THE NINE SOFTWARE COMPANY LIMITED
Transition & Support Services
We provide transition services to enable cloud based applications to be supported by a change of supplier. The process applies to transitions where Nine are taking over support from the buyer's own staff or another incumbent third party.
We utilise our corporate FaAST process: Fostering and Application Support Transition
Features
- Managed process
- Transitioning support from in-house or third party providers
- Technology agnostic
- Nine step FaAST process
- Seasoned technical experts based in the UK
- ITIL based support service with service desk
- Empowered service desk
Benefits
- Future proofing of IT estates
- Improved performance & reliability
- Process efficiencies via elimination of manual workarounds
- Flexibility and responsiveness
- Reliable implementations
- Security reviews
- Targeted enhancements
Pricing
£490 to £1,500 a unit a day
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at publicsectorbids@ninesoftware.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
3 2 1 8 3 9 5 2 4 8 6 7 5 9 2
Contact
THE NINE SOFTWARE COMPANY LIMITED
Andy Walton
Telephone: 07712535956
Email: publicsectorbids@ninesoftware.co.uk
Planning
- Planning service
- Yes
- How the planning service works
-
We help buyers plan and implement new cloud software support services.
We provide strategies, direction and consultancy to including both strategic advice and day-to-day management of the support transition.
Our nine step FaAST process ensures all aspects of the service are considered. - Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
-
We deliver bespoke technical and application training services, in person or remote depending on the buyer's requirements and budget.
This facilitates the ability to provide greater impact and operational efficiency with the organisation alongside reducing or removing key person dependencies.
Examples of training provided include:
- Agile Methodology and it's real world application
- QA and Testing Practices
- Software Development Lifecycle
- Software Development best practices
- Support Best Practice
- Cloud Platform Management
- Project Management and Business Analysis
- Application training in Nine's Applications Suite - Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- No
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
- We offer ITIL based support and maintenance services for applications and their cloud platforms.
Service scope
- Service constraints
- Work is provided during normal working hours unless agreed in advance. Travel to client site can be arranged at extra cost.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Support is 9-5 weekdays when the banks in England are open for business. We provide a standard SLA.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
-
We provide a standard service desk alongside L2, L3, incident, problem and release management services.
Support levels are as per our standard SLA.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Security Clearance (SC)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Citation
- ISO/IEC 27001 accreditation date
- 16/06/2023
- What the ISO/IEC 27001 doesn’t cover
- The whole organisation is covered
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
We are an environmentally responsible business. We embrace hybrid working to reduce transport emissions, our HQ is a highly environmentally friendly building with triple glazing, efficient boilers, extra insulation and light sensors. We procure low energy equipment where possible and we have a published carbon reduction plan. We are signed up to a Carbon Management application to record and assist us in lowering our emissions.Covid-19 recovery
We support the colleagues working from home and encourage all those within the organisation to work from home whenever they feel unwell. We have onsite sanitation and Covid tests.Tackling economic inequality
We are based in central Newcastle and we provide custom to charitable enterprises close to home that fight poverty and provide employment opportunities while we are a regular contributor to local food banks to provide food and hygiene goods to those who need it.
We have invested in our building to raise the look and feel of the immediate area.
We collaborate with not-for-profit organisations that train entrants into the IT market regardless of background and experience whilst we also directly offer upskilling opportunities within our own team for juniors.Equal opportunity
We are committed to equal opportunities for all and have zero tolerance for discrimination of any kind. We actively welcome those from diverse backgrounds who apply for roles within our organisation.Wellbeing
We are committed to the wellbeing of all those who work with us. Our management structure allows for personal contact with management who can help and support employees through life events. We are flexible with our work hours to support those who have dependent or personal needs. We have a strong anti-bullying ethic and encourage all those in the organisation to look out for others.
Pricing
- Price
- £490 to £1,500 a unit a day
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at publicsectorbids@ninesoftware.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.