Microlink PC (UK) Ltd

Liberatii Data Platform

Liberatii is a database virtualisation Software-as-a-Service that helps enterprises change their database without having to change the application. Using a real-time query translation technology, Liberatii reduces the time, cost and risk of re-platforming applications to different cloud databases. Therefore enterprises can reallocate the savings on higher impact areas.

Features

• Automated Schema and Database Migration
• Extensive PL/SQL Compatibility
• Low-latency Performance
• Enterprise-grade SLAs
• Near-zero Database Downtime
• Advanced Monitoring Capabilities
• Real-time Query Translation
• Secure Data
• End-to-end Encryption
• Open-security Platform

Benefits

• Break Free from Oracle Database Constraints
• Fast-Track Your Cloud Database Migration (Move in Weeks not Years)
• Reduce your Database Costs
• Eliminate Database Migration Risks
• Future-proof your Applications
• Preserve Application Business Logic and Investment

£500 to £7,374 an instance

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sam@microlinkpc.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

318977044972137

Contact

Hazel Knights
02380240300
sam@microlinkpc.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: None
• System requirements: Active Cloud accounts required, such as AWS and Azure

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within 24 hours of receipt on a UK working day.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Liberatii web chat is accessible via the Liberatii website where they have access to the self-service support, a knowledge base and if necessary a support agent.
• Web chat accessibility testing: The web chat has running for years and is continuously being monitored and improved using AI.
• Onsite support: Yes, at extra cost
• Support levels: Support is provided by phone, email or webchat during UK working hours ( between 9 and 5). These support levels are included in Liberatii pricing.; ; Liberatii will work with each of our individual clients to agree upon an appropriate support structure for the service in scope of that contract. Support services are aligned to meet unique needs and preferences as Liberatii recognises that each client will be different.; ; Once identified, we will agree with the client a stepped escalation process which is detailed with the customer.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Typically, users sign up for a proof-of -concept project with Liberatii where they could see the product in action in a secure sand box environment. The users can start using the product through cloud marketplaces at any time and refer to the online documentation to get started and for support purposes. There is also web support channel available for customers.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Liberatii will only store users’ non-sensitive data to the extent required by law/regulation for the efficient running of the service.; Liberatii will not store user sensitive data unless Liberatii is legally required to do so.
• End-of-contract process: At the end of the contract, users can delete their account or ask for the account to remain dormant.; ; Any customisation work outside the scope of the software is at extra cost (database migration assessment, data migration, custom software development, etc).

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The Liberatii Data Platform as a service is available on major cloud marketplaces such as AWS marketplace and Azure marketplace.
• Accessibility standards: None or don’t know
• Description of accessibility: Liberatii is accessible via major cloud marketplaces such as Azure and AWS. Users can deploy Liberatii Data Platform within their cloud tenants and achieve different levels of SLAs supported by the cloud provider.
• Accessibility testing: None
• API: Yes
• What users can and can't do using the API: The cloud marketplaces offer APIs to deploy and manage Liberatii Data Platform. Once deployed, Liberatii Data Platform has an API that users can use to configure the platform and perform different actions such as database migrations, synchronisation, etc.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The customers can customise how they deploy Liberatii within their cloud tenant in various ways. They can customise the authentication methods, security and access level management, computation and storage options, high availability options, fault tolerance and disaster recovery options, etc.

Scaling

• Independence of resources: Liberatii Data Platform is deployed in customers’ cloud tenants and is not affected by other users using the service. Customers can customise the Liberatii Data Platform to meet different SLAs within their tenant.

