RADWEB LTD

Radweb - Property Inspect - Compliance, Audit and Inspection Software - Housing Software

Property Inspect is a leader in building compliance and efficiency standards for inspections, compliance and data collection in real estate, facilities and asset management. We mitigate compliance issues and reduce risks associated with public housing through risk assessments, health & safety, HHSRS and building inspections across residential, commercial and hospitality.

Features

Custom Inspection, assessment and survey form-building tools with conditional logic
Offline data collection app with embedded photos, audio and video
Log follow-up actions for tracking maintenace, hazards and compliance issues
Customisable dictionary of common terminology for describing assets and condition
Instant document generation and delivery via secure URL or PDF
Site visit planning with assisted scheduling for streamlined task management
Automated audit trails for full historical event tracking and accountability
Extensive template library across multiple industries including residential and commercial
Customisable workflows with third-party access to reports, outcomes and analytics
Automated report distribution with unique trackable links and digital signatures

Benefits

Streamlined operational and management processes for effective housing operations
Automated task management for optimised productivity, resource allocation and utilisation
Efficient, secure, and customisable report sharing with tracking and authentication.
Personalised service delivery and configurability for enhanced client satisfaction
Configurable templates and workflows for consistent, accurate inspections, enhancing quality.
Streamlined asset description, enhanced accuracy, and standardised reporting efficiency.
Reduce carbon footprint through focused inspections and reduced travelling
Support financial teams with budgets and forecasts on assets/collections
Accurate property tacking & reporting with on-demand analytics
Accountability through audited reporting and usage

£5,388 a licence a year

Education pricing available
Free trial available

Service documents

Pricing document

PDF
Skills Framework for the Information Age rate card

PDF
Service definition document

PDF
Terms and conditions

PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@propertyinspect.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

Contact

RADWEB LTD Steve Rad
Telephone: 03309 125 005
Email: bids@propertyinspect.uk

Service scope

Software add-on or extension: Yes, but can also be used as a standalone service
What software services is the service an extension to: Property management systems (PMS)
Customer Relationship Management systems (CMS)
Asset Management Systems
Cloud deployment model: Public cloud

Private cloud

Hybrid cloud
Service constraints: We've bolstered our SaaS solution to surmount standard limitations, ensuring robust performance and compliance:

Load Balancing and auto-scaling, adjusting to user and data fluctuations, maintaining peak performance.

Complying with EU's GDPR and UK's DPA and DI Act of 2023 for Data Security.

Integrates with essential tools like CRM, property management, and accounting software.

Adaptable and configurable to specific property types and operational needs.

Guaranteed over 99.9% uptime with 24/7 support via various channels, supplemented by self-service resources.

Adheres to all relevant compliance regulations.

Accessible across multiple devices and operating systems.

Comprehensive training and ongoing enhancements.

Monitored for key performance benchmarks.
System requirements: Compatibile with Windows, Apple, or Linux Desktop, Laptop, or Tablet.

Accessible through modern web browsers like Safari, Chrome and Edge.

Also compatible with Mozilla Firefox or other modern browsers.

Mobile app available for Apple iOS and Google Android devices.

Requires access to Apple App Store or Google Play

User support

Email or online ticketing support: Email or online ticketing
Support response times: First response usually under 10 minutes during office hours, within 1 hour out of office hours
User can manage status and priority of support tickets: No
Phone support: Yes
Phone support availability: 9 to 5 (UK time), Monday to Friday
Web chat support: Web chat
Web chat support availability: 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
Web chat accessibility testing: We use a service called Intercom which handles this level of accessibility for us, while we can also use additional tools in our responses to be sensitive to user needs and special requirements.
Onsite support: Yes, at extra cost
Support levels: We aim to respond to support requests within minutes, and resolve issues that require elevated technical support within an hour.

Service Hours: Our Level 1 customer support services are available during our regular business hours, defined as 08:00 - 19:00, Monday through Friday, excluding public holidays (adjusted for regions/global users), and included in our standard service costs.

