Applied Informatics Limited

Open Source Diagnostic Systems Integration (ODiSI)

Our Open Source Diagnostic Systems Integration (ODiSI) service offers diagnostic providers powerful, flexible and cost-effective integration solutions aimed at increasing efficiency and throughput, reducing costs and improving patient outcomes.

ODiSI solutions are built on the Open Source foundations of NextGen's Mirth Connect, providing clients with unlimited messages, interfaces and throughput.

Features

• Flexible, scalable and affordable integration solutions tailored for each organisation.
• Interoperable data exchange using healthcare and industry standard data formats.
• Interoperable data exchange using healthcare and industry standard transport protocols.
• No software licensing limits on interfaces/connections.
• Range of support and hosting options.
• Option of advanced plugins and Enterprise extensions.

Benefits

• Make diagnostic services easier for customers to access and use.
• Reduced turnaround times and increased efficiency.
• Improved continuity of care.
• Enhanced clinical decision making and patient safety.
• Improved BI reporting and analytics.
• Support organisational change and transformation initiatives.
• Reap the benefits of open source solutions.
• Reduced cost of ownership and increased ROI.
• Freedom from restrictive vendor lock-in.

£32,000 to £310,000 a unit

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@applied-informatics.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

320651794961874

Contact

John Arnett or David McGuffin
0114 286 6218
enquiries@applied-informatics.com

Planning

• Planning service: Yes
• How the planning service works: The Solution Discovery service aims to help customers understand their diagnostic systems integration needs. It begins with a new customer inquiry and offers a tailored proposal addressing specific integration requirements. This process involves a pre-initiation discovery sprint, where business and technical stakeholders collaborate to understand these needs and create a costed Solution Proposal. The proposal includes sections on understanding requirements, such as business context, baseline architecture, and the case for change. It also provides a solution overview, outlining design considerations and the target architecture. Additionally, it includes an approach and delivery schedule, listing sprints like post-initiation discovery, design, development/testing, user acceptance testing, and deployment, along with assumptions. Finally, it details the price and payment schedule for each sprint, ensuring transparency and clarity. This comprehensive approach ensures that customers receive a well-defined proposal tailored to their integration needs, setting the stage for successful solution delivery.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Nextgen Mirth Connect
  • Postgres SQL
  • SQL Server
  • Maria DB

Training

• Training service provided: Yes
• How the training service works: We povide training for both on-prem and cloud-hosted ODiSI installations to ensure smooth adoption and utilization by IT and healthcare professionals. Training sessions are comprehensive, covering various aspects of the software and hosting services to equip users with the necessary skills and knowledge.; ; Training content includes an overview of ODiSI's features, functionalities, and benefits. Users learn how to navigate the software interface, perform key tasks such as monitoring, configuration (eg. optimieing system performance), reporting and troubleshooting common issues. Additionally, training emphasizes best practices for data security, quality and compliance (e.g. with GDPR).; ; Hands-on exercises and interactive demonstrations are effective training methods to reinforce learning and build confidence in using the system. Training sessions can be conducted onsite or remotely, and are targeted to the differing needs of IT and healthcare users.; ; By investing in comprehensive training programs, healthcare organizations can maximize the value of their ODiSI solution and host service, empowering users to leverage technology effectively to improve both patient care and operational efficiency.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: 2.1.3.2 Secure hosted service; Mirth Connect software is hosted and managed by Applied Informatics within a secure dedicated environment. Applied Informatics is responsible for procuring the licence and provides a managed service to ensure the smooth running of the system (see section 2.2.3.2.3).; For reasons of security, the Secure Hosted Service option only hosts Gold and Platinum licenced Mirth Connect instances.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: The DevTest sprint(s) aims to develop and test the ODiSI software system for User Acceptance Testing (UAT). It involves setting up a DevTest environment, installing Mirth Connect, connecting to test endpoint systems, and creating test documentation. Integration and system tests are conducted, and if successful, the integration hub is promoted to the UAT environment. Failed tests are reported, and the software is re-tested post-defect resolution. System design and message mappings are updated accordingly. Customer approval is sought for DevTest sprint deliverables before proceeding. The UAT sprint supports user testing, resolving defects, and ensuring the system meets requirements for live deployment. It includes setting up the UAT environment, supporting test plan creation, executing user tests, and confirming completion with customer signoff. This structured approach ensures the system's readiness for production use through thorough testing and customer validation.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: 4 Support and Maintenance; We offer several optional Solution Aftercare Plans to provide ODiSI customers with support, maintenance and peace of mind. ; Customers who choose our Red, Amber or Green Aftercare Plan can access support via our online Service Desk. Red offers customers basic break-fix support. Amber adds to this with pro-active patch management. Finally, our comprehensive Green Plan offers a complete managed service either on-prem or as a cloud-hosted solution. ; ; 4.1 Red Aftercare Plan; The Red plan offers break-fix support 24x7 availability for responding to and resolving production problems raised by customers via the Service Desk portal.; ; 4.2 Amber Aftercare Plan; The Amber plan includes everything in Red plus 9am-5pm proactive maintenance for installing software patches including security updates. ; ; 4.3 Green Aftercare Plan; The Green plan offers a fully managed service either on-prem or as a cloud-hosted solution. The plan includes everything in Amber plus active monitoring of the installation to maintain and optimise the service during 9am-5pm business operation.

