miso

FME Flow Hosted

FME Flow Hosted (Public Cloud) is the flexible way to automate the flow of data between nearly any combination of cloud and on-premises applications. It’s unmatched in managing complex spatial data across platforms such as Google Maps, ArcGIS Online, CARTO, and numerous other formats, environments, and data repositories.

Features

• Migration and integration: Transform 500+ sources into usable information.
• Data cleansing and enrichment: Dynamic checks and transformations during translation
• Enterprise automation: Save time and resources by streamlining manual tasks.
• Goes anywhere your data does: On premises or cloud.
• Spatial data management: GIS leader making mapping easy.
• Expansive data solutions: Built for your unique organisational needs.
• No-code solution: Easy to configure tools.
• Build it once: Processes run automatically in the background.
• Powerful connections: Join socially valuable disparate datasets.

Benefits

• The power of FME in the Cloud
• Easily deployed Complete Data Integration Solution
• Scalable, cost effective and fully customisable COTS model
• Extract, transform and load (ETL) processes have never been easier
• Manipulate data as needed using any combination of FME’s transformers
• Easily moves data between apps, web, databases and file formats
• Provides data to who needs it, when and how needed
• Also available as FME Flow and FME Form
• Global community; knowledge base, ideas exchange, demos, FAQ’s and forums

£10,000 an instance a year

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@misoportal.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

322666565301937

Contact

miso sales
01212328000
info@misoportal.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Hybrid cloud
• Service constraints: FME Cloud is run on a hosted Amazon Web Services instance on a Linux platform.
• System requirements:
  • Browser accessible
  • Browser up to date
  • Browser secure
  • Mirrored FME Form

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: We use reasonable endeavours to respond to emails during standard business hours Monday to Friday.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Support is provided between 9am – 5pm Monday to Friday. ‘How to’ video guides are available.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Approved customers are on-boarded through the creation of an account.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: Help videos are available on YouTube
• End-of-contract data extraction: All customer data can be extracted in a number of formats to ensure a safe and secure migration to any new systems being used if required.
• End-of-contract process: Customers are invited to renew their subscription 90 days ahead of expiry. Should the customer not renew, then access to the hosted environment will cease at the end of the subscription and instance provided for the customer will be deleted.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Other
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Adapted to tablet and smartphone formats.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Web URL.
• Accessibility standards: None or don’t know
• Description of accessibility: Standard access.
• Accessibility testing: None.
• API: Yes
• What users can and can't do using the API: FME Flow RestAPI provides a web interface to FME services. It provides flexibility, including managing workspaces and jobs, submitting data for processing, handling notifications and user management. Requests are made through URLs. Responses are in JSON or HTML.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: Demand in the system is met by auto-scaling through Amazon Web Services.

Analytics

• Service usage metrics: Yes
• Metrics types: FME Cloud allows administrators to monitor usage and load of instances.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Safe Software FME

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: Less than once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: All customer data can be extracted in a number of formats to ensure a safe and secure migration.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • MS Excel
  • SHP
  • TAB
  • DWG
  • XML
  • Oracle
  • PostGIS
  • GML
  • PDF
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • MS Excel
  • SHP
  • TAB
  • DWG
  • XML
  • Oracle
  • PostGIS
  • GML
  • PDF

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: The service will be available 99% of the time including Scheduled and Unscheduled maintenance. This excludes Unscheduled maintenance due to malicious attack.
• Approach to resilience: Available on request.
• Outage reporting: Email alerts and an API.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Username or password
  • Other
• Other user authentication: Token
• Access restrictions in management interfaces and support channels: Limited users. Username and password.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Although not certified we apply the same security governance approach as in ISO/IEC 27001
• Information security policies and processes: Follow ISO27001.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Service components continue to be tracked and reviewed monthly, with risk assessments on security impacts
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Continuous internal monitoring of potential threats, with appropriate mitigation plans deployed based on risk severity ratings.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Third party audit and assessment. Incident response dependent on severity.
• Incident management type: Supplier-defined controls
• Incident management approach: Incident management processes are in place for the service and are actively deployed in response to security incidents.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality

  Fighting climate change

  miso create 'socially valuable' datasets to help tackle economic inequality and fight climate change.

  Tackling economic inequality

  miso create 'socially valuable' datasets to help tackle economic inequality and fight climate change.

Pricing

• Price: £10,000 an instance a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@misoportal.com. Tell them what format you need. It will help if you say what assistive technology you use.