Bytes Software Services

Netwrix Endpoint Protector

oSoSys offers a rich portfolio of security products and features for device control, data loss prevention (DLP), and eDiscovery for Windows, macOS and Linux, as well as the development of applications for portable storage device encryption and enhancement. Endpoint Protector is a dedicated DLP solution with a server/client architecture.  bssgc

Features

• Granular Device Control functionality for Windows, macOS and Linux
• Offline Temporary password to grant access for a specific duration
• VID, PID, Serial Number whitelisting in Device Control
• USB device encryption (256 bit AES) for Windows and macOS
• Data Loss prevention through browsers, cloud storage, instant messaging etc.
• Data protection through printers and USB devices
• Data protection policies for GDPR, PCI DSS, NIST etc.
• Data discovery and remediation actions
• Detailed reporting and analytics
• AD synch, SIEM integration, SSO

Benefits

• Cross platform solution with feature parity for Windows, macOS, Linux
• Zero-day support for Windows and macOS
• Compatibility with offline environments
• Most granular set of features for Device Control
• Complex data protection policies for GDPR, PCI DSS, NIST etc.
• Lightweight agent
• Ease of deployment
• Ease of use

£38.65 a user

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@bytes.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

318185272076878

Contact

Chris Swani
+44 (0) 7951 326815
tenders@bytes.co.uk

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: SIEM integration, Active Directory, Azure Active Directory, Single Sig-on SSO)
• Cloud deployment model: Private cloud
• Service constraints: N/a
• System requirements: 1 Ghz dual-core CPU, 30 MB RAM, 1 Kbs bandwidth.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Between 2 & 18 Hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Severity 1 - SLA 2 hours, Severity 2 -SLA 6 hours, Severity 3 - SLA 12 Hours, Severity 4-SLA 18 Hours
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Free onboarding services, detailed user manuals and online materials.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Export logs reports to an external repository, SIEM etc.
• End-of-contract process: "If the server is hosted by the customer, access to the user interface and logs will remain available, but the security policies won't be enforced on the computers anymore. In case of our SaaS solution, access to the user interface remains available for 30 days after the contract ends.; The cost includes: access to an on-premise or SaaS server, licenses for the computers where the agent is installed, onboarding, standard technical support, product updates. The only additional cost could be Enterprise Support if needed."

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
• Application to install: Yes
• Compatible operating systems:
  • MacOS
  • Windows
  • Other
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The service interface is accessed via a web browser and it contains menus to navigate and configure various functionalities offered by the product.
• Accessibility standards: None or don’t know
• Description of accessibility: Users will configure the security policies on the management console. The policies are enforced on the computers by the client software. Users can review the policy violations on the management console and take the appropriate actions.
• Accessibility testing: None
• API: Yes
• What users can and can't do using the API: Endpoint Protector Unify is built with an API first approach. Extensive documentation can be provided on how to use the APIs. It is a restful API. Every button or feature available in the graphic user interface can be accessed via the API.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: Standard deployment methodologies include a traditional on premise deployment with in the client provided infrastructure or in a client provided IaaS cloud service.

Analytics

• Service usage metrics: Yes
• Metrics types: Dashboards, Reports
• Reporting types: Regular reports

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Netwrix

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Multiple options are available for exporting data, depending also on the type of tha data: excel, csv, pdf, SIEM, API etc.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Availability is subject to System requirements
• Approach to resilience: Designed and built to meet current requirements
• Outage reporting: In Built Error messaging and logging

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: All Netwrix solutions are authorized and authenticated via client provided Active Directory constructs and governance. Applications employ strict role bases access controls and seperation of duties are emforced by client provided constructs. No supplier resourcing will have 'onboarded' or direct access to the service.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CCM version 3.0
  • ISO/IEC 27001
• Information security policies and processes: N/a

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Our R&D wide security policies to protect the integrity of our software include:; 1. Access to code repositories and development infrastructure is granted only to individuals with a legitimate business need.; 2. Software developers are restricted, through technical mechanisms, from committing source code directly to the authoritative branches of the source control repository.; 3. Before code is merged from a developer’s branch into an authoritative branch, it is subject to code review and approval from at least one peer. ; .
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Netwrix IT and CIO teams collaborate to manage Netwrix internal network, server, and desktop environments to ensure that Netwrix resources are available and sustainable for service delivery.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Netwrix utilizes its cutting edge security technologies in conjuction with Microsoft end point management to ensure that all layers of the Netwrix internal IT ecosystem is continously monitored.
• Incident management type: Supplier-defined controls
• Incident management approach: Netwrix is developing new internal incident response plans that address the full scope of its current group of companies. In the interim, any suspected incidents are brought to the attention of the Chief Security Officer, Director of IT, and Director of Legal for investigation. Collectively, the Security, IT, and Legal teams review all suspected incidents and respond accordingly. In the event of a confirmed incident, the executive leadership team would be briefed and any effected entity or individual would be notified as soon as practicable or as required by law, as applicable.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  We take our environmental management and the impact we have on the environment very seriously. We have environmental policies in place and hold the ISO14001 accreditation. Our environmental assessments are conducted annually by an external Lead ESOS Assessor; they are signed-off by the board and compliance reported to the regulator (the Environment Agency). Our environmental policy is published on our website at https://www.bytes.co.uk/company/sustainability/environmental.; Bytes achieved carbon net zero in March 2022 through approved carbon offsetting schemes. We are always seeking to reduce our impact on the environment. We aim to minimise waste, reduce pollutants and use renewable materials. Our offices have recycling facilities for cans, plastic and paper. We aim to reduce our office printing to zero within the next few years. ; An Environmental Steering Committee has been established to coordinate environmental activities and drive change.; To drastically reduce our emissions, we have switched to renewable energy. Our Head Office has reached our first milestone of using a specialist 100% renewable electricity provider. We are also exploring options to install solar panels on our Headquarters building.; Other environmental initiatives include installing electric vehicle charging points and encouraging staff to commute to work without the car (setting up a car share network and installing secure cycle parking).; We produce a SECR (Streamlined Energy and Carbon Reporting) report that details the companies energy consumption and carbon emissions. This report is produced annually by an independent assessor. ; This report provides details of our emissions in Scope 1, 2 and 3 categories. It details the activities previously taken to reduce emissions and also recommendations for further improvements.; For scope 1,2 and 3 emissions we aim to reduce these by 50% by 2025-2026 from our 2021 baseline.; We aim to be Net Zero by 2040, covering our own operational emissions.

Pricing

• Price: £38.65 a user
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Netwrix provide free 'Proof of Concept' trials of our combined suite of softwares.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@bytes.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.