XMA LIMITED
SMART Workspace - Consultancy, Implementation & Support
To help organisations secure and engage their workforce, XMA maintain an ecosystem of digital partners including but not limited to Salesforce, Microsoft, Google, Riverbed, Cisco, and Checkpoint.
Our SMART Workspace Consultancy, Implementation & Support Services are designed to help public sector organisations formulate forward-looking innovation blueprints and optimise service delivery.
Features
- Executive Briefing, technical discovery, and definitions workshops with customer stakeholders
- Recommendations, remediation, high-level architectural plans, and execution timelines.
- Resource mobilisation aligning to SFIA and DDaT frameworks.
- Low-level design, technical implementation, integration, and deployment.
- Flexible project approaches including Agile, Waterfall, or Hybrid.
- Accountability models including Sole Responsibility or Self-Directed Teams.
- Meticulous test strategy to ensure precision, reliability, and security.
- Intelligent Service Desk offering remote or on-site IT support.
- Customer Success Reviews for continuous improvement and evolving customer needs.
- Advancing Smarter Working environments through Cloud Innovation, Security and Scalability
Benefits
- Remove the guesswork with unbiased advice and meaningful data.
- Seamlessly transition to end-user device OS platforms of your choice.
- Adopt efficient end-user device management processes.
- Safeguard users, devices, and data in productivity platforms.
- Transition from network-centric to identity-centric protection.
- Evaluate end-user device environmental impact and the employee experience.
- Create work environments that are intelligent, connected, and efficient.
- Improve user experience through system and process optimisation.
- Implement a data-driven approach to streamline IT operations.
- Experienced in producing Cloud transformation from inception through to delivery
Pricing
£350 a unit a day
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
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Framework
G-Cloud 14
Service ID
3 2 1 5 5 3 1 5 9 1 4 1 6 0 0
Contact
XMA LIMITED
Nancy Clayton-Schofield
Telephone: 0115 846 4000
Email: bidteam@xma.co.uk
Planning
- Planning service
- Yes
- How the planning service works
-
XMA assists buyers in implementing cloud hosting or software services through a suite of services that span pre-sales, consultancy, architecture, and ongoing support. We assess your infrastructure, applications, and data, tailoring a customised adoption plan to address challenges and dependencies while forecasting future cloud requirements considering performance, usage trends, growth, and security.
Our architecture and design focus on creating scalable, secure cloud blueprints compliant with industry standards, covering SaaS, IaaS, microservice architecture, PaaS, and API-led integration for new and legacy systems.
We offer flexibility in accountability models such as Sole Responsibility or Self-Directed Teams. Our professional services team manages the build, migration, deployment, and testing phases, collaborating with buyers' IT personnel, augmenting skills gaps to enhance cloud proficiency. This collaboration ensures efficient and sustainable cloud operations, with the assurance of continuous Customer Success Services to address any post-implementation needs. - Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
- We understand that introducing new technology or new ways of working requires professional planning and delivery to drive change in culture and approach. We work closely with our customers to understand their needs and provide a comprehensive array of training and certifications services that are delivered by our specialists or via our accredited partner network. Training can be provided on-site on a 1:1 or group basis (up to 20 participants per session), or via a web interface. Training is tied to specific services.
- Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
-
As a neutral cloud services provider, XMA champions multi-cloud strategies, guiding customers through assessments and transitions across cloud platforms to meet their objectives. Our approach encompasses diverse cloud access, ensuring flexibility, cost optimisation, and enhanced business continuity.
We advocate for strategic workload placement, employing data-driven methodologies for rightsizing and performance, supported by ""what-if"" analyses to avoid unexpected costs and performance degradation once workloads operate in the cloud.
Our designs leverage API-led integration, facilitating seamless connections between varied technologies and simplifying digital transformations. With a microservices architecture, we ensure modularity, allowing clients to interchange specific services without disrupting their entire system.
Our commitment to standard protocols ensures smooth interfacing between cloud providers, making vendor transitions seamless. - Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- We continually monitor the quality of the services we provide. The services we deliver are measured against an agreed set of deliverables, which we will report and agree with you at regular meetings to suit your needs. We use an iterative approach to testing to verify that the services delivered by XMA satisfy the specifications and baselined requirements provided by the organisation. Our test lifecycle approach includes requirements analysis, test planning, execution, and test cycle closure. The test types span, but are not limited to, component, integration, system, and acceptance testing.
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Cyber security consultancy
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
- Hosting or software provided by your organisation
- How the support service works
- Our support desk analysts resolve issues across a breadth of cloud hosting and software services supplied by XMA. Working closely with our cloud hosting and software service providers, we provide operational service support to various government clients, including initial triage and fault resolution. We will manage our cloud hosting and software service providers following their service level agreements, aligning our SLAs with theirs. Advanced support options are tied to specific services and will vary depending upon buyer requirements and upon the nature of the services supported. Please contact XMA directly for details.
Service scope
- Service constraints
- N/A
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Dependent on contract Service Level Agreement
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- Support for cloud hosting or software services will vary depending upon buyer requirements and upon the nature of the services supported. Please contact XMA directly for details.
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- Solution dependent
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Baseline Personnel Security Standard (BPSS)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- LRQA
- ISO/IEC 27001 accreditation date
- 08/01/2024
- What the ISO/IEC 27001 doesn’t cover
- All services are in scope
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- Yes
- Who accredited the PCI DSS certification
- PCI Security Standards Council
- PCI DSS accreditation date
- 11/01/2024
- What the PCI DSS doesn’t cover
- All services are in scope
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- Yes
- Any other security certifications
- IASME Cyber Assurance Level One
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Tackling economic inequality
- Equal opportunity
Fighting climate change
As a part of our Smarter Workspace services, XMA assists organisations in reducing their carbon footprint. We help achieve this by supporting the migration to cloud hosting and software service providers that enable you to offset your carbon footprint and optimise energy efficiency. The service also highlights how organisations can rationalise and or prolong the life and value of technology assets and control HVAC and lighting applications across your corporate real estate (CRE).Tackling economic inequality
XMA believe that inclusive working strategies can improve employee engagement, talent retention, and service delivery. Using our Smarter Workspace services, organisations can:
— Check-in with their essential workers and ensure that messages and announcements are communicated effectively.
— Enable those working within the community to capture intelligent data and access the information they need to deliver services efficiently the first time.Equal opportunity
Our professional and personal lives are impacted by digital technology in almost every way. Yet, the rapid pace of change leaves members of society digitally isolated. Using our Smarter Workspace services, organisations can:
— Ensure citizens benefit from the digital age and support them with the changing nature of work and skills required for the digital age.
— Provide patients with access to online support, risk assessments and crisis intervention plans.
— Support people’s recovery from mental health difficulties through digital learning and education.
Pricing
- Price
- £350 a unit a day
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at bidteam@xma.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.