WAVENET LIMITED

Wavenet Colocation Services

UK-based colocation and hybrid cloud services intergrating secure, resilient data centre infrastructure with scalable cloud platforms. Our solutions combine low-latency UK hosting, compliance and data sovereignty with cloud flexibility, enabling public sector and enterprise organisations to modernise IT, improve resilience, and scale services confidently across critical workloads and environments nationwide.

Features

• UK wide coverage via 7 strategically located data centres.
• Tier III aligned with resilient, high availability infrastructure.
• 100% renewable, certified green energy powering all facilities.
• 24/7/365 monitored sites with robust security and engineering presence.
• Hybrid cloud ready environments supporting colocation and cloud integration.
• Predictable pricing with flexible commercial and power contract options.
• Connectivity options supporting public sector environments and regional networks.
• Low latency, high speed inter site connectivity for critical workloads.
• Enterprise grade infrastructure enabling national IaaS and colocation services.
• High capacity network supporting modern, data intensive technologies.

Benefits

• High density hosting supporting AI and advanced compute workloads.
• Tier III aligned, ISO certified colocation facilities across the UK
• Powered entirely by 100% certified renewable green energy.
• Carrier neutral data centres offering competitive connectivity choice.
• Flexible connectivity allowing customers to bring preferred carriers.
• Ultra low latency, resilient regional edge hosting across five sites.
• Supports scalable, hybrid cloud and cloud aligned architectures.
• Enterprise grade uptime backed by 24/7/365 monitoring.
• Disaster recovery ready with geographically paired locations.
• Sustainable, future ready infrastructure designed for growth.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector@wavenet.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

321586687012445

Contact

Paddy Sheridan-Ruddy
07714737991
publicsector@wavenet.co.uk

About your service

• Service categories:

  IaaS

  IaaS Compute

  Virtualised x86

  • General purpose

Service scope

• Service constraints: Our colocation services operate within Tier III‑aligned, ISO‑certified environments, designed for high‑density workloads but subject to defined rack power allocations and site‑specific capacity limits. All facilities run on 100% renewable energy and maintain strict sustainability commitments, which may influence power‑scaling options. As a carrier‑neutral provider, customers may bring preferred carriers, but availability varies by site. Ultra‑low‑latency regional edge hosting depends on proximity to our 5 UK data centres. Uptime is supported by 24/7/365 monitoring, though scheduled maintenance windows still apply. Disaster‑recovery capabilities rely on paired‑site geographic configurations.
• System requirements:
  • Customer equipment must align with available rack power allocations.
  • Customer must select preferred carrier from site available options.
  • Network equipment must integrate with carrier neutral connectivity.
  • Solutions must operate within Tier III aligned facility parameters.
  • Configurations must support hybrid cloud or cloud aligned architectures.
  • Systems must fit standard ISO compliant colocation environments.
  • Deployments must respect site specific latency and regional hosting design.
  • Customer DR setups must align with paired site capabilities.
  • Equipment should comply with sustainability and energy efficiency expectations.
• Cloud deployment model: Private cloud

User support

• Email or online ticketing support: Yes
• Support response times: Response P1 1 hour 24 x 7 24 x 7, ; Response P2 4 hours 24 x 7 24 x 7, ; Response P3 8 hours Monday - Friday 08:00am - 06:00pm, ; Response P4 30 hours Monday - Friday 08:00am - 06:00pm, ; Resolution P1 4 hours 24 X 7 24 X 7, ; Resolution P2 8 hours 24 X 7 24 X 7, ; Resolution P3 16 hours Monday - Friday 08:00am - 06:00pm, ; Resolution P4 40 hours Monday - Friday 08:00am - 06:00pm. ; Bank Holidays Included in 24 hour priorities
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: A variety of support models are available, please see our pricing document for further details.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We take the time to understand your unique business requirements, IT infrastructure, and growth objectives. By gaining insights into your specific needs and challenges, we can tailor our solutions to align perfectly with your goals.; Armed with a deep understanding of your business landscape, our team collaborates with you to design a bespoke hybrid cloud solution that meets your needs. Whether you require colocation services, private cloud infrastructure, or a hybrid environment that seamlessly integrates both, we leverage our expertise to architect a solution that maximises efficiency, scalability, and security.; Once the solution is finalised, our dedicated implementation team takes charge of deploying the infrastructure and configuring the necessary components. We handle all aspects of the onboarding process, from provisioning hardware to setting up connectivity. Our goal is to minimise disruption to your operations and ensure a smooth transition to the new hybrid cloud environment; As you start using our services, we provide comprehensive training and support to your IT teams to familiarise them with the new infrastructure and workflows. From best practices for managing hybrid environments to troubleshooting common issues, our support team is available round-the-clock to address any questions or concerns you may have.
• Service documentation: Yes
• Documentation formats:
  • PDF
  • Other
• Other documentation formats:
  • PPT
  • XLS
• End-of-contract data extraction: End of contract data extraction does not apply to colocation services, as all data, systems, and servers are owned and managed by the customer. At contract end, the customer removes their own equipment and data from the data centre. Wavenet do not store, control or retain customer data.
• End-of-contract process: As the contract expiration date approaches, our dedicated account management team conducts a thorough review of the contract terms and conditions. We notify the client well in advance, typically several months before the contract end date, to initiate discussions about renewal or termination options.; If the client is interested in renewing the contract, we engage in discussions to negotiate terms and conditions that meet their evolving needs. This may involve adjustments to service levels, pricing, or contract duration based on feedback and changing business requirements.; For clients who choose not to renew the contract or who opt for termination, we initiate transition planning to facilitate a smooth exit from our services. This involves assessing the client's data and infrastructure requirements, outlining the steps involved in the transition process, and establishing timelines and milestones for completion.
• Documentation accessibility standard: WCAG 2.2 A

