TIMEEDIT PRESTO UK LTD

Presto Student Success with Attendance, Engagement, Case Management and Analytics

We deliver a proven holistic student engagement and retention solution. The service is provided through the cloud and facilitates attendance registration and engagement monitoring for both home and visa students. With effective workflow and analytics built-in to provide management information on student experience, retention, outcomes and effective space use.

Features

• Accurate and real-time attendance collection
• Powerful and flexible thresholds for attendance and engagement issues
• Workflow to support and reflect engagement policies and procedures
• Targeted interactive dashboards for staff involved in engagement and retention
• Real-time self-service for students, including registration and absences etc
• Supports attendance and engagement for student visa holders, enabling UKVI-compliance
• Instant attendance and engagement visibilty for students
• (Rest) API integrations with key University systems
• Wide range of reports available to support processes and outcomes
• Device agnostic and mobile friendly

Benefits

• Attendance is collected using a range and mix of methods
• Flexible thresholds mean departments can have differing and targeted thresholds
• Workflow ensures that engagement issues should never be missed
• Interactive dashboards ensure users see the information they need
• Students can register for activities and absences on mobile devices
• Staff can easily track, make appointments and provide outcomes information
• Students access to their engagement information on their mobile devices
• Instant actual utilisation compared to planned, supports effective space planning
• Comprehensive reporting that makes it easy to share information
• Pro-active notifications for staff and students

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contact@simac-ids.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

321618923356862

Contact

Tony Vicente
07301555673
contact@simac-ids.com

About the service

• Service categories:
  • Applications
    • Production and operations
      • Service industry and public sector operations
        • Education
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: There are no known constraints that would impact buyers
• System requirements: We do not have any specific system requirements

User support

• Email or online ticketing support: Yes
• Support response times: We respond to email contact within 1 hour. We do not currently provide active support at weekends.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We provide a high level of support to all of our customers. We do not charge additionally for our support, unless it is on-site or weekend/out of hours. These are priced according to the particular requirement. We have however found that University and Further Education institutions have rarely if ever required weekend support.; The Presto system is available 24/7 365 days a year (excluding any planned maintenance).; The system has an availability of 99,9%; Our SLA includes all of our response times and services etc.; We provide a technical consultant to provide support as required for our customers.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Our implementation approach is delivered across four phases, supported by structured governance, training, and a clear escalation process for issue resolution.; ; Phase 1 – Initiation: Kick-off meeting, Statement of Works, agreement of roles, and logging of risks and issues. Outputs include a project plan, acceptance criteria, and initial training.; ; Phase 2 – Configuration, Integration & Testing: Data mapping, integrations with SRS, timetable and VLE, system configuration, and layered testing (smoke, functional, UAT). Issues are managed jointly, with escalation to Simac specialists or a steering group where required.; ; Phase 3 – Implementation & User Onboarding: Configuration of staff and student portals, final data setup, readiness checks, and training delivered via a train-the-trainer model, supported by super-users and tailored resources.; ; Phase 4 – Go Live & BAU: Final validation, transition to University support teams, post-go-live support, lessons learned, and roadmap planning, with issues addressed through documented escalation routes.; ; To ensure timely issue resolution, a structured escalation process is applied. Key elements include proactive risk management by the project manager, agreed documentation processes to record and track issues transparently, prompt collaboration between both parties, and a clear communication plan accessible throughout the project. Escalation is initiated where issues require further investigation or intervention.
• Service documentation: Yes
• Documentation formats: PDF
• Documentation accessibility standard: WCAG 2.2 AA
• End-of-contract data extraction: As part of the end-of-contract, data can be extracted in several ways:; ; 1. By default, Presto already provides various data exports through the reporting menus.; 2. We provide a Reporting Database Connection which exports all Presto data to a database of choice and owned by the customer either on-premise or in the cloud.; 3. On request, we will export all of the customer's data in a machine readable format and hand it over to the customer.; ; We can provide for a new subscription fee, continued access to your historical data.
• End-of-contract process: As described in the previous section "End-of-contract data extraction", the customer will be handed over the complete data set of Presto4, at no additional cost.; ; After the data has been handed over and the customer has signed off for this, we will delete all data in our systems, following our GDPR compliant data-destruction process. Once this is done, the customer is notified of the destruction being completed.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: We use responsive design to support all web enabled devices and as such do not differentiate for end users.
• Service interface: Yes
• Description of service interface: Users of our system use either web browsers or apps to access our systems.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: At Simac, we are committed to making Presto accessible for everyone, including people with disabilities. We continuously work on improving the user experience together with our existing customer base and follow the relevant accessibility standards, including WCAG 2.2 AA. ; ; Our goal is that as many people as possible can use Presto comfortably. For example, users should be able to zoom in up to 200% without losing content, navigate most of the platform using only a keyboard or speech recognition software, and use screen readers to access the content. We also ensure that colour contrast is sufficient, font sizes can be scaled, icons are used where applicable and error messages are clear.
• User support accessibility: WCAG 2.2 AA
• API: Yes
• What users can and can't do using the API: We provide several REST API's for connecting third party systems with Presto. Our standard API's cover connections to most well known applications such as SRS's and timetabling systems etc. We also provide a standard API for direct, real-time exports to any external (customer) database.; We supply both "push" and "pull" type API's.; We always engage with our (new) customers to determine the best and most reliable connection and will tailor our API's to fit our customers' needs.
• API documentation: Yes
• API documentation formats:
  • PDF
  • Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Our system has a high level of configuration/customisation. Users (dependant on their authorisation) can configure many parameters for every step in the attendance and analytics process. Some customisation examples are:; - Parameters regarding attendance data collection; - Absence types; - Authorised /unauthorised absences; - Fully configurable organisational structure; - Custom process workflows/forms/fields; - Configuration of reports; - Authorised users can create customisation through the Presto Manage Interface.; Customisation and configuration is done by authorised users with the right permissions (roles) and is done through the Presto Admin module.; We will always engage with our customers to guide them through the configuration/customisation of the system, so it will be adapted perfectly to their processes and procedures.

