DBAAS LTD

DevOps and Cloud Engineers

We can provide DevOps maturity assessment, strategy, delivery/operation using WebOps, NoOps, GitOps, Site Reliability Engineering, Platform Engineering/Cloud Native Engineering services for greenfield and traditional environments. We can operate DevOps at scale using Lean and Agile; realising value quickly through continuous delivery, amplified feedback loops, observability and metric based decision making.

Features

• Can provide DevOps maturity assessment and strategy
• Can enable Lean, CI/CD deployments
• Can create IaaS, using Terraform, Kubernetes, Serverless.
• Experience of CI/CD tools such as Octopus or Jenkins.
• AWS, Azure, Google, UK Cloud, Openstack, Openshift DevOps
• Can manage data sources and related Cloud Technologies.
• Can delivering fully automated software delivery pipelines and testing
• Manage and secure Kubernetes clusters, containers, microservices and serverless
• Capacity Management, Incident Management and follow the SLAs to ITIL
• Perform an assessment and evaluation of the potential solution options

Benefits

• In aligned with agile development, CI/CD pipelines and Test Driven.
• Knowledge of transition, upgrades, refresh projects in an Agile environment.
• Can adopt to the flexible and adaptable to changing priorities
• Design for failure approach can mitigate risk and enhance service-continuity
• Server monitoring and alerting responding to challenging SLA's
• Deliver the quality services through observability, automation and early testing
• Experience on using and deploying on Cloud based platforms
• Experience on Service management tools , such as ServiceNow/Remedy
• Ability to consult with team members, users and other stakeholders
• Building HL/LL designs for potential realisation of value

£237 to £1,330 a user a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at admin@dbaasltd.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

321137462973786

Contact

DBaaS Ltd
+44 7480 080202
admin@dbaasltd.com

Planning

• Planning service: Yes
• How the planning service works: We can be able to to provide easy, scalable access to computing resources and IT services and allow enterprises to utilize servers, OS and other computing systems on a per-need basis without having to handle their complex management
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Shared Hosting
  • VPS

Training

• Training service provided: Yes
• How the training service works: Applying our knowledge to your organisation - we will provide knowledge to you from the broader knowledge and experience that we have gained from many other directly related services and projects. Transferring our knowledge and skills - we fully recognise the need to improve your in-house skills, therefore we aim to undertake knowledge and skills transfer from the very start of our engagements.
• Training is tied to specific services: Yes
• Services the training service works with:
  • AWS
  • Google Cloud Platform
  • Oracle Cloud
  • Azure
  • Hybrid Cloud

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We can help buyers migrate to the cloud-based infrastructure provided by a cloud service provider such as AWS, Google Cloud, or Azure. Migration of current onprem or current release / upgrade to latest techologies and/or migrate into new database platform in Azure/Oracle / AWS / GCP cloud services in various database such as NoSQLDB , MongoDB, PostgreSQL, MySQL, Greenplum,Cassandra,Cockroach,SQL Server database, Oracle, MariaDB, Cosmos DB), AWS (MSSQL, PostgreSQL, DynamoDB, NoSQL, Oracle, and MySQL Redshift), GCP (Cloud SQL, Cloud Bigtable, Cloud Spanner, Cloud Data store).
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Infrastructure as a Service (IaaS)
  • Platform as a Service (PaaS)
  • Software as a Service (SaaS)
  • Hybrid cloud
  • Microsoft Azure
  • Amazon Web Services
  • Google Cloud Platform
  • Oracle Cloud Platform

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We co-ordinate the QA tester to ensure the delivery of work is tested end to end with the benchmark the performance under the business needs whilst ensuring the entire database activities in architect and solution architect level is performed in standard. All services are underpinned by the level of business agreement and KPI requirements and values of parameters in the config file are highly optimized and delivered the benchmarks for the DBaaS standard.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications: Cyber Scheme

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Applying our knowledge to your organisation - we will provide knowledge to you from the broader knowledge and experience that we have gained from many other directly related services and projects. Transferring our knowledge and skills - we fully recognise the need to improve your in-house skills, therefore we aim to undertake knowledge and skills transfer from the very start of our engagements.; ; Our service delivery practitioners will enable you to plan and rapidly migrate your existing workloads or work with you to plan building your new services using proven delivery techniques. In the main for technical projects this is undertaken using the Kanban or SCRUM approaches or combining them together in the form of Scrumban.

