Stichting Deltares
Delft-FEWS Software and Configuration Development
Development of new functionality in the Delft-FEWS software or in the Delft-FEWS configuration based on a set of functional user needs and non-functional requirements. The software and configuration development is done using an Agile approach.
Features
- Adding new functionality to Delft-FEWS software
- Configuring new functionality for your Flood Forecasting System
Benefits
- Ensuring that software meets new user requirements
- Ensuring that the Flood Forecasting System meets changing user requirements
Pricing
£1,300.00 to £1,800.00 a unit a day
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at ibis@deltares.nl.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
3 1 9 0 4 9 3 7 0 8 2 7 7 6 3
Contact
Stichting Deltares
Michel van Swieten
Telephone: 0031883358273
Email: ibis@deltares.nl
Planning
- Planning service
- No
Training
- Training service provided
- Yes
- How the training service works
- Deltares can provide training for using the Delft-FEWS software, but also different levels of trainings (basic and advanced) for the configuration of the Delft-FEWS software or for the system administration.
- Training is tied to specific services
- Yes
- Services the training service works with
- Delft-FEWS software
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- Deltares can support with the migration of the Delft-FEWS application (and all underlying Delft-FEWS software components) to the cloud or from one cloud provider to another cloud provider.
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- Deltares does quality assurance and performance testing on its own software with the clients configuration and the associated services it provides.
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- No
Service scope
- Service constraints
- The services are only provided for flood forecasting systems based on our own software (Delft-FEWS) and limited to office hours (between 9:00 and 18:00 CET). The support is provided remotely (from the Deltares offices in the Netherlands)
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- The default response time to e-mails directed at our helpdesk is 4 hours. All incoming issues will be responded to within 4 hours. In the weekend issues will be picked up only if they are reported by phone.
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- Deltares provides support levels tailored to the clients needs. Deltares has defined standard maximum response and resolution times for different types of support calls.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- None
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Tackling economic inequality
- Equal opportunity
Fighting climate change
Deltares has implemented a policy to reduce flight travelling as much as possible by delivering support remotely and meeting virtually when possible. Deltares is also using renewable energy sources for electricity generation, space and water heating and cooling.Tackling economic inequality
Deltares has Corporate Social Responsibility (CSR) guidelines known to all employees to make sure that the project that we do contributes to equal opportunities for everyone and to make sure economic inequality is minimized.Equal opportunity
Deltares has guidelines in place to make sure that everybody is treated equally and that all (potential) employees will be given the same opportunities.
Pricing
- Price
- £1,300.00 to £1,800.00 a unit a day
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at ibis@deltares.nl.
Tell them what format you need. It will help if you say what assistive technology you use.