EMBRIDGE CONSULTING (UK) LIMITED

Unit4 Enterprise Resource Planning (Unit4 ERP)

Unit4 Enterprise Resource Planning provides an integrated Cloud/SaaS platform: Finance, General Ledger, Budgeting, Accounting, Creditors, Debtors, Financial Planning, Cash and Income Management (HeyCentric), Procurement, Purchasing, HR, Payroll, Talent Management, Expenses, Absence, Timesheets, Project Management, Accounting/Costing, Research Funding Management (Grants Now),Reporting/Analytics, Asset Management, Source-to-Contract, Strategic Sourcing, Spend Analytics, Contract Management.

Features

• Full coverage of ERP for Public Sector and Education Sector.
• Full suite of Source to Contract Solutions.
• Fully Managed Azure Cloud Solution with UK /EU Datacentre.
• Dual Site Disaster Recovery.
• Mobile applications available.
• Support for collaboration.
• Securely accessible from anywhere.
• Comprehensive API integration capabilities.
• Integrated reporting tools.
• Full suite of Financial Management and Accounting Solutions.

Benefits

• Total low cost of ownership.
• Ability to adapt to business change.
• Sector-specific functionality.
• Ease of access.
• Embedded Artificial Intelligence (AI).
• Secure Cloud operation with Azure.
• Streamline processes with process automation.
• Automatic updates and innovation.
• Ease of integration.
• Access to real-time management information.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@embridgeconsulting.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

321298954486072

Contact

Emma O'Brien
01474555505
enquiries@embridgeconsulting.com

About your service

• Service categories:

  Applications

  Enterprise resource management

  • Payroll management
  • Procurement
  • Order management and orchestration
  • Enterprise performance management
  • Project and portfolio management
  • Asset life-cycle management

  Financial

  • Financial and Accounting Applications
  • Accounts Payable Applications
  • Accounts Receivable Applications
  • Travel and Expense Management Applications
  • Corporate Tax Management Applications

  Human capital management

  • Core Human Resources Applications
  • Talent Management Applications
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Support in line with SLAs contained within service definition document.
• System requirements: Supported HTML5 web browsers.