Weekend and out of hour issues are dealt with via the chat and or email support options and will be answered in terms of urgency and customer business need.

Level 2 and 3 support issues are defined in our SLA and typically resolved within a matter of hours.

Bespoke support levels can be agreed outside of regular support hours subject to mutually agreed terms with reference to the SFIA Rate Card.
Support available to third parties: Yes

Onboarding and offboarding

Getting started: We have an assistive onboarding wizard for users to self-tag and choose relevant templates and options according to their requirements.

Training/onboarding can also be booked within this wizard where an account manager will work with buyers to understand the business needs and assist in configuring and tailoring the service accordingly. Assistive onboarding, if required, typically takes a maximum of 1-2 calls and can be completed within 1-2 days.

Finally we provide a comprehensive set of online documentation, in addition to basic user manuals for allowing buyers to communicate the specific application of their account to their own internal users.

We recommend users appoint their own system administrators for managing the configuration of the software early on in the process.

Additional bespoke documentation and tailored support can be provided subject to use of the SFIA Rate Card.
Service documentation: Yes
Documentation formats: HTML

ODF

PDF
End-of-contract data extraction: Users can connect services for automatic data backup over time, or can opt to export the data, in full and including metadata, at the end of their contract, or any time during the contract, via spreadsheets/CSV, PDF and text formats or use the API to migrate data into other formats or third-party software as required.

Bespoke data export can be made available subject to use of the SFIA Rate Card.
End-of-contract process: Exporting spreadsheets and PDFs of data individually is at no additional cost.

Custom exports and API data transport/transformation may be priced additionally depending on the scope of data export requirements subject to use of the SFIA Rate Card.

Data will be stored for a period of up to 90 days after the expiration of the contract, however can be extended or reduced subject to mutually agreed terms and priced according to the use of the SFIA Rate Card.

Using the service

Web browser interface: Yes
Supported browsers: Internet Explorer 11

Microsoft Edge

Firefox

Chrome

Safari

Opera
Application to install: Yes
Compatible operating systems: Android

IOS

Linux or Unix

MacOS

Windows

Windows Phone
Designed for use on mobile devices: Yes
Differences between the mobile and desktop service: Our mobile app is designed to work offline and is the companion to the full web application offering only the advanced field-based / reporting / data collection features of the service.

The installable mobile app is available on Apple iOS and Google Android. The cloud-based app is available on all devices.
Service interface: Yes
User support accessibility: WCAG 2.1 AA or EN 301 549
Description of service interface: An Open REST API interface provides for additional integration scope for bespoke data exchange.

Web-based front end is used to access the service elements of the web application via Desktop/Mobile. Mobile-based front end is available as an installable application on Apple iOS or Google Android.

Should custom services or APIs be required they can be delivered at an additional cost subject to use of the SFIA Rate Card.
Accessibility standards: WCAG 2.1 AA or EN 301 549
Accessibility testing: We are cognisant of the European Accessibility Act and supportive of inclusion providing our services to the widest possible audience.

To that extent, whilst our browser-based access inherits accessibility attributes from the browser, we continue to monitor, review and test in a continuous improvement lifecycle model to ensure compliance and accessibility according to the latest standards.

We periodically test screen reading and accessibility tools for interacting with our web and mobile applications and continue to refine and improve where needed.
API: Yes
What users can and can't do using the API: We support both oAuth2 and token-based API integration / custom development, our public API documentation is available at https://developer.propertyinspect.com and further endpoints can be available on request.

Users can self-setup any required API integrations and data exchanges. We also offer a comprehensive POSTMAN collection containing all of the common endpoints and functionality of our API.

Our API uses oAuth 2 for authentication, swapping your Client ID and Secret for an Auth token to use with your API calls. You will also be provided with a Refresh token to regenerate expired Auth tokens.
A customer can very simply create an API Application which will provide them a Client ID, Client Secret and an optional Callback URL field.