Using the service

• Web browser interface: No
• API: No
• Command line interface: No

Scaling

• Independence of resources: Customers are provided with their own infrastructure and uncontended bandwidth and power so should be unaffected by other users
• Usage notifications: Yes
• Usage reporting: Email
• Optimising consumption: No
• Automatic scaling: No

Analytics

• Infrastructure or application metrics: Yes
• Metrics types: Other
• Other metrics: Power Utilisation
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Asanti

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: Less than once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Physical access control, complying with SSAE-18 / ISAE 3402
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Backup and recovery

• Backup and recovery: No

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • IPsec or TLS VPN gateway
  • Other
• Other protection between networks: Bonded fibre optic connections
• Data protection within supplier network: IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: We guarantee a minimum of 99.999% uptime for our data centre colocation and hybrid cloud services. This means that our infrastructure is designed and maintained to ensure that our clients' applications and data are accessible and operational for at least 99.999% of the time over any given contractual period.
• Approach to resilience: Our data centres are equipped with redundant power, cooling, and networking infrastructure to minimise the risk of downtime due to hardware failures or maintenance activities. Redundancy at every level of the infrastructure ensures that there are no single points of failure that could disrupt service availability. We operate an N+1 approach across all facilities.; Our team of skilled technicians monitors our infrastructure 24/7/365, using advanced monitoring tools and proactive maintenance procedures to identify and address potential issues before they escalate into service-affecting incidents. Regular maintenance activities are scheduled during off-peak hours to minimise impact on service availability.; We have robust disaster recovery and business continuity plans in place to mitigate the impact of unforeseen events such as natural disasters, cyber-attacks, or infrastructure failures.
• Outage reporting: Outages are reported via a public dashboard with email alerts sent out to nominated customer contacts as agreed as part of the contract.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Access is limited on a role based model as defined in the customer requirements
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Dedicated link (for example VPN)
  • Username or password
• Devices users manage the service through:
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device over multiple services or networks
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Both Wavenet and our partners operate comprehensive Information Security Policies in line with ISO27001

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Wavenet's ITIL v3 aligned service management tool meets ISO 27001 guidelines, governing core ITIL processes including, but not limited to, incident, problem, change, release, configuration, service level management and service catalogue functions
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Vulnerability scanning is included in the Wavenet security framework, to help monitor the effectiveness of existing security controls and identify any weaknesses. The IT security Manager in consultation with Head of Compliance shall coordinate vulnerability scanning activities including: ; identifying the scope of testing and monitoring manufacturer and vendor sites for information updates regarding vulnerabilities. ; Should the vulnerabilities be assessed as not posing an immediate threat to operations, security patches or code fixes shall be subject
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: We utilise industry standard solutions to proactively monitor their key data centre infrastructure. M&E assets, physical security and environmental controls are monitored continuously. This integrated platform allows 24/7/365 monitoring of our data centre assets ensuring physical security and that actual or predictive hardware failures are highlighted to the 24/7/365 manned in-house operations bridge to action appropriately, thus mitigating the risk to customer services and data hosted within our data centres.; We employ advanced monitoring tools and technologies to continuously monitor our infrastructure, network traffic, and systems for signs of suspicious activity or security breaches.; ; Further information available upon request
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: We utilise Halo ITSM to ensure ITIL compliant incident management processes are followed. Customers contact the 24/7/365 operations bridge to record an incident. This incident is then tracked via the ITIL complaint ITSM solution ensuring that incidents are assigned to the appropriate resources (internal and external), actions are recorded, escalations taken appropriately, and any underlying risk or problem managed via the associated ISO process. Customer SLAs are clearly defined, and all incident responses are measured against these.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: Yes
• Who implements virtualisation: Supplier
• Virtualisation technologies used: Other
• Other virtualisation technology used: As a vendor agnostic provider we are able to utilise virtualisation technologies from multiple sources including:; ; Vmware, ; Hyper-V, ; Red Hat Virtualisation
• How shared infrastructure is kept separate: Physical and virtual separation alongside dedicated infrastructure

