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ITAM WORX LIMITED

ITAM / SAM Process Maturity Services

​​An independent review of an organisations current IT Asset Management (ITAM) process maturity level.​ We can provide a 'lite touch' or a comprehensive look at all primary and secondary hardware (HAM) and software (SAM) processes aligned to ISO19970-1:2017 and provide recommendations for improvement.

Features

  • All key business stakeholders invited to the assessments
  • Workshops to go through an organisations current SAM processes
  • Maturity scoring applied and aligned to ISO and ITIL Standards
  • Recommendations provided to increase your SAM Maturity
  • 'Lite Touch SAM Maturity Assessment available
  • Comprehensive HAM & SAM Assessment available
  • IT Merger & Acquisitions Assessments available
  • Digital Transformation Readiness Assessment available
  • Assessment services measuring performance, capability and availability of IT Infrastructure
  • IT Operations, Service Delivery, Project and Programme Management,

Benefits

  • Baseline your SAM processes maturity level
  • Understand your process strengths and weaknesses
  • Creates a SAM Plan to improve your processes
  • Gain corporate sponsorship and business alignment
  • Raises awareness of the importance of SAM
  • Alignment of the benefits of ITAM to the wider organisation
  • Process improvements to ensure better decision making
  • Enables automation of manual processes
  • Create sustainable IT , reduce costs, improving performance and capability
  • Ensure ITSM solutions and contracts are fit for your organisation

Pricing

£1,200 a unit

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@itamworx.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

3 1 9 5 3 3 0 1 6 5 2 7 2 7 0

Contact

ITAM WORX LIMITED Sales
Telephone: 01604271055
Email: sales@itamworx.com

Planning

Planning service
Yes
How the planning service works
All our services include 'Service initiation' which is designed to ensure that there is a complete understanding of requirements to support the Services. Workshops will be held to review the service objectives and to produce a detailed Service Management Pack which defines the key roles, responsibilities, actions, processes, and service requirements.
Planning service works with specific services
No

Training

Training service provided
No

Setup and migration

Setup or migration service available
No

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
No

Ongoing support

Ongoing support service
No

Service scope

Service constraints
Assessment are conducted remotely unless requested to be on site

User support

Email or online ticketing support
Email or online ticketing
Support response times
Priority 1 - M-F 09:00 - 17:00 (ex. Bank Holidays) <2 business hours to response - <4 business hours resolution
Priority 2 - M-F 09:00 - 17:00 (ex. Bank Holidays) <2 business hours response - <8 business hours resolution
Priority 3 - M-F 09:00 - 17:00 (ex. Bank Holidays) <2 business hours response - <16 business hours resolution
Change Requests - M-F 09:00 - 17:00 (ex. Bank Holidays) <24 hours business hours
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
Priority 1 - An unplanned Interruption of Service availability whereby all services are unavailable to all users

Priority 2 - Interruption of some elements of the service but the service is still available

Priority 3 - Interruption of some elements of the service but only affecting a single user or a small team

Change Requests - M-F 09:00 - 17:00 (ex. Bank Holidays) <24 hours business hours"

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Security Clearance (SC)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

Contract specific social value can be made available on request

Covid-19 recovery

Contract specific social value can be made available on request

Tackling economic inequality

Contract specific social value can be made available on request

Equal opportunity

Contract specific social value can be made available on request

Wellbeing

Contract specific social value can be made available on request

Pricing

Price
£1,200 a unit
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@itamworx.com. Tell them what format you need. It will help if you say what assistive technology you use.