HELSING LIMITED

Artificial Intelligence (AI) Software Support

Helsing can provide support for all Helsing Artificial Intelligence (AI) software offerings, which enable the enhancement of defence operations at a domain specific level. Helsing can provide assistance with planning, set up and migration, quality assurance and performance testing, training, and ongoing support.

Features

• AI software support; hosted on public, private, hybrid clouds
• Planning, and migration and set up assistance
• Quality assurance and performance testing
• AI software solution guidance, including secure by design for AI
• User and service management
• Training on how to navigate AI software
• Ongoing support for AI software
• Demonstration events
• Benchmarking
• Proof of concepts

Benefits

• Ensure ease of use for technical and non-technical employees
• Enhanced strategic planning, reducing business risk and costs
• Rapid migration to chosen Artificial intelligence (AI) software solution
• Fully managed migration process
• Flexible training delivery for varying user adoption rates and locations
• Bespoke, tailored training materials based on specific contract/project requirements

£2,750 a unit

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@helsing.ai. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

319017436038822

Contact

Samantha Vogel
07961928334
gcloud@helsing.ai

Planning

• Planning service: Yes
• How the planning service works: Helsing can provide assistance to customers planning to implement software services. Helsing AI engineers, data scientists and/or project managers will assist the customer with system design, deployment plan and data source mapping. Further information is available on customer request.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Artificial Intelligence (AI) for Land
  • Artificial Intelligence (AI) for Maritime
  • Artificial Intelligence (AI) for Air
  • Artificial Intelligence (AI) Infrastructure

Training

• Training service provided: Yes
• How the training service works: Helsing provides bespoke training on its AI software offerings as well as the technology that underpins it. Tailored training will be planned for and provided to suit the customer's specific needs, to help reduce wasted training time, and enable speedier implementation and optimisation of the software. These training needs will be established at the stage of engagement. Further information is available on customer request.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Artificial Intelligence (AI) for Land
  • Artificial Intelligence (AI) for Maritime
  • Artificial Intelligence (AI) for Air
  • Artificial Intelligence (AI) Infrastructure

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Helsing can provide assistance to customers planning to migrate to the cloud and/or from other cloud providers to Helsing's AI software offerings. Helsing AI engineers, data scientists and/or project managers will assist the customer with this process by designing a complete migration plan for all required data and dependent services. Helsing will then work closely with the customer to execute the mutually agreed migration plan at a cadence that suits the customer. Further information is available on customer request.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Artificial Intelligence (AI) for Land
  • Artificial Intelligence (AI) for Maritime
  • Artificial Intelligence (AI) for Air
  • Artificial Intelligence (AI) Infrastructure

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Helsing AI software undergoes regular quality assurance and performance testing. Helsing uses a set of standard metrics to monitor performance. Helsing AI engineers, data scientists and/or project managers continually assess deliverables and KPIs, including targets and results. These include quality and performance metrics (e.g., bugs found), which are regularly reported to customer stakeholders. Further information is available on customer request.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: Helsing can provide a variety of ongoing support mechanisms depending on the customer's requirements. Specific support levels would be defined at the planning stage of the engagement and would be bespoke to the customer's needs. Further information can be provided on customer request.

Service scope

• Service constraints: N/A

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Varies upon the severity of the issue and additional cost paid for such services by the customer, but it is feasible for provision of 24/7/365 response if appropriate.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Support levels will be as agreed with the customer.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: TÜV Austria
• ISO/IEC 27001 accreditation date: 05/02/2024
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: Facility Security Clearance

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Helsing is committed to being carbon neutral and has implemented a process to identify and target our largest sources of carbon emission for its business activities:; ; Business travel: Helsing ensures that staff, suppliers, and customers alike only travel when needed and by the most sustainable means available. When travelling to external meetings, we aim to incentivise team members to use trains. Where car is the only option, we aim to ensure at least two passengers share. As part of our internal governance process, we engage with a carbon offset programme to ensure the equivalent greenhouse gas emissions are eliminated with respect to the programmes we deliver against. We also provide a Cycle to Work Salary Sacrifice scheme to all UK employees to enable them to travel without the use of carbon emitting vehicles.; ; Computational activity: Helsing’s software requires compute resource to process large amounts of data for customers. To reduce the carbon impact of this, we use cloud computing wherever possible – it is more energy efficient, reduces impact on unused hardware, and reduces manufacturing demand reliant on rare earth elements. By default, we prioritise working with major cloud providers that have committed to powering their data centres exclusively with renewable energy by 2030. ; ; Sustainable clothing. Helsing exclusively uses clothing for employees from Stanley Stella, a company that specialises in environmentally friendly and sustainable clothing, with a particular focus on water minimisation during the production of their organic cotton.; ; We continue to implement green initiatives at our offices, such as the introduction of various plants and pollinators, use of filtered drinking water taps to deter the use of plastic bottles, and prioritisation of locally sourced food for any in-house catering. We have also established a comprehensive recycling system, which forms part of the onboarding process for all employees and contractors.

