PHOENIX SOFTWARE LIMITED

Boxphish Security Awareness Training & Phishing Simulation Provider

Low‑touch cyber-security-awareness training (SAT)platform that equips organisations with the skills to spot cyber‑attacks.It delivers real‑world-phishing-simulations,quality-training-content/actionable analytics in one easy‑to‑deploy,simple‑to‑manage solution,proven to raise cyber-awareness.

Features

• UK-based SaaS for security awareness training and phishing simulation.
• Fully automated managed service with set‑and‑forget delivery
• NCSC‑assured training covering cyber, IT, data and ethics
• Bitesize training using text, animation, video, quizzes and gamification
• Targeted simulations and training by user, location or department
• Analytics suite with risk score, clicks, completions and trends
• Seamless user management for a smooth learning experience
• Custom content tailored to your brand and organisation
• Policy management with uploads, tracking and compliance reporting
• Dark web scanning with breach alerts and credential monitoring

Benefits

• Improves Workforce Cyber-Risk Posture
• Improve end user awareness to spot cyber attacks
• Real time dashboard showing risk in organisation
• Reduces Financial / Reputational risk from cyber breaches
• Provide measurable Metrics for Leadership
• Drive compliance with regulations and standards
• Seamless user syncing and management
• Free up IT Resources and minimise time spent on incidents
• Have visibility of your risks from breached credentials
• Enhance brand trust by demonstrating company wide regular training

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@phoenixs.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

322743311838202

Contact

Mark Pickersgill
01904 562200
bids@phoenixs.co.uk

About your service

• Service categories:

  Application Development and Deployment

  Analytics and business intelligence

  • Business Intelligence
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: No
• System requirements: Boxphish is delivered via an online portal.

User support

• Email or online ticketing support: Yes
• Support response times: SStandard support hours are Mon-Fri, 8.30am to 5.00pm (UK time). ; How we work out priorities:; Our SLA timers depend on the priority of your issue or request. When you raise a ticket with us, we make an assessment based on the information you have given us. We’ll let you know the priority we have assigned, but are happy to take extenuating circumstances into account, if you feel the priority should be recategorized. ; PRIORITY 1-1 hour Worked on continuously until a resolution is found, with a maximum target of 4 hours ; PRIORITY 2-2 hours ; PRIORITY 3-4 hours ; PRIORITY 4-1 day
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: -Priority 1 - Respond within 1 hour, resolve within: worked continuously, updated every hour; -Priority 2 - Respond within 2 hours, resolve within: 8 hours, updated every 2 hours; -Priority 3 - Respond within 4 hours, resolve within: 16 hours.; -Priority 4 - Respond within 1 day, resolve within: 40 hours.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Everything is accessed from a single platform that has been designed with simplicity and automation in mind. Deployment is quick and scalable, from a single organisation with 50 employees through to global enterprises with tens of thousands. ; The platforms low-touch nature means you can set and forget; focusing on the day job. You’ll have complete confidence that your employees are getting the training they need to protect themselves, and your organisation, without reliance or strain on internal resources. With Boxphish, you don’t just get a quality product, you also benefit from an industry leading service. So, unlike alternative cyber-SAT platforms, when you choose our product, you also get our partnership. Our team will not only assist you with set-up and deployment, but day-to-day support queries and on-going success management/
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Data is extracted via our Reporting tool as CSV or XLS.
• End-of-contract process: Access to the portal is revoked and data deleted in line with the DPO.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: The service is delivered through a secure web-based application accessed via a modern browser. Users interact with a responsive user interface for managing users, campaigns, training, reporting and configuration. The platform is also accessible through an integrated Microsoft Teams application for in-flow training and notifications. No local software installation is required.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: N/A
• API: Yes
• What users can and can't do using the API: API used to export reporting data to customer tools such as PowerBI.; API documentation is provided in accessible HTML with semantic markup, structured headings, keyboard navigation support, readable contrast, and compatibility with screen readers. Code examples are clearly formatted and labelled. Documentation can be accessed using standard assistive technologies and browser accessibility features.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: In addition to the core Boxphish platform,we offer a range of custom content services designed to support organisations with specific training needs.We recognise that many organisations require tailored content,whether to incorporate particular terminology, reference internal policies, or ensure training materials align with their internal culture.To meet these needs, Boxphish provides several custom content packages that allow you to tailor everything from phishing simulation templates and landing pages to video-based training modules and quiz questions.Customers can also personalise the Boxphish platform itself by applying their company logo and colour scheme.This branding ensures the training environment reflects your organisation’s identity and delivers a cohesive,professional user experience that reinforces consistency and trust for learners.; Custom simulations:; While the Boxphish platform includes functionality for creating and uploading your own phishing simulations, our team can support you if you need creative input, design expertise, or simply lack the time to produce them in-house.; Custom landing pages:; If an employee clicks on a simulation, we can design bespoke landing pages using your branding,messaging,or links to internal resources to reinforce key learning objectives.; Custom training content:; We can fully customise video-based training to incorporate your organisation’s terminology,languages,scenarios, characters or policies, ensuring the content perfectly matches your requirements.

