ARUM SYSTEMS LTD

Debt Collection and Recovery Consulting Services

This service will help you to identify and address the challenges you face in improving your billing, collections and recoveries functions improving how your staff and technology work together to deliver better and fairer customer outcomes. Our collaborative approach produces solutions that are practical and deliverable within your financial constraints.

Features

• Design, planning and application of (cloud) technologies to improve operations
• Operating model design and business case development leveraging Cloud capabilities
• Operational planning, management, business process redesign and optimisation
• Strategic reviews, current state assessment and improvement planning
• Review of regulatory compliance; policy development and operational alignment
• Review billing and discretionary award schemes and their implementation
• Develop collection Strategies, analytical frameworks and conduct data analysis
• Develop structures, systems and processes to support vulnerable customers
• Bespoke leadership development and mentoring; staff training and accreditation
• Performance monitoring, analysis, visualisation and benchmarking

Benefits

• Better and fairer outcomes for customers
• Increased revenue more quickly and at a lower cost
• Strategy, analytics and insight driven operations, collections and recoveries (9)
• Improved productivity and maximised use of resources
• Cashable operational cost savings and reduced bad debt provision
• Improved customer experience, engagement and retention
• Accredited and empowered staff that take the best recovery actions
• Improved compliance with Government requirements and statutory regulations

£676 to £1,995 a unit a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at forid.meah@arum-global.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

322806345924122

Contact

Reuben Gates
0783 323 2728
forid.meah@arum-global.com

Planning

• Planning service: Yes
• How the planning service works: Arum have capability across all roles from business analysis, solution designers and system architects through to project and programme managers and senior leaders who can scope and plan your delivery. ; We will assess your current situation, and support you to develop your future-state and the actions, timeframes and people or teams needed to deliver them. ; Each engagement is bespoke and tailored to your needs, but the areas covered could include: ; • Undertaking a current state assessment of your operations resulting in recommendations of what need to change to meet your business objectives; • Developing the Target Operating Model; • Developing the scope, requirements, and implementation options for technology systems; • Identifying and supporting procurement of solutions; • Identifying implications and supporting migration planning; • Identifying project resources and structure; • Planning the network infrastructure and agreeing network services; • Designing the applications architecture; • Developing technical management services; • Supporting stakeholder engagement; We are experienced in using both waterfall and agile approaches using recognised methodologies such as Managing Successful Programmes (MSP), PRINCE2, Agile and ITIL.
• Planning service works with specific services: No

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We support end to end cloud migration including:; • Clarifying business strategy and determining service / business requirements for cloud services; • Undertaking assessment of current capabilities resulting in the production of a gap analysis; • Assessment of how gaps in current knowledge, skills and capabilities can be overcome and the selection of partners to support migration; • Selection of the cloud environment to meet defined requirements; • Determining the cloud architecture; • Market assessment and selecting the right cloud provider; • Planning the migration; • Implementing the migration; • Project management, monitoring and evaluation
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We support QA and Testing in a cloud environment including: ; ; • End to End Test / QA Management; • Planning, Scope Definition ; • Scripting, Execution; • Incident Management ; • Product Assessments ; • Data Analysis

Security testing

• Security services: No

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: No

User support

• Email or online ticketing support: No
• Phone support: No
• Web chat support: No
• Support levels: Individual support as covered within individual daily rates

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Alcumus ISOQAR
• ISO/IEC 27001 accreditation date: 30/01/2024
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Wellbeing

  Wellbeing

  Arum values the welfare of its staff and has committed to delivering the Mental Health at Work Commitment Standards. ; ; In addition to the continued use of Peakon, our employee engagement feedback tool, we will undertake a regular programme of events with expert coaches to support colleagues through the next stage of the pandemic and the gradual return to office-based activities, whether at Arum or client sites. We have invested in new technology to support our colleagues via a mental health diagnostic and support app called 87% through which all employees will be able to complete a detailed, personal and confidential assessment. This will create a personalised profile and employees will receive guidance in the form of advice, fitness enhancing programmes, life coaching and coping strategies. A team of clinical psychologists are available as well as a full range of professional support. Employees data is not collected, but Arum will receive valuable insight about the team at an aggregate level providing feedback and direction for future initiatives and regular review of mental health and wellbeing policies. Arum will also introduce Mental Health First Aid training to at least two employees resulting in certified mental health first aid within the workplace.

Pricing

• Price: £676 to £1,995 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at forid.meah@arum-global.com. Tell them what format you need. It will help if you say what assistive technology you use.