Linux (64-bit)
  • Mac OS X 10.12, 10.13, 10.14
  • RAM: 2GB (Endpoint) 4GB (Server), 1GB (Linux)
  • CPU: 2 core (Endpoint & Server)
  • Internet connection for provisioning and updates
  • Browser: Chrome, IE11+, Edge, Safari etc.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Varies depending on level of service product purchased
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Interface has a compliant contrast ratio: 11.3 as well as WCAG compliant features which enable the use of page readers and keyboard navigation.
• Onsite support: Yes, at extra cost
• Support levels: Varies depending on level of service product purchased
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Sophos offers Professional Services, training courses, video tutorials and written / online manuals are available to assist users implement.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Not relevant to Sophos Central as user data is not processed. Log data can be extracted from Sophos Central at any time using reports or SIEM event data. Sophos Central holds log data for 90 days before automatically expiring it so 90 days after contract expires, there's no more data.
• End-of-contract process: 1) Deliberate end of contract. This is a subscription service which can only be legally used when in contract. If customers no longer require the use of Sophos Central Endpoint Protection they must uninstall the software from all protected computers. At this point, no further protection is offered, no new data will be entered into Sophos Central. Sophos Central log data expires 90 days after creation so any historic logs will fade to zero over this time. This will leave an empty portal containing entries of historic users/computers/policies. These entries can be deleted by the customer if desired, after an extended absence; the entire portal instance will delete; ; 2) Accidental end of contract. In the event of a renewal being missed, but service still being desired, the customer should enter immediate discussion with Sophos to discuss legal options around continued use-of-service. Sophos won’t immediately close the portal. Protection will continue to run for a short grace-period. After this grace period, new protection-definitions/engine upgrades/bug-fixes etc. won’t be available to the customer- effectiveness of the product will start to fall. Renewal of contract will immediately re-instate these updates automatically to the computers- no remediation work will be required to regain full working-status.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: Sophos Central has secured APIs available for customers. These allow the retrieval of event and alert data from Sophos Central, for use in other systems.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: Sophos Central is hosted within AWS and utilises Elastic Scaling features to automatically adjust capability as scope demands. This is all done transparently to the user so no customer process is required. Certain functions can also be cached locally by the customer to enhance local connectivity / performance (e.g. updating).

Analytics

• Service usage metrics: Yes
• Metrics types: The solution provides by default a dashboard providing metrics on Alerts, Usage, Web Stats, User Activity Status and other key indicators. Additionally, more detailed metrics are available to include but is not limited to Users, Computers, Peripherals, Blocked Applications, Allowed Applications, Policy Violations and DLP Violations.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Sophos

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest: Other
• Other data at rest protection approach: Details of security procedures and data protection are available on request. The Sophos privacy policy can also be found online via the Sophos website.
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: User data is not held in Sophos Central. The only data retained is status (e.g. usernames from AD sync, machine names) and events (e.g. malware detected on PC at time). Report data can be exported in various formats on demand, SIEM event data can be exported on schedule.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Report data can be exported in CSV or PDF formats
  • SIEM log events exported using the API in json/cef/Splunk/ArcSight formats
• Data import formats: Other
• Other data import formats: N/a

Data-in-transit protection

• Data protection between buyer and supplier networks: Other
• Other protection between networks: Details of data protection processes are available on request.
• Data protection within supplier network: Other
• Other protection within supplier network: Details of data protection processes are available on request.

Availability and resilience

• Guaranteed availability: Sophos aims for 99.9% up time. As a company we do not commit to an Cloud Service SLA however both updating and live lookups are hosted independently as a fail-safe and endpoint protection will continue to work. For more information around our current up-time please see centralstatus.sophos.com.
• Approach to resilience: Sophos aims for 99.9% up time. As a company we do not commit to an Cloud Service SLA however both updating and live lookups are hosted independently as a fail-safe and endpoint protection will continue to work. For more information around our current up-time please see centralstatus.sophos.com.
• Outage reporting: Real time status information is available at centralstatus.sophos.com

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Username and password
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Lloyd's Register
• ISO/IEC 27001 accreditation date: 22/07/2021
• What the ISO/IEC 27001 doesn’t cover: N/a
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Cyber Essentials
• Information security policies and processes: Details of Sophos security governance and data management processes are available on request

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Operational security processes are confidential
• Vulnerability management type: Undisclosed
• Vulnerability management approach: Operational security processes are confidential
• Protective monitoring type: Undisclosed
• Protective monitoring approach: Operational security processes are confidential
• Incident management type: Undisclosed
• Incident management approach: Operational security processes are confidential

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  TSG are actively working to reduce their own Carbon output and evolving services and practices to support our customers on this journey as well.

Pricing

• Price: £9.50 to £53 a unit a year
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@tsg.com. Tell them what format you need. It will help if you say what assistive technology you use.