User support

• Email or online ticketing support: Yes
• Support response times: For system related incident reporting/resolution, users raise a technical support ticket via our Helpdesk. The Support System is available 24/7/365, though tickets are only actioned during Helpdesk support hours (08:00hrs-18:00hrs Monday to Friday (EU/UK/EST time) excluding Bank Holidays). Tickets raised are managed in accordance with ticket priority levels/severity, linked to SLAs for response and resolution times as contained within the standard contract. The system is automatically monitored around the clock and issues escalated to relevant teams/individuals for investigation and remediation. Please see Terms attached for more information.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: No
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Access to support and maintenance services is provided as part of the annual subscription fees. For all system related incident reporting and resolution, using secure, unique login details, users simply need to raise a technical support ticket in the first instance using the online Embridge ticketing portal. An Issue Resolution process with associated SLAs would then be followed. All service desk personnel are technical engineers equipped to deal with technical issues. The Customer Support Helpdesk is available to provide support on system issues, i.e., errors seen in the system and/or if core functionality is not working as intended. They will also be the first point of contact if you wish to raise a change/enhancement to the solution. The Helpdesk operates from 08:00hrs - 18:00hrs Monday to Friday (EU/UK/EST time) excluding Bank Holidays.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Implementation will follow our project and programme management methodology for implementation of software solutions. As part of our methodology, we can provide a mix of training choices including remote or onsite training as well as eLearning/classroom approaches. We refer you to our Lot 3 support services listings for further details on how the software would be onboarded using our proven and award-winning methodology. As part of our standard approach, we provide training on the use of the system to the Super Users and System Administrators, equipping them to confidently disseminate knowledge and learning to end users. Training is delivered on a standard training environment, and additionally, before entering UAT, the project team steps through the configuration with the Consultant on their environment. The aim is to ensure Super Users/System Administrators have the skillset and tools to make the best use of the functionality, so they can then be self-sufficient in cascading the training information to the end users. We adopt a knowledge transfer approach, ensuring the project team users are hands on with the application throughout the project by being involved in the configuration, build and testing, thereby ensuring self-sufficiency post project.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Upon final exit Unit4 will export the final copy of the Production Database to a Unit4 controlled Azure storage location. The export will be in a format usable with the latest version of Microsoft SQL Server. Customers can manually download this export from this location. Unit4 will maintain a secure read-only copy of the production environment including database for a period on 1month post exit, this copy will then be deleted unless the Customer informs Unit4 otherwise. Customer responsibilities include: • Customer access responsibility – control who has permission to download the export • Ensuring data privacy during and after download • Establishing, monitoring and managing the download process •Restoring or importing the export once downloaded • Licensing, operating and installing in the customer’s IT infrastructure any applications that will be used in the retrieval process and subsequent use of the export.
• End-of-contract process: Upon any termination of the Agreement Unit4 shall, provided that it has received a request in writing from the Customer no less than 3 months prior to the scheduled termination date, continue to provide the Software Service to Customer under the same terms for a transitional period of up to six (6) months. Access to the Software Service during the Transition Period will be subject to the fees set out in the applicable Call Off Agreement, pro rated on a monthly basis and payable in advance, based on the annual fees charged to Customer for the Software Service during the twelve month period immediately preceding the termination date plus an additional ten percent (10%). During the Transition Period, Unit4 will provide cooperation and assistance as Customer may reasonably request to support an orderly transition to another provider of similar software, services, or to Customer’s internal operations. Such co-operation and assistance will be limited to consulting regarding the Software Service and will be subject to a fee based on our then-current rates for Professional Services and such services will be set out in a Call Off Agreement.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Mobile service accessed through propriety apps or HTML5 rendered browser. Desktop service typically used for high volume transactions and system administration.
• Service interface: No
• User support accessibility: WCAG 2.2 AA
• API: Yes
• What users can and can't do using the API: Unit4 ERP Web Services provide a way of processing data, in a secure manner adhering to modern industry standards, but requiring some technical expertise. Unit4 ERP Web Services include options to create and maintain Absences, Applicants, Employee balances, Commitment transactions, Customer master maintenance, Document archive, Employments, HR maintenance, Masters and Attributes, Payroll transactions, Planner transactions, Position master file, Project master file, Rates register, Resource master file, Supplier master maintenance, Timesheets, Travel expenses, User status and maintenance, Value Reference Rates, Workflow. Where a Web Service is not yet exposed, ACT (Customisation Tool can often be used to modify or expose new Web Services.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Unit4 products are highly configurable through the application itself, so very few of our customers find a need to customise the solution. ACT is a customisation tool that is only available to Unit4 Integration consultants to increase the functionality of Unit4 products.

Scaling

• Independence of resources: In Unit4 Cloud, processing resources are shared, but Unit4 monitors and leverages elastic resourcing to ensure all get sufficient to meet the SLAs, and to handle activity peaks. Azure provides the first level of network separation, upon which Unit4 adds further isolation using VNETs.Unit4 customers always have a dedicated database to ensure data separation.

Analytics

• Service usage metrics: Yes
• Metrics types: Service metrics for key performance indicators.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Unit4

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: User can export their data in a variety of formats including .xls, .csv, or xml.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Xml
  • Direct to xls
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Xml
  • Direct from xls

