CONNECT INTERNET SOLUTIONS LIMITED

WordPress Intranet

We offer a low-risk, proven, affordable WordPress intranet (or extranet) for organisations of every size. It transforms organisations, promoting collaboration, improving efficiency, reducing overheads, sharing knowledge and improving productivity. Supplied business-ready, it is rapidly deployed within just four weeks. Based on WordPress open source technology, there is no supplier tie-in.

Features

• Client branding applied to WordPress intranet / extranet
• Open Source WordPress content management system for intranet / extranet
• Build questionnaires and polls; supports multimedia (audio, video, Word, PDF)
• Staff commenting, suggestion boxes, personalisation, social media integration
• Staff directory, staff profiles, integrates with Active Directory
• Searchable document repository. Site search with filters.
• Events calendar, Social noticeboard, Display Key Performance Indicators (KPIs)
• Meets accessibility standards, usable on PC, mobile devices, smart phones
• Set up process workflows and authorisations
• Alert intranet / extranet users to new content

Benefits

• Rapid deployed intranet / extranet solution
• Engages staff
• WordPress intranet promotes collaboration, improves internal communication
• Transforms productivity
• Streamlines processes, reduces overheads
• Supports remote working
• WordPress is open source: no ongoing license fees, no tie-in
• Reduction in paperwork producing environmental benefits
• Improved internal and external service levels

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@connectinternetsolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

317684570708959

Contact

Sam Mooney
+44 (0) 1512824321
tenders@connectinternetsolutions.com

About your service

• Service categories:

  Applications

  Content workflow and management

  • Capture
  • Document
  • Media Services
  • Creative

  Content services

  • Enterprise Content Management Applications
  • Content Sharing and Collaboration Applications

  Persuasive content management

  • Website Software
  • Digital Asset Management Applications
  • Product Content Management Applications
  • Content Marketing Applications
  • Video Platforms
  • Digital Adoption Platform

  Enterprise portals and digital workspaces

  • Multi-Audience Portals
  • Integrated Employee Workspaces
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: We endeavour to maintain a reliable and secure environment, 24/7/365. To do so requires us to perform regular maintenance on both our hosting infrastructure and your website. Maintenance normally takes place 4pm – 6 pm on the third Tuesday of every month. Occasionally, maintenance may need to be scheduled at alternative times in which case you will be notified in advance. Critical security-related software updates normally take place within 48 hours of release. Scheduled maintenance is outwith any SLA that may be in place. Expected data transfer 1Mbps per transfer. A Fair Usage Policy applies. Minimum contract period: 24 months.
• System requirements: Accessed over multiple Internet-enabled devices using a standard web browser

User support

• Email or online ticketing support: Yes
• Support response times: Support is available Monday to Friday 09:00 - 17:00, excluding public holidays. High - A major incident / urgent problem affecting critical operations: 2 hours Normal - A change that is not business critical: 4 hours. (24*7 private cloud support available as a separate service).
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Support can be provided provided at standard hourly rate or at a discounted rate through a flexible support and maintenance contract (drawdown). Support and maintenance service is managed by a dedicated Service Desk Analyst with monthly reporting.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Our end-to-end delivery approach includes a project initiation meeting, regular keep in touch calls, stakeholder workshops (optional), documentation of requirements, sign-off loops for scope and deliverables, feedback touchpoint meetings & virtual training with accompanying documentation.
• Service documentation: Yes
• Documentation formats:
  • PDF
  • Other
• Other documentation formats:
  • Microsoft Word
  • Microsoft Excel
• End-of-contract data extraction: When off-boarding, the buyer will be supplied with an export (image). Images can be supplied in qcow or raw format.
• End-of-contract process: This service provides the reassurance of no supplier tie-in and an off-boarding process that is quick and hassle-free. Flexible options are available for handing over the export to the client, dependent upon the buyer's preferences.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The solution is fully responsive across desktop, mobile & tablet with feature parity.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AAA
• Description of service interface: Service interfaced preceded by user login.
• Accessibility standards: WCAG 2.2 AAA
• Accessibility testing: Interface testing conducted with proven combination of - Automated accessibility testing software - Manual accessibility testing software - Assistive technologies recommended in GOV.UK / GDS Service Manual: JAWS (desktop screen reader), NVDA (desktop screen reader), VoiceOver on iOS (mobile screen reader), TalkBack on Android (mobile screen reader), Windows Magnifier or Apple Zoom (screen magnifiers), Dragon (speech recognition).
• API: Yes
• What users can and can't do using the API: Via WordPress (REST, WP-CLI), buyers can integrate with third-party services, e.g. Active Directory (e.g. Azure, LDAP, SAML), Microsoft 365 (e.g. SharePoint, Teams, Yammer), CRM (e.g. Salesforce, HubSpot), MailChimp and other email marketing platforms, GOV.UK Notify, NHS Mail; manage users, content, media, settings & extend via plugin/package APIs. Configuration and support is guided by the APIs and plugins/packages supported in the environment.
• API documentation: Yes
• API documentation formats:
  • HTML
  • Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The solution is delivered with a range of in-built, intranet-ready features. Customisation is available upon request.

