CDS

Umbraco Cloud Content Management System

Umbraco Cloud is a fully managed, Azure-hosted SaaS platform for delivering secure, scalable, and accessible public sector websites and intranets. It includes automated upgrades, built-in CI/CD, multiple environments, resilience controls, and Cloudflare optimisation, supporting WCAG-compliant, high-performing digital services with reduced operational overhead and faster time to value.

Features

• Umbraco's user-friendly CMS offers a simple, intuitive editing experience
• Umbraco provides multi-device previews
• Umbraco - scheduled publishing, media library, form builder
• Umbraco is headless content management ready
• Umbraco is Multichannel: manage all websites in one place
• Umbraco supports agile development, and continuous deployment
• Umbraco - full APIs for front-end and back-end integration
• Umbraco managed cloud platform including minimum 99.9% uptime
• Umbraco is an open-source Content Management System (CMS)
• Umbraco Gold implementation partner

Benefits

• Umbraco provides unlimited editors
• Umbraco is easy to use for content teams
• Umbraco shows you how content will look on different devices
• Umbraco allows you to publish anytime without needing to content-freeze
• Continuous deployment of new features and bug fixes in Umbraco
• Umbraco provides an enriched user experience
• Umbraco allows you to create forms easily
• Umbraco can adapt and publish content for social channels
• Umbraco support access, scaling to 24x7x365
• Umbraco helps you meet W3C WCAG accessibility standards

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidteam@cds.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

321411176392149

Contact

Jonathan Astin
07904570073
bidteam@cds.co.uk

About your service

• Service categories:

  Applications

  Content workflow and management

  • Creative

  Content services

  • Enterprise Content Management Applications

  Persuasive content management

  • Website Software

  Enterprise portals and digital workspaces

  • Multi-Audience Portals
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: N/A
• System requirements:
  • The solution is entirely browser based
  • There are no other system requirements

User support

• Email or online ticketing support: Yes
• Support response times: 9am-5pm Monday to Friday as standard; up to 24x7x365 by arrangement. SLAs vary by contract
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Our service model is designed to provide comprehensive, proactive support that operates to ISO20000:2018 Service Management and ITIL best practices, covering the full-service management lifecycle. ; ; We deliver a fully managed service that encompasses application support, platform maintenance, incident management, problem management, change management, supplier management, and out-of-hours support for major incidents. This approach ensures that business-critical systems remain operational and performant whilst maximising customer value through continuous service improvement. ; ; All CDS Service Delivery team are ITIL-certified. ; ; We offer three service levels (Bronze, Silver and Gold) each providing: ; ; Online Service Desk Portal available 24x7 for logging and tracking incidents and requests. ; ; Telephone support via a dedicated helpline available from 9am to 5pm Monday – Friday (excluding English Bank Holidays). ; ; Highly skilled service desk team who manage and resolve incidents and requests in accordance with the agreed SLA. ; ; Ongoing maintenance including application of security patches. ; ; Structured change management to ensure updates are properly assessed, approved and implemented. ; ; Monthly performance report to provide visibility of service levels and operational metrics.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Umbraco can be customised to suit your individual design and functional requirements. The system can be managed by content managers through innate system functionality, system settings, modules and plugins. Developers can make changes to Umbraco through programming (HTML ,CSS, JavaScript and C#); ; CDS provides all customisation services, from discovery, design and development through to content and SEO optimisation, available through our Cloud Service listing on G-Cloud.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Ownership of data contained in any solution belongs to and rests with the client; as the service is decommissioned, raw data will be transferred to the client. CDS is certified to ISO 27001 for data security and will always adhere to these standards – including data removal and destruction.; ; As standard, intellectual property produced during CDS engagements belongs to the client.
• End-of-contract process: CDS will provide an exit plan for client approval. This will cover matters such as knowledge transfer and documentation, roll-off schedules, data and asset transfer, intellectual property and removal of access and permissions.; ; Through request to CDS a full back-up of the Umbraco database and accompanying binary assets can be provided.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The service is responsive and can be used on a range of screen sizes including mobile, tablet and desktop
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: The user and administration interface for Umbraco is browser based and can be customised to meet the requirements of the user.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: To achieve accessibility and inclusivity CDS conducts audits, user testing and research to make information accessible, available and inclusive, and support clients to align with Web Content Accessibility Guidelines (WCAG 2.2 AA) and GDS Service Standard.; ; We audit web content in accordance with Web Content Accessibility Guidelines Evaluation Methodology (WCAG-EM) and follow the approaches outlined in the GDS Service Manual, Technology Code of Practice and The Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018.; ; Our consultants audit samples in accordance with Web Content Accessibility Guidelines Evaluation Methodology (WCAG-EM). Each page template or component is tested in all responsive states (mobile/tablet/desktop) against the WCAG 2.2 Level AA success criteria.; ; We use a combination of automated and manual testing tools and techniques, as well as assistive technologies including screen readers, screen magnification tools and speech recognition software where appropriate.
• API: Yes
• What users can and can't do using the API: Umbraco CMS is capable of integrating with numerous APIs and can be leveraged to implement complex system integration requirements. Umbraco also has a headless CMS option. For more information regarding Umbraco's API capabilities see: https://our.umbraco.com/documentation/reference/.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Umbraco can be customised to suit your individual design and functional requirements. The system can be managed by content managers through innate system functionality, system settings, modules and plugins. Developers can make changes to Umbraco through programming (HTML ,CSS, JavaScript and C#); ; CDS provides all customisation services, from discovery, design and development through to content and SEO optimisation, available through our Cloud Service listing on G-Cloud.

