INVOKA CONSULTING LIMITED

Jotform Form-Building Platform

Jotform is a powerful online form builder that allows easy-to-create, robust forms, apps and smart PDFs for data collection, as well as a comprehensive submission management and analytics platform. Jotform supports over 25M users worldwide, including large enterprises, nonprofits, educational institutions and small businesses.

Features

• Vast library of form templates
• Public, private and secure form options
• Save and continue form functionality
• Mobile and HIPPA enabled
• Submission management & analytics
• Smart PDF builder & editor
• Enabled for secure online bookings and payments
• Jotform app builder & white labeling
• Suite of out-of-the-box integrations
• Export submission data to Excel and CSV

Benefits

• Quickly create, user friendly and stylish forms
• Ensure reliable and secure data collection
• Increase online user engagement
• Empower teams to rapidly build digital solutions
• Save time with automatic data consolidation and analytics
• Provide bespoke, private views to external stakeholders
• Govern with enterprise-grade security controls
• Collaborate internally and externally all in one place
• Reduce double entry with out-of-the-box integrations
• Work on-the-go with optimised mobile app experience

£28 to £65 a licence a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ben.flatman@invokaconsulting.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

319571408322918

Contact

Ben Flatman
07736959035
ben.flatman@invokaconsulting.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: None
• System requirements: Web browser

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Invoka aims to respond to questions within 2 hours. Tailored SLAs are available based on the organisation's requirements
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Invoka offers a standard level account management support for all customers, which includes email and phone support during UK working hours, with a 24hr response time. Additional levels of support, online ticketing, and reduced email and phone response times are all available at request and tailored to customer-specific requirements.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Invoka Consulting provides advisory services to help design and implement Jotform. We also provide onsite training, virtual training as well as comprehensive user documentation to enable organisations and users to use, update and maintain the solution.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Data can be exported from Jotform in a number of formats: Excel, CSV and PDF. This can be managed in bulk or for individual sets of data.
• End-of-contract process: At the end of the contract, Invoka can offer advisory services to support organisations that wish to migrate to a new software or system. We offer support to export the data into a suitable format. This is offered at no additional cost.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The mobile application provides an enhanced experience to enable an optimised interface for use on mobile devices. The mobile application allows for 'offline' data collection, as well as addition mobile-specific features.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: The Jotform API makes it possible to connect to your form data without using the Jotform web site.; ; The Jotform API is written for Jotform users and 3rd party developers who would like to serve Jotform users. For example, Zapier uses the Jotform API to connect form submission data with other services.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: Jotform performs regular testing of its interface in line with assistive technology standards.
• API: Yes
• What users can and can't do using the API: The Jotform API makes it possible to connect to your form data without using the Jotform web site.; ; The Jotform API is written for Jotform users and 3rd party developers who would like to serve Jotform users. For example, Zapier uses the Jotform API to connect form submission data with other services.; ; To get started using Jotform API you need a valid API key. Users can obtain an API key from their 'Account'.; ; The Jotform API library is provided in the language of your choice, and contains a complete list of use cases and FAQs.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Jotform is a highly configurable platform that can be tailored to the needs of any organisation. Solutions are developed to generate the functionality and outcomes of the particular use case. Users are granted access at certain levels, based on their needs.

Scaling

• Independence of resources: The Jotform service are colocated in a cloud-based architecture with Google Cloud and Amazon Web Services (AWS), leaders in cloud services in terms of security, reliability, and the breadth of their offerings. Jotform takes advantage of their service's resiliency to ensure that our service is highly-available.

