UniPhi
UniPhi produces innovative web and mobile based solutions to assist organisations manage their portfolio of projects. The key difference and the thing that makes UniPhi software unique, is that it supports all aspects of project work.
Features
- Real time reporting
- Remote access
- Document collaboration
- Version control
- Governance
- Delegations and digital signatures
- Collaboration
- Integration
- RESTFul API
- Automation
Benefits
- Find Information faster
- Solve problems quicker
- Anyhere access
- Automated reporting
- Integrated workflows across organisations
- Simplified management
Pricing
£5 to £40 a user a month
- Education pricing available
- Free trial available
Service documents
Request an accessible format
Framework
G-Cloud 14
Service ID
3 1 9 6 6 4 2 1 9 5 1 6 4 9 7
Contact
UNIPHI UK LIMITED
Brian Cairns
Telephone: 07748703444
Email: b.cairns@uniphi-software.com
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Public cloud
- Service constraints
- Not applicable
- System requirements
- Web Broweser
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- 8am to 6pm Monday to Friday GMT
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AAA
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- Web chat
- Web chat support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support accessibility standard
- WCAG 2.1 AAA
- Web chat accessibility testing
- We have disability consultants as our clients and we use third party products approved to the above standard.
- Onsite support
- Yes, at extra cost
- Support levels
-
UniPhi provides an array of free support options including:
Short "how to" videos on our YouTube channel
In depth webinars on our YouTube channel
Comprehensive suite of training manuals available on our website
Live Chat with UniPhi support staff available on our website during Australian business hours
Free online recorded training sessions
Email support via support@uniphi.com.au
Access to UniPhi's support site to log issues or requests
Phone support during Australian business hours
Paid support includes
On premise consulting
Online consultant support
Online face to face training course
Every client has an account manager - Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
-
The key activities for a UniPhi deployment are:
Completion of kick off workshop to outline vision, finalise scope, identify risks and allocate resources
Process mapping to identify key efficiency savings and for change management
Configure UniPhi for templates, issue categories, risk frameworks, prioritisation frameworks, rates, roles and responsibilities etc
Integration with key systems including financial systems
Data uptake
System admin training
End user training
Customised reports
Post live support - Service documentation
- Yes
- Documentation formats
-
- HTML
- Other
- Other documentation formats
-
- Video
- Chat
- End-of-contract data extraction
- Self service extraction via user interfaces.
- End-of-contract process
-
As per the Business Continuity Plan, the client can, at any time, download onto their servers all documentation that has been uploaded or generated from within the UniPhi application.
UniPhi UK can also liaise with the client's internal IT to transfer the system from a cloud hosted service to on-premise (if the initial install is not on-premise).
UniPhi UK will provide a consultant and a lead software engineer (via UniPhi Aus Pty Ltd) to assist in either of the above for as long as it takes to complete the works.
UniPhi UK would be able to complete the works within 1 day of the provisioning of a suitable environment either on-premise or at another data centre of the Scottish Police’s choosing.
On termination (excluding termination during implementation), the client would have access to the UniPhi deployment in read only mode for as long as is required.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Microsoft Edge
- Firefox
- Chrome
- Safari
- Opera
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- There's no difference for the web application but we have native apps that work for document and issues management only. These work offline.
- Service interface
- Yes
- User support accessibility
- WCAG 2.1 A
- Description of service interface
- The account manager and our support channels provide a service interface.
- Accessibility standards
- WCAG 2.1 AAA
- Accessibility testing
- We test our developments with accessibility consultants who use our product to run their business.
- API
- Yes
- What users can and can't do using the API
- Our REST API is the most comprehensive API on the market. Our clients have noted that it is the most open and complete API they have experienced. While there are some end points without a post, all data points have at worst a get end point.
- API documentation
- Yes
- API documentation formats
- Open API (also known as Swagger)
- API sandbox or test environment
- Yes
- Customisation available
- No
Scaling
- Independence of resources
- Penetration testings, load testing and 20 years of software development.