Analytics

• Service usage metrics: Yes
• Metrics types: Number of active instances by user
• Reporting types: Reports on request

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Liberatii Ltd

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: By email request to us. We will arrange a secure File Transfer of the data.
• Data export formats:
  • CSV
  • Other
• Other data export formats: MS Excel
• Data import formats: Other
• Other data import formats:
  • Oracle
  • SQL

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: Not applicable.
• Approach to resilience: Available on request.
• Outage reporting: Any outage is reported by dynamic email alerting; Active reporting of severe outages will be sent by email to customers

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
  • Other
• Other user authentication: Liberatii Data Platform supports all the authentication methods that are available on Azure or AWS. Users can choose which authentication method works for them.
• Access restrictions in management interfaces and support channels: Users manage the interface and support access themselves.
• Access restriction testing frequency: Never
• Management access authentication:
  • 2-factor authentication
  • Username or password
  • Other
• Description of management access authentication: We have a variety of authentication methods which the users can choose from including single sign-on (SSO).

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: SOC Type 2

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: SOC Type 2
• Information security policies and processes: We have implemented SOC Type 2 security standard which enforces processes and systems in place to ensure security.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All changes to the production platform go through a change request process, overseen by our services delivery manager. This process ensures appropriate approvals are in place before changes are made. ; ; Configuration information is stored in a revision control system to track all changes made through the lifetime of the system
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We have implemented SOC Type 2 security standard which enforces processes and systems in place to ensure security. We monitor our code repository as well as live deployments and have enabled third party threat detection (for example Azure cloud defender) to monitor, prevent and resolve any security threat.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Our protective monitoring approach includes a monitoring system that provides real-time status information and alerting to our operations team. Logging is aggregated centrally to enable effective search and correlation of events to take place, and logs are mirrored to a remote location to prevent tampering.
• Incident management type: Supplier-defined controls
• Incident management approach: We have an Incident Management Process that defined the process for reporting and handling incidents. Any incidents are logged on an internal issue tracking system.; ; This alerts appropriate members of staff to the incident so that they can prioritise and resolve the incident effectively as well as providing a log of such incidents. ; ; The procedure includes steps for initial investigation, containment, recovery and client notification as well as later analysis and remediation of the cause.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Microlink has a published Carbon Reduction Plan, available on our website, and updated annually. We are committed to achieving Net Zero by 2050 and our SBTi verified Near-Term target of a 42% reduction by 2030. Approximately 80% of our employees work remote which reduces our emissions from commuting. It has also allowed us to “shut down” the upper floor of Microlink House, greatly reducing our Scope 1 and 2 Emissions from gas and electric usage. We are working with our supply chain to reduce downstream emissions through providing information and tools to help our supply chain calculate and reduce emissions. As most of our suppliers are SMEs, they are just beginning their carbon reduction journey, but Microlink are making a concerted effort to help them on their “path to green”. We encourage our supply chain to make their products and packaging as sustainable as possible, through recycling or reusing of products. To monitor downstream emissions, we audit our suppliers and sub-contractors annually on a variety of environmental and emissions-related factors. The Microlink warehouse have a cardboard shredder allowing them to recycle cardboard waste into recyclable packaging for our products. Through our Clear Desk Policy, we have drastically reduced our paper waste across the company. As of 2023, none of the waste produced by Microlink was sent to landfill; waste that was not recycled was turned into energy through the Veolia “Waste to Energy” Scheme. We have partnered with the DPD EV delivery fleet which has helped us reduce our downstream transportation and distribution emissions and reduce the amount of air pollution created. As of 2023, all DPD deliveries for Microlink were completed through their EV fleet. We are researching the installation of gas pumps and a solar panel array and battery to further reduce our Scope 1 and 2 emissions.

  Covid-19 recovery

  Microlink’s products and services have enabled a quarter of a million people to alleviate their health conditions and disabilities, across both the education and employment sectors. This has never been more relevant than now in the post-COVID environment. Covid showed how it was possible with modern technology to provide disability support services remotely either in the office or at home. This has enabled Microlink to grow its business in the UK and expand its services abroad with benefit to the UK economy. In addition our work in education and accessible recruitment is enabling more disabled students to transition into work successfully.

