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Alfresco: Secure document management

Alfresco, the open Electronic Document and Record Management (EDRM) platform, as deployed by Surevine, is flexible and extensible, enabling native support of the most challenging security constraints. Reimagined from the ground-up to maximise collaboration and sharing. Put people, not files, at the heart of the system.


  • Unified tools deliver coherent and engaging experience, encouraging participation
  • Implement customized workflows for your content
  • People who want to share at heart-of-the-system, not files
  • Web-enabled; works on smartphones, tablets, or any standards-compliant browser
  • Confidently share within the constraints of your own policies/rules
  • Respects retention policies; a system-of-record as defined by NAO
  • Federated approach; share outside walled garden of your team/organisation
  • Security architecture to meet collaboration needs and security constraints
  • Implement secure document management systems trusted by UK Government
  • Built on open-standards, interoperable with other EDRM tools


  • Find the information you need when you need it
  • Ensure teams have the same, most up-to-date, information (version-control)
  • Prevent wasteful duplication of effort through collaborative working
  • Maintain your competitive advantage with a joined-up organisation
  • Supplement your existing tools, rather than a one-size-fits-all
  • Flexible architecture allows you to swap-out and upgrade components
  • Extensible platforms enable native support of challenging security constraints
  • Deep security enhancements to meet your organisation’s specific needs
  • Domain experts involved at every stage of development
  • Every time you share, share with just the right people


£100,000 an instance

Service documents

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G-Cloud 13

Service ID

3 1 9 0 2 4 0 8 8 7 7 9 1 0 8


Surevine Commercial team
Telephone: 0845 4681066

Service scope

Software add-on or extension
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints
There are minimum hardware requirements if installed on-premise or on a private cloud, in order to ensure a reliable user experience.
System requirements
  • Chrome
  • Safari
  • Firefox
  • Microsoft Edge

User support

Email or online ticketing support
Email or online ticketing
Support response times
Support is provided Monday to Friday during standard business hours.

Standard support response times: 1 business day
User can manage status and priority of support tickets
Online ticketing support accessibility
None or don’t know
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Onsite support
Yes, at extra cost
Support levels
As standard we offer Surevine Bronze. This is a 9am to 5pm UK Business Days, service fulfilled by email, ticketing system, or phone. Our current response and fix times are outlined below.
P1: 1 hour / 4 hours
P2: 2 hours / 8 hours
P3: 8 hours / 16 hours
P4: 8 hours / 8 days
You will receive a named technical account manager. Other enhanced support services can be purchased via our related GCloud services.

With each support contract you will receive a named technical account manager.

Other enhanced support services can be purchased via our related GCloud services.
Support available to third parties

Onboarding and offboarding

Getting started
Depending on the security requirements your deployment users can enrol through self-service.

We will provide training for the customer's administration team in how to configure the system, manage users, and how to manage the community. The platform includes an integrated onboarding guide called "Getting Started" which guides new users through the primary functions of the platform. Platform administrators will have access to our documentation knowledge base and part of the support function is to help administrators get the best out of the platform.
Service documentation
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction
Users will be able to export their data at the end of the contract. Multiple options are available and we will work directly with the customer to ensure their data export needs are met.
End-of-contract process
At the end of the contract there are three options:

- Erasure of all the Buyer's Data
- Export of Buyer's data with as a data-base export in a limited set of standard formats.
- Assistance in data migration to other formats and system as a consultancy service at our standard SFIA rates.

Using the service

Web browser interface
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
Application to install
Designed for use on mobile devices
Differences between the mobile and desktop service
All key features.
Service interface
User support accessibility
None or don’t know
What users can and can't do using the API
We offer a number of APIs to support a large range of customer needs including CMIS 1.0 and 1.1. We will work with the buyer to assess their API usage needs and provide a tailored service to them at our standard consultancy rates.
API documentation
API documentation formats
Open API (also known as Swagger)
API sandbox or test environment
Customisation available
Description of customisation
Through engagement with Surevine, the offering can be extensively customised to suit the unique needs of a particular customer.


Independence of resources
Each customer will be hosted on dedicated nodes within our hosting environment.


Service usage metrics
Metrics types
We provide website metrics (visits, user routes etc) in addition to application-level metrics (engagement, last logged in dates, user activity etc).
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request


Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Users can export documents individually or bulk. We can easily export all users data.
Data export formats
Other data export formats
Original format
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats
All docs supported

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection within supplier network
Data can only be accessed from certain endpoints.

Availability and resilience

Guaranteed availability
Availability depends on the service plan you purchase. The entry level availability is 99.5%. Our payment of Service Credits shall be your sole remedy in full and final settlement of Our liability in respect of any failure to meet or delay in meeting Service Levels.
Approach to resilience
We have a range of resilience options including real-time data mirroring at a second site, hot fail over and DDOS protection. These are available as individually priced options. Further information is available on request.
Outage reporting
We report availability performance at our service reviews with the buyer. In the event of an outage, our monitoring systems will alert us and we notify the name point of contact in our Customer.