Analytics

• Service usage metrics: Yes
• Metrics types: System administrators are able to access a web interface that provides statistics and real-time information on service usage. This information can be exported, if required.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Jotform

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with SSAE-16 / ISAE 3402
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Data can be exported from Jotform easily and quickly. This can be managed in bulk or for individual sets of data through the Jotform platform. Organisations are able to control whether end-users can perform this or whether administrative users only, should manage this process.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Excel
  • PDF
• Data import formats:
  • CSV
  • Other
• Other data import formats: Excel

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Jotform Enterprise systems have an SLA of 99.5 percent uptime and are monitored for anomalies on a 24-7 basis. Server and network health is managed to ensure high performance and consistent system operations. The system is built to detect and mitigate security incidents, and if disaster strikes, Jotform follows a rigorous disaster recovery plan.
• Approach to resilience: Available on request
• Outage reporting: Jotform provides a live, public status dashboard at https://status.jotform.com/ . Jotform will continuously log, monitor, and keep system records of the Covered Service’s accessibility on a minute basis and will make commercially reasonable efforts to communicate outages and events impacting accessibility on the Status Page.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: User passwords are required. Passwords are encrypted with salt and SHA-256.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Tevora
• PCI DSS accreditation date: 13/09.2023
• What the PCI DSS doesn’t cover: Jotform is PCI DSS Level 1 compliant.
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Jotform monitors the effectiveness of its information security program on an ongoing basis by conducting various audits, risk assessments, and other monitoring activities to ensure the effectiveness of its security measures and controls.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Information available on request. Non-disclosure agreement (NDA) required from Jotform.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Information available on request. Non-disclosure agreement (NDA) required from Jotform.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Information available on request. Non-disclosure agreement (NDA) required from Jotform.
• Incident management type: Supplier-defined controls
• Incident management approach: Information available on request. Non-disclosure agreement (NDA) required from Jotform.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Invoka Consulting's Environmental Policy demonstrates its commitment to environmental stewardship by integrating sustainable practices into all business operations. The policy covers every aspect of the company's operations, from office and remote environments to IT and travel policies, aiming to minimise environmental impact and promote sustainability.; ; Our core principles focus on sustainable operations that reduce waste and energy use, resource efficiency, environmentally friendly procurement, and effective waste management. Energy management is targeted through the use of smart systems and energy-efficient appliances, with a gradual shift towards renewable energy sources. Employee engagement is also crucial, with initiatives to educate staff on sustainability and encourage their participation in local environmental activities. Additionally, the company strives for carbon neutrality through regular carbon footprint assessments and investments in carbon offset and renewable energy projects.; ; Key strategies include compliance with environmental regulations, ongoing environmental performance reporting, and continuous improvement through new technologies and regular audits. Collaboration extends beyond the organisation, involving community engagements and partnerships with industry peers to enhance environmental awareness and initiatives across the tech sector.; ; The policy outlines specific environmental targets such as a 20% reduction in energy consumption within five years, a 30% reduction in carbon emissions by 2028, and a commitment to sustainable procurement practices by 2025. These targets are supported by strategic initiatives, including upgrades to office facilities, employee-driven energy conservation, and environmentally stringent procurement policies.; ; In conclusion, Invoka Consulting aims to set a high standard within the software consultancy sector for environmental responsibility, not only adhering to existing laws but also pioneering advancements in corporate sustainability. This policy will be reviewed annually to adapt to new scientific findings, regulatory changes, and the company's growth, ensuring it remains at the forefront of environmental excellence.

  Tackling economic inequality

  At Invoka Consulting, we recognise that economic inequality is one of the most pressing challenges facing society today. As a leading software consultancy, we are committed to implementing strategic initiatives that promote economic inclusivity and contribute to reducing disparities within the communities we serve and our industry at large.; Our approach to tackling economic inequality is multi-faceted, focusing primarily on education, employment, and community engagement. We believe that education is a fundamental enabler of equality; hence, we actively partner with educational institutions to provide scholarships and internships to underrepresented groups. These programs are designed to equip students from economically disadvantaged backgrounds with the necessary skills and opportunities to thrive in the tech industry.; Employment practices at Invoka Consulting are rigorously inclusive. We strive to create a diverse workplace culture that not only hires but also supports, retains, and promotes individuals from varied socio-economic backgrounds. By implementing fair hiring practices and offering competitive wages and benefits, we ensure that our employees receive equal opportunities for growth and advancement.; Moreover, Invoka Consulting is involved in various community engagement initiatives that support economic development. We collaborate with local businesses and nonprofits to launch programs that drive local economies and support small enterprises. These initiatives not only stimulate economic activity but also empower local communities by creating jobs and providing essential services.; Through these concerted efforts, Invoka Consulting aims not only to mitigate the effects of economic inequality but also to set a precedent in the corporate world for social responsibility. We are dedicated to continual improvement in our strategies and to collaborating with other organisations to amplify our impact, fostering a more equitable economic landscape.

