Miso

FME Flow Hosted

FME Flow Hosted (Public Cloud) is the flexible way to automate the flow of data between nearly any combination of cloud and on-premises applications. It’s unmatched in managing complex spatial data across platforms such as Google Maps, ArcGIS Online, CARTO, and numerous other formats, environments, and data repositories.

Features

• Migration and integration: Transform 500+ sources into usable information.
• Data cleansing and enrichment: Dynamic checks and transformations during translation
• Enterprise automation: Save time and resources by streamlining manual tasks.
• Goes anywhere your data does: On premises or cloud.
• Spatial data management: GIS leader making mapping easy.
• Expansive data solutions: Built for your unique organisational needs.
• No-code solution: Easy to configure tools.
• Build it once: Processes run automatically in the background.
• Powerful connections: Join socially valuable disparate datasets.

Benefits

• The power of FME in the Cloud
• Easily deployed Complete Data Integration Solution
• Scalable, cost effective and fully customisable COTS model
• Extract, transform and load (ETL) processes have never been easier
• Manipulate data as needed using any combination of FME’s transformers
• Easily moves data between apps, web, databases and file formats
• Provides data to who needs it, when and how needed
• Also available as FME Flow and FME Form
• Global community; knowledge base, ideas exchange, demos, FAQ’s and forums

£10,000 an instance a year

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@misoportal.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

322666565301937

Contact

miso sales
01212328000
info@misoportal.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Hybrid cloud
• Service constraints: FME Cloud is run on a hosted Amazon Web Services instance on a Linux platform.
• System requirements:
  • Browser accessible
  • Browser up to date
  • Browser secure
  • Mirrored FME Form

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: We use reasonable endeavours to respond to emails during standard business hours Monday to Friday.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Support is provided between 9am – 5pm Monday to Friday. ‘How to’ video guides are available.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Approved customers are on-boarded through the creation of an account.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: Help videos are available on YouTube
• End-of-contract data extraction: All customer data can be extracted in a number of formats to ensure a safe and secure migration to any new systems being used if required.
• End-of-contract process: Customers are invited to renew their subscription 90 days ahead of expiry. Should the customer not renew, then access to the hosted environment will cease at the end of the subscription and instance provided for the customer will be deleted.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Other
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Adapted to tablet and smartphone formats.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Web URL.
• Accessibility standards: None or don’t know
• Description of accessibility: Standard access.
• Accessibility testing: None.
• API: Yes
• What users can and can't do using the API: FME Flow RestAPI provides a web interface to FME services. It provides flexibility, including managing workspaces and jobs, submitting data for processing, handling notifications and user management. Requests are made through URLs. Responses are in JSON or HTML.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: Demand in the system is met by auto-scaling through Amazon Web Services.

Analytics

• Service usage metrics: Yes
• Metrics types: FME Cloud allows administrators to monitor usage and load of instances.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Safe Software FME

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: Less than once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: All customer data can be extracted in a number of formats to ensure a safe and secure migration.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • MS Excel
  • SHP
  • TAB
  • DWG
  • XML
  • Oracle
  • PostGIS
  • GML
  • PDF
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • MS Excel
  • SHP
  • TAB
  • DWG
  • XML
  • Oracle
  • PostGIS
  • GML
  • PDF

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: The service will be available 99% of the time including Scheduled and Unscheduled maintenance. This excludes Unscheduled maintenance due to malicious attack.
• Approach to resilience: Available on request.
• Outage reporting: Email alerts and an API.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Username or password
  • Other
• Other user authentication: Token
• Access restrictions in management interfaces and support channels: Limited users. Username and password.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Although not certified we apply the same security governance approach as in ISO/IEC 27001
• Information security policies and processes: Follow ISO27001.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Service components continue to be tracked and reviewed monthly, with risk assessments on security impacts
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Continuous internal monitoring of potential threats, with appropriate mitigation plans deployed based on risk severity ratings.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Third party audit and assessment. Incident response dependent on severity.
• Incident management type: Supplier-defined controls
• Incident management approach: Incident management processes are in place for the service and are actively deployed in response to security incidents.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  At miso, we take a structured approach to understanding and managing our environmental impact. We begin with regular environmental risk assessments across our operations that include reviewing the office energy use, travel-related emissions, equipment lifecycle, procurement practices and cloud infrastructure. The outcomes identify areas of material environmental risk.; ; By assessing the likelihood and impact of these risk factors, we prioritise mitigation efforts that are practical, data-led and aligned with our values.; ; Sustainability is embedded into our day-to-day operations through a range of internal policies. Our team operates under a remote meeting first model to reduce travel-related emissions, and when travel is necessary, we follow a green travel policy that prioritises low-carbon transport options. We maintain a no-print policy and use renewable materials throughout our office space.; ; Technically, we continuously review and optimise our cloud usage, applying a “cost and carbon” lens to reduce unnecessary data storage and compute cycles. We also favour cloud providers with strong climate credentials, most notably Microsoft Azure, which is committed to operating on 100% renewable energy by 2025.; ; While our focus is on reducing emissions, we recognise that some environmental impacts cannot be entirely eliminated. To address these, we invest in carbon offset projects. We favour local initiatives and where possible, support nature-based solutions that contribute to biodiversity and ecosystem restoration.; ; We also explore opportunities for data-for-good collaborations with environmental organisations, using our skills to support climate resilience and sustainability efforts beyond our direct footprint.