Analytics
- Service usage metrics
- Yes
- Metrics types
-
User login, User usage
In fact our billing is based on active user login. - Reporting types
-
- API access
- Regular reports
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- UniPhi Aus Pty Ltd
Staff security
- Staff security clearance
- Staff screening not performed
- Government security clearance
- Up to Developed Vetting (DV)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
- Encryption of all physical media
- Data sanitisation process
- Yes
- Data sanitisation type
-
- Explicit overwriting of storage before reallocation
- Deleted data can’t be directly accessed
- Equipment disposal approach
- In-house destruction process
Data importing and exporting
- Data export approach
- Users have access to our REST API to extract date. Our REST API has GET calls for all data that exists in the systems.
- Data export formats
-
- CSV
- ODF
- Other
- Other data export formats
-
- Json
- XML
- Data import formats
-
- CSV
- ODF
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
- Data protection within supplier network
- TLS (version 1.2 or above)
Availability and resilience
- Guaranteed availability
-
Total Downtime in a 30 Day month Credit Percentage of monthly subscription fee
99.99% to 100% 0 to 5 minutes 0%
98% to 99.99% 5.01 mins to 15 hours 0 mins 10%
95% to 97.9% 15 hrs 1 mins to 36 hrs 20%
90% to 94.9% 36 hrs to 72 hrs 40%
89% or below more than 72 hrs 80%
if UniPhi fails to meet the Service Levels specified within this contract in a particular month, The Company is entitled to a rebate on the subscription fee as follows:
Rebate 1 month's subscription fee
a) Within 60 days or
b) Discounted from next 6 monthly payment (only if agreed by The Company) - Approach to resilience
- Available on request
- Outage reporting
-
A public dashboard
an API
email alerts
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- 2-factor authentication
- Username or password
- Access restrictions in management interfaces and support channels
- All support channels require either a login or identification of the person requiring support.
- Access restriction testing frequency
- At least once a year
- Management access authentication
-
- 2-factor authentication
- Username or password
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- At least 12 months
- Access to supplier activity audit information
- Users have access to real-time audit information
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- SAI Global
- ISO/IEC 27001 accreditation date
- 23/09/2023
- What the ISO/IEC 27001 doesn’t cover
- UK office admin processes
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
- UniPhi ensures compliance to ISO 27001 security standards. We have internal processes that make sure we comply with these standards including using our own software to manage compliance to standards and have monthly risk management meetings with senior management to ensure compliance.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- All clients have a staging, training and production environment. All patches follow rigorous testing procedure including unit, integration and regresstion testing. New deployments go through a UAT process via the staging, training and production process.
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
-
We do yearly third party penetration testing while our dev team do monthly assessments using online testing tools.
Patches can be applied within minutes.
Our systems architecture team monitor trends across various platforms to identify threats to our architecture across 20 years of cloud hosting. - Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
-
We subscribe to https://www.site24x7.com
We have not had any potential compromises but we are constantly upgrading our software to ensure such compromises don't occur. - Incident management type
- Supplier-defined controls
- Incident management approach
-
Users can report incidents via any of our support channels including:
support email
online ticketing system
Call centre
Direct to account manager
Online chat
Secure development
- Approach to secure software development best practice
- Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)
Public sector networks
- Connection to public sector networks
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
while only a small business, is committed to doing what it can across a range of economic, social and environmental factors including but not limited to:
• Loans programs for home solar installation and electric cars
• Cover the gap program for employees to contract green electricity with the extra tariff difference paid by staff
• Minimum 4 start NABERS ratings for all office space
• Recycling schemes and advice
• Collaboration with our sister company to train disadvantaged in project management
•Tackling economic inequality
Collaboration with Industry and Education providers to develop a document controllers course using our software targeted at single mothers and mothers returning to the workforce to encourage them into the construction industryEqual opportunity
Internship program of a variety of internal roles (e.g. IT, Marketing, Finance etc) including current school students and last year uni studentsWellbeing
Unlimited leave policy to allow for any circumstance that may arise in our staff personal experience.
Pricing
- Price
- £5 to £40 a user a month
- Discount for educational organisations
- Yes
- Free trial available
- Yes
- Description of free trial
- Fully featured access over a limited time period that varies depending on the scope of the proof of concept