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HealthWeb Solutions

GP Portal

GP Portal ( provides instinctive navigation of content required by GPs and practice staff, with simple search functions and easy-to-use cross referencing. Using these tools, CCGs are able to ensure that clinicians and practice staff remain up-to-date on referrals, pathways, medicines, prescribing, latest news, emergency notifications and more.


  • Real-time guidance for GPs
  • Prescribing fomulary
  • Easily updated content
  • Geographically relevant for Primary Care
  • Clinical guidance
  • Providing referral pathways and secondary care contacts


  • Deliver all relevant clinical information using a single web portal
  • Provide prescribing and referral guidance to clinicians
  • Enable GPs to access all info from any modern device
  • Empower ICSs to manage content for Primary Care clinicians


£9,950 to £9,950 a licence a year

Service documents

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G-Cloud 13

Service ID

3 2 2 6 6 3 0 8 6 0 5 0 7 5 7


HealthWeb Solutions James Ogilvie
Telephone: ‪020 7039 3886‬

Service scope

Software add-on or extension
What software services is the service an extension to
GP Portal is built as a customised and extended version of the WordPress Content Management System (CMS). It therefore adheres to all the security and user best practices that has made WordPress the leading CMS, including its user-friendly admin interface.
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints
No - GP Portal is accessible from all modern, standards-compliant web browsers (Chrome, Firefox, Edge, etc.). Note that Internet Explorer is not fully standards-compliant, and is therefore not a supported browser.
System requirements
None, as GP Portal is a fully hosted solution

User support

Email or online ticketing support
Email or online ticketing
Support response times
1 business day
User can manage status and priority of support tickets
Phone support
Web chat support
Onsite support
Support levels
Standard email support for any hosted software issues (anything preventing users from accessing the software as expected, other than internet connectivity issues). This support is inclusive within the contract cost.

We can provide support for content population at an additional cost.
Support available to third parties

Onboarding and offboarding

Getting started
HealthWeb Solutions provides the 'Site Manager' level logins to designated staff members. They can then add other users as necessary.

We can embed various user training videos and other informational content into the user dashboard.
Service documentation
Documentation formats
End-of-contract data extraction
We can provide an archive of all user-entered data in a suitable format to be migrated easily to another WordPress installation.
End-of-contract process
The agreement continues on a rolling yearly basis, with a 30 day notice period.

Using the service

Web browser interface
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
Designed for use on mobile devices
Differences between the mobile and desktop service
All content is available on modern web-enabled devices of all common sizes, and the user interface adapts as required. GP Portal is a fully responsive webapp.
Service interface
User support accessibility
WCAG 2.1 A
Description of service interface
A WordPress-based admin and content management interface designed for content teams to manage all information and documents published to the user (GP) facing site.
Accessibility standards
WCAG 2.1 A
Accessibility testing
The WordPress interface is regularly tested by the open source community.
Customisation available
Description of customisation
Content teams can add, edit and delete all the content types (news, topics, pathways, services, providers, medicines, etc.) using an intuitive interface. User permissions can be customised if required.


Independence of resources
Each instance of GP Portal is fully containerised, ensuring that its resources are not shared by other instances.


Service usage metrics
Metrics types
Simple visitor analytics are provided on the Site Manager dashboard.
Reporting types
Real-time dashboards


Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least every 6 months
Penetration testing approach
Protecting data at rest
Other data at rest protection approach
All data is hosted within Digital Ocean data centres in the UK. Each instance of GP Portal uses a separate 'droplet' container, which is destroyed and overwritten when no longer required.
Data sanitisation process
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
We can provide an archive of all user-entered data in a suitable format to be migrated easily to another WordPress installation.
Data export formats
Other data export formats
Data import formats
Other data import formats

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
We guarantee a 99% uptime for GP Portal, assuming the end user's internet connection is stable. If a critical incident prevents the specified container from serving content for a protracted period (4 hours), we will replicate the instance to another container to provide service continuity.
Any downtime would be refunded on a pro-rata basis.
Approach to resilience
All GP Portal instances are containerised, preventing any incidents on one instance from affecting another. In addition, we monitor all instances for uptime and response speed every 60 seconds.
If a critical incident occurs, we will intervene to replicate all content onto another instance within 4 hours.
Outage reporting
HealthWeb Solutions staff are notiified immediately (this is an internal system).

Identity and authentication

User authentication needed
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
Nominated users are either Site Managers or Content Managers. Site Manager accounts (with the ability to manage users) have two-factor authentication. Content Managers have limited rights and do not require two-factor authentication. Support is via email.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
No audit information available
Access to supplier activity audit information
No audit information available
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Cyber essentials
Cyber essentials plus
Other security certifications

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance approach
We keep abreast of all current security practices impacting the WordPress ecosystem. All user data is kept in containerised instances protected by a Web Application Firewall (WAF) and a suite of automated security monitoring and testing scripts.
Information security policies and processes
Any security incidents are reported to the Technical Director (our Data Officer) for immediate review and action.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
GP Portal is standardised against current WordPress best practices, and most configuration is a) simple and b) done by the Site Manager(s). No changes that a Site Manager could make (content and user management) are likely to have security implications.

Any changes to an instance of GP Portal (which is supplied as an 'off the shelf' solution fitting the vast majority of CCG/ICS use cases) would be discussed with the individual CCG/ICS and assessed from there.
Vulnerability management type
Vulnerability management approach
We undertake automated weekly security audits of each instance of GP Portal, and the underlying security testing framework is regularly updated with known threats. Patches to WordPress core and plugin code are applied weekly. Threat information comes from a variety of sources.
Protective monitoring type
Protective monitoring approach
Each automated security scan checks the contents of the entire filesystem for new content, comparing it against fingerprints of known malicious code. Any suspicious code is flagged for investigation immediately. Any security incidents are acted upon within 4 hours during business hours.
Incident management type
Incident management approach
Should an instance of GP Portal be compromised, we would roll back the instance to a previous known-clean state and then audit the suspect code to establish how the incident occurred. Incidents would be highly unlikely to be visible to users, although they are able to report any concerns through our standard support channel. We would provide a brief incident report by email.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks

Social Value

Covid-19 recovery

Covid-19 recovery

Our directors have extensive experience in covid response and post covid recovery. We work with NHS organisations with an understanding of the recovery agenda and strategic planning. Our products contribute to primary care working, pathway management and referrals as part of the covid-19 recovery.
Tackling economic inequality

Tackling economic inequality

GP Portal assists primary care practitioners to serve and care for their whole community and supports the provision of NHS services regardless of economic status
Equal opportunity

Equal opportunity

We champion equal opportunity in the NHS and public sector and have a good understanding of the NHS equality, diversity and inclusion agenda, ensuring our business practices comply, both in work with our clients and as a company


GP Portal supports health and wellbeing through delivery of NHS services and in addition, supports the wellbeing of GPs and primary care with improved systems and working.


£9,950 to £9,950 a licence a year
Discount for educational organisations
Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.