MIT Dynamic Technologies Limited

Voice Migration and In-Life Voice Support

MIT provide professional services to migrate legacy on-premise or private-cloud communications platforms (Phone Systems and PABX's) to cloud unified communications solutions (e.g. Teams, Cisco, RingCentral etc.) and to support in-life management of on-premise voice platforms.

Features

• Vendor Agnostic Voice Migration
• PABX Resource and Auditing of all vendor platforms
• PABX and Cloud-to-Cloud Voice Migration
• Voice Utilisation and License Management
• PABX and PA Call Recording
• Voice System Backups
• Data pool and number management
• Centralised Directory Management
• Telephone System Analysis and Call Logging
• Radio and Mobile Bill Logging and analysis

Benefits

• Reduces cost of migration
• Significantly reduces user error
• Speeds up time to delivery
• Accurate translations from legacy equipment
• Automated migration
• Removes need for specific vendor knowledge
• Vendor agnostic
• Compatible with all telephone systems and PABXs
• Compatible with all cloud voice service providers
• Data presented in standard 'bulk loaders' accepted by cloud providers

£2.70 to £5.05 a device

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at paulm@mit-tech.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

318457934867475

Contact

Paul McGuinness
08442478881
paulm@mit-tech.co.uk

Planning

• Planning service: Yes
• How the planning service works: The MIT service provides an automated approach to voice auditing of on-premise PABX/UC/Telephone system equipment. The output of the service is a high-level design that details exactly what hardware, software and licenses are being utilised within the customer environment, and a low-level design that allows automated migration to the preferred cloud provider. This approach is vendor agnostic, and fully automated.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Microsoft Teams
  • Cisco WebEx Calling
  • RingCentral
  • 8x8
  • Mitel Cloud Voice
  • Cisco HCS
  • Unify OSBiz
  • Broadsoft
  • Any other hosted voice provider

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: The MIT service automatically audits on-premise equipment and builds a migration plan for provisioning to a cloud voice provider. This is achieved through a vendor agnostic approach to on-premise auditing, and a normalised output that is compatible with all the major cloud voice providers. We work hand-in-hand with your consultants and project delivery managers to ensure that they have all the information they require within zero down-time, and without user-error. The information provided includes impact analysis of migrating to all the popular target cloud solutions, and details any area of concern prior to the project beginning in earnest. It also highlights unused resources which typically allows for a 20% reduction in unnecessary voice licenses when moving to a new cloud solution.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: MIT is ISO9001 certificated and has a fully integrated CI (Constant Integration) platform within its development arm. All services are operated by skilled staff, with a full ticket-based helpdesk solution to provide both customer-facing and internal tracking of an queries.; ; MIT is also ISO270001 certificated, and ensures that all data is held in isolated servers, disconnected from the internet to ensure data security.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: MIT operate an established helpdesk, and already provide full 1st/2nd/3rd line support to both central and local Government agencies as well a large multinational communications vendors.; ; Support is provided via a dedicated helpdesk staff via telephone, email or remote desktop, in addition to a JIRA based ticketing system for tracking of any customer queries.; ; MIT has a long track record of providing support services to central and local government, nuclear organisations and large multi-nationals throughout the whole of the UK and Worldwide.

Service scope

• Service constraints: Our support desk provides a 4 working hour response to all queries, but only operates from 08:00 - 18:00 Monday to Friday unless previous arrangements have been made for specific projects.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Our response is within 4 hrs, Mon-Fri from 08:00 - 18:00
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Project support: Dedicated project manager, plus support team to provide services. The cost is embedded within a total project cost, based on a Statement of Requirements provided by the client. ; ; "In life" (Annualised) support is available for long-term projects, and the support level includes support desk team and account manager. This cost is incorporated into an annual license and software assurance cost, and is scaled based on the solution scope.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: 15/08/2017
• What the ISO/IEC 27001 doesn’t cover: None
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Fighting climate change:

  Fighting climate change

  We are continually assessing ways to minimise the impact our business has on the environment. Our core initiative for achieving a lessened environmental impact is our working from home and remote working . We are dedicated to reducing unnecessary travel for all our staff, and where possible, staff work mainly from home.
• Covid-19 recovery:

  Covid-19 recovery

  We have ensured that our workplace is Covid-safe in all areas, but have allowed any staff that feel vulnerable to work from home or in a location at the office where they are not in proximity to others. We have also leveraged video conferencing in order to avoid unnecessary face-to-face meetings.
• Tackling economic inequality:

  Tackling economic inequality

  We ensure that our staff are paid fairly for their work, and where possible reduce any costs that could be associated with work (e.g. travel) - Our staff salaries are reviewed bi-annually to ensure that they exceed government recommendations.
• Equal opportunity:

  Equal opportunity

  MIT Dynamic are committed to carrying out its business ethically, in compliance with all laws and regulations, with consideration of the environmental impact and with honesty. ; Our policy is based off the following principles:; • Equal opportunities; • Making ethical decisions ; • Compliance with all applicable regulations, laws, legislation, and codes of practice. ; • Honesty; • Minimising environmental impact; • Being charitable; We aim to improve our Corporate Social Responsibility performance at every opportunity and this policy is reviewed annually to highlight any opportunities for improvement as well as assessing our performance against the principles we follow
• Wellbeing:

  Wellbeing

  It is our duty to ensure the health, safety, and welfare at work of all employees as far as reasonably practicable. We carry this out via the following measures:; • We have a health and safety which is available to all staff ; • Health and Safety Awareness training is given to all staff; • Designated members of staff are given first aid training; • Risk assessments have been conducted and are updated with new changes or considerations; • Providing and maintaining a safe working environment.

Pricing

• Price: £2.70 to £5.05 a device
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at paulm@mit-tech.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.