IBM Operational Decision Manager on Cloud (ODMoC)
An easy to use business rules automation platform that anyone can work with to quickly initiate business rules management projects at lower cost. (SaaS). Capture, automate and manage rules-based business decisions such as determining eligibility for a range of services and benefits, Assist with fraud detection.
Features
- Enable business and IT users to create/ change/ manage rules
- Share decisions across business, web, mobile applications and IT platforms
- A robust decision repository to host business decisions
- Extract rules from IT systems, promoting agility, lower change cost
- Extensive and extendable library for managing business rules
- Externalise decisions from underlying process and improve responsiveness
- Drive self-service and personalisation capabilities
- A powerful decision engine to execute business rules
- Adapt quickly to changing market demands and customer feedback
Benefits
- Enable straight through processing
- Full audit of rule creation, change and management, increased transparency
- Enable business users to maintain and govern business decisions
- Ensure compliance with external business rules, complex legislation and regulation
- Intuitive user interface for business user interaction
- Full audit of business decision execution including when and why
- Ensure compliance with external business rules, complex legislation and regulation
Pricing
£5,000 an instance a month
Service documents
Request an accessible format
Framework
G-Cloud 14
Service ID
3 1 9 0 4 8 0 8 4 5 6 8 3 4 2
Contact
Responsiv Solutions Ltd
Mike Axial
Telephone: +44 (0)1344 266 980
Email: sales@responsiv.co.uk
Service scope
- Software add-on or extension
- Yes, but can also be used as a standalone service
- What software services is the service an extension to
- Normally used stand-alone to provide rules for business, web and mobile applications, however it can be combined with IBM Business Automation Workflow on Cloud when a separate policy and rule management and execution capabilities are required to complement the development of a business process application.
- Cloud deployment model
-
- Public cloud
- Private cloud
- Community cloud
- Service constraints
- Cloud Services are designed to be available 24/7, subject to maintenance. Client will be notified of scheduled maintenance.
- System requirements
-
- https://www.ibm.com/software/reports/compatibility/clarity/softwareReqsForProduct.html
- https://www.ibm.com/support/pages/ibm-operational-decision-manager-detailed-system-requirements
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Response time depends upon request severity. Severity 1 has an objective of under 2 hour response time, 24 x 7, whilst a Severity 4 has an objective within 1 business day (Monday-Friday business hours)
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- Web chat
- Web chat support availability
- 24 hours, 7 days a week
- Web chat support accessibility standard
- WCAG 2.1 AA or EN 301 549
- Web chat accessibility testing
- https://cloud.ibm.com/docs/overview/accessibility?topic=overview-accessibility-platform
- Onsite support
- Yes, at extra cost
- Support levels
-
https://www.ibm.com/support/pages/node/731179
Included within the price
Severity 1 - Critical impact/service down:
Business critical functionality is inoperable or critical interface has failed. Condition requires an immediate solution.
Response: Within 1 hour, 24x7
Severity 2 - Significant impact:
A service feature or function is severely restricted in its use or Client is in jeopardy of missing business deadlines.
Response: Within 2 business hours, Monday to Friday business hours
Severity 3 - Minor impact:
Indicates the service or functionality is usable .
Response: Within 4 business hours, Monday to Friday business hours
Severity 4 - Minimal impact:
An inquiry or non-technical request.
Response: Within 1 business day, Monday to Friday business hours
On-site support provided as a Time & Materials basis and will be scoped and agreed before attending site - Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
-
Full documentation, tutorials, video guides available.
Onsite and online training can be provide as required (charges apply). - Service documentation
- Yes
- Documentation formats
-
- HTML
- End-of-contract data extraction
-
Customer can download the data directly themselves via the export functions available in both the Decision Center and Decision Server Consoles.
IBM will return the Client Data within a reasonable period in a reasonable and common format upon receiving written instructions from the Client prior to termination or expiration. - End-of-contract process
-
If the user chooses not to renew the contract the account will be suspended and access denied.
The instances will be decommissioned and all data will be securely destroyed
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Microsoft Edge
- Firefox
- Chrome
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
-
Rule Service execution is exposed as a REST and SOAP API so can be accessed directly by mobile devices.
The rule authoring tools are accessible via supported browsers on mobile devices - Service interface
- Yes
- User support accessibility
- WCAG 2.1 AA or EN 301 549
- Description of service interface
-
Web based Decision Center Portal to manage all aspects of the rule changes, testing and deployment.