  Covid-19 recovery

  As a diverse business attracting a broad range of talent from those recently graduated to experienced veterans, Helsing recognises that the Covid-19 epidemic affected our employees in a multitude of ways, both positive and negative. We remain resolute in our approach to our employee’s health and wellbeing, and have adapted our business model to address the need to cater to flexible working conditions, safe and sustainable travel arrangements, and clean office environments for all.

  Tackling economic inequality

  As a rapidly-growing start-up SME, Helsing understands – and actively advocates for – the important role that start-ups, SMEs and VCSEs play in tackling economic inequality in the defence and technology sectors. Helsing is investing substantial private venture capital in the UK to specifically develop and nurture the AI software and technology industry in Europe, with London as its centre of AI technical expertise. This is already creating high skilled, new jobs to establish the UK as a world leader in AI software and technology for the defence sector, with the express aim of tapping into and fostering the emerging UK AI software and technology talent. ; ; As part of our commitment to diversify the workplace, we have signed up to the Women in Defence Charter, with an aim to grow our non-male workforce to 30% by 2030. With a particular focus on female engineers, we have sought to further encourage and support education in STEM through our involvement in the RUST community and the ada Fellowship, for which we confirmed our first female sponsorship earlier this year. To ensure our existing workforce are also educated on the importance of diversity, we provide all staff with Unconscious Bias training. This is in addition to an individual yearly learning allowance which employees may spend on training and skill-building relevant to their professional development. ; ; Helsing is also a signatory to the Armed Forces Covenant, and within only two years has been granted the Silver Award. Helsing has multiple active UK Military Reservists, several of which are programme leads on priority defence contracts and provides annual paid leave to support Reserve service. It’s important for us to recognise the needs of our existing and future workforce and ensure our business practices and employment benefits are continually reviewed and adjusted to reflect their needs.

  Equal opportunity

  Helsing operates at the intersection of defence and technology – both sectors that have been historically disproportionately white and male. Therefore, we are very sensitive that, in order to have a diverse workforce and supplier base, we must think outside-the-box and focus on intrinsic skills over industry experience.; ; Our analysis shows that referrals are the most successful recruitment channel for diverse (non-male, non-white, and disabled) colleagues. As such, we promote and monitor referrals, offering higher referral bonuses to colleagues that refer diverse candidates. We are a signatory to the Women in Defence Charter, with an immediate aim to achieve a 30% female workforce by 2030.; ; In our recruitment process, we keep track of the pass-through rates of candidates with and without protected characteristics to monitor and minimise bias, offering modifications to the interview process where appropriate (i.e., for neuro-diverse candidates). We offer mentoring to all colleagues and monitor employee and supplier retention rates to be able to identify any cultural issues quickly. To help further our efforts, Helsing has dedicated ERGs for Women, LGBTQ+, Race, and Neurodiversity to lobby for greater equality and representation in our workforce.; ; Similarly, Helsing has a dedicated Veterans ERG to lobby for veterans and veteran issues within the company. Helsing is a proud employer of veterans, with 50% of the Programmes and Partnerships team having served as members of the UK Armed Forces. Helsing is a Silver Award holder of the Armed Forces Covenant, and actively supports veteran employees and applicants, through its secondment opportunities supporting the transition from UK Government roles into those within the fast-growing UK technology sector. ; ; Regarding modern slavery, all staff undergo training on what it is and how to identify it. We also require that all our suppliers have made anti-modern slavery commitments before engaging them.

  Wellbeing

  Helsing is fully committed to supporting the mental and physical health of its employees and actively encourages individuals to pursue a wide range of subsidised activities, either individually or as a group, to suit their lifestyle, routine, and ambitions.; ; Helsing carries out quarterly employee pulse surveys to keep close to employees wants and needs. In late 2023 we identified, from feedback obtained via the pulse surveys, more optimum means by which Helsing could support its employees’ health and wellbeing. This resulted in the initialisation of a subsidised ClassPass account for all UK employees to access a wide range of classes to best suit their individual needs wherever they are based. Helsing also encourages group social events for such activities, providing means for creating internal communication channels to broaden such connectivity. It is important to give our employees this flexibility to express themselves not just for the benefit of their physical health but equally so in support of their mental health. ; ; We consider the mental health of our employees to be of vital importance primarily with respect to their individual wellbeing, but also in contributing to the success of our company and how they engage with the wider supply chain and customer base around them. Helsing offers every employee ten individual counselling services each year via a third-party provider, as well as a range of face to face and online resources covering specific areas such as bereavement, CBT and legal advice. We have also partnered with an Employee Assistance Programme (EAP) which is intended to help employees deal with personal problems that might adversely impact their work performance and also for them to keep a constant check on their personal mental health and wellbeing, particularly for those working in the field.

Pricing

• Price: £2,750 a unit
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@helsing.ai. Tell them what format you need. It will help if you say what assistive technology you use.