Identity and authentication

User authentication needed
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
We will only accept email tickets from certain email domains. The bestowing of administration user privileges is at the control of the customer. Server access is strictly controlled and implemented on a per-user basis to ensure traceability.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)

Audit information for users

Access to user activity audit information
You control when users can access audit information
How long user audit data is stored for
Access to supplier activity audit information
You control when users can access audit information
How long supplier audit data is stored for
How long system logs are stored for

Standards and certifications

ISO/IEC 27001 certification
Who accredited the ISO/IEC 27001
ISO/IEC 27001 accreditation date
What the ISO/IEC 27001 doesn’t cover
Certification applies to the whole of Surevine's business activities.
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Cyber essentials
Cyber essentials plus
Other security certifications
Any other security certifications
Cyber Essentials Plus

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
ISO/IEC 27001
Information security policies and processes
The Information Security Management System is owned by the Information Security Manager who report to the CTO. Security reports are provided to every board by the CTO, with twice yearly management review by CEO and CTO. External audit is completed by the ISO 27001:2013 auditor.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Software versioning is managed via Git.
The release management of software is managed via ticketing system.
Security assessment is done by in-house specialist.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Threat and vulnerability information is monitored from a variety of industry standard sources.
Vulnerabilities are managed via same ticketing as software development and release.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
The protective monitoring is typically on a per client basis. The default stance is to deploy into Amazon AWS with no additional protective monitoring. Other configurations are deployed to meet the client's requirement.
Incident management type
Supplier-defined controls
Incident management approach
Incident management follows an adaptive framework which can be triggered from a variety of alert sources, enables management of evolving situations and a controlled, risk-based response.
Escalation to customer points of contact are severity-based.
Incidents are typically summarised to clients via the SLA report.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks

Social Value

Fighting climate change

Fighting climate change

We describe Surevine's way of working as "sustainable software development". All of our people have always worked as a distributed team since we founded the company in 2008. This means no impact on their environment as a result of commuting and no offices to heat, light and clean. Surevine build and deliver collaboration solutions and use those ourselves and with our suppliers and customers to minimize the need for unnecessary travel. We actively encourage the use of walking, cycling and the use of public transport in preference to cars where people do need to to travel to the occasional meeting. We offer a company cycle purchase scheme but do not have a company car scheme as a benefit. Surevine offset the carbon of any flights which need to be taken for business. We have initiatives in the business to ensure that the computing resources we use are minimized and the approach we take to designing the systems is designed to bear that in mind when delivering solutions for our clients. We look to select suppliers whose own approach aligns with ours to climate change.
Covid-19 recovery

Covid-19 recovery

Surevine's fully distributed way of working meant that our team were in a stronger position than many others to be prepared to be able to continue to work during COVID lockdowns. In fact, we were consulted by our customers (including large public sector organisations) on how we managed our way of working. We changed our policies in advance of national policies changing and completely closed down our physical offices in March 2022. We cancelled all travel (national and international) for work reasons. People were able to socially distance and shield with no change to their working patterns. We then monitored and managed cautious changes to that in response to pandemic. We supported local communities through the donation of equipment to support households who did not have the same levels of digital connectivity and did what we could to continue to contribute to our Industry through online meetups, conference etc. We actively incentivised immunisation. Our way of working meant that our business continuity was relatively unaffected, and as the restrictions have been lifted have meant that people are able to safely continue working with almost no impact. There has been no return to the office or hybrid working for most people (unless they specifically requested and needed it) as most people have always worked from home.
Tackling economic inequality

Tackling economic inequality

Surevine have always operated as a fully-distributed company. This has allowed us to employ people from across the UK, including some regions that are more economically disadvantaged. We pay for our employees to have the best possible internet connectivity to their homes, and ensure that all of their expenses incurred in setting up their working environment are covered. For those whose home working environment is not adequate, we fund their set-up and use of the a nearby office space so as to ensure that there are no commuting costs to consider. Our approach to flexible working means that those who have caring responsibilities are to the greatest extent possible able to undertake those whilst continuing to fully contribute to their work commitments. We encourage and support our team members to take a visible role in the community, acting as role models for young people in their community. Members of leadership team take active roles working in schools in economically disadvantaged wards, encouraging young people through Cadets or Duke of Edinburgh schemes, and coding clubs. We donated significant amounts of IT equipment during the pandemic to support homes without adequate resources.
Equal opportunity

Equal opportunity

Surevine are committed to increasing the diversity of our people. We periodically survey our people against a number of criteria to measure our progress. Our distributed business model means we are able to actively recruit employees from economically challenged parts of the UK. Our involvement in mentoring programmes means that we are able to act as role models in those communities. Surevine are committed to increasing the number of women in our workforce and in the industry. One third of our board of directors are women and over a third of our workforce overall. We supported the Cyber Girls First initiative since its inception, and are signed up to the Tech Talent Charter, committing to more representation from women in our industry. We have benefitted from the neuro-diversity of our employees over time, and our mental health support initiatives are geared towards inclusivity. Due to the distributed way of working, we have likewise been able to support those with disabilities that limit their mobility.


Surevine's approach to wellbeing starts with a genuinely flexible approach to working. There are no core hours Company-wide, teams agree locally what works for them, taking into consideration the needs of each individual. This flexibility means that people wanting to take more active roles in - for example - shared parental responsibilities, or having other caring duties are routinely able to do so as a matter of course. Indeed, we have a number of people who have reduced working weeks by default. Across the company we try and promote health and wellbeing, with a whole company "step challenge" having being well established (those without step trackers have them provided by us.) Surevine are distributed by default, so people don't have a stressful commute to get to work. Many Surevine employees do, though, have standing desks to encourage them to spend less time sitting and everyone nominates an alternate co-working space locally which they can use as often as they need to get some human contact. In order to maintain a sense of team spirit, we have quarterly all-hands residential meetings and at these we often focus on wellbeing. We have company 5k runs at each of those (with Surevine team running kit!) We have a particular focus on mental health, including training in mental health first aid and company-wide awareness events. Surevine's cycle purchase scheme has proved popular, and for those who do occasionally need to travel to client or team meetings are incentivised to do so by walking, cycling or using public transport. Breakfast is on us for those that do!


£100,000 an instance
Discount for educational organisations
Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.