Scaling

• Independence of resources: Our systems are based on a "private cloud" configuration, with dedicated resources. This means that our customers' systems by default are not shared with or influenced by other customers.; ; Regarding the users of a customer, we design our solution to scale (with a substantial buffer) based on the planned requirements of each customer. As we monitor our customers' system performance and resources continuously, we are able to adapt quickly to changing resource demands.

Analytics

• Service usage metrics: Yes
• Metrics types: We have a real-time dashboard that displays all monitored processes and their status. In case of an event, details of the event can be mailed to the customer in real-time.; Customers can receive service statistics on requests.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Presto provides several ways of exporting data.; In our reporting section, most reports and lists can be exported in CSV or Excel format. Additionally, we provide our Reporting Database connector that can be configured to automatically export a pre-defined data set to the customer's own data repository.; Exports can be scheduled to any interval.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Excel
  • PDF
• Data import formats:
  • CSV
  • Other
• Other data import formats: Images

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: We have provided our SLA.; We guarantee 99.9% availability.
• Approach to resilience: Our servers are hosted at a Dutch (UK hosting with same standards available also) hosting provider, that meets the highest standards. Among others, they are ISO27001, ISO9001, ISO14001, ISAE 3000 / SOC 2 type 2 and PCI-DSS certified.; ; We can guarantee a 99,9% availability. If higher levels are required, we can offer 99,95% availability at additional cost.; ; The data centres are physically guarded by security, 24/7/365.; The data centres have 3 separate power feeds and 3 separate connections to the Internet.
• Outage reporting: We actively monitor our customers' systems processes and connections. In case of an occurrence of any type (defined with our customer), we can actively signal the customer by email, supplying details of the event.; During support hours, in case of an event that will impact the normal operation of the customer, we will immediately get in touch with the customer by phone.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
• Access restrictions in management interfaces and support channels: Our own software systems as well as our third party tooling are fully role and permission based. Only authorised users have access to data specifically required for their operational role and duties.; ; All access to customer data is audited and is regularly assessed to ensure it meets our data and security policies.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Software Security Code of Practice: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Cyber Essentials Certification
• Information security policies and processes: Simac IDS operates an Information Security Management System (ISMS certified to ISO 27001) and holds Cyber Essentials certification. All information relating to security policies, processes, risk and impact assessments, and audit outcomes is centrally managed and maintained within this framework.; ; A designated security officer oversees ongoing compliance, monitors changes to the threat landscape, and ensures continuous security awareness across the organisation. Simac IDS fully complies with UK GDPR requirements.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Any change to the software or the configuration thereof, is handled by our issue management system.; Any request or question from the customer is initiated via our Service Portal. Cases follow a workflow that allows to track the status throughout it's lifetime. The issue management system is accessible by our customers.; ; When engaging in a change to a customers system, we:; ; - Describe, validate and authorise the change through a workflow; - Run automated tests on the software; - Manually test the changes on the customer's test environment, together with the customer; - Move the change to production
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Operating within our ISO 27001–certified Information Security Management System (ISMS) and in line with Cyber Essentials requirements, we carry out formal risk assessments for new systems and material changes to existing systems.; ; We apply automated and manual testing and, where appropriate, undertake additional security testing, including penetration and load testing. Our test-driven development and deployment processes enable rapid patching and remediation of issues.; ; Continuous monitoring, centrally managed malware and threat protection, and real-time anti-DDoS controls detect and respond to emerging threats. We maintain active awareness of the threat landscape through trusted security and technology intelligence sources.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Our real-time monitoring system monitors the processes and resources of all of our customers. In general, this allows us to react to events even before our customers notice anything.; We provide a 24/7/365 DDoS protection service on our cloud based service.; ; During working hours, we have support engineers on call. They will respond immediately to events from our own monitoring system, or to telephone or web portal service calls from the customer.; We record our response times in the SLA we have with our customers. During working hours, we normally respond to events within 15 minutes.
• Incident management type: Supplier-defined controls
• Post-quantum cryptography secure: No
• Incident management approach: Customers and Simac IDS support teams can log incidents via our web-based service portal. Incidents are managed through predefined workflows, based on their type and severity. All communication is handled within the portal, giving customers real-time visibility of incident status and related information. Aggregated incident reports can be provided on request.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 2.5%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 7.5%
• Between £1,000,001 and £2,500,000: 7.5%
• Between £2,500,001 and £5,000,000: 7.5%
• Over £5,000,001: 7.5%

Standards and certifications

• ISO/IEC 27001 certification: Yes
• ISO/IEC 27001 accredited by: Kiwa Nederland B.V.
• ISO/IEC 27001 accreditation date: Wednesday 25 November 2015
• What the ISO/IEC 27001 doesn’t cover: All our services are covered by our ISO 27001 certification
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: B0ebbc22-869d-46a2-8331-9b45b4493a60
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
  • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
  • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
  • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
  • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
  • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
  • Plans to respond flexibly and adapt approaches to community engagement and initiatives
  • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
  • Introducing transparency to pay and reward processes
  • Working conditions which promote an inclusive working environment and promote retention and progression
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
  • Understanding of issues relating to entering the contract workforce
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contact@simac-ids.com. Tell them what format you need. It will help if you say what assistive technology you use.