Web based Decision Server Console for administrators to mange the rule service versions deployed to the Decision Server component. - Accessibility standards
- WCAG 2.1 AA or EN 301 549
- Accessibility testing
- https://www.ibm.com/able/product_accessibility/request?requestId=162ef22811c2a8388c67301ad56e9ec3
- API
- Yes
- What users can and can't do using the API
-
Extensive REST APIs exist for:
- Executing the rule services deployed to the Decision Server (including SOAP)
https://www.ibm.com/support/knowledgecenter/en/SS7J8H/com.ibm.odm.cloud.integrating/topics/con_call_decision_service.html
- Managing rule services in the Decision Server
- Managing rule projects in the Decision Center
https://www.ibm.com/support/knowledgecenter/en/SS7J8H/com.ibm.odm.dcenter.ref.dc/topics/dc-swagger-cloud.json
https://www.ibm.com/docs/en/odmoc?topic=reference-operational-decision-manager-cloud-subscription-services-rest-api - API documentation
- Yes
- API documentation formats
-
- Open API (also known as Swagger)
- HTML
- API sandbox or test environment
- Yes
- Customisation available
- Yes
- Description of customisation
-
The Web interfaces themselves cannot be customised.
ODM is a tool that provides a complete set of functionality where clients can create and maintain multiple rule projects in the Decision Center. These are then deployed to the Decision Server where various other applications will make calls to the server to obtain automated business decisions.
The client is free to create and deploy whatever decision services they like.
Scaling
- Independence of resources
- The architecture of IBM cloud services maintains logical separation of client data. Internal rules and measures separate data processing, such as inserting, modifying, deleting, and transferring data, according to the contracted purposes.
Analytics
- Service usage metrics
- Yes
- Metrics types
-
The Decision Sever maintains execution details for each deployed service including number of time executed and average execution time.
The Decision Center has a built metrics page where you can view various information about the projects stored in the repository including the total number of artefacts. - Reporting types
-
- API access
- Real-time dashboards
- Regular reports
- Reports on request
Resellers
- Supplier type
- Reseller providing extra support
- Organisation whose services are being resold
- IBM
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Developed Vetting (DV)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
-
- United Kingdom
- European Economic Area (EEA)
- Other locations
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
-
- Physical access control, complying with CSA CCM v3.0
- Physical access control, complying with SSAE-16 / ISAE 3402
- Physical access control, complying with another standard
- Encryption of all physical media
- Scale, obfuscating techniques, or data storage sharding
- Data sanitisation process
- Yes
- Data sanitisation type
- Explicit overwriting of storage before reallocation
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Data importing and exporting
- Data export approach
- By using the export functions available in both the Decision Center and Decision Server Consoles.
- Data export formats
- Other
- Other data export formats
-
- ZIP files - for Rule Projects and RuleApps
- XLS - for Decision Table Rule Export/Import
- HTML - for rule reports
- Data import formats
- Other
- Other data import formats
-
- ZIP - for rule projects and RuleApps
- XLS - for Decision Table rules
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
- Other
- Other protection between networks
- IBM will encrypt content not intended for public or unauthenticated viewing when transferring content over public networks. Further, unless excluded by a TD, IBM will enable use of a cryptographic protocol, such as HTTPS, SFTP, and FTPS, for Client’s secure transfer of content to and from the Cloud Service over public networks.
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
Availability and resilience
- Guaranteed availability
-
Availability during a contracted month = Compensation
(% of monthly subscription fee for contracted month that is the subject of a claim)
<99.9% = 2%
<99.0% =5%
<95.00% = 10.0%
IBM will make a rebate directly available to Client. Further details at
https://www.ibm.com/software/support/saas_support_overview.html - Approach to resilience
- Available on request
- Outage reporting
- Email Alerts
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- Identity federation with existing provider (for example Google Apps)
- Username or password
- Access restrictions in management interfaces and support channels
- IBM maintains individual role-based authorization of privileged accounts that is subject to regular validation. A privileged account is a duly authorized IBM user identity with administrative access to a Cloud Service, including associated infrastructure, networks, systems, applications, databases and file systems.