  Tackling economic inequality

  Microlink are an equal opportunities employer with a strict policy applied to employees; our processes are conducted on merit and suitability. Recruitment procedures and employment conditions are aligned to the Good Work Plan and our Equality and Diversity policy and regularly reviewed to ensure they remain non-discriminatory. Over 45% of Microlink’s current workforce are self-declared as being disabled. These staff members are at the forefront of our management team, our client-facing activities and our market leading research and development team. Microlink is a Disability Confident employer and look to assist other businesses to become Disability Confident. We have won a range of awards related to this, including the National Diversity Award 2015 and have been recognised as a Disability Champion by the Business Disability Forum. As a business we value education greatly –three members of our Senior Management Team act as school governors in their local area. We strongly believe that the delivery of quality services is reliant on providing workplace opportunities to graduates to train into the levels of experience that our UK business requires. Therefore, it is important to us to give back and help younger people gain valuable experience. within a technical and consultative environment such as ours. We are always open to accommodating graduates and provide work experience to local students. We work with Schools and Colleges to train teachers and employers with the skills necessary to encourage young people with disabilities to achieve their full potential at work and in life. We routinely maintain an innovation and research programme targeted at ensuring that the company’s knowledge and expertise is completely up to date and researching technology-based methods for enhancing our service. This entire programme encompasses evaluation, testing, trial and marketing of new innovative assistive technologies as they become market-ready.

  Equal opportunity

  Our vision is to create an inclusive society which embraces diversity and releases the potential to advance humanity. We are an equal opportunities employer. We welcome applications from all groups of society. We regularly review remuneration surveys to ensure that pay is fair and relevant to location. We adhere to policies such as Employment Standards, Ethics, Equality & Diversity, Recruitment & Retention, Reasonable Adjustment and the Equality Act 2010. Candidate CV’s received for any role are anonymised. The recruiter will review the qualifications and experience required to fulfil a role to remove unconscious bias. When inviting a candidate for interview, we are clear about its format, time, length, how many people will be on the panel and their roles. We typically do not publish the interview questions in advance but will forward to candidates if requested. We use language that can be understood by all. We ask if we can make an adjustment for the interview itself and to share information about a disability, health condition or communication difference e.g additional time to respond to questions, BSL support or closed captioning (subtitles) if there is a hearing challenge for example. DSE for all new employees and Access to Work applications are made within the first six weeks of employment. We supply the right tools to enable the individual to carry out their duties. Career progression is available via on the job learning or gaining further qualifications. Mentoring and coaching is available. We accept students for work experience and have and will use apprenticeship initiatives. We give our employees every opportunity to succeed as they are the future of the company. We value every contribution that our employees make. Employees succeed due to their individual performance efforts. Individuals undergo a monthly 1-1 to discuss their performance and identify any skill gaps.

  Wellbeing

  The pandemic taught us everyone that loneliness and social isolation has a devastating impact on our health and wellbeing. Microlink is The employer is an extension of an employee’s family, not just an employer. We listen and help in whatever way we you can. We strive for contentment and have a transparent relationship with employees. We are signed up to Mindful Employer and implement the 6 standards in the Mental Health at Work commitment including promoting an open culture around mental health, a systematic programme of activity and providing mental health tools. We use scientifically designed impact studies to build employee engagement and foster wellbeing in Microlink. We encourage open discussions about what the problems may be via 1-1’s with line managers, HR and Mental Health Champions. We embrace wellbeing initiatives and we regularly train our line managers in how to begin conversations. For employees who need specialist 1-1 counselling, we signpost them to the Company Counsellor for confidential help and guidance. We have a clear communication practice in place to advise staff. we do this weekly and our messages are recorded akin to daily news bulletins on the TV which are then subsequently circulated in an accessible video. We take part in group activities. Bake off days and other events, for example. We volunteer to help local communities such as local colleges and schools by giving our time to undertake mock interviews or opening up our workplace for specific work experience. We are open to volunteering ventures to make the lives better for our local communities and have, in the past painted and gardened. We have raised money and donated to local charities. We practice what we preach and provide mental health support and guidance to clients through our services.

Pricing

• Price: £500 to £7,374 an instance
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: The customers can run a free trial of the product depending on their database migration requirements.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sam@microlinkpc.com. Tell them what format you need. It will help if you say what assistive technology you use.