Marvell Consulting Limited

Content design

Government specialists in content design available to work on end-to-end complex domains, services, websites, documentation and more. Extensive government and public sector expertise creating clear, accessible, user-centred content to GOV.UK standards. Experience working in multidisciplinary teams and pair-writing with subject matter experts in a variety of policy areas.

Features

• Content design for services, websites, apps and other products
• Content reviews ahead of alpha, beta or live assessments
• Design of end-to-end services accessible to all users
• Pair-writing with subject matter and policy experts
• Delivery of service naming workshops
• Development of style guides and best practice documents
• Production of blog posts and editorial content
• Drafting of privacy policies and accessibility statements
• Consultancy and support to in-house teams
• Specialist support to discoveries with a content focus

Benefits

• Ensures content meets GOV.UK and NHS.UK standards for clarity
• Ensures WCAG 2.1 guidelines for accessible content are met
• Supports the development of user-centred, end-to-end services
• Engages subject matter experts to safeguard accuracy and efficacy
• Optimises microcopy and removes unnecessary content for faster user journeys
• Uses research, analytics and other insight for evidence-based decisions
• Supports services to meet the government service standard for design
• Demonstrates the value of content design to organisations
• Provides content support to multidisciplinary teams
• Supports knowledge-sharing and communication with the wider content profession

£500 to £1,300 a unit

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@marvell-consulting.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

322710781672204

Contact

Ben Marvell
02038860115
gcloud@marvell-consulting.com

Planning

• Planning service: Yes
• How the planning service works: We work with clients to understand any existing systems and software they have as well as their needs and constraints. This could be through research or discussion, or it may require a technical discovery where our software architects conduct a deeper exploration of the legacy architecture. We then use this insight to explore solutions for implementing or transitioning to a cloud-based environment in a way that meets the client’s needs. ; ; We have experience of migrating large, sensitive datasets to cloud-based environments within narrow timeframes, and of synchronising the end of one contract with the rollout of another. We’re careful to factor in additional time for security checks and other quality assurance processes that are required for implementations of this nature.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Our aim is to build simple, intuitive services that can be used first time without the need for extensive documentation or training. However we recognise there are some circumstances in which training may be required. In these cases we’re happy to work with clients to design an appropriate training plan. For previous clients we have provided in-person and remote interactive training sessions, job shadowing and coaching sessions.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Our support for clients migrating to the cloud or between cloud services is shaped by an understanding of the organisation, stakeholders, existing software, risks, dependencies and needs.; ; We have a track record of helping clients migrate from on-premises providers to the cloud, or from one cloud-based service to another. We’ve migrated a number of services from proprietary systems into vendor-agnostic data stores, in line with government standards for cloud hosting ensuring data integrity throughout this process. We agree protocols for secure data transfer in advance with departmental security consultants and then implement transfers as agreed.; ; We work with clients who hold data classified as official, secret and top secret and can support secure migrations for all classifications.; If needed we can work directly with your existing vendors to ensure a smooth and effective migration.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We use government assured patterns and standards (such as the GOV.UK design system) and ways of working to ensure content and designs are of a consistently high quality. We carry out usability testing on all new software and iterate based on the findings.; ; For software and data we use a blend of automated and manual testing to quality assess releases. This includes automation testing, non-functional testing, performance testing, exploratory testing and functional testing. We integrate performance testing as part of our continuous integration (CI), deployment (CD) and delivery approach so it’s built into everyday development practices. We also engage our clients in quality assurance by making early versions of software available for review as soon as possible.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We provide live support to numerous government services. Our typical support channels include email, telephone, live chat and custom support models depending on the client’s needs.; ; We can provide support 24 hours a day, 7 days a week, 365 days a year - if necessary. We also work with ticketing platforms including ServiceNow and Jira Service Desk and can integrate as needed with your existing processes including playbooks.; ; In line with DevOps principles, maintenance and optimisation of the software we produce is a key part of our ethos, which is why we’re proactive about alerting clients to issues and making recommendations for improvements.; ; We have a defined/tested process for incident management that follows IT Ops best practices.

