METRICELL LIMITED

SmartTools Geospatial Visualisation in Maps and Dashboards

SmartTools Geospatial Visualisation in Maps and Dashboards is a cloud-based software service for integrating, visualising and analysing complex datasets on interactive maps and dashboards. It supports data-driven decision making through geospatial insights, reporting and collaboration across organisations.

Features

• Interactive geospatial maps for visualising complex datasets
• Customisable dashboards with configurable charts and indicators
• Secure cloud-based access via standard web browsers
• Data integration from multiple structured and geospatial sources
• Role-based user access and permissions management
• Real-time and historical data visualisation
• Exportable reports and visual outputs
• Scalable architecture supporting multi-user organisations

Benefits

• Enables data-driven decision making through clear geospatial insights
• Improves visibility of assets, performance and trends
• Reduces manual analysis through automated visualisation
• Supports collaboration across teams using shared dashboards
• Speeds up reporting and insight generation
• Improves understanding of complex datasets
• Supports consistent and repeatable analysis processes
• Helps organisations prioritise actions using visual evidence

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at luke.alexander@metricell.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

318017716118862

Contact

Luke Alexander
07901604469
luke.alexander@metricell.com

About your service

• Service categories:

  Application Development and Deployment

  Analytics and business intelligence

  • Location and geospatial data management and analytics
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: The service is delivered as a managed, cloud-based SaaS and accessed via a supported web browser with internet connectivity. Planned maintenance may occur outside core business hours and will be communicated in advance. Data integrations are subject to data quality, format and availability of buyer-supplied datasets.
• System requirements:
  • Modern web browser with JavaScript and cookies enabled
  • Stable internet connection
  • Supported desktop or tablet operating system

User support

• Email or online ticketing support: Yes
• Support response times: Support requests are acknowledged within one business day during UK business hours. Response times may vary depending on issue severity and complexity. Support is provided Monday to Friday, excluding UK public holidays. Weekend responses are available for critical issues by prior agreement.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: A standard support service is included with the SaaS subscription, providing email and ticket-based support during UK business hours (9am–5pm, Monday to Friday, excluding public holidays). Requests are triaged by severity and responded to in line with agreed priorities.; ; Phone support is available during UK business hours. Users can raise and track support requests via the ticketing system.; ; Enhanced support services, including dedicated technical account management, onsite support, configuration assistance, training and consultancy, are available at additional cost. These services are provided on a time and materials basis in line with Metricell’s published SFIA rate card.; ; Support costs for enhanced services are agreed with buyers in advance as part of the Call-Off Contract. No mandatory minimum spend applies.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Users are supported through a structured onboarding process that includes service setup, user account configuration and initial guidance. Buyers are provided with documentation and guidance materials to support day-to-day use. Introductction sessions and walkthroughs can be delivered remotely, with additional training, workshops or onsite onboarding available by agreement as chargeable professional services.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: At the end of the contract, buyers can request extraction of their data in commonly used, open formats. Data can be exported via the service or provided securely by Metricell, depending on data type and volume. Where required, support can be provided to assist with data extraction and handover as part of an agreed off-boarding process. All data remains the property of the buyer.
• End-of-contract process: At the end of the contract, buyer access to the service is closed in line with agreed notice periods. Buyers can extract their data in agreed formats, as described in the data extraction process. Standard off-boarding activities, including account closure and confirmation of data deletion or retention, are included. Any additional support such as extended access, bespoke data transformation, migration assistance or onsite support can be provided at additional cost by agreement, in line with the Call-Off Contract.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The service uses a responsive web interface that adapts to mobile and tablet screens. Core functionality, including map viewing, dashboards and data exploration, is available on mobile devices. Some advanced configuration, administration and large-screen visualisation tasks are better suited to desktop or laptop use.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: The service is accessed through a secure, web-based user interface providing interactive maps, dashboards and reporting tools. Users can view, filter and analyse geospatial datasets through role-based access using standard web browsers. The interface is designed to be intuitive and suitable for desktop, tablet and mobile use.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: The service interface is designed in line with recognised accessibility best practice, including use of semantic HTML, keyboard navigation support and appropriate colour contrast. Accessibility is considered during design and testing, and feedback from users is used to inform ongoing improvements. Formal assistive technology testing is undertaken where proportionate to customer requirements.
• API: Yes
• What users can and can't do using the API: The API enables secure integration with external systems for the automated ingestion and retrieval of datasets used within the service. Users can programmatically submit, update and retrieve authorised data feeds and metadata, subject to access controls. Service configuration, user management and core application behaviour are managed through the user interface and are not exposed via the API. API access is authenticated and scoped to agreed use cases.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Buyers can customise the service through configuration of dashboards, maps, data layers, filters, reports, user roles and access permissions using the web interface. Visualisations and views can be tailored to organisational needs without code changes.; ; Additional customisation, including bespoke data integrations, schema changes or extended configuration, can be delivered by Metricell through agreed professional services. Customisation is carried out by authorised Metricell personnel, with buyer input and approval, and scoped as part of the Call-Off Contract.

