Redinet Ltd

Support for Office 365

Redinet offers a flexible range of managed IT and Cloud services designed to meet our clients’ specific requirements, enabling organisations to focus on their primary business.

Features

• Discovery of your existing infrastructure
• Migration of data into Office 365
• Setup of domains in Office 365
• Setup of AD sync to Office 365
• User training
• Ongoing support services
• Securing against SecureScore
• Scanning security against benchmarks

Benefits

• Minimise impact on user during migration
• Free up your IT teams time
• Redinet will escalate calls into Microsoft
• Full call logging and reporting of calls
• Securing 365 tenancies

£20 to £35 a user a month

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mike.beeson@redinet.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

319073399267406

Contact

Mike Beeson
020 8249 7000
mike.beeson@redinet.co.uk

Planning

• Planning service: Yes
• How the planning service works: A dedicated Project Manager is assigned to each project who will see the whole process through to the end. As part of the Redinet project methodology we create a set of documents called a “Project Office” which includes a Project Plan, Risk identification, and supporting documentation can be created. ; ; These will be shared with buyers to read, agree and sign off prior to any work being undertaken. In combination these include the following subjects; scope of project, objectives of project, major deliverables, Implementation steps, rollback options, risk assessments, Constraints and security considerations. ; ; Redinet’s approach is to combine best practise from both PRINCE2 and PMBOK, and will follow the following phases:; 1. Starting up a Project/Project Initiation; 2. Project Planning; 3. Directing and Executing a Project; 4. Controlling Milestones, boundaries and stages; 5. Completion of a Project; 6. Project Closure
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: The training that Redinet provide will usually follow on from a project to implement a new cloud platform and this can be delivered using training guides or small sessions with department leaders who can then pass detail onto other staff. ; ; Redinet do have third party training businesses who can provide more in depth training across a whole company as and when required.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Redinet’s approach is to combine best practise from both PRINCE2 and PMBOK, and will follow the following phases:; 1. Starting up a Project/Project Initiation; 2. Project Planning; 3. Directing and Executing a Project; 4. User Acceptance Testing; 5. Controlling Milestones, boundaries and stages; 6. User Training; 7. Completion of a Project including documentation and handover to ; support; 8. Project Closure
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Buyer testing (UAT) will be agreed and carried out as a sign off on acceptance, and any adjustments made to ensure service runs as expected before Go Live and Project Completion. This is to ensure quality and performance of service is as required and expected.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications: CREST

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Redinet offers a flexible range of managed IT and Cloud services designed to meet our clients’ specific requirements, enabling organisations to focus on their primary business. ; ; Information technology is constantly evolving and we have the infrastructure, tools and services to ensure our clients are able to achieve their goals in the most efficient and effective manner. Redinet takes care of the IT infrastructure so you can concentrate on taking your business to the next level. ; ; Our aim is to provide you with an infrastructure that reduces risk, and allows you to become more profitable. We want to get to know your business and believe the closer we are allowed to work with our customers, the more value we can provide.

Service scope

• Service constraints: Redinet operate a 24/7 support service and is usually delivered remotely. We do have engineers who visit site but this is typically within the M25 boundary and South East England.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: We target our service desk with a One-Hour valid first response. Our first response is based on an engineer responding with an action and not an automated response.; Our support team are targeted on a number of Key Performance Indicators. We are committed to providing buyers with the highest level of support possible. Examples of these is, Telephone pickup KPI which is within 10 seconds and consistently averages at 93%, well above our target of 85%. First Response to Tickets within One-hour SLA averages at 97%, which is above our target of 94%. These are reviewed on a quarterly basis.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Redinet offer support to fit the needs of our clients. Standard Business Hours are, Monday to Friday, 8am to 6pm. We also provide support outside of these hours (up to 24/7) to fit the needs of all business and can be tailored as required. Our SLA for first response is 1-hour for a valid response from an engineer who has been assigned to the ticket. Support package costs can be discussed on a per customer basis dependant on required levels

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft365, Azure, AWS,

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI Assurance UK Limited
• ISO/IEC 27001 accreditation date: 27/01/2023
• What the ISO/IEC 27001 doesn’t cover: We made the decision to cover everything we do under our certificate. We don't cover other businesses with our accreditation.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  As a business we have an environmental policy in place.

  Covid-19 recovery

  We are flexible with staff to ensure they can work from home as and when required. We support local business with sponsorships to help our community around us.

  Tackling economic inequality

  We have run apprentice programs for students doing IT and Security courses at College. We also have continual improvement programs to continue to upskill internal staff with our strategic Vendor partnerships.

  Equal opportunity

  At Redinet we have an inclusion policy to ensure that we give as many people the right opportunity as possible.

  Wellbeing

  We regularly run charitable events and team building in conjunction with mental health initiatives. We have employee healthcare services in place that incorporates mental health and wellbeing services to be used.

Pricing

• Price: £20 to £35 a user a month
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mike.beeson@redinet.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.