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Unit4’s service availability commitment for any given calendar month is that the Production Service will be available at least 99.8% of the time. Service Availability is calculated per month as follows: Total time - Service Outage divided by total time times 100 = greater than 99.8% “Service Outage” means the time (in minutes) that the Production Service is unavailable (as measured in accordance with this Section A, paragraph 1) in any month, but excludes any unavailability for those reasons set out below under the heading “Exclusions”; “Total Time” means the total number of minutes in any month; Exclusions Unit4’s service availability commitment excludes any unavailability for the following reasons: • Planned Maintenance; • Unplanned Preventative Maintenance; • failure of any circuits or connections provided by third party telecommunication providers or common carriers;• failure of any external internet service provider or an internet exchange point; • acts or omissions of the Customer or any Users permitted to access the Production Service; • behaviour of Customer applications, equipment or managed operating systems; • Force Majeure events (as described in the supplier terms).
• Approach to resilience: Available upon request.
• Outage reporting: Service outages will be reported via the Unit4 customer portal which all customers will have access to. Customers can also subscribe to email alerts via the portal.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: There is no direct user access to the servers in Unit4 Cloud; but read-only SQL access is offered to a replicated database. Internal Unit4 Cloud operations, (system and database administrators) have access rights to manage and maintain the Cloud Services provided to customers, which are regularly reviewed and a formal change-control and audit log documented. Guidelines and processes regarding access are governed by SSAE and ISO standard compliances that Unit4 has achieved. Unit4 Service desk staff do not have direct access to servers and the production database, so all changes are made by Unit4 Cloud operations.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Both Unit4 (software author) and Embridge Consulting (reseller) have fully documented Information Security policies. These are updated annually and are an essential part of our accreditations. Embridge Consulting holds ISO 27001 and Cyber Essentials accreditations. Unit4 SaaS service holds the following security accreditations: • ISO 27001 • ISO 27017 • SOC 1 • SOC 2 • Cyber Essentials.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Unit4 Cloud relies on the expert services of Azure, who provide the underlying platform, network connectivity and System software. The Azure platform offers High Availability, Fault Tolerance, and redundancy at all levels, and components are automatically replaced at the end of their lifetimes or when failed – all contributing to the Unit4 system availability SLA of 99.8% Unit4 software, both Major Feature Releases and Service Updates, are updated automatically as part of the Unit4 Cloud service. Deployments within Azure allow everyone to benefit from their experience of running highly secure and compliant online services.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Deployments within Microsoft Azure allow everyone to benefit from their experience of running highly secure and compliant online services around the globe (such as Microsoft Cyber Defence Operations Centre, a 24x7x365 state-of-the-art cybersecurity and defence facility). Unit4 Cloud has implemented industry leading antivirus, intrusion prevention system and intrusion detection solutions (IPS IDS). Unit4 Cloud works with R&D teams to identify, mitigate and share information about known risks. Unit4 uses log monitoring and analyses to identify usage anomalies and exceptions. Software patches are applied during the maintenance window, but security patches are applied immediately.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Unit4 Cloud’s end to end service includes hardware and system software, monitoring, management and maintenance of the Unit4 software and environment in Unit4 Azure. A continuous 24x7x365 monitoring program is in place to detect and resolve infrastructure and application issues in order to meet Unit4’s application availability targets. The monitoring covers solution health, availability and response times. Priority 1 alerts generated are handled by Unit4 staff 24x7x365. See also the response concerning Incident Management Approach.
• Incident management type: Supplier-defined controls
• Incident management approach: Unit4 maintains a documented Incident Management Policy and Incident Response Program with predefined processes for common security events. Users report incidents to local management and the Corporate Information Security and Data Protection Office, logging details in IT service management tools. The cyber security team manages execution and escalation. After resolution, a formal Security Incident Report is produced, analysing the response and recommending improvements.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: Thursday 16 October 2025
• What the ISO/IEC 27001 doesn’t cover: N/A - all our business services are covered by our ISO certification. ; ; As part of our services, we resell and implement partner technology software; for completeness and assurance of processes, all our partners who are vendors of the software being sold also hold ISO/IEC 27001 certification.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: British Assessment Bureau
• ISO 9001 accreditation date: Thursday 16 October 2025
• What the ISO 9001 doesn’t cover: N/A - all our business services are covered by our ISO certification
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 8752ae8d-ed5b-48f4-9a1f-dac7441f9dab
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@embridgeconsulting.com. Tell them what format you need. It will help if you say what assistive technology you use.