  Equal opportunity

  At Invoka Consulting, we are dedicated to fostering an environment of equal opportunity for all. We believe that our strength lies in our diversity, and we are committed to levelling the playing field to ensure that everyone, regardless of their background, has the opportunity to succeed.; Our commitment to equal opportunity is reflected in our comprehensive policies and practices designed to eliminate bias and promote equity throughout our organisational processes. From recruitment and hiring to promotions and professional development, our strategies are meticulously crafted to ensure fairness and transparency.; Recruitment at Invoka Consulting is conducted with a deliberate focus on diversity. We employ targeted outreach and partnerships with diverse professional organisations to attract candidates from underrepresented groups, including women, people of colour, and individuals from economically disadvantaged backgrounds. Our hiring processes are rigorously structured to avoid unconscious bias.; Professional development and advancement opportunities at Invoka are equally accessible to all employees. We provide a range of training and mentorship programs that support career growth and skill development, helping every employee to achieve their full potential. Additionally, we regularly review our employment practices to ensure they remain fair and do not inadvertently disadvantage any group.; Beyond internal policies, Invoka Consulting actively participates in initiatives that promote equal opportunities in the wider community.; Through these actions, Invoka Consulting not only upholds its values of diversity and inclusion but also contributes to a more equitable society. We continue to challenge ourselves and our industry to raise standards and expand opportunities, ensuring that every individual has the chance to excel.

  Wellbeing

  At Invoka Consulting, we believe that the well-being of our employees is fundamental to our success. Recognising the integral role that mental, physical, and emotional health plays in productivity and satisfaction, we are committed to fostering a workplace environment that supports and promotes the well-being of every member of our team.; Our comprehensive well-being program is designed to cater to the diverse needs of our employees, offering resources and initiatives that address various aspects of health and wellness. We understand that well-being extends beyond physical health; therefore, our programs encompass mental health support, work-life balance, and community-building activities.; Mental Health Support: We provide our employees with access to professional mental health resources, including counselling services and stress management workshops. Our mental health days off and flexible scheduling options allow employees to take time for self-care without the pressure of traditional workplace constraints.; Physical Health Initiatives: Invoka Consulting promotes physical health through regular health screenings and wellness challenges that encourage active lifestyles. Our office environments are designed with ergonomic workspaces to prevent physical strain and enhance comfort.; Work-Life Balance: We strive to maintain a culture that respects personal time and family life. Flexible work arrangements, such as remote work options and adjustable working hours, enable our employees to balance their professional and personal responsibilities effectively.; Community and Social Well-being: We encourage a sense of community and belonging through team-building retreats, company events, and volunteer opportunities that allow employees to connect with one another and engage with the broader community.; Invoka Consulting is dedicated to continuously improving our well-being initiatives based on employee feedback and the latest research in occupational health. By investing in the well-being of our staff, we not only enhance individual employee experiences but also cultivate a healthier, more productive, and more inclusive workplace.

Pricing

• Price: £28 to £65 a licence a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: The Jotform free trial is limited to:; ; 5 Forms Limit — The number of active forms.; 100 Monthly Submissions ; 100MB Upload Space ; 1,000 Monthly Form Views ; 500 Total Submission Storage ; 100 Fields per Form; 10 Monthly Payment Submissions
• Link to free trial: https://www.jotform.com/form-templates/free-5-day-trial

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ben.flatman@invokaconsulting.com. Tell them what format you need. It will help if you say what assistive technology you use.