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
-
- 2-factor authentication
- Public key authentication (including by TLS client certificate)
- Dedicated link (for example VPN)
- Username or password
Audit information for users
- Access to user activity audit information
- Users contact the support team to get audit information
- How long user audit data is stored for
- Between 1 month and 6 months
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- Between 1 month and 6 months
- How long system logs are stored for
- Between 1 month and 6 months
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Citation ISO Certification Limited
- ISO/IEC 27001 accreditation date
- 02/12/2024
- What the ISO/IEC 27001 doesn’t cover
- N/a
- ISO 28000:2007 certification
- No
- CSA STAR certification
- Yes
- CSA STAR accreditation date
- 02/01/2020
- CSA STAR certification level
- Level 1: CSA STAR Self-Assessment
- What the CSA STAR doesn’t cover
- The IBM CSA Star Self-Assessment can be viewed https://cloudsecurityalliance.org/star/registry/ibm-cloud/services/ibm-cloud-services/
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- Yes
- Any other security certifications
-
- https://www.ibm.com/uk-en/cloud/compliance/global
- https://www.ibm.com/trust
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
- IBM has an Information Technology (IT) Security policy that establishes the requirements for the protection of IBM's worldwide IT systems and the information assets they contain, including networks and computing devices such as servers, workstations, host computers, application programs, web services, and telephone systems within the IBM infrastructure. IBM’s IT Security policy is supplemented by standards and guidelines, such as the Security Standards for IBM's Infrastructure, the Security and Use Standards for IBM Employees and the Security Guidelines for Outsourced Business Services. Such are reviewed by a cross-company team led by the IT Risk organization every six months. IBM has a dedicated Vice President of IT Security who leads a team responsible for IBM's own enterprise data security standards and practices. Responsibility and accountability for executing internal security programs is established through formal documented policies. IBM Services teams also have dedicated executives and teams who are responsible for information and physical security in the delivery of our client services.
Operational security
- Configuration and change management standard
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Configuration and change management approach
- IBM maintains policies and procedures to manage risks associated with the application of changes to its Cloud Services. Prior to implementation, all changes to a Cloud Service, including its systems, networks and underlying components, will be documented in a registered change request that includes a description and reason for the change, implementation details and schedule, a risk statement addressing impact to the Cloud Service and its clients, expected outcome, rollback plan, and documented approval by IBM management or its authorized delegate.
- Vulnerability management type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Vulnerability management approach
- With each Cloud Service, as applicable and commercially reasonable, IBM will a) perform penetration testing and vulnerability assessments before production release and routinely thereafter, b) enlist a qualified and reputable independent third-party to perform penetration testing and ethical hacking at least annually, c) perform automated management and routine verification of underlying components’ compliance with security configuration requirements, and d) remediate any identified vulnerability or noncompliance with its security configuration requirements based on associated risk, exploitability, and impact. IBM takes reasonable care to avoid Cloud Service disruption when performing its tests, assessments, scans, and execution of remediation activities.
- Protective monitoring type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Protective monitoring approach
- IBM maintains and follows policies requiring administrative access and activity in its Cloud Services’ computing environments to be logged and monitored, and the logs to be archived and retained in compliance with IBM’s worldwide records management plan. IBM monitors privileged account use and maintain security information and event management policies and measures designed to a) identify unauthorized administrative access and activity, b) facilitate a timely and appropriate response, and c) enable internal and independent third party audits of compliance with such policies. IBM systematically monitors the health and availability of production Cloud Service systems and infrastructure at all times.
- Incident management type
- Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
- Incident management approach
- IBM: -maintains and follows incident response policies aligned with NIST guidelines for computer security incident handling, and will comply with data breach notification requirements under applicable law. -investigates security incidents, including unauthorised access or use of content or the Cloud Service, of which IBM becomes aware, and, if warranted, define and execute an appropriate response plan. -promptly notifies Client upon determining that a security incident known or reasonably suspected by IBM to affect Client has occurred. -provides Client with reasonably requested information about such security incident and status of applicable remediation and restoration activities performed or directed by IBM.
Secure development
- Approach to secure software development best practice
- Supplier-defined process
Public sector networks
- Connection to public sector networks
- No
Social Value
- Social Value
-
Social Value
Fighting climate changeFighting climate change
By using hosting services the solution decreases the need of servers for clients, reducing their processing requirements and energy footprint. Centralised processing is more effective and reduces the carbon footprint for clients
Pricing
- Price
- £5,000 an instance a month
- Discount for educational organisations
- No
- Free trial available
- No