Service scope

• Service constraints: Support only available remotely.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Time taken by Service Provider to acknowledge Critical Incident MTTA 1 hour (24 hour/day x 365 day/year); Time taken to resolve Critical Incident MTTR 24 hour (24 hour/day x 365 day/year); Time taken by Service Provider to acknowledge Major Incident MTTA 1 hour (24 hour/day x 365 day/year); Time taken to resolve Major Incident MTTR 48 hour (09:00–17:00 Mon-Fri excluding UK bank holidays); Time taken by Service Provider to acknowledge Minor Incident MTTA 1 hour (24 hour/day x 365 day/year); Time taken to resolve Minor Incident MTTR 72 hour (09:00–17:00 Mon-Fri excluding UK bank holidays)
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: 4 Support and Maintenance; We offer several optional Solution Aftercare Plans. Customers who choose our Red, Amber or Green Aftercare Plan, are assigned an ODiSI Account Manager, and can access support via our online Service Desk. ; 4.1 Red Aftercare Plan; The Red plan offers break-fix support 24x7 availability for £1,800 per month (ex. VAT) for up to three interfaces plus £450 per month (ex. VAT) for each additional interface thereafter. Minimum contract period is 3 months.; ; 4.2 Amber Aftercare Plan; The Amber plan includes everything in Red plus 9am-5pm proactive maintenance for installing software patches including security updates, for £2,300 per month (ex. VAT) for up to three interfaces plus £450 per month (ex. VAT) for each additional interface thereafter. Minimum contract period is 3 months.; ; 4.3 Green Aftercare Plan; The Green plan offers a fully managed service either on-prem or as a cloud-hosted solution. The plan includes everything in Amber plus active monitoring of the installation to maintain and optimise the service during 9am-5pm business operation for £23,000 per annum (ex. VAT) for up to three interfaces plus £450 per month (ex. VAT) for each additional interface thereafter. Minimum contract is 12 months.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: CQS
• ISO/IEC 27001 accreditation date: 18/07/2022
• What the ISO/IEC 27001 doesn’t cover: The scope of our ISO/IEC 27001:2013 certification covers the provision of information systems architecture modelling, analysis and design services.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Applied Informatics are committed to fighting climate change throughout the provision of our services. We are a remote-first based organisation.

  Equal opportunity

  Applied Informatics are committed to providing equal opportunities throughout the provision of our services.

  Wellbeing

  Applied Informatics are committed to promoting the wellbeing of our staff and associates throughout the provision of our services.

Pricing

• Price: £32,000 to £310,000 a unit
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@applied-informatics.com. Tell them what format you need. It will help if you say what assistive technology you use.