Scaling

• Independence of resources: Private cloud infrastructure and network separation is in place between systems. A detailed explanation is commercially sensitive and will be discussed with the buyer.

Analytics

• Service usage metrics: Yes
• Metrics types: Integration with Google Analytics, Google Tag Manager, Google Looker Studio, Matomo Analytics is available. In-built reporting on successful / unsuccessful searches, user downloads, user-submitted forms is also available.
• Reporting types:
  • API access
  • Real-time dashboards
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Degaussing
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: The solution's content management system provides a variety of in-built data export options in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: 99.9%
• Approach to resilience: Information available upon request.
• Outage reporting: Outage reporting provided in line with our incident response and communication procedures. Reports provided in PDF format.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Granular role-based user access controls complement username & strong password, with optional MFA, VPN or IP allow listing.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Our security policies and processes are certified by ISO 27001:2022, Cyber Essentials; comply with National Cyber Security Centre guidance, UK General Data Protection Regulation (UK GDPR) & the Data Protection Act 2018. Further information available upon request.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We maintain documented configuration baselines and track service components throughout their lifecycle via controlled repositories and a maintained changelog. Proposed changes are assessed against functional specifications and, where relevant, Data Protection Impact Assessments, with security, privacy & operational impacts reviewed and approved prior to implementation.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We assess threats through regular vulnerability scanning, security reviews & trusted intelligence sources, including NCSC alerts and vendor advisories. Updates and patches are applied via a controlled, staged update process, with critical and zero-day fixes deployed within 48 hours, ensuring rapid risk mitigation while maintaining service stability.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We employ proactive protective monitoring, including log analysis, alerting & anomaly detection to identify potential compromises. Suspected incidents trigger an immediate, documented response process covering containment, investigation & remediation. Security incidents are triaged rapidly, with critical issues responded to immediately and escalated in line with agreed incident response and communication procedures.
• Incident management type: Supplier-defined controls
• Incident management approach: We operate documented incident management processes, with predefined workflows for common incident types. Users can report incidents via support channels, triggering triage and response. We provide an initial incident report within 24 hours, followed by a detailed closure report within five working days, outlining root cause, actions taken & prevention measures.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 1%
• Between £250,000 and £500,000: 1%
• Between £500,001 and £1,000,000: 1%
• Between £1,000,001 and £2,500,000: 1%
• Between £2,500,001 and £5,000,000: 1%
• Over £5,000,001: 1%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Alcumus ISOQAR Limited
• ISO/IEC 27001 accreditation date: Wednesday 6 August 2025
• What the ISO/IEC 27001 doesn’t cover: Certification applies to the activities defined within the certified scope and does not extend to activities, assets, information, services or operations not governed by the Information Security Management System (ISMS), including those operated outside direct management or under separate operational or third-party controls.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: World Certification Services Ltd
• ISO 9001 accreditation date: Monday 8 December 2025
• What the ISO 9001 doesn’t cover: Certification applies to the activities defined within the certified scope and does not extend to activities, services or operations outside of that scope, including work performed outside the Quality Management System (QMS) or under separate operational or third-party controls.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 8cbae7cb-11db-42a3-bb89-5f92f2515ee8
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: Yes
• Any other security certifications:
  • Registered with the ICO under the Data Protection Act 2018
  • NHS Data Security and Protection Toolkit assured

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@connectinternetsolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.