Service scope

• Service constraints: Standard service hours are 09:00-17:00, Monday to Friday excluding UK bank holidays. Extra support can be provided outside of these hours however would need to be specially arranged.; ; Support is typically available remotely however we can offer dedicated on-site support under special arrangement.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Response times can be tailored to meet the client’s needs. Our existing response model is based around 4 priority levels.; Priority 1 (system production is down) - response in under 4 hours. Priority 2 (system production is impaired) - response in under 8 hours. Priority 3 (system is impaired) - response in under 24 hours.; Priority 4 (general enquiry or request) - response in under 48 hours.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: For our web chat solution we use third party tools that have been tested for accessibility and usability and are widely used across government.
• Support levels: We offer tailored support depending on the client’s needs and budget. We can provide a technical account manager or a cloud support engineer on request.; ; A typical 4 level support models is as follows:; Priority 1 (system production is down) - response in under 4 hours.; Priority 2 (system production is impaired) - response in under 8 hours. Priority 3 (system is impaired) - response in under 24 hours.; Priority 4 (general enquiry or request) - response in under 48 hours.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We're dedicated to exploring innovative strategies to lower energy consumption and mitigate our environmental impact. This includes partnering with ethical suppliers committed to eco-friendly practices, prioritising environmentally responsible goods and services, and advocating for remote meetings to reduce travel. Additionally, we actively promote the use of public transport for face-to-face engagements and engage our employees in sustainability programmes, providing education on climate change to cultivate an environmentally conscious culture. Our commitment extends to recycling or reusing materials wherever possible, selecting premises with recycling policies, and responsibly managing energy usage both in our office and when telecommuting. We've developed digital services for clients to minimise paper usage and encourage them to adopt renewable energy sources for their operations. Furthermore, we collaborate with like-minded businesses to amplify our impact on climate action, sharing best practices and resources to collectively address climate change.

  Tackling economic inequality

  Marvell Consulting and our supply chain are committed to creating opportunities for those facing employment barriers through various initiatives: mentoring young BAME individuals from disadvantaged backgrounds who aspire to become professional software engineers via the Level Up programme with helpmelevelup.org; actively participating as STEM ambassadors at careers fairs in underprivileged areas like Catford, South East London; membership in the Disability Confident employer scheme to facilitate employment for disabled individuals; signing the Tech Talent Charter to foster inclusive recruitment practices and maintain a diverse workforce; supporting regional tech skills and data literacy growth by organising and volunteering at OpenDataCamp across locations such as Belfast, Aberdeen, Bristol, Cardiff, and Wolverhampton; conducting regular pay equity audits to rectify any wage disparities based on gender, race, or other factors; and maintaining an internal training programme for junior staff, which will be further developed, released under an open licence, and expanded in collaboration with organisations like Tech Redefined to offer free training sessions to women and BAME individuals seeking to upskill for roles in the technology sector.

  Equal opportunity

  At Marvell Consulting, our commitment to fairness extends across every aspect of our operations, ensuring equal treatment, access, and advancement opportunities for all employees, regardless of race, gender, age, sexual orientation, disability, religion, or any other characteristic. We foster an inclusive work environment where everyone can thrive by implementing various measures: adopting fair recruitment practices such as inclusive job adverts, reaching out to diverse ethnic backgrounds, anonymising applications, and ensuring diverse recruitment panels; maintaining a flat hierarchy valuing every perspective equally; encouraging open feedback in team meetings and adapting our practices based on staff input; supporting flexible working arrangements to accommodate disadvantaged groups; conducting regular pay equity audits to rectify any disparities; providing training programs on diversity, inclusion, and mitigating unconscious bias; facilitating the use of accessible tools; involving staff in local community engagement across multiple locations; and partnering with diverse suppliers to promote economic inclusion and empowerment, supporting small businesses owned by minorities, women, LGBTQ+ individuals, and people with disabilities.

  Wellbeing

  At Marvell Consulting, we're deeply invested in the prosperity of the communities we operate in, understanding that our success is intertwined with their well-being. Our commitment to making a positive impact extends through responsible business practices, environmental consciousness, and active community involvement. Prioritising well-being is at the heart of our ethos, demonstrated by initiatives such as adopting the Thriving at Work standards and fostering Mental Health at Work, having a trained mental health first aider on our team, encouraging regular breaks for physical and mental health, offering flexible working arrangements to support work-life balance, conducting regular check-ins to address mental health concerns promptly, ensuring ergonomic workplace setups through assessments, hosting social events for team bonding, fostering a supportive work environment with opportunities for growth, development, and transparent communication, and developing user-centric digital services that contribute to community well-being. These efforts underscore our dedication to nurturing a positive working environment where every individual can thrive.

Pricing

• Price: £500 to £1,300 a unit
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@marvell-consulting.com. Tell them what format you need. It will help if you say what assistive technology you use.