  Covid-19 recovery

  miso continues to leverage digital and geospatial technologies in support of the United Kingdom’s recovery from the COVID-19 pandemic. Throughout the crisis and beyond, we have worked with local councils and public sector partners to develop rapid response geospatial solutions. For example, tools for locating vaccination centres and identifying at-risk communities. These tools have since evolved into lasting spatial intelligence resources that support more effective decision-making and improved public health outcomes.; ; We are acutely aware of the long-term impact that the pandemic has had on people’s lives, including members of our own team. Several of our staff live with Long COVID or have taken on additional caregiving responsibilities as a direct result of the pandemic.; ; In response to the impact on our team, we introduced the Flexible Recovery Support Programme. This is a tailored initiative offering adaptive working patterns, phased return-to-work options and enhanced leave flexibility for those managing long-term health or caring challenges.; ; As a business we promote hybrid working as standard practice. We maintain a clean and hygienic working environment and provide access to third-party mental health support services, recognising both the visible and less-visible effects of the pandemic on individual wellbeing.; ; Our approach is grounded in empathy, adaptability and a long-term commitment to supporting our people and the communities that we serve.

  Tackling economic inequality

  We believe that geospatial and data technologies can play a vital role in tackling economic inequality and driving inclusive growth. Through the geospatial solutions we deliver, we support public bodies and charities in improving; Access to services; Infrastructure planning; Resource allocation; Ultimately these solutions enable better support for underserved or vulnerable populations.; ; We are also committed to creating accessible career pathways within the data and geospatial sectors. Our recruitment approach includes targeted outreach to diverse talent and the use of bias-reducing hiring practices to ensure a fair and inclusive process. This reflects our broader aim to improve representation in technology and data roles, and to foster a working environment that is open, supportive and socially responsible.; ; In support of skills development, we offer free educational FME licences for universities, helping students to build practical experience with widely used geospatial tools and better prepare for careers in the sector.; ; In addition to client-facing work, we develop socially valuable datasets that contribute to more informed policymaking. Datasets include data on housing quality, local deprivation and community infrastructure. The datasets are designed to be open and accessible, empowering stakeholders across sectors to better understand the challenges facing different communities.; ; miso also recognises our responsibility to support the local economy. Wherever possible we prioritise working with regional suppliers and environmentally responsible manufacturers. For example, during our recent office move, we sourced furniture from a local business in the West Midlands. A top choice was our custom-made desks produced by the local workshop using sustainably sourced wood.; ; Aligning our procurement practices with both economic and environmental goals, we ensure that our footprint contributes positively to the communities around us.

  Equal opportunity

  We embed equal opportunity into our culture and daily operations. We have a strong focus on ensuring that all individuals, regardless of background, have the support and recognition that they need to thrive.; ; Our recruitment and progression processes are built around structured, skills-based assessments designed to reduce bias and highlight capability. We actively monitor diversity data across recruitment, retention and progression to ensure fair representation and accountability.; ; We are committed to improving representation across all levels of the organisation, particularly in technical and leadership roles where systemic barriers remain.; ; Currently, 40% of our workforce identify as women, a figure that we are proud of and actively working to improve. We attend and support sector events such as Women in Data to connect with diverse talent, share knowledge and stay engaged with wider conversations around inclusion in the data and technology sectors. Internally, we run mentoring and peer support schemes to help underrepresented staff build confidence and progress in their careers.; ; Neurodiversity is another key focus of our inclusion work. 20% of our team identify as neurodiverse and we are committed to providing the right environment and tools to help everyone thrive. We offer quiet working areas, sensory-friendly environments, noise-cancelling headphones and flexible workspace options. We follow a personalised approach to workplace adjustments based on open conversation and a commitment to adapt where needed.; ; We offer flexible working hours, remote and hybrid roles, and accessible onboarding processes to support all team members. Our work is guided by best practice and informed by standards such as Human Resource Management – Diversity and Inclusion helping us embed inclusive behaviours across leadership, culture, systems and processes.; ; We invest annually in training and development covering inclusive leadership, neurodiversity awareness and unconscious bias, ensuring our workplace culture remains open, reflective and inclusive by design.

  Wellbeing

  Employee wellbeing is a core priority at miso. We recognise that a healthy, supported team is essential to both personal and organisational success. We are committed to fostering a culture where wellbeing is actively prioritised and embedded in the way we work.; ; We offer a range of initiatives and resources designed to support both physical and mental health. All staff have access to independent, confidential mental health support services. We also run regular internal training to promote psychological safety, respectful communication and a discrimination-free workplace. Our wellbeing conversations are ongoing and built into our regular check-ins and team culture. These are proactive measures, not reactive measures.; ; We provide flexible and remote working arrangements to help our people maintain a healthy work-life balance and feel empowered in how and where they work. Whether it is adjusting working hours for personal or family commitments or supporting phased returns to work following illness or extended leave. Our approach is centred on trust, flexibility and open communication.; ; Our office spaces have been carefully designed with wellbeing in mind. We have invested in high-quality, ergonomic equipment and created bright, comfortable workspaces that include natural materials, communal areas and plenty of greenery.; ; The presence of plants and relaxed breakout zones contributes to a calm, welcoming atmosphere that encourages both focus and connection.; ; As part of our wider commitment to wellbeing, we are working towards a formal Wellbeing Charter. A clear statement of our values, commitments and practices in this space. It will serve as a guide for how we support each other and continue to build a workplace where people can truly thrive.

Pricing

• Price: £10,000 an instance a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@misoportal.com. Tell them what format you need. It will help if you say what assistive technology you use.