The Property Inspect platform provides our standard REST API endpoints for POST, PUT, PATCH, GET and DELETE of data, as well as Webhooks for triggering posted data to your custom endpoint to update your own database.
API documentation: Yes
API documentation formats: Open API (also known as Swagger)

HTML

ODF

PDF
API sandbox or test environment: Yes
Customisation available: Yes
Description of customisation: Property Inspect offers the most comprehensive library of customisations on the market, from adapting service/report types and workflows to language, form elements, conditional logic and outputs.

This is included out of the box within the standard software license.

In addition we offer White Label options for bespoke styling of the platform, mobile apps and report outputs. Even visual aspects and language of the interface can be customised to meet the needs of buyers. These additional options are subject to use of the SFIA Rate Card.

Scaling

Independence of resources: Our service utilises an auto-scaling infrastructure using Load Balancers to control traffic flow and a component/service oriented architecture to asynchronously deal with processing various tasks and functions without affecting service quality and availability.

As part of our Onboarding process we will determine the scope and requirements of users with abnormally high service demand to ensure we allocate the necessary scalability rules and dedicated resources subject to the use of the SFIA Rate Card.

Further information can be provided on request.

Analytics

Service usage metrics: Yes
Metrics types: Inspection Analytics (Number of Inspections by Date Range, Result and other metrics, Time on Site, Turnaround Times, Status, Comparison Periods), Team member analytics (Per User performance), Client Analytics (Per Client Performance).

Custom fields can be embedded within the software at no additional cost to further filter on the above data analytics.

Bespoke or tailored data analytics can be provided upon request subject to use of the SFIA Rate Card.
Reporting types: API access

Real-time dashboards

Regular reports

Reports on request

Resellers

Supplier type: Not a reseller

Staff security

Staff security clearance: Conforms to BS7858:2019
Government security clearance: Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations: Yes
Data storage and processing locations: United Kingdom

European Economic Area (EEA)
User control over data storage and processing locations: No
Datacentre security standards: Managed by a third party
Penetration testing frequency: At least once a year
Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest: Encryption of all physical media
Data sanitisation process: Yes
Data sanitisation type: Deleted data can’t be directly accessed
Equipment disposal approach: A third-party destruction service

Data importing and exporting

Data export approach: Each entity within our application (ie Inspection Data, Property Data, User Data, Client Data) can be securely exported, individually or grouped as Spreadsheet exports / CSV. These options are available within the software to Authenticated Administrator users at no additional cost.

Users can also export PDF/documents on demand, or connect third party storage services such as Microsoft OneDrive, GSuite or Dropbox to automatically download PDF copies of documents on an ongoing basis.

Bespoke data exports can be made available subject to use of the SFIA Rate Card.
Data export formats: CSV

ODF

Other
Other data export formats: PDF

JSON (API)

XML (API with Transformation)
Data import formats: CSV

ODF

Other
Other data import formats: PDF

Microsoft Word documents

Data-in-transit protection

Data protection between buyer and supplier networks: Private network or public sector network

TLS (version 1.2 or above)
Data protection within supplier network: TLS (version 1.2 or above)

IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability: We are currently operating at a minimum 99.93% guaranteed uptime and have averaged 99.97% uptime over the last 36 months.

Planned upgrade and support work is always carried out, outside of core working hours to minimise the impact on service availability.
Approach to resilience: Further information is available on request.
Outage reporting: Any planned maintenance will be reported via our Public Dashboard and Status boards. Any outage reports will be reported via our Public Dashboard and API. Additional controls are reported internally via email alerts to prompt support staff to take action.

Identity and authentication

User authentication needed: Yes
User authentication: 2-factor authentication

Public key authentication (including by TLS client certificate)

Identity federation with existing provider (for example Google Apps)

Dedicated link (for example VPN)

Username or password
Access restrictions in management interfaces and support channels: Accounts given to staff should only have access to the minimum information and resources that are necessary for their job role. Members of staff which from time-time need to perform operations with elevated permissions will be provided with one or more elevated accounts to be used only when necessary to perform those tasks.

High privilege accounts must only be used when accounts of lower rights will not perform the tasks required.