Scaling

• Independence of resources: Scales through AWS, serverless elastic infrastructure.

Analytics

• Service usage metrics: Yes
• Metrics types: There is a full reporting suite to show training and phishing simulation stats.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Boxphish

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: We encrypt all data at rest using AWS-managed encryption. Data stored in our AWS services is encrypted using industry-standard AES-256, with encryption keys securely managed by AWS Key Management Service (KMS).
• Data sanitisation process: No
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Data is extracted via our Reporting tool as CSV or XLS.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • API
  • PDF
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Through M365
  • Through Google

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: HTTPS
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.95% uptime guarantee
• Approach to resilience: Using AWS inbuilt application resilience, not relied on a single point of infrastructure due to serverless deployment
• Outage reporting: Our service reports outages via a public dashboard, an API and email alerts.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Single Sign on SAML with access based on Role
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Boxphish is currently Cyber Essentials Certified, with progress towards ISO 27001 under way
• Information security policies and processes: The Boxphish Head of Product is responsible for the day-to-day governance of the platform, with escalation to the CTO as required. ; Information Security processes are in place and enforced through regular reviews. ; Boxphish is currently Cyber Essentials certified,with progress towards ISO 27001 under way.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Regarding changes to the system, Boxphish follow a typical Agile SDLC: Planning & design phase; Implementation in secure environments hosted in the same way as Production. Coding in feature branches, tested in isolation, then merged to pre-production for integration testing. Finally, service impacting changes are communicated ahead of time before they are then released to production out of hours & validated.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Boxphish complete a pen test annually, or after a significant update. Vulnerabilities are mitigated accordingly. ; ; Boxphish have a 24/7 SoC in place through ActZero proactively monitoring our infrastructure and endpoints. ; ; AWS Cloudwatch is used for monitoring and Smoke Testing. ; ; Code vulnerability scanning is conducted through Snyk and Dependabot. ; ; Boxphish categorises security breaches as a P1 issue and will address it in line with our SLAs. Namely immediate action to address an active issue, with remediation work started immediately, with hourly updates until normal service is resumed.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Boxphish internal networks and devices are protected by a Barracuda Firewall with a 24/7 SoC in place through ActZero proactively monitoring the Boxphish infrastructure and endpoints supported by Crowdstrike. ; Boxphish have a 24/7 SoC in place through ActZero proactively monitoring our infrastructure and endpoints. ; AWS Cloudwatch is used for monitoring and Smoke Testing.
• Incident management type: Supplier-defined controls
• Incident management approach: Incidents: Boxphish has a clear Incident response process, with escalation paths and prioritisation depending on the severity of the incident. In the event of an incident affecting a customer they will be notified and kept updated. Once an incident is resolved a PIR (Post Incident Review) will be held to identify the root cause, resolution and lessons learnt. This will be documented and shared with those impacted.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: You can trial sending out training material and phishing simulations and then review the dashboard, to get a good feel of how the service works and what reports you can obtain.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0.1%
• Between £250,000 and £500,000: 0.2%
• Between £500,001 and £1,000,000: 0.3%
• Between £1,000,001 and £2,500,000: 0.4%
• Between £2,500,001 and £5,000,000: 0.5%
• Over £5,000,001: 0.6%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI Assurance UK Limited
• ISO/IEC 27001 accreditation date: Thursday 21 January 2016
• What the ISO/IEC 27001 doesn’t cover: Our certificate applies to services including software licensing, hardware, software asset management (SAM), and IT consultancy. It covers these services when delivered to public sector, charities and housing associations, education, and corporate customers by our employees, systems, and business processes.; ; All activities outside of this scope are not covered by the certification.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: BSI Assurance UK Limited
• ISO 9001 accreditation date: Tuesday 23 November 2010
• What the ISO 9001 doesn’t cover: Our certificate applies to services including software licensing, hardware, software asset management (SAM), and IT consultancy. It covers these services when delivered to public sector, charities and housing associations, education, and corporate customers by our employees, systems, and business processes.; ; All activities outside of this scope are not covered by the certification.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Security Metrics via Self Certification
• PCI DSS accreditation date: Wednesday 20 August 2025
• What the PCI DSS doesn’t cover: Our certificate applies to services including software licensing, hardware, software asset management (SAM), and IT consultancy. It covers these services when delivered to public sector, charities and housing associations, education, and corporate customers by our employees, systems, and business processes.; ; All activities outside of this scope are not covered by the certification.
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 18c34a82-2bf3-4bf9-86c6-f489f07b37d6
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: F1e26d79-c268-4d22-a3d7-01e3f4c32c92
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@phoenixs.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.