Service scope

• Service constraints: The service excludes any third-party software licensing&third-party support costs(unless these are included in the infrastructure provider pricing)•The service does not include support for database-specific content including data change or deletion or data integrity checks.•The service does not include support to major database RDBMS change&release activities,this is available as a service option•The service excludes the implementation of service requests. These are charged separately on a T&M basis•The service excludes support for security accreditation and testing •The service excludes visits to customer sites,including the attendance of service reviews; attendance will be subject to prior agreement with any expenses incurred charged additionally

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Business hours: Monday - Friday - 09:00-5:00 excluding UK holidays. ; Weekends : (On Extra Costs); Saturday:10am to 4pm ; Sunday: 11am to 3pm ; We respond to all questions within 8 business hours.; We regularly respond to questions within 4 business hours, and we immediately work on all inbound questions to establish urgency and set appropriate priorities.; We provide an SLA based on the clients requirements.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AAA
• Web chat accessibility testing: Chatbot
• Support levels: We provide a service desk for our managed services customers. Also, assigned consultants or architects will respond in 8 business hours of response time. Our Support offering is not driven by a standard service catalogue; and also provides the tailored support levels to meet your specific needs to provide the right level of support to meet your business requirements.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Information Security Management System (ISMS)
• ISO/IEC 27001 accreditation date: 30/06/2021
• What the ISO/IEC 27001 doesn’t cover: Nothing to say, it covers most of the services as per Our ISO 27001 accreditation means that we have put all necessary measures in place to ensure that our clients' information is always protected.
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 30/06/2021
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: N/A
• PCI certification: Yes
• Who accredited the PCI DSS certification: Barclays
• PCI DSS accreditation date: 30/06/2021
• What the PCI DSS doesn’t cover: N/A
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • Memset Hosting
  • GCHQ Certified Master of Cyber Security
  • CISSP
  • CMFS
  • CEH
  • CVI

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We do more to understand your carbon emissions. Drive more efficiently. In particular, observe speed limits and avoid rapid acceleration and excessive braking. Don’t drive aggressively. Commute by carpooling or using mass transit. Plan and combine trips. Drive more efficiently. Switch to “green power.” Switch to electricity generated by energy sources with low or no routine emissions of carbon dioxide.

  Covid-19 recovery

  In light of the Coronavirus disease (COVID-19), it is the intention of buyer's to be as flexible as possible in relation to the procurement process for the GCloud hosting to support the tender however this will remain within the parameters of the Public Contract Regulations 2015 (PCR 2015).; Please note that Suppliers will use reasonable endeavors to notify all tender participants of any potential risks which may delay the procurement process and its subsequent award and implementation.

  Tackling economic inequality

  DBaaS Ltd is committed to tackling economic inequality at the root. Our overriding vision is to help lower the unequal distribution of income and opportunity between different groups in society.

  Equal opportunity

  1. The Authority and Supplier shall continue to monitor the performance and objectives of this Contract throughout its duration and to make any amendments or changes necessary to this Contract, or its performance or objectives in order further to promote equality, and equal opportunity.; 2. The Supplier shall notify the Authority immediately in writing as soon as it becomes aware of any investigation or proceedings brought against it in relation to equality, or equal opportunity whether under the Act or otherwise.; 3. Where any investigation is conducted, or proceedings are brought which arise directly or indirectly out of any act or omission of the Supplier, its staff, employees, workers, consultants, agents, or Sub-Contractors and where there is a finding against the Supplier in any such investigation or proceedings, the Supplier shall indemnify and keep indemnified and hold harmless the Authority and the Chief Constable with respect to all costs, charges, and expenses (including legal and administrative expenses on an indemnity basis) incurred by the Authority during or in connection with any such investigation or proceedings and further indemnify and keep indemnified and hold harmless the Authority from and against all and any compensation, damages, costs, losses, fines, penalties or another award (including any interest) the Authority may be ordered or required to pay.; 4. If a finding of unlawful discrimination or breach of equal opportunities legislation (including but not limited to the Act) is made against the Supplier or against the Authority arising from the conduct of the Supplier or any of its employees, workers, consultants, agents or Sub-Contractors, the Supplier shall take immediate remedial steps to prevent further recurrences and shall advise the Authority of the steps taken.; 5. Where any investigation is undertaken by a person or body empowered to conduct such an investigation and/or proceedings are instituted.

  Wellbeing

  The DBaaS Ltd promotes the health, safety, and wellbeing of patients, service users, and the public by raising regulation and voluntary registration of people working in health and care.; DBaaS Ltd is to drive UK global leadership in Intelligent Mobility, promoting sustained economic growth and wellbeing through integrated, efficient and sustainable systems, innovative accelerators, and processes to people values: Care, Collaboration, Courage, and Integrity.

Pricing

• Price: £237 to £1,330 a user a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at admin@dbaasltd.com. Tell them what format you need. It will help if you say what assistive technology you use.