Log management software is used to audit access to critical systems and detect inappropriate or suspicious access-related events including use of high privilege accounts.
Access restriction testing frequency: At least once a year
Management access authentication: 2-factor authentication

Public key authentication (including by TLS client certificate)

Username or password

Audit information for users

Access to user activity audit information: Users have access to real-time audit information
How long user audit data is stored for: User-defined
Access to supplier activity audit information: Users have access to real-time audit information
How long supplier audit data is stored for: User-defined
How long system logs are stored for: At least 12 months

Standards and certifications

ISO/IEC 27001 certification: No
ISO 28000:2007 certification: No
CSA STAR certification: No
PCI certification: No
Cyber essentials: Yes
Cyber essentials plus: Yes
Other security certifications: Yes
Any other security certifications: IASME Cyber Assurance Level One

Security governance

Named board-level person responsible for service security: Yes
Security governance certified: Yes
Security governance standards: Other
Other security governance standards: Cyber Essentials Plus
IASME Cyber Assurance Level 1
Information security policies and processes: Access Control Policy
Business Continuity Policy
Data Protection policy
Disaster Recovery Policy
Encryption Policy
Incident Management Policy
Incident Response Plan
Information Security Policy
Password Policy
Patch Management Policy
Physical Security Policy
Recruitment Policy
Risk Mangement Strategy Policy
Supply Chain Management Policy

All policies are built/coded into systems and physical procedures where applicable

Operational security

Configuration and change management standard: Supplier-defined controls
Configuration and change management approach: We de-risk the impact of changes using sophisticated Change Management and Release Management processes assuring the integrity of our Build to "a sacrificial" Staging server before the deployment to our Production servers in a live environment.

Further details related to specific aspects of our policies are available on request.
Vulnerability management type: Supplier-defined controls
Vulnerability management approach: We implement continuous vulnerability and horizon scanning of both our live Services and our Staff and Private Networks to monitor threats and the potential for threats. This includes full Managed Detection Response and Endpoint Detection Response for all of our Staff and Servers.

We undertake a process of Patch Management at least bi-weekly unless a critical issue is reported.

We contract a third party to assess vulnerabilities and perform Penetration Testing against our service. We also use AWS SSM for alerting us of available patches which, if critical, are applied immediately.
Protective monitoring type: Supplier-defined controls
Protective monitoring approach: We maintain EDR and MDR on our Private Network for all of our Staff, as well as continuous monitoring of our Public Services using WAF and other alerting procedures.

Response times to any potential compromises are actioned immediately.

Should a Staff Member be required to be disabled or prevented from further access, we have policies in place to disable or terminate User accounts.
Incident management type: Supplier-defined controls
Incident management approach: We use an incident management process flow chart and incident report register. Users report incidents by phone, email or the portal interface. Incidents are then identified, logged, categorised and prioritised.

Following incident diagnosis and resolution incidents are closed subject to users agreeing to the closure.

Incidents are fully documented and an incident record is kept . Incident reports are available to customers whom have been impacted by the incident on request, via email, and typically outline the information detailed above.

Secure development

Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks: No

Pricing

Price: £5,388 a licence a year
Discount for educational organisations: Yes
Free trial available: Yes
Description of free trial: Full version of the software without bespoke configuration
Link to free trial: https://propertyinspect.com/uk/signup/

Service documents

Pricing document

PDF
Skills Framework for the Information Age rate card

PDF
Service definition document

PDF
Terms and conditions

PDF

Request an accessible format

Cookies on Digital Marketplace

Radweb - Property Inspect - Compliance, Audit and Inspection Software - Housing Software

Features

Benefits

Pricing

Service documents

Framework

Service ID

Contact

Service scope

User support

Onboarding and offboarding

Using the service

Scaling

Analytics

Resellers

Staff security

Asset protection

Data importing and exporting

Data-in-transit protection

Availability and resilience

Identity and authentication

Audit information for users

Standards and certifications

Security governance

Operational security

Secure development

Public sector networks

Social Value

Pricing

Service documents