Skip to main content

Help us improve the Digital Marketplace - send your feedback

TELANA LIMITED

Licencing of Looker Licenses

Looker is a cloud-based data analytics platform designed to explore and analyse data. The visualizations you can create in Looker are intuitive, interactive and engaging.

Features

  • Data Exploration: Query and analyze data from various sources.
  • Visualization: Create interactive dashboards and visualizations.
  • Collaboration: Share insights, annotate, and comment with team members.
  • Data Modeling: Prepare and transform data for analysis.
  • Embedded Analytics: Integrate into third-party applications and websites.

Benefits

  • Self-serve paradigm reduces time to insight
  • Intuitive, interactive and engaging
  • Enables a single version of the truth
  • Leveraging computational power of the data warehouse improves performance

Pricing

£24 to £100 a licence

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@ancoris.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

3 2 1 1 7 8 6 0 5 5 7 7 6 1 2

Contact

TELANA LIMITED Andre Azevedo | Jen Holroyd | Sean McAndrew
Telephone: +44 (0) 3452626747
Email: gcloud@ancoris.com

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
Need to access through a web browser
System requirements
Internet Connectivity with a modern web browser

User support

Email or online ticketing support
Yes, at extra cost
Support response times
P1: 30 mins, P2: 1 hour, P3-P4 tickets: 4 hours
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Google provides a single level of support for Google Workspace in line with other enterprise service providers, the terms of support can be found here: https://workspace.google.com/terms/tssg.html Enhanced support offerings from Ancoris are also available - please see our related services in the "Support" section - "Google Google Workspace Support Services". These services offer enhanced response, case prioritisation, advice & assistance (and not just "break / fix") on Google Google Workspace features; support on integrating Google Workspace into your existing domain; Account management; regular Service Reviews, end user training (via our integrated e-learning tool) and free consultancy on your Google Workspace implementation
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Google provides a proven business transformation framework based on highly regarded research in accredited universities. An online Getting Started learning path is described at https://support.google.com/a/answer/6365252 Enhanced training services are also available from Ancoris - please see our related services in the "Support" section - "Google Google Workspace and Chrome training and Change Management Services", and "Cloud Skills Academy - Google Workspace E-learning and e-Support". These services provide a range of onsite and online training and user documentation Ancoris also provide Google Workspace migration and deployment services to ensure a smooth implementation for all your users - please see our related service in the "Support" section - "Google Google Workspace and chrome - Migration and Deployment Services". This service provides for a fully managed deployment project covering all aspects of project governance, technical activity needed and user change management required.
Service documentation
Yes
Documentation formats
HTML
End-of-contract data extraction
If your organization decides to leave Google Workspace, your users can take their Workspace data with them. They can export emails, contacts, calendars, videos, and more. Then, they can import the data to your new provider. More information can be found here: https://support.google.com/a/answer/100458?hl=en#all
End-of-contract process
Access to the Google Workspace instance will be terminated and data will be removed from all Google systems within 180 business days

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
  • Other
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Custom mobile applications are available both for iOS and Android which provide a bespoke user experience tailored to the operating system in question. For other mobile operating systems, web browser support is included which provides an equivalent experience to the desktop environment.
Service interface
No
User support accessibility
None or don’t know
API
Yes
What users can and can't do using the API
The scope of capabilities exposed via API to Google Workspace users is very broad and encompasses most major use cases. Google Workspace API's are grouped into API's and SDK's that can be found here: https://developers.google.com/google-apps/
API documentation
Yes
API documentation formats
HTML
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Google Apps Script is a JavaScript cloud scripting language that provides easy ways to automate tasks across Google products

Scaling

Independence of resources
Google Workspace is powered by a massively scaleable infrastructure which already services more than 1 Billion users. The addition of any practicable number of users has a very low impact

Analytics

Service usage metrics
Yes
Metrics types
The Account activity report page gives access to all data from the User account status, Admin status, and 2-Step Verification enrollment reports. It also shows details of Google Drive and Gmail usage. Further information can be found here: https://support.google.com/a/answer/4580176?hl=en
Reporting types
API access

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Google

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
Other data at rest protection approach
Google hard drives leverage technologies like FDE (full disk encryption) and drive locking. https://cloud.google.com/security/encryption-at-rest.
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Most tools include a 'Save as' function that allows the export of data in industry standard formats. In addition, each user can download all the data they need from their Google Workspace account (including emails, calendars, contacts, documents, bookmarks, and more) to one place at the same time. Users can choose which Google products to archive. For example, they can choose to download their emails and documents, but not their bookmarks or photos. Only the user can access their archive and import it into a new service.
Data export formats
  • CSV
  • ODF
Data import formats
  • CSV
  • ODF

