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PENPOLE CONSULTING LTD

Enabling Healthcare Systems Interoperability

Penpole deliver integration and interoperability services using HL7, FHIR, CDA, ITK, and XML standards to enable secure data exchange across healthcare systems. Supporting local, ICS, and national connectivity, we ensure seamless information flow using Mirth, Rhapsody, Ensemble, HealthShare, Cache, and BizTalk, delivering scalable, standards-based interoperability solutions for healthcare organisations.

Features

  • Standards-based interoperability using HL7, FHIR, CDA, ITK, XML.
  • Integration service enables seamless data sharing across healthcare systems.
  • Supports local, ICS-wide, and national information exchange initiatives.
  • Delivers scalable solutions for clinical, administrative, and operational systems.
  • Works with Mirth, Rhapsody, Ensemble, HealthShare, Cache, and BizTalk.
  • Ensures secure, reliable, and compliant data transfer across environments.
  • Customisable integration architecture tailored to organisational interoperability requirements.
  • Real-time data exchange supports effective decision-making and care coordination.
  • Testing and validation ensure accuracy, reliability, and performance compliance.
  • Comprehensive monitoring provides proactive issue detection and resolution capability.

Benefits

  • Enables safe, secure, and efficient healthcare data exchange nationwide.
  • Improves care coordination through real-time access to patient information.
  • Enhances operational efficiency by automating data transfer processes.
  • Reduces duplication and administrative burden across healthcare organisations.
  • Strengthens compliance with NHS and interoperability data standards.
  • Increases reliability and consistency of shared clinical information.
  • Provides scalable infrastructure for expanding data exchange requirements.
  • Improves patient safety through accurate, timely, and complete data availability.
  • Delivers future-ready interoperability aligned with national digital health priorities.
  • Enables integrated care delivery and better patient outcomes organisation-wide.

Pricing

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psopportunities@penpole.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

3 1 9 7 6 4 3 9 7 7 7 5 6 3 4

Contact

PENPOLE CONSULTING LTD Alex Franklin
Telephone: 07872598605
Email: psopportunities@penpole.co.uk

About the service

Service categories
  • Cloud Support Services
    • Set Up and Migration
      • Data auditing and organising
        • Data auditing and organising
      • Data/information structure design
        • Data/information structure design
      • Engagement and communication planning
        • Engagement and communication planning
      • Project management and governance
        • Project management and governance
      • Service optimisation/right sizing
        • Service optimisation/right sizing
      • Mobilisation coordination
        • Mobilisation coordination

Service scope

Service constraints
Service delivery is dependent on timely access to existing system documentation, technical resources, and subject matter experts within the client organisation. Integration may be constrained by legacy system capabilities, supplier APIs, and local infrastructure limitations. Penpole requires secure remote or on-site access for configuration, testing, and validation. Any required software licences, vendor access, or connectivity to third-party systems must be provided by the client. Implementation timelines may vary based on complexity, data volume, and interdependencies across systems. Service delivery is subject to agreed change control processes, ensuring continuity, security, and alignment with NHS interoperability and information governance standards.

User support

Email or online ticketing support
Yes
Support response times
Within 24 hours on email, within 3 hours by telephone or MS Teams call.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), 7 days a week
Web chat support
Yes
Web chat support availability
9 to 5 (UK time), Monday to Friday
AI chatbot
No
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
We use Microsoft Teams for web chat support. We open a dedicated channel for our client's account and add in relevant stakeholders as requested.
Web chat accessibility testing
None
Support levels
Gold - technical account manager on call with support staff enabling support 7 days a week, 9am - 5pm. Invoiced at agreed service charge daily rate. Silver - on call with support staff enabling support 5 days a week, 9am - 5pm. Invoiced at agreed service charge daily rate. Bronze - technical account manager answers up to 12 queries per week. No additional cost.

Supplier type

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Security Clearance (SC)

Pricing

Discount for educational organisations
No

Architecture roles

Business architect
Role level UK Rate Offshore Rate
Trainee business architect £300.00 £300.00
Associate business architect £350.00 £350.00
Business architect £500.00 £500.00
Lead business architect £750.00 £750.00

Chief digital and data roles

Chief information security officer
Role level UK Rate Offshore Rate
Chief information security officer £1,750.00 £1,750.00
Chief technology officer
Role level UK Rate Offshore Rate
Chief technology officer £1,750.00 £1,750.00