Scaling

• Independence of resources: Umbraco Cloud uses the proven and solid foundation of Microsoft Azure to give your sites the best of infrastructure, performance and security. Sites have multiple safety nets to ensure no single point of failure.

Analytics

• Service usage metrics: Yes
• Metrics types: CDS is able to provide access to a dedicated Analytics and digital marketing function, with experience across the Google Analytics Suite. Our Marketing Analyst is Google Analytics and AdWords certified and can work with you to create a prioritised action plan with agreed objectives and timescales.
• Reporting types: Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Umbraco

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Data can be exported directly from the database or an export can be run that downloads content as a compressed XML file.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Availability is guaranteed at 99.9%, rising to 99.95% depending on package selected.
• Approach to resilience: Available on request
• Outage reporting: Umbraco provide a public dashboard service, together with email alerts of any outages.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Customers can raise and update support tickets using our interactive online portal and/or email. Access to our portal is by invitation only, and requires a username and password. Interaction by email can be restricted to specific domains, email addresses, or disabled altogether. We also offer access by telephone for urgent requests, and will always attempt to verify the identity of the caller, either using our standard procedure, or one agreed with the customer.; Access to management interfaces are only available from the CDS network.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: CDS is certificated to BS EN ISO27001 – Information Security Management System and registered under the Data Protection Act 1998. (DPA No. Z5255664), and is Cyber Essentials Plus certified. CDS ensures client information is securely maintained through our audited processes and procedures. These are detailed in our SYSOPS which form part of our ISO27001 accreditation which is independently audited twice yearly. Our SYSOPS cover personnel and IT security requirements. All staff are BPSS cleared at minimum. CDS endeavours to ensure that personal data is kept secure against unauthorised or unlawful loss or disclosure. CDS employs a dedicated Security manager (ITSM).
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: We operate a mature Change Management process, which is certified to the ISO 20000 standard. We ensure that all configuration or service changes are put through a controlled Change Management process, to ensure that impact and risk are managed, quality is maintained, and that changes are planned, documented and approved. Impact and risk assessment includes security considerations. Our Change Register is underpinned by a Configuration Management toolset and process, which charts the lifecycle of configuration items, and allows for them to be linked to service transactions, such as incidents and changes.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: We undertake periodic independent pen and vulnerability scanning of our networks and network services. This forms part of our ISO 27001 and Cyber Essentials Plus accreditation. CDS also undertake vulnerability scanning of client solutions during development and at the point of release. Nessus scans of the whole environment are performed weekly. Any identified vulnerabilities are assessed based upon the threat type and business risk. Those issues requiring attention form part of a remediation plan. The individual items are logged and assigned a priority based upon severity and tracked through our ITIL service desk.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Our perimeter networks are protected with DDoS mitigation layer which is further reinforced with threat detection and response as part of every ingress/egress point. IDS and IPS are in place on all firewalls and all suspicious activity is logged and alerted to a central location. Additionally all firewalls and networks are registered with the NCSC Early Warning service.; Infrastructure device logs are reported to a centralised SIEM solution with profiling in place to detect malicious activities such as repeated, failed administrator login attempts as well as more sophisticated events indicating exfiltration attempts.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: We operate a mature Incident and Service Request Management process, certified to the ISO 20000 standard. The process is operated by our Service Management tool, which is interactive and can be configured to support the ticket workflow and metrics agreed with customers. Customers can report and update incidents via our interactive portal, email and telephone. Though we operate a core Incident Management policy and process, these can be tailored within customers Service Level Agreements to support common incidents and events. We operate a separate Major Incident Management process, which can provide incident reports, post-mortems etc., when criteria are triggered.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: NQA
• ISO/IEC 27001 accreditation date: Friday 5 November 2004
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: NQA
• ISO 9001 accreditation date: Friday 18 May 2001
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 30590b83-9532-4856-b047-7e4d3cc128c9
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 107e4854-eda7-403a-81ce-1cb3b4cf4d6c
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Plans for positive actions with community groups.
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidteam@cds.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.