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
SLAs are service specific: https://cloud.google.com/terms/sla/
Approach to resilience
Google operates a global network of data centers to reduce risks from geographical disruptions. The link below includes the locations of our data centers: http://www.google.com/about/datacenters/inside/locations/ Google does not depend on failover to other providers and builds redundancy and failover into its own global infrastructure. Google performs annual testing of its business continuity plans to simulate disaster scenarios that simulate catastrophic events that may disrupt Google operations. https://cloud.google.com/files/Google-Cloud-CSA-CAIQ-January2017-CSA-CAIQ-v3.0.1.pdf (section BCR-01)
Outage reporting
Google maintains a dashboard with service availability and service issues here: https://status.cloud.google.com/

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Google Cloud Identity & Access Management (IAM) lets administrators authorize who can take action on specific resources, giving you full control and visibility to manage cloud resources centrally. For established enterprises with complex organizational structures, hundreds of workgroups and potentially many more projects, Cloud IAM provides a unified view into security policy across your entire organization, with built-in auditing to ease compliance processes. IAM access policies are defined at the project level using granular controls of users and groups or using ACLs. https://cloud.google.com/iam/ https://cloud.google.com/compute/docs/access/ For further information see; https://cloud.google.com/files/Google-Cloud-CSA-CAIQ-January2017-CSA-CAIQ-v3.0.1.pdf Section IAM-12
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Less than 1 month
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
British Assessment Bureau
ISO/IEC 27001 accreditation date
26/01/2024
What the ISO/IEC 27001 doesn’t cover
Any service not listed on the ISO certificate is not covered.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Google Workspace and Google infrastructure is certified for a growing number of compliance standards and controls, and undergoes several independent third party audits to test for data safety, privacy, and security

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
In Google production environments, software updates are manually vetted to ensure the stability of the system. Changes are then tested and cautiously rolled out to systems. The details vary somewhat depending on the service being considered, but all development work is separated from the operation systems, testing occurs in a multi-staged fashion in both environments and in dedicated test settings. Google can share, under NDA, the SOC2 audit report (based on standards from the International Auditing and Assurance Standards Board), which describes the change management process. Additionally, changes to code go through a process of code review involving additional engineer(s).
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Google administrates a vulnerability management process that actively scans for security threats using a combination of commercially available and purpose-built tools, intensive automated/manual penetration efforts, quality assurance processes, software security reviews and external audits. The vulnerability management team is responsible for tracking and following up on vulnerabilities. Once a vulnerability requiring remediation has been identified, it is logged, prioritized according to severity, and assigned an owner. The vulnerability management team tracks such issues and follows up frequently until they can verify that the issues have been remediated. Google also maintains relationships and interfaces with members of the security research community.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Focused on information gathered from network traffic, employee actions on systems and outside knowledge of vulnerabilities. Traffic is inspected at many points for suspicious behaviour. Analysis is performed using open-source and commercial tools for traffic capture and parsing, supported by a correlation system built on top of Google technology. Analysis is supplemented by examining system logs for unusual behaviour, such as attempted access of customer data. Security engineers place standing alerts on public data repositories to look for security incidents that might affect company infrastructure. They actively review inbound security reports and monitor public mailing lists, blog posts, and wikis.
Incident management type
Supplier-defined controls
Incident management approach
If an incident occurs, the security team logs and prioritises it according to severity. Events directly impacting customers are assigned the highest priority. This process specifies courses of action, procedures for notification, escalation, mitigation, and documentation. Google’s incident management program is structured around NIST guidance on handling incidents. Key staff are trained in forensics and handling evidence in preparation for an event, including the use of third-party and proprietary tools. Testing of incident response plans is performed for key areas, such as systems that store sensitive customer information. Tests consider a variety of scenarios, including insider threats and software vulnerabilities.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Equal opportunity

Fighting climate change

We help organisations reduce their carbon footprint by migrating to the cloud. Depending on where you run your systems today, you can reduce up to 80% of your carbon emissions by moving to the Cloud. In fact, we have created a service called GreenLab, which helps organisations discover their current infrastructure, map out their footprint and build a business case which adds sustainability to the migration plan. This is one of the reasons why we partner with Google Cloud, which is widely recognised as the "cleanest cloud". In 2007, Google was the first major company to commit to and achieve carbon neutrality. Since 2017 Google matched 100% of electricity consumption to neutralize all of their operational emissions since their founding. And are aiming higher - to run on carbon-free energy, 24/7, at all of their data centers by 2030.

Equal opportunity

Ancoris is proud to be an equal opportunities employer. We do not discriminate on the basis of race, colour, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity, veteran status, or any other applicable legally protected characteristics. But we go beyond that. For example, we partner with Generation, a charity which helps candidates from all different backgrounds to get into technology through training and subsequent placement with tech companies. We continuously work on improving our recruitment processes and employer value proposition to ensure we are able to both attract and retain the most diverse pool of talent. We are also committed to promoting talent from within, which enables our diverse employee base to continually develop and rise to the top of the organisation.

Pricing

Price
£24 to £100 a licence
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@ancoris.com. Tell them what format you need. It will help if you say what assistive technology you use.