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: We employ advanced energy monitoring and management systems to track and analyse energy consumption across our data centre facilities. This includes real-time monitoring of power usage effectiveness (PUE), which measures the efficiency of our data centre infrastructure in delivering computing services relative to energy consumption. Our data centres are equipped with state-of-the-art cooling systems that are designed for maximum efficiency and minimal energy consumption. We use technologies such as free cooling, economisers, and variable-speed fans to optimize cooling efficiency while minimising energy usage and environmental impact. We work closely with our clients to ensure that their server and IT equipment are optimised for energy efficiency. This may involve virtualisation, consolidation, and server optimisation techniques to reduce energy consumption while maximising performance and resource utilisation. Where feasible, we prioritise the use of renewable energy sources to power our data centres. This may include sourcing electricity from renewable energy providers, installing onsite solar panels or wind turbines, or purchasing renewable energy certificates to offset our carbon footprint.; ; Additional information is available upon request

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount

• Provide your minimum discount applicable to your baseline prices: 1.5%

Formula for calculating price of your services

• Formula for calculating price of your services:

  Which of the core deployment models you intend to offer

  • Public Cloud
  • Private Cloud

  Public Cloud - Formula for calculating price of your services

  ---

  Total Cost

  The Total Cost for a buyer's call off requirement in a Public Cloud Deployment

  =

  Baseline Pricing

  Baseline pricing can be found on the Microsoft Azure calculator

  Baseline Pricing - Web link

  https://azure.microsoft.com/en-gb/pricing/

  -

  Minimum Discounting

  1.5%

  +

  Onboarding Activity

  Onboarding costs may vary based on your specific requirements, please confirm with suppliers during the clarification process

  +

  Additional sources of cost

  Additional sources of cost from the supplied baseline pricing may include Wavenet supplied elements such as: support, managed services, and bespoke requirements

  -

  Additional sources of cost reduction

  Some services may offer discounts and cost reductions based on sector, or for agreeing to a multi-year contract.

  ---

  Private Cloud - Formula for calculating price of your services

  ---

  Total Cost

  The Total Cost for a buyer's call off requirement in a Private Cloud Deployment

  =

  Baseline Pricing

  Baseline pricing for our Private cloud deployments can be found in our G-Cloud service offerings.

  -

  Minimum Discounting

  1.5%

  +

  Onboarding Activity

  Onboarding costs may vary based on your specific requirements, please confirm with suppliers during the clarification process

  +

  Additional sources of cost

  Additional sources of cost that may affects deployments include fluctuations in vendor pricing or exchange rates. ; Other factors include situations where expectations for level of utilisation, capacity or storage have been specified, and these have then been exceeded by the customer.

  -

  Additional sources of cost reduction

  Some services may offer discounts and cost reductions based on sector, or for agreeing to a multi-year contract.

  ---

• Total Cost: The Total Cost for a buyer's call off requirement in a Public Cloud Deployment
• Baseline Pricing: Baseline pricing can be found on the Microsoft Azure calculator
• Baseline Pricing - Web link: https://azure.microsoft.com/en-gb/pricing/
• Minimum Discounting: 1.5%
• Onboarding Activity: Onboarding costs may vary based on your specific requirements, please confirm with suppliers during the clarification process
• Additional sources of cost: Additional sources of cost from the supplied baseline pricing may include Wavenet supplied elements such as: support, managed services, and bespoke requirements
• Additional sources of cost reduction: Some services may offer discounts and cost reductions based on sector, or for agreeing to a multi-year contract.
• Total Cost: The Total Cost for a buyer's call off requirement in a Private Cloud Deployment
• Baseline Pricing: Baseline pricing for our Private cloud deployments can be found in our G-Cloud service offerings.
• Minimum Discounting: 1.5%
• Onboarding Activity: Onboarding costs may vary based on your specific requirements, please confirm with suppliers during the clarification process
• Additional sources of cost: Additional sources of cost that may affects deployments include fluctuations in vendor pricing or exchange rates. ; Other factors include situations where expectations for level of utilisation, capacity or storage have been specified, and these have then been exceeded by the customer.
• Additional sources of cost reduction: Some services may offer discounts and cost reductions based on sector, or for agreeing to a multi-year contract.

Mandatory certifications

• Mandatory certifications:

  Are you are bidding to offer IaaS and/or PaaS as a reseller or are you in sole control of the infrastructure

  Reseller

  Cloud service suppliers you intend to resell with evidence

  Organisation 1

  Organisation name

  Microsoft

  Website address/upload for organisation

  Upload

  Upload

  Provided

  Organisation 2

  Organisation name

  Hewlett Packard Enterprise

  Website address/upload for organisation

  Website address

  Website address

  https://partnerconnect.hpe.com/partner/wavenet-gb121801474

  Organisation 3

  Organisation name

  Asanti Datacentres Ltd

  Website address/upload for organisation

  Website address

  Website address

  https://asanti.com/partners/

  ISO 9001 certification

  Provided

  ISO 27001 certification

  Provided

  ISO 20000-1 certification

  Provided

  Are you reliant on the Cloud Service Provider for some accreditations

  Yes

Cyber Essentials

• Do you have a Cyber Essentials Plus certificate?: Yes
• Cyber Essentials Plus certificate Number: 6cc5c85d-03f1-446c-9e9d-7338dfb9f0ce

Non-mandatory Standards and certifications

• ISO 28000:2022 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Plans for positive actions with community groups.

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector@wavenet.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.