Scaling

• Independence of resources: The service is delivered using a scalable, cloud-based architecture designed to support multiple customers concurrently. Usage is logically separated by tenant, with access controls and resource management in place to prevent one user’s activity impacting others. Capacity is monitored and managed to maintain consistent performance as demand varies.

Analytics

• Service usage metrics: Yes
• Metrics types: The service provides usage metrics including user access and activity, dataset usage, dashboard and map interactions, and service utilisation. Metrics support operational oversight and reporting and can be used by buyers to understand how the service is being used over time.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure

Data importing and exporting

• Data export approach: Users can export their data through the service where available, or request secure export via Metricell. Data is provided in commonly used, open formats and delivered securely, appropriate to data type and volume. Export requests are handled in line with agreed access controls and contractual arrangements.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • GeoJSON
  • JSON
  • Shapefile
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • GeoJSON
  • JSON
  • Shapefile

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: The service is designed to be highly available and is delivered using resilient, cloud-based infrastructure. Availability targets are defined in the Call-Off Contract and supported by monitoring and incident management processes. Planned maintenance is scheduled outside core business hours where possible and notified in advance. Where agreed availability levels are not met, service credits or other remedies may be applied in accordance with the Call-Off Contract.
• Approach to resilience: The service is delivered using resilient, cloud-based infrastructure designed to minimise single points of failure. Core components are monitored continuously and deployed with redundancy to support high availability. Data is backed up regularly and recovery procedures are in place to support service restoration in the event of an incident. Capacity and performance are actively monitored to allow the service to scale as demand changes. Further details on resilience measures can be provided to buyers on request.
• Outage reporting: Service availability is monitored continuously. In the event of a service outage or significant incident, affected buyers are notified by email and through agreed support channels. Updates are provided as the issue is investigated and resolved, with follow-up communication where appropriate. Outage information can also be shared on request as part of service reporting.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces and support channels is restricted using role-based access controls and the principle of least privilege. Administrative access is limited to authorised personnel and protected by strong authentication, with additional security controls applied where appropriate. User permissions are managed centrally and reviewed periodically to ensure they remain appropriate to role and responsibility. Access to support channels is restricted to named, authenticated users approved by the buyer. All administrative and support access activity is logged and monitored to support oversight, investigation, and accountability.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Metricell maintains a set of information security policies and procedures covering access control, data protection, incident management, vulnerability management and acceptable use. Policies are approved by senior management and reviewed periodically. Security responsibilities are clearly defined, with escalation and reporting to board-level oversight where required. Controls are implemented through technical measures, staff awareness and operational processes, and compliance is monitored as part of day-to-day service management and continuous improvement activities.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Configuration and change management is managed through defined internal processes. All service components are version controlled and tracked throughout their lifecycle, including infrastructure, application code, and configuration settings. Changes are requested, reviewed, and approved by authorised technical staff before implementation. Each change is assessed for potential security, availability, and performance impact, with appropriate testing carried out in a non-production environment where applicable. Changes are deployed using controlled release procedures with rollback plans in place. Audit logs and change records are maintained to support traceability and accountability.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We operate a proactive vulnerability management process across our platform. Potential threats are assessed through a combination of automated vulnerability scanning, cloud provider security alerts, dependency monitoring, and regular internal security reviews. We monitor CVE feeds, vendor advisories, and industry best practice guidance. Vulnerabilities are risk-assessed based on severity and impact, with remediation prioritised accordingly. Security patches and configuration updates are deployed promptly using controlled change management processes, with critical fixes applied as a priority. Our approach is reviewed regularly to ensure continued effectiveness and alignment with evolving threat landscapes.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We operate continuous protective monitoring across our cloud-hosted platform. Potential compromises are identified through automated logging, monitoring, and alerting of application activity, authentication events, API usage, and infrastructure health. Alerts are reviewed by trained staff, with suspicious activity investigated promptly. When a potential compromise is identified, we follow a defined incident response process to contain, assess, and remediate the issue. Critical incidents are prioritised and responded to immediately, with appropriate customer notification where required. Monitoring processes are reviewed regularly to ensure effectiveness and continual improvement.
• Incident management type: Supplier-defined controls
• Incident management approach: We operate a documented incident management process aligned with industry best practice. Pre-defined response procedures exist for common incident types, including service outages, security incidents, data access issues, and performance degradation.; ; Incidents can be reported by users via email or the online support ticketing system. Issues are triaged based on severity and impact, with clear ownership assigned and escalation paths defined. Critical incidents are prioritised immediately and worked continuously until resolution.; ; During an incident, affected users are kept informed through direct communication. Following resolution, an incident report can be provided on request.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Mike Tims
• ISO/IEC 27001 accreditation date: Monday 12 August 2019
• What the ISO/IEC 27001 doesn’t cover: N/a
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Mike Tims
• ISO 9001 accreditation date: Tuesday 18 May 2021
• What the ISO 9001 doesn’t cover: N/a
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 7fa8c71b-22db-4e49-b4ed-b83177688ac3
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 75aece90-ab56-4ca9-9ec7-6fbde4076dd7
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at luke.alexander@metricell.com. Tell them what format you need. It will help if you say what assistive technology you use.