Cyber security roles

Cyber security audit and assurance
Role level UK Rate Offshore Rate
Lead cyber security audit and assurance £1,000.00 £1,000.00
Principal cyber security audit and assurance £1,500.00 £1,500.00
Cyber security governance and risk management
Role level UK Rate Offshore Rate
Associate cyber security governance and risk manager £1,000.00 £1,000.00
Lead cyber security governance and risk manager £1,500.00 £1,500.00
Principal cyber security governance and risk manager £1,750.00 £1,750.00
Cyber security monitoring
Role level UK Rate Offshore Rate
Associate cyber security monitoring £1,000.00 £1,000.00
Lead cyber security monitoring £1,500.00 £1,500.00
Principal cyber security monitoring £1,750.00 £1,750.00
Cyber security incident response
Role level UK Rate Offshore Rate
Associate cyber incident response £1,000.00 £1,000.00
Lead cyber security incident response £1,500.00 £1,500.00
Principal cyber security incident response £1,750.00 £1,750.00
Cyber security vulnerability management
Role level UK Rate Offshore Rate
Associate cyber security vulnerability management £1,000.00 £1,000.00
Lead cyber security vulnerability management £1,500.00 £1,500.00
Principal cyber security vulnerability management £1,750.00 £1,750.00
Cyber security testing
Role level UK Rate Offshore Rate
Associate cyber security testing £1,000.00 £1,000.00
Lead cyber security penetration testing £1,500.00 £1,500.00
Principal cyber security testing £1,750.00 £1,750.00
Cyber security secure design
Role level UK Rate Offshore Rate
Associate cyber security secure systems architecture and design £1,000.00 £1,000.00
Lead cyber security secure systems architecture and design £1,500.00 £1,500.00
Principal cyber security secure systems architecture and design £1,750.00 £1,750.00

Data roles

Data analyst
Role level UK Rate Offshore Rate
Associate analyst £350.00 £350.00
Data analyst £400.00 £400.00
Senior data analyst £550.00 £500.00
Principal data analyst £850.00 £850.00
Data governance manager
Role level UK Rate Offshore Rate
Data governance manager £500.00 £500.00
Lead data governance manager £750.00 £750.00
Head of data governance £1,250.00 £1,250.00

IT operations roles

Business relationship manager
Role level UK Rate Offshore Rate
Business relationship manager £500.00 £500.00
Senior business relationship manager £650.00 £650.00
Lead business relationship manager £850.00 £850.00
Change and release manager
Role level UK Rate Offshore Rate
Configuration analyst £400.00 £400.00
Change and release analyst £400.00 £400.00
Change and release manager £600.00 £600.00

Product and delivery roles

Business analyst
Role level UK Rate Offshore Rate
Trainee business analyst £350.00 £350.00
Junior business analyst £400.00 £400.00
Business analyst £450.00 £450.00
Senior business analyst £500.00 £500.00
Lead business analyst £650.00 £650.00
Head of business analysis £850.00 £850.00
Delivery manager
Role level UK Rate Offshore Rate
Associate delivery manager £450.00 £450.00
Delivery manager £600.00 £600.00
Senior delivery manager £750.00 £650.00
Head of (Agile) delivery management £950.00 £950.00
Digital portfolio manager
Role level UK Rate Offshore Rate
Digital portfolio analyst £500.00 £500.00
Digital portfolio manager £600.00 £600.00
Senior digital portfolio manager £700.00 £700.00
Head of portfolio £950.00 £950.00
Programme delivery manager
Role level UK Rate Offshore Rate
Programme delivery manager £1,000.00 £1,000.00
Service owner
Role level UK Rate Offshore Rate
Service owner £850.00 £850.00

Quality assurance testing (QAT) roles

Test engineer
Role level UK Rate Offshore Rate
Tester (test engineer) £450.00 £450.00
Test engineer £550.00 £550.00
Senior test engineer £650.00 £650.00
Lead test engineer £750.00 £750.00
Test manager
Role level UK Rate Offshore Rate
Test manager £600.00 £600.00
Head of test £800.00 £800.00

Software development roles

Frontend developer
Role level UK Rate Offshore Rate
Apprentice frontend developer £350.00 £350.00
Junior frontend developer £400.00 £400.00
Frontend developer £500.00 £500.00
Senior frontend developer £650.00 £650.00
Lead frontend developer £750.00 £750.00
Head of frontend development £950.00 £950.00
Software developer
Role level UK Rate Offshore Rate
Apprentice developer £350.00 £350.00
Junior developer £400.00 £400.00
Developer £500.00 £500.00
Senior developer £650.00 £650.00
Senior developer - management £700.00 £700.00
Lead developer £700.00 £700.00
Lead developer - management £750.00 £750.00
Principal developer £800.00 £800.00
Principal developer - management £950.00 £950.00

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2022 certification
No
ISO 9001 certification
No
Quality management systems (QMS)
Yes
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber Essentials Certificate Number
Provided
Cyber essentials plus
No
Cyber Essentials Alternative
None of the criteria
Other security certifications
No

Social value

Mission: Kick start economic growth

To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
Mission: Make Britain a clean energy superpower

To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
Mission: Build an NHS fit for the future

That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psopportunities@penpole.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.