LIGHTHOUSE POLICY DESIGN LTD

User-Centred Design

Our User-centred design service ensures your products and services meet the needs and expectations of the people who use them.

Bringing a unique blend of policy and design expertise, and working to government service standards, our team includes User Researchers, Service Designers, Content Designers and Interaction Designers.

Features

• Comprehensive analysis to understand the work done to date.
• Definition of policy/business objectives and appropriate metrics.
• Thorough, targeted research to fill knowledge gaps or test ideas.
• Facilitated co-design sessions with policy teams, stakeholders and users.
• Creative and holistic idea generation to solve user/business problems.
• Development of prototypes and proof-of-concepts to test viability.
• End-to-end blueprint designs for digital and non-digital platforms.
• Creation of compelling materials to communicate problems, proposals and plans.
• Work to Buyer’s style guidance and GDS standards/design patterns.
• Unique blend of policy and design expertise.

Benefits

• Informed services: Well-defined problems and metrics, grounded in real-life experiences.
• Inclusive services: Co-created with communities, enhancing effectiveness and acceptance.
• Collaborative innovation: Fosters sustainable solutions through multidisciplinary consensus.
• Data-driven: Informed by robust, mixed-method research.
• Continuous improvement: Iterative development guided by user feedback and prototyping.
• Efficiency/effectiveness: Maximises resources and impact, focusing on cost-effective solutions.
• Deliver policy intent: Turns policy ideas into effective, real-world services.
• Intuitive products and services: Through expert service and interaction design.
• Reduce risk: Spot potential issues early and resolve them quickly.
• Knowledge transfer: Equips stakeholders with skills for long-term UCD impact.

£500 to £1,500 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at james.johnson@lighthousepolicydesign.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

319464599107532

Contact

James Johnson or Jon Maher
07795673677
james.johnson@lighthousepolicydesign.co.uk

Planning

• Planning service: Yes
• How the planning service works: Our services can be applied to any phase of the service design lifecycle - from problem framing and strategy development through to evaluation once an initiative has been implemented. ; ; Our unique blend of experience and expertise is best suited to the very start of the policy development process: ; ; gathering a whole new level of insight to understand the problem space and the users, and bring it to life ; developing and testing ideas to see what works ; conducting impact assessments ; plotting the road to success with clear strategies, roadmaps and delivery plans ; conducting evaluations to learn lessons for the future.; We have a track record of successful product development, including pre-discovery work, Discovery, Alpha and the things that didn't make it as far as a real project. ; ; Lighthouse will provide a dedicated account manager and delivery lead for all engagements. ; ; Our team has decades of experience delivering public sector services to government standards - both on the inside as civil servants, and on the outside as consultants delivering policies, products and services used by millions.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: User-centred design

Training

• Training service provided: Yes
• How the training service works: We have a flexible and modular training offer that can be tailored to the unique needs of the team or people we are working with. An example of our training courses include:; ; POLICY DESIGN TRAINING: Introduces participants to user-centred policy design, focusing on how UCD can help them develop well-informed, effective policy that meets the needs of the people it effects. ; ; STRATEGY TRAINING: Uses interactive training exercises designed to simulate policy-making scenarios and teach participants the art of strategy in complex policy areas.; ; WORKING WITH POLICYMAKERS: Enhances participants' understanding of policy experts to foster greater collaboration and better relationships, focusing on the distinct mindsets that shape policy in the civil service.; ; PUBLIC POLICY EXPLAINED: Demystifies the world of public policy development. We look at the public sector structures, the roles of policymakers, and the dynamics of policy development to better understand how policy works.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: No

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: One working day, Monday to Friday.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: To be agreed at contract stage

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Wellbeing

  Fighting climate change

  Lighthouse is committed to achieving Net Zero emissions by 2030. In addition to having all permanent staff use EVs, we are investigating greener options for broadband and encouraging our associates, and partners to switch to EVs and green energy. We are also asking suppliers for their carbon reduction plans.

  Wellbeing

  Lighthouse is dedicated to supporting our team members, encouraging regular contact and having specific channels for our team to communicate with us and each other for support. We offer flexible working arrangements.

Pricing

• Price: £500 to £1,500 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at james